I rarely leave negative reviews, but my experience with Eye Center of Texas has left me frustrated,…read moredisappointed, and deeply concerned about the lack of professionalism and accountability I encountered. I came to this office as a self-pay (cash) patient. From the beginning, I made it clear to the billing department that I would not be using insurance and requested a Good Faith Estimate, which is a right afforded to all uninsured patients. I was told the procedure would cost $410, and based on that estimate, I agreed to move forward. At no point did anyone clarify that this quote was per eye. That distinction would have made a significant difference in my decision-making process. After the procedure, I left assuming my account was paid in full. No one informed me otherwise. About a week later, one of the plugs came out, and I called to schedule a follow-up. I was redirected to another location due to scheduling issues, and when I arrived, I was told I still owed $410 for the second eye. This was the first time I was made aware that the original quote was not for both eyes. I paid the remaining balance during a later visit--$820 in total--despite being misinformed. Then, to my surprise, I received another bill for additional doctor fees that were never disclosed or included in the original quote. When I reached out for clarification, I received a generic and dismissive response confirming the balance was "due" without anyone addressing the root issue: repeated miscommunication, missing information, and a complete lack of accountability from the billing department. This is not just about money--it's about ethics. A medical practice should be transparent and accountable, especially when dealing with patients who are paying out of pocket. I was never given a complete, itemized Good Faith Estimate. Charges were added after the fact, and each time I asked questions, I was either ignored or met with vague, unhelpful responses. No one has accepted responsibility for these mistakes. I've given the office every opportunity to resolve this fairly and professionally, and they've failed. If you are a self-pay patient, I urge you to be extremely cautious. Ask for every detail in writing. Ask what is included and what is not. And even then, be prepared for surprise charges. I expected far more from a reputable clinic like Eye Center of Texas, and instead I feel taken advantage of and dismissed. This experience has left me with little trust in the way this office handles billing and patient communication. I hope this review helps others avoid the same frustration I've endured

I had cataract removal and lens replacement. While I have no issues with the medical care I…read morereceived, I was appalled at the lack of concern exhibited for patient's time. This has been true at every visit to the Webster office. For example, my last post-op visit was scheduled for 11:15. I walked out of the office at 1:30. During that period, I was seen by a technician for about 10 minutes, and by the doctor for approximately 10 minutes. The remainder was spent in the very crowded waiting rooms. I would think that someone in the organization would understand scheduling, but they are totally unconcerned about your time as a patient. This is obviously not rocket science, as all of my other doctors have figured it out.

Came in to get new prescription glasses, and the whole process went extremely smoothly!…read more Everyone was enjoyable to talk to. Very helpful when it comes to any questions or concerns. Made sure I had all the answers that I was looking for. Brian helped me pick out my glasses and sunglasses. He gave me helpful insight and was very knowledgeable about the different add-ons to the lenses. I would definitely recommend this place, and I'm definitely coming back for my yearly check-ups!

Doctor Horacek was extremely thorough in my examination! Kelsey was wonderful helping me find the…read moreperfect glasses!Everyone at this location was great! I highly recommend coming to this location!

I just did my LASIK surgery today. Such an easy seamless experience. I was only there for a little…read moreover an hour. The surgery took about 10 minutes and I haven't experienced any major side effects yet. Dr. Wright did a great job at making me feel comfortable throughout the procedure. I also go here for my annual eye exams and I love all of the staff! Super friendly people. Excited to finally live life without contacts!!

In all fairness, the staff were wonderful. The whole process went really well and quickly and I had…read morethe best person to check out my eyes. I'm sorry I forgot her name but she was wonderful but Dr. Wright didn't spend two minutes with me and I had some concerns because I have Sjogrens. After I left, I thought of several things that I would've liked to have asked him and now I'm afraid I won't see him again before surgery. Hopefully the surgery will go well, and my concerns will not be an issue I will post an update after my surgery.

This place probably has the slowest service of all time. The first time i went here i waited for 3…read morehours before i even got my eyes checkd. After that experience i decided maybe it was just a bad day that day, so, i went back again a year later and it was WORSE. I dont think ive ever done one of these reviews on yelp before but this one deserves it. I literally fell asleep waiting for them. Absolute garbage.

Starting with the staff to Dr Whitford, I received professional and thorough assistance with pain…read morein my eye. Fortunately, the staff worked me in and Dr Whitford examined and most importantly, calmly walked me through the results of his findings. The staff was informative and with guidance allowed me to have a positive experience. Thank you!

I've been going here since I was a small child. Dr. Romero is a great doctor, very personable and a…read morereally smart guy. His wife Lorraine does the contact lense appointments and she's one of the friendliest people I've ever met. She makes going to the doctor enjoyable- if you can believe that! I definitely would recommend Dr. Romero to anyone looking for an opthamologist.

Came in to make an appointment for my mother as we just moved to Texas and my first impression was…read moreabsolutely horrible. I waited at the receptionist desk for over 10 minutes just to make an appointment and they had me keep waiting. Keep waiting. Keep waiting while they chitchat and do nothing about getting an appointment. People in the office are complaining about their job working there and that they don't have enough time for themselves. Well the general manager is watching all of this happen and is joining the team in chatter versus serving the client.

Checking in was a smooth process since I had already filled out all the paperwork, however the…read morereceptionist could have been more friendlier how do you work upfront and not greet the customers . The total time to see the doctor over TWO HOURS to me that was ridiculous especially for an elderly patient. The time he spent in the room examining her eyes was a fraction of that time. I'm not sure if they were overbooked or understaffed but that's something that needs to be addressed. The tech that took my mother back initially was very friendly and pleasant she was the only highlight for us. Once the doctor came in it took him no time to examine my mom I just feel the service wasn't worth the time spent waiting. Right now I maybe looking for another eye doctor for my mom.

I went for an eye check up and to get new Rx for contacts and glasses. At the END OF MY EXAM, I…read morewas told that they would not give me a prescription for new contacts. But, I could go across town many miles to another one of their locations for them---What tha ??? I have never experienced such rudeness and inept communications. In the beginning, they should have screened me and told me that they don't issue contacts or glasses. Stephanie Handel also told me that, "It is just something that we do not do for our clientele." I wasted a whole day and now must find someone else under my healthcare plan to get prescription for glasses and contacts. BEWARE!

I'm giving a 5 to the tech that took the time to listen to my concerns and discovered the reason I…read morewas unable to see with my new progressive glasses. It was revealed another office had reversed my lenses twice. Two reception staff failed to listen and gave me an answer to an unasked question. I only wanted to schedule an appointment for my new glasses. It shouldn't be cumbersome to answer a simple question. Why would anyone require two visits for exam and eyewear???????? They intentionally had me speak with 3 people to only return to the old rude receptionist. I ditto another review of the receptionists. This was unwarranted & unappreciated.

I purchased another pair of Slim lights which were purchased for 950.00 and the sun glass lens…read morechanges only slightly. Not worth the price. But these guys are very capable I'll go see them.

Dr. Nguyen is and has always been amazing!! Myself, my mom and my whole family go to her every year…read moresince about 6 years go. She is very knowledgeable and so far right about not only my vision but what to expect as I get older. She is a true sweetheart!

Worst customer service I have ever experienced! If there were an option to give zero stars or…read morelower, I would. The entire experience, from the receptionist Yammi to the manager Gabriel, was unacceptable. No smiles, no courtesy--just outright rudeness. Yelling on the phone when you tried to explain your situation. My husband arrived 10 minutes early before 9am for the appointment, as instructed online, but no one was there at 9 a.m. Gabriel eventually showed up at 9:10 a.m. and didn't even acknowledge my husband waiting outside. No apology, no greeting, nothing--just left him standing there. He unlocked, closed the door, turned away and walked to the back. My husband had to open the door, walked in and waited for them to come and checked him in. Later, when my daughter arrived at the end of the appointment, it was clear that the staff was in a rush to leave. They didn't even let her properly pick out the glasses she wanted, brushing her off and telling her to check her benefits. She has double coverage, but they only used her insurance and promised to follow up on mine. No one ever did, and when we contacted them later, they said it was too late to bill it. Absolutely unprofessional. To make matters worse, the staff looked like they had just rolled out of bed--unkempt and careless. Gabriel, in particular, was dressed like he had just come from a cleaning job, complete with a cap, and gave off an unfriendly, hostile vibe. The other staff members were no better--just as rude and unhelpful. I would not recommend this place to anyone. The doctor may be great, but the staff ruins the entire experience. If you're looking for the worst customer service possible, this is the place for you.

NOT EVEN 1 star Horrible place. They told me my glasses…read moreeould be ready in 2 weeks and they would call me to pick it up. They never call me. i went back to the place to see what was going on and they had no clue. They told me they would call me back with answers but they never called me. After I called them for the 4th time, they finally told my glasses wouldn't be ready for a week. I told them that I was going out of town for work and needed my glasses. Be aware if you go to this place your glasses wont be ready for a month and they will lie say it will be ready in 2 weeks. They just want your money. DO NOT TRUST THIS PLACE!! If you don't purchase sll the things they offer (UV protection, warranty etc) they will treat you like shit Not sayin that they broke my sisters frame