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    Color Imaging Supply

    5.0 (1 review)
    Closed 11:00 am - 3:00 pm

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    3 years ago

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    House of Business Machines

    House of Business Machines

    4.3
    (33 reviews)
    $$$$

    Been a customer for years, and I always get top notch service…read more HOBM as an extensive selection of printers with extremely reasonable prices. I always purchase my toner cartridges from them and if I ever need any printer repair, service, or parts they have always come through for me. My printer that is over 7 years old is still in excellent condition due to their service and maintenance

    I brought in my Brother printer which was not reading the ink that I had bought. It was official…read moreink from Amazon, but I kept getting an error message. Finally, I decided to take it in. They charged me $45 to look at it. When I got it back, they charged $95 for labor. What did they do? They ordered new ink, and wiped down the inside. Overall I paid $130+ for him to buy new ink, wipe down the back, and put it in. An honest local, repair business (I had one nearby when I lived in Woodland Hills), wouldn't bilk you for every penny. They'd tell you what the problem was, and do the right thing when charging for the actual labor/effort so that you'd want to go back. This business did the exact opposite. They also promised me an invoice which was never presented to me or sent to me. They knew exactly what they were doing, which is why it felt so awkward when I went to pick it up. I know times are tough. And they were never rude to me. But this is no way to run a business. I live nearby but I will never do business with them. I am a teacher, who immediately got an office job for the summer, lacking in time and money (operating hours are tough here too) and they were laughing their way to the bank with me. Literally. The guy laughed on the phone when I told him I'd come in to pick it up. They kept suggesting "send the old ink back" as if to suggest this could offset the EXTREMELY HIGH LABOR COSTS they were charging me. Again, not a way to treat customers (nor could I sent it back, it's literally open ink cartridges from weeks ago). Very dishonest. DO NOT go here.

    Staples

    Staples

    2.9
    (139 reviews)

    Today's visit to the Studio City Staples was excellent from start to finish. We came in for my…read moremother‑in‑law's TSA PreCheck appointment, and the whole process was smooth and stress‑free. Our appointment was already in the system, they recognized us right when we arrived, and we were taken in right away. The gentleman handling the TSA PreCheck was outstanding. My mother‑in‑law has circulatory issues that make fingerprinting tricky, but he knew exactly what to do. He used lotion, had her warm and rub her hands, and tried different techniques until her prints showed up clearly. He was patient, kind, and clearly experienced. It made a big difference. While we were there, they also had a great sale going on. I was able to pick up crayons, markers, and other Crayola products at a super low price. Michael at the counter helped me out and even added a 20 percent discount, which was a nice surprise. Overall, fast service, friendly people, and a genuinely helpful team. A great experience all around.

    This Staples location is completely negligent and should not be trusted as a UPS Access Point under…read moreany circumstances. I received an email from UPS stating that my package had been picked up. Within ONE HOUR of receiving that email, I immediately called this Staples location. I spoke to Peter, who identified himself as the assistant manager. He told me it was a glitch in the system and confirmed that BOTH of my packages were physically still at the store. I very clearly told him that I would be there the next morning (today) with government-issued ID to pick them up. He confirmed this. I repeated it multiple times. Despite that conversation, my packages were STILL released that same night to a random man. I never authorized anyone else to pick up my packages. I never listed an alternate pickup person with UPS. I had TWO separate packages with TWO separate tracking numbers. UPS emails literally say "PLEASE BRING ID." Yet somehow Staples released BOTH of my packages to someone who was not me, not authorized, and not verified. When I came in this morning exactly as I told Peter I would, he told me a gentleman picked them up last night. That makes absolutely no sense. Why would someone pick them up last night AFTER I spoke to you directly and told you I was coming today with ID? No one could answer that. I was then told that Jack was the employee who released my packages. Jack released TWO packages with TWO different tracking numbers to a person I never authorized. That alone is a massive failure of procedure. Releasing one package without ID is bad enough. Releasing two separate packages without authorization is reckless. It gets worse. One male employee was rude, dismissive, unprofessional, and gave me attitude while I was trying to understand how my packages were stolen. Peter had to tell him to stop getting involved. Peter then said, "I assumed it was your boyfriend." That is NOT company policy. You do not get to assume anything. Authorization is not based on assumptions. If I never authorized someone on UPS, you do not release my packages to them. Period. I then spoke to Claudia Ayala, the manager on site, who was completely nonchalant, defensive, and uninterested in resolving the issue. She backed up her staff and said there was nothing they could do. She initially REFUSED to give me the names of who was working the night before until I told her I was filing a police report and escalating this to Staples corporate and UPS. Only then did she cooperate. I even pulled up the UPS website in front of her, which clearly outlines FOUR pickup options. Every single option requires government-issued ID and or authorized pickup status. NONE of those procedures were followed here. There was no urgency. No accountability. No validation. No professionalism. These were valuable packages, including company property. This was THEIR error and they treated it like an inconvenience. The bottom line: if you receive an email stating that your package has been dropped off at this location, PICK IT UP IMMEDIATELY. Do not wait. Do not trust them to hold it. They do not know how to follow company policy. This is negligent. This is careless. This is irresponsible. This is unprofessional. This is unacceptable. I have filed a UPS claim, I am filing a police report, and have escalated this to Staples corporate. Do not use this location for UPS pickup unless you are prepared for your packages to be handed to a stranger.

    Lacontempo

    Lacontempo

    4.6
    (32 reviews)
    $$

    Very good selection of nice furniture at great prices. But maybe the most important thing is that…read morethe people there are honest. They do what they say, and say what they will do. 5 years ago we bought a houseful of furniture at great prices... fast forward to now and the 5 year old sofa had a problem. Probably because of covid I've sat on the sofa way more than normal. I contacted them, they found my original order and promptly sent out their guys for repair. We both knew the warranty was over, so it cost me a little money but they were prompt and most importantly we are sitting on a brand new sofa body. Perfect timing as our little grandson is coming over this weekend and will sleep on the sofa bed. Really nice and honest people go perfectly with great prices on cool furniture!!

    I had a great experience buying an Innovation Living sofa from Lacontempo. Due to COVID I've been…read moreworking from home and had to convert my guest room to an office, but I really wanted to still be able to use it as a guest room when needed. I did tons of research on sofabeds and pull out couches and murphy beds trying to find the best option for something that would look good when it is not being used as a bed but also be a comfortable bed that guests would actually want to sleep on. This search led me to Innovation Living, but it felt crazy to spend that much money on a couch without being able to see it in person or lie down on it to see if it's actually that comfortable. I was happy to find that Lacontempo has a showroom in LA, and headed over there one afternoon. The showroom was much smaller than I expected and they only had two Innovation Living sofas on display, but I was able to lie on them and get a sense for which comfort level I needed in a sofa (Innovation Living has many many sofas with different prices and comfort levels). Ersoy was very patient with us, talking us through all the options in the catalog and showing us all the swatches and offering his own suggestions. We left with his card and I went home and did more research and thinking. A week went by and suddenly there were a lot of sales online of Innovation Living sofas, but what I liked about Ersoy and Lacontempo is that it would be delivered and assembled by his guys - vs just dropped off at my house in pieces by UPS. Some stores online offer assembly for an additional cost and I was also able to find a company that would assemble it for me, but that still meant it coming in boxes / many pieces until an assembly person could show up. I emailed Ersoy and he was able to match the price of an online competitor and promise me delivery within two weeks, when I'd be having a guest come and I was hoping to have the couch by. When I followed up a week later he said that he was pretty busy and asked if they could deliver the following week but I reminded him I had a guest coming that weekend and he had the couch delivered and assembled the very next day! Two guys came and assembled the couch and took away all the boxes in under an hour.

    Color Imaging Supply - officeequipment - Updated July 2026

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