I want to thank Colonial Van Lines management for responding within 3 minutes of me posting this review. Teheria was unbelievably helpful, sympathetic and accommodating. She took what I wrote very seriously and addressed all of my issues thoroughly. I now know that the negative experience I had with colonial is not their standard and they will work really hard to ensure you have the best move possible. Thank you Teheria and the rest of the colonial team for really turning this negative experience into an extremely positive one! read more

Please read the reviews before you use this company. We hired them, paid a deposit. Waited all day, called them several times, sent text, emails. We got one response at 12:15 saying they would be at our house in two hours. After that nothing, they would not respond at all. We had to rent a Uhaul and move ourselves. We are 63 & 62 years old. We explained the urgency of how soon we had to leave. We had a young couple moving in as we were moving out. We bought a house in Fl. I'm am reporting this company to the Better Business Bureau. Monday read more

Great service. They gave me a great price. They also delivered all my stuff on time and everything was in one piece. I had a horrible experience with another company before but this time everything went smoothly. Highly recommend read more

I used this company for a move from CT to GA. I would HIGHLY recommend their services. Everyone associated with my move from sakes person to my "personal customer care representative were professional, knowledgeable, and sympathetic to the stress such a move entails. Even the movers who showed up in CT were the same team that delivered. My furniture and personal items treated with care. The topper on his is their price was beyond competitive. If you need to move local or long distance, I would recommend you end your search with Colonial. read more

If I could give negative Stars I would. This company is a total rip off. They have no regard for the needs of their customers or fulfilling a promised schedule. Recently had to move household items from Pittsburgh to Colorado Springs. I was on a deadline for moving a relative into a senior living apartment. The contract was for the pickup to occur on August 1. But no later than August 2. We got a confirmation for pickup on 8/1. After sitting and waiting at the pick up location for several hours received a call that they would come the following day. The following day no one showed up again. Then we were told they would pickup the following week or maybe the week after. Since we needed the furniture in Colorado by 8/5 we had no choice but to cancel. No apologies were made and no compensation offered for lost time. We will report this company to the BBB and hope that no one else will do business with them. Also one should balance positive aspects with negative, there is nothing positive to say. read more

Never use this company. We contracted with them back in 12/2017. They did not show up on the date of the contract, once they had a down payment, we didn't hear from them and couldn't get a hold of our contact, customer service was RUDE and we finally ended up on the day of moving hiring another company to help us out! I wrote a review and was contacted by Colonial Van lInes and we came to an agreement that they would refund our down payment since it was there mistake and issue that caused all of our stress. So I took down my review - MISTAKE! it is 6/2018 and we STILL have not received our refund from this company. STAY AWAY!!! DO NOT HIRE, you do not need to added stress of not having your truck show up, and sitting there on closing day with a house full of furniture you need to get out!!! They are unbelievable unprofessional - and not refunding what they said they would proves that!! read more

Good service and reliable. Received my items fairly quickly (GA to Fl)within a few days going state to state. Had two men do the work and they were good at what they do. No items broken, etc. Would recommend. job# 55574115-CO-A read more

Don't use Colonial Van Lines. The sales person over promises and they under deliver. Because these outsource the move the delivery date was never met. When I did receive my delivery they tried to also deliver someone else's furniture and boxes as well. I was also missing furniture and boxes and was told to wait 2 weeks to allow them to look for the missing items. After two weeks I was told to file a claim on the missing items. But I also reported that I had someone else's box, which was labeled with that person's name and address. I am still waiting for the box to be picked up and returned to the rightful owner. No wonder there are so many complaints about this company, they are no good. Do not use them. read more

17 Oct 2019 update: Today I was notified by Yelp that my previous review was removed because it contained individual's full names. So now those names have been removed and I'm reposting, because at the end of the day the message is more important. When it came to earning our business they said everything a person wanted to hear. When we inquired about using their company, we were told by a representative that they "ABSOLUTELY" use their own moving trucks. This in fact was not the case as they used a 3rd party moving company. This was the first of many lies. As a military family, we hired Colonial Van Lines as our moving company because we were told that they were a "FULL-SERVICE" moving company that has done "over 12,000 military moves" and is the "#2 moving company in the country!" The representative stated that they own their own trucks and have staff to handle our move directly, which was from Virginia to Pennsylvania. We also inquired three times about receiving the weigh tickets and other paperwork. This same representative said that they do NOT provide the weigh tickets unless the customer disputes something. When I asked how a customer is supposed to know what their move ACTUALLY cost, he then added that a customer could get a copy of the tickets if they requested. When I reached out to a Quality Assurance rep this person said that was incorrect and that ALL customers get a copy of the weigh tickets with their paperwork. I asked him why anyone at Colonial Van Lines would say that and he replied "I do not know". So whom should I believe? LIES! BAIT and SWITCH: On 20 September, with just 3 days before the scheduled pack-out, we were notified by an "account manager" that our moving "agent" would be a company by the name of GHSS. Moving agent?? I thought our move was with Colonial Van Lines?? So they in fact DO NOT provide this service, but instead brokered out the job to unlicensed and unknown movers whom they feel we should be comfortable with handling my household goods and allowing them into our home! The account manager couldn't even tell me what the acronym stood for or who the company was! This is in direct breach of our agreement and is the total opposite of what the first rep told us when he was soliciting our business! UNETHICAL! The fact that we were never told this despite explaining our concerns about 3rd party contracting is in itself misleading. My husband and I on two separate occasions, prior to entering into the agreement, stated that we did not want our move handle by ANY outside contractor or agent. They said that would not be an issue because everything was done in house. LIE! At this point Colonial had boxed us into a corner because we were now below the 5 days for which we could successfully and without penalty cancel our move and receive a full refund. I believe this action was very intentional and most likely standard procedure for this company. On the evening of Sunday 22 September, I received a muffled phone call from a gentleman with a thick accent which made it hard for me to understand him, saying he was with GHSS and that he'll be at our home tomorrow between 2pm - 6pm to pack out our things. This person sounded as if he were lying down or had his face in a pillow and was in no mood for conversation. No questions for me, no instructions, and never asked if I had any questions either. There was no possible way that this move could be salvaged and we called that night to cancel the job and I wrote a letter to their office outlining the many reasons why. The next morning we called to verify the cancellation. That day, during two different phone conversations I requested a full refund of our deposit. Fast forward to 24 September, after having two lengthy conversations yesterday with a rep in the Escalation Division and another in the Cancellation Division, I received a call from the 2nd rep this afternoon saying that I'd now have to talk to someone else in their Escalation Division. For what?? During both of my (separate) conversations, I requested a full refund to which both reps agreed with me and said they would "advocate" for the full return of our deposit. AGAIN LIES! This company has misrepresented itself as a Mover when they operate in fact as a broker. Their US DOT #1434373 states they are registered to move household goods, but not as a broker. They are using false advertising on their website that does not indicate Broker status, but identifies them as an "expert moving company with 50 years' experience." FMCSA Company Snapshot - Colonial Van Lines https://safer.fmcsa.dot.gov/query.asp BEWARE: Apparently, and you can read this on Yelp and Google, their "agents" have adopted an extortion policy of holding your household goods on their trucks until you pay whatever fee or price they demand. https://colonial-van-lines.pissedconsumer.com Also, be on the lookout for their fake reviews/reviewers! read more

I lost interest after speaking to the sales guy. While he sounded quite competent, I shutdown when (1) he said the move could take 2 days to 2 weeks for a move that is only one state over and (2) got on his high horse in tone of voice that I wouldn't be able to find any moving company that would move my small household without sharing a truck. Fact is that small privately owned "long distance movers" do not require sharing a truck unlike coprporate van lines. So no, I'm not going to pay over $3000 to share a truck and also not have a guaranteed reasonable delivery time. I mentioned Colonials poor rating online and he said to look at some consumer site which I did. The impression I got is the consumer site only accepts positive feedback. Reviews on yelp have always been very helpful to me. Sure there's some I don't trust but can get a good sense of a company overall thru the comments. This phone call was so worthwile because it told me exactly the kind of attitude I don't want to deal with when I move. read more

I was contacted and offered money as a resolution, which I declined. I'm sure it would have been conditional. I believe it is important that Yelp is a true and honest source for business reviews. But I do appreciate finally getting this apology. read more

I'm sorry I even have tto give a 1 star. This place is the worst company to do any business with. They lie, the have changed our delivery times, 3 different times and we still do not have possession of our furniture. They left Ct in Sept, its now Oct 4th. The woman called Ceulie is the most ridiculous, demeaning person to speak with and acts like she owns, this fly by night company. They charged us over 8 grand to move from Ct to Fl.. One can only imagine what the condition will be like. People, listen to the reviews, its a horrible company filled with liars. read more

DO NOT USE THIS COMPANY! If I could give zero stars, I would. This company is great in the beginning. Their sales department is on the ball. It all goes downhill from there. You talk to like 6 different people to go over the list of items. Then you get a moving manager, ours was Karen. If you get Karen, immediately ask for someone else. Karen said the movers will be arriving on our last day within the quote, but that they will arrive in Naples two days later. Our window for packing and pick up was 10/23-10/25. Awesome right, they will be there 10/25, and we will have our belongings 10/27. Nope, 10/25, after their supposed arrival time, Karen says they had a breakdown. The next day they are supposed to show up and they are a no show. This time Karen says they are completing another job in Texas. She says the movers are from Austin and finishing a job in Austin. The movers are actually from Houston. She would not give me their names either. The Movers are then supposed to show up at 6:30am on 10/27, 10:30am, they show up. The whole time Karen says they are on their way and then said she didn't say when specifically. Then, Karen does not know when they will deliver and blames the movers. I talk to the movers on the phone as we are not there locally (Colonial van lines said that would be fine). We had various people take off work and leave their jobs to go and try to meet the movers that did not show up. The movers, over the phone, said it is dependent upon colonial van lines when they deliver. Karen said that is not true. Now it is the following Monday and no one knows when my furniture will show up. Karen verbalized that it is in a climate controlled storage unit until they deliver it to Florida. At this point, we ask to speak to her manager. We talk to Sharon, she says she had no idea any of this is going on and will attempt to get to the bottom of it. Sharon did nothing! I called customer service to see if we could go to the storage unit and see our furniture . Customer service calls the movers and our stuff is in the back of a truck and they are back in Texas completing another move. Our furniture is not in climate controlled storage and not on the way to us. They now say it will be the last day of our delivery window for them to deliver. Alvarez movers call us Friday to tell us the weight and how much to pay them directly. Our weight went from 7500 pounds to 11000 pounds. Wow! They also verbalize they will not be there within the delivery window and will be there Sunday. They are unable to come Sunday as they got a flat tire, and come on Monday. The movers themselves are very nice and very helpful. Now to unpacking, we are missing boxes, I have called and complained about all the above issues, nothing has happened. One lady called after I filled out the survey, and offered 250 dollars and would email us the procedure. She never emailed or anything. All around, it was a terrible experience. We had our house and no furniture and were essentially prisoner to colonial van lines. DO NOT USE THIS COMPANY! I recommend any other company, any other, literally find any other company! read more

The movers were friendly and professional. They arrived at my destination on time and my property arrived the same way they were picked up. read more

Job # 55481236 -- Pick up in Melbourne, FL. Fantastic packers. 13 moves in 26 yrs in AF and never better. Delivery to Goldsboro, NC. Never worse. Approx 8% of our household goods not delivered. Went into storage for a month, then delivered. What was delivered was in great shape. How can you lose half of a power washer? We got an outdoor table legs, but no top. Boxes of desk items, garage tools, a lamp, etc. missing. Can't believe they even tried to locate all the missing items. If they ever do find and deliver the missing items, I'd rate them at least 4 stars then. Update: 3 months later, I get a settlement offer of $78.00 By their own bill of lading, I'm missing about 1000 pounds of household goods. I wouldn't ship an empty box with these people. read more

I'm only giving 1 star because I can't give zero. We traveled to Missouri from Atlanta, GA to clear out my deceased grandmother's house. They gave us a window of Friday or Saturday to pick up our things. They then called us on Thursday to say they wouldn't be able to send a mover until Tuesday-Friday of the next week. Because of this, we incurred extra rental car charges, flight change fees, and missed time from work. We spoke with Ashley who was defensive and argumentative about the situation. They then said the accounting department determined $30 for each day missed was an acceptable reimbursement. Now they refuse to call back to discuss the extra charges. I'm very lucky my job was understanding but had to use PTO to stay the extra 3 days waiting for the truck. I will never contact them again and you shouldn't either. read more

READ THE REVIEWS AND NEED THEM!! I did not get the insurance because i thought it was too expensive. Even if i had insurance the cataloging of damaged and missing items would have taken me days. The crew out and out STOLE our belongings, damaged many thing by cramming them into boxes with no packing and lost entire boxes because they didn't use an inventory system. They showed up in unmarked trucks and brought used boxes which we were charged for. DO NOT EVEN CONSIDER DOING BUSINESS WITH THIS COMPANY. read more

The move was a quite hectic due to my F150 breaking down half way across the country but I made it to my new home in time to receive delivery of my property. It was raining while their moving team was offloading but they worked fast and did a great job everything present and accounted for. read more

very happy with service. Moved out of state. Very satisfactory move. Nothing missing, all items in perfect condition and delivered on time. Would highly recommend read more

This is an update to my previous review, made on 1/2/17. Over the course of the last week, I've been working closely with Chris in Customer Care. He's gone above and beyond to fix the issues we've had with this move. It seems a lot of the problems were with the truck/moving crew (ESP Motors), not necessarily Colonial. However, they're taking steps to resolve the problems at THEIR expense. Can't say enough how helpful Chris has been responding to my calls and emails in a timely manner. He took over the entire account to make sure I had someone available to answer my questions and is making sure things are done right from here on out! I'm very satisfied with the way they've handled this situation. read more

​Bill, The worst moving experience​ I have ever ​witnessed.​ Colonial takes furniture apart other that beds and does not put the furniture back together. They require payment before their employees give service and in long-distance moves change your merchandise from the original truck it was moved into another vehicle misplacing your property with some one else. I would not recommend them or their subcontractor Peace of Mind Movers to anyone. The company even charges additional fees if they have to take additional steps to unload your merchandise. They tell you to call them if you have an issue, but there is never anyone to respond after 5 PM CST. Then they tell you everyone is bonded, but how can you be bonded if your not a US citizen and been in the country only three months. My current delivery had property from someone else and I still don't know what I am missing yet. They do not tell you about unloading your personal file cabinets that may have records that you choose to keep. So, you have persons going through the file looking at your information and God knows what they may be taking pictures of with their phones. Lastly, they bring vehicles not large enough to pack all your merchandise and do not care if they have to leave items behind. It's your problem to see how the remaining long-distance merchandise is going to get there. Negative zero is not a score. But that is what Colonial Van Lines gets from me.​ read more

DO NOT HIRE COLONIAL VAN LINES (US DOT: 1434372) OR ANY COMPANY RELATED TO COLONIAL VAN LINES!!!! NEGATIVE STAR RATING! MOST STRESSFUL EXPERIENCE EVER! (CVL knows we tried many times to work thru their Resolutions Department in July, but they stopped communication with us when we refused to sign their illegal contract, demanding we alter this review. We are now having to use different channels for resolution and arbitration. The below response by CVL, must be automated.) We hired Colonial Van Lines (Interstate mover registered with the FMCSA) as our moving company (owns their own trucks and has staff to handle move directly) to move our property from NYC to CA and they DID NOT provide this service, but instead brokered out the job to unlicensed, unskilled, unknown movers who destroyed and lost half our property! SERIOUS COMPLAINTS against Colonial Van Lines: 1. Misrepresenting itself as a Mover when service they provided was as a broker. Their US DOT #1424372 states they are register to move household goods, but not as a broker. They are using false advertising on their website that does not indicate Broker status, but identifies them as an "expert moving company, with 50 years experience." The Colonial Van Lines salesman guaranteed us, we were hiring a professional moving company with their own trucks, and ONLY expert movers. 2. Not honoring the binding estimate in our contract (tried to double price from binding estimate) even though we reduced our property prior to the move by large, heavy pieces of furniture. 3. Significant loss to our shipment (over $3322 in lost and damaged goods) 4. Holding furniture hostage including threatening to leave our furniture on a NYC street if we didn't sign a new estimate under duress, and refusal to tell us the location of our property throughout the move (CVL had no idea the location of our property). Demanding we pay more money for fake "shuttle trucks" (they have six straight trucks in their fleet) to get our furniture returned - had to call sheriff to get furniture back. 5. Refusing to offer claim settlement (demanding we sign an illegal contract that directly violates the Consumer Review Fairness Act of 2016 to even speak with us -- demands customers alter their negative star ratings and reviews, as part of claim settlements - yelp too! 6. Failing to provide list of moving carriers they used in our move and misrepresenting their dispatcher as a "Colonial Van Lines employee," when he is actually the owner of a poorly rated mover. The movers bringing in our property refused to tell us the name of their employer or their DOT #, and were hostile and scary! 7. Lying about delivery date (guaranteed by July 18, but then switched it to July 27, 2019 causing us extra cost and stress) 8. Refusing to allow us to witness shipment weighing, and refusal to re-weigh our property upon our request (do not believe shipment weight they gave us is "real" because they refused to let us see it.) 9. Refusal to honor agreed upon payment method (They gave permission for an "F" BBB rated mover to charge our credit card, without our consent) 10. Outsourcing our move, without our consent, to unlicensed, unprofessional, unknown, hostile, scary movers with terrible ratings who broke and lost almost half our property ($3322 loss and damage) with no identifying trucks, and no experience. OUR BILL OF LADING ONLY LISTS COLONIAL VAN LINES DOT #, NO OTHER MOVERS. 11. Bait and Switch - telling us they have expert customer and moving services, but then providing terrible movers and customer service. They yelled and laughed at us when we tried to get our property returned. Movers were terrible, loading boxes marked "fragile" under "heavy" boxes, not wrapping furniture and dumping fragile boxes on the ground. Property was smashed and almost every piece of furniture was damaged. Movers told us they were hired, by the hour, that day by the truck driver! 12. Withholding past criminal behavior by their owner including moving fraud fines. Ownership has already been brought into court by the attorney general for unfair moving practices 13. Refusing to provide proper insurance for goods (only offering insurance at an unreasonable fee and if we let "them pack it." Colonial Van Lines DID NOT perform the "expert" moving service we contracted with them. We have NO IDEA who was hired to move our property since CVL could never find our property throughout the move, and the movers refused to identify themselves. They let some unknown company charge our credit card! CVL is now refusing to work out a settlement with us, or even speak to us, because we refuse to sign an illegal document. We are demanding they reverse all charges to our credit card, and advise any other moving companies they outsourced, to also reimburse us for charging our credit card without our consent. I wish we had just rented a truck and moved our furniture ourselves! DO NOT HIRE COLONIAL VAN LINES!! read more

They truly deserve 0 stars but you have to give them one to post a review sadly. DISLIKE. Beware, this is Moving Brokerage and they are EXTREMELY unprofessional and do not know the first thing about customer service. Below is the cliff note version as I am not going to write everything as it would be a trilogoy! I hired them to do my move from GA to VA and they subcontracted out the delivery to a local moving company that doesn't have the funds to have the proper Certificate of Insurance to move my 5,000 pounds of belongings into my condo building. They have dragged this on and on and continue to dissapoint and do not seem to care I am sleeping on an air mattress and have paper plates and bowls etc... Colonial Van Lines was made aware of the C.O.I. requirements prior to the furniture being picked up in GA but failed to hire the right 3rd party. The 3rd party decided to show up with a U-Haul truckand pretend to be "my friends" and do a self move in since they were unable to obtain the proper insurance. They were turned away by the building and had to put everythign in a storage unit. I was assured by Yassina on 5/18/15 that I would have the C.O.I. requirements in my inbox on 5/20/15 and then delivery on 5/22/15. On 5/19/15 I received a call from Yassina stating the 3rd party was unable to obtain the C.O.I. and we needed to come up with another plan. She asked that I get a quote to have a company that met the C.O.I. requirements either A) meet them at the building and do the move or B) pick up my belongings from the storage unit and finish the move. I called back with the completed task and shared it with Yassina within 2 hours. She then called back to say they were going to take one more day to figure this out.... BAFFLED by this news I was! On 5/20/15 the 3rd party Route 66 figured out he could have ONE mover do the move into my condo WITHOUT the proper C.O.I. Colonial Van Lines and Route 66 believe ONE mover can move 5,000 pounds of belongings into a condo unit and not get hurt, damage the building, the condo unit, MY BELONGINGS and do it in a timely and effective manner! I'M AT A LOST FOR WORDS! I took it upon myself to hire JK MOVING (who I HIGHLY RECOMMEND after all my research and interacton so far) to be at the condo unit to move my belongings into my condo unit. I feel that Colonial Van Lines and Route 66 did not comply with their end of the contract nor provide the services/goods in a timely mannger nor give me any kind of customer service. They are willing to compensate me $525 for all the troubles this has caused me. This doesn't even cover the PROFESSIONAL movers coming to do the job I hired them to do in the first place!!!!! DO NOT HIRE THEM! MOVE ON, IF NOT YOU"LL BE SORRY! read more

What folks need to realize is this, Colonial is a broker. That's it. No more no less. The sales people are very polite, the managers and supervisors are as well. The issue with this group is who they contact to do their deliveries. This is why there are mixed reviews. Colonial does not know them, don't employ them but contracts them. Our belongings were untraceable for weeks. Colonial couldn't even make contact with the driver and had 0 clue where our things were. It took a lot of digging and research on my behalf that I was able to locate the driver. These drivers go across the country picking up multiple loads, transporting the last one on their truck to be delivered first and work backwards on the truck to the first load. So the date of delivery is only an estimate. Legally, the company has 21 days (fair and reasonable) from the day you say you're available to get your things to you REGARDLESS of promise date. Gray area......if you're available on the 1st and they guarantee the 10th......your 21 day window begins on the 10th, not the 1st. Their system works in theory, but in reality.....sad. Our things were delivered exactly 21 days from the promise date. Over 30 from when we said we would be available. Things were missing. One piece of furniture was delivered to a previous stop. The driver gave me that person's info and I contacted them directly. This customer informed me that every box, EVERY box had broken belongings, AND at the original pickup, the packing crew left over half of their things behind because " they ran out of room". In the end, Colonial leaves you at the mercy of rogue companies. THEY should do better homework on who THEY hire. God be with you if you have a claim. Know this, once the load is picked up, Colonial is no longer liable. Any claims or adjustments based on timing is up to the driver's discretion. Colonial assured us we would receive a discount for the delay of shipment. It wasn't until the driver was 60 mins away we were told we'd have to take it up with the driver. Our discount for the month delay was $300. Damages are based on weight. So Grandma's crystal vase that they broke will be paid out as a whopping $4. Hire a big boy company. Your personal things are worth it read more

Colonial Van Lines (Relocation Division) provided a HORRIBLE moving experience and left us high-and-dry when we needed help. The company they choose to physically move the belongings was not happy with the pay rate Colonial negotiated with them - and they took it out out on all of our stuff. I even had to help move my stuff in because they didn't send enough guys (or they were taking my things back!). EVERY BOX had broken items and some never arrived... our things were completely lost at one point while Colonial Staff fabricated conversations that never took place... Even the large, non-boxed items were damaged. The whole thing was a horrid experience. When we needed help and reached out to Colonial, no one was available. The rep stopped responding to emails and ONLY when calling the corporate, main line and sending emails to everyone under the sun did we finally get a response. Be warned: after you sign and make the initial deposit, that is basically the end of the customer service from their team. You are better off finding one company that will REALLY handle everything from beginning to end. Colonial pretends they serve consumers but are really more geared for business-to-business moves. Be prepared to pay out the ear and still do everything on your own. read more

Despite repeated attempts at making things right Colonial still has not spoken to me. I am so sick of this company. Hijacked our stuff didn't make any of the promised dates lost part of our stuff broke quite a bit and just an FYI ... USDOT says stay away from them so many complaints. read more

Colonial Van Lines - Broken table one of many - Movers Near Me - Pompano Beach, Florida

Great company to work with. Everything went so smoothly and quickly. Movers were great very polite and on time for pick up and delivery. If I move again you can bet I will be calling Colonial Van Lines to get the job done!! read more

55466368-CO Company was helpful and attentive throughout the whole moving process. Everything was completed on time. I actually received my things quicker than expected for a move that was over 600 miles (only took 2 days!). Customer service was extremely helpful and even the followup was wonderful. I would certainly recommend them. read more

NIGHTMARE COMPANY, THIEVES AND CONMEN, STAY AWAY! We signed a contract with Colonial after we were told by Tony Darden the salesman that our possessions would be picked up on the 27th or 28th of the month, then delivered to our destination on the 29th or 30th which seemed reasonable as it is about a 12 hour drive away. Because we needed to book a freight elevator at the destination, we asked repeatedly for a more solid delivery date and were told by both Tony and our account manager Alexis that a solid delivery date would be available on the day of pickup. Everything was picked up on the 28th but we heard nothing about delivery and were on the road ourselves moving the family and pets by car. The next day, the 29th, we emailed to get a delivery date and got a one-line email basically saying they'd tell us when they were ready to tell us. On Friday the 30th, called to follow up again and was told that they couldn't give us an ETA until the following Tuesday, the 2nd, but that it looks like our move won't be delivered until sometime around the 11th!!! That's TWO WEEKS WITHOUT OUR POSSESSIONS, not knowing where anything is, how it is being handled or protected, or when we will have a bed to sleep in, kitchenware to cook with or any chance of getting our lives back together. They are not even a moving company per se but a sales team that sub-contracts the actual moving to WeMove, a U-Haul company, which we could have done directly for less money and more direct communication. HORRIBLE NIGHTMARE COMPANY, DO NOT USE. read more

Let me first start by saying we have moved multiple times including overseas twice. We have never had such a negative experience with a moving company. We hired Colonial van lines for our move from NC to IL. The biggest issues was they delivered our items 27 days after the guaranteed delivery date. The second biggest issue was the delivery truck arrived with the back half open (our belongings at the end of the truck were soaked) and our bikes tied to the outside of the van. The company has been extremely difficult to get in touch with both while waiting for 27 days for our items to arrive and after they arrived to try to resolve our issues. The company gave excuse after excuse as to why they could't give us an update on where our belongings were located and when they would be delivered. They kept us hanging on giving us a new date 5-7 days later only to be told multiple times the "moving truck broke down". Colonial Van lines is simply a broker that contracts out jobs so it was not until we demanded multiple times for them to hire a new contractor to move our belongings and submitting a complaint with the Better Business Bureau, that our belongings finally arrived. Despite these issues of living in limbo for 27 days without belongings, fast forward to the delivery day. We received a call on a Sunday afternoon from the movers themselves saying they would be to our house in 8 hrs. This would put them there at 7pm at night. We live in a wooded, dark area. The movers insured us they would stay all night unpacking if that is what it took. For security reasons, we asked them to deliver in the morning. They arrived on Monday morning, in the rain, to find the moving truck was half open and our bikes were tied to the outside of the moving truck. They had traveled 900 miles like this and left the truck overnight. Anyone could have easily opened the truck back as it was simply tied shut and not secured with a lock. Our belongings in the back of the truck were soaked and our bikes were damaged from where they had rubbed against the truck for the entire drive (we aren't talking regular everyday riding bikes, we are talking adult mountain and road bikes which are quite expensive). We were disappointed that the movers did not have masks to wear despite us being in a pandemic. After surveying the damage of our items, we were contacted by a manager to discuss. At first she was very nice on the phone however it was extremely difficult to get in touch with her after she promised to call back on a certain date/time. After multiple phone calls we were in touch with her 10 days after delivery in which she was only willing to refund us the standard refund of $40/day past delivery date. This compensation was minimal compared to the expenses we incurred due to the delay of our items. I own an online business and all my supplies were in the move, so on top of the unexpected added expenses we also lost a month of income. We are extremely disappointed by this company and I am writing to warn anyone that plans to use the company as I don't want anyone else to have a similar experience. read more

Made a move from Stillwater, OK to Atlanta, GA and everything was perfect. The follow up on the part of the customer care people was constant and thorough, but I was especially impressed with the driver/movers. They were exceptional. No damages, the move from start to finish only took 3 days, and all was great. The only downside was that the destination parking lot couldn't accommodate the 36' semi that was dispatched for our move (they were supposed to have checked it out ahead of time and said all should be ok) so we had to hire another smaller shuttle truck to offload the goods and bring them in for another $300. But by and large, the move was worth every penny. Would use them again. read more

[Updating to 4 stars because of Donna's hard work getting us to a resolution. Original review below.] This company was by far the worst experience of my 6 interstate moves. Please don't get scammed like we did! During the sales/on-boarding process everything seemed great, but when it actually came time to move, we realized that numerous things they told us were lies and days past our "latest" pick-up date, a truck FINALLY showed up to get our things. That was when the real issues began, and the nightmare continued right up until the very end of the move. Major issues with this company included: --They asked for a huge deposit up front with no in-person estimate given. This is a huge red flag and was part of their deceptive sales practices. Dave, our sales rep, assured us that our estimate was "binding" even if we had more boxes than expected, but when the movers showed up, they demanded $3200 more than our original estimate. When we tried to update our inventory prior to the movers showing up, Paul was evasive and never responded to multiple calls and emails. --They sent a driver who had just gotten out of the hospital, making him drive hundreds of miles with our goods while still having health issues. --Dave assured us that the company would take care of a street parking permit for the truck but never did, so when the truck showed up, it couldn't park near our house and the pick-up alone took all day. --Shanee misled us about their insurance policies, costing us huge money and lots of extra time spent re-packing our goods. --"Customer service" was rude, defensive, and evasive through most of the process. Alexis, the rep we spoke with the most, gave us bad or outright false information multiple times and often asked US about the status of our move, where the driver was, etc. Colonial was ultimately just a needless and incompetent middleman that made it FAR more difficult than needed to coordinate with the contracted driver and crew. --We had to deal with 7 different representatives for each "step" of the process, and nobody could answer all of our questions. If they seem cheap, it's for a reason--avoid Colonial Van Lines at all costs! read more

We are thankful that Donna in the resolution department was able to solve the concerns my father had to his satisfaction. That is why I am amending my previous review. read more

This is a sham company that is essentially a broker who will take the order and give you a feeling of confidence and then hand your move over to a shipper. After committing to a window from 4/20 to May 12 to deliver from MD to CA, they still showed up a week late. Communication on pricing between Colonial and the shipper (Cal Van Lines) was non-existent, resulting in a screaming match between me and the driver over the price to be paid upon delivery. Colonial provided one balance and Cal another. The driver showed up with one guy instead of the two he picked up with, indicating that one had gotten sick and further that the kid he had with him did not have the capability to move the heavier items. Then he asked where a Home Depot was so he could recruit another guy. Then he tried to recruit a couple of guys from a nearby work crew and when that didn't work, he recruited some guy off the street and paid him $50. With obviously no regard for the fact that this guy was not at all insured or trained. Just an all around bad and stressful experience. This company should NOT be in business. And whatever you do, don't let the smooth salesman fool you (Mine was a guy named Drexel). He got totally lost and was unreachable once the chaos of this move started. I had to go on the truck to identify my items because everything on the truck was so mixed up. Just horrible. read more

Wanted to repost this in case it got lost. The company offered to refund us a small portion of our payment in exchange for removing all bad reviews and signing an NDA. We didn't feel that it was worth our dignity to do this and hope that others can learn from our mistakes. POOR/incomplete JOB AND DECEPTIVE BUSINESS PRACTICES! We've already filed a complaint with the DOT/FMCSA and they will open up a federal investigation. I wish I could give no stars. They did not honor their original estimate and despite multiple calls to customer service have not agreed to help and tried to put the blame on us. We will unfortunately have to go to small claims court. They demanded that we pay double the original estimate or they would not release our goods which I've come to realize is illegal. We should've been able to pay %110 of the original estimate in order to release the goods. They delivered on a Sunday when we could not get a hold of their corporate representatives despite the drivers themselves talking to supervisors, and told us they would charge a missed delivery fee in order to come back when the offices were open. Furthermore, Colonial brokered the move out to ZIP Moving without our knowledge. Movers missed their pick up window and loaded things at 10 pm at night in the pouring rain which resulted in damaged, moldy, furniture. Hopefully, they will help us replace but I'm not holding my breath. Furthermore, they argued that things were not properly packed and charged us an additional $1000 in packing supplies upon delivery. In the midst of packing, they forced us to sign incomplete documents without speaking to a representative or to be charged for an additional day. Upon hearing this, we tried to phone the driver and he refused to answer. I would strongly advise anyone to use another company and we sincerely hope this one gets shut down immediately. Unprofessional, we were passed around between 5 or 6 different employees with no real account ownership. I have plenty of documentation to prove that the initial estimate was not honored and that we were forced to sign blank paperwork. read more

COLONIAL VAN LINES IS A DISGRACEFUL COMPANY!! DO NOT DO BUISNESS WITH THEM! I hired Colonial Van Lines (CVL) to move my Aunts household belongings from Pennsylvania to Colorado. My aunt suffers from new onset dementia so her son wanted her to move into an assisted living facility near his home. The initial contact with Kelly Furlong was thorough and pleasant. The move was booked nearly one month prior to my Aunt's scheduled relocation. The pickup date was contracted for August 1st or 2nd dependent upon CVL schedule. On July 30th , Megan from CVL called to confirm August 1 between 10am - 2pm as the pick-up date. The morning of August 1 (just prior to scheduled pick up), Jessica from CVL called to say the truck was unable to come because it was put out of service for driver rest requirements. I was angry and frustrated as I had gone through great lengths in preparation for the August 1 pick up. Jessica assured me that since my job was next to be picked up, the truck would arrive on August 2nd between 8a - 12noon. Since I had to work on the 2nd, I was left scrambling, from limited resources, for someone willing and able to wait at my aunt's house and take responsibility for the contents of the home to be moved. Fortunately, a family friend cancelled her obligations to help me out. I completed and submitted proxy forms per CVL requests, and had everything in place..again! Remember, I was assured the pick-up would now be between 8a-12noon on August 2nd. At 10:30am on August 2nd (2 hours into the waiting period) Spencer from CVL called to say the driver picked up a load the prior evening which was "a heavy load" and now the truck is too full to pick up my Aunt's belongings. WHAT!!! I was told the day prior the truck was out of service!! How is it that it picked up a load?!? And wasn't I next on the schedule?!? I was told they were "frantically" looking for another truck but didn't know when they would have one. During the day of the August 2nd I called several times trying to secure a new move date. Out of frustration, I mentioned canceling the contract as they failed to fulfill the agreement. Spencer was quick to want to cancel and touted that my deposit would be returned. I requested to talk with a manager. Spencer stated he would "escalate" my case and a manager would call me within an hour. A manager never called. Instead, I received a call back from Jessica and later Spencer. Both asking if I was canceling the reservation. When I asked about the truck, neither were able to give me a date. I was told by both that "it doesn't look like we have one [a truck] even for the next week". My reply, keep looking. Saturday August 3, no one from CVL called or email to update me on the status of a truck the claimed to be "frantically" looking for. I called at 3pm and spoke with Donna. Still no pick up date in sight. I cancelled the reservation. Clearly Colonial Van Lines lacks respect, consideration or commitment for/to their customers or people in general. read more

I received a call after submitting an online quote from a man who was cocky and short with me. He told me that my move from Ohio to Florida could take them a couple of weeks once my stuff is put on their truck because they do more than one customer's belongings in the same truck. First off hell no I'm not risking that my stuff may end up elsewhere or I may get someone else's belongings and second I'm not going without my stuff for days or weeks. When I told him that he was the only person that told me they move more than one customer's belongings at a time he immediately told me I was wrong and other companies do it and wanted to know who else I have gotten quotes from. Not that it is any of his damn business. Besides maybe if they weren't shady as fuck or lose and damage people's stuff they would get better reviews and more business. Or maybe they just need to have people who aren't defensive pricks handle customer transactions. read more

RUN, DO NOT WALK, AWAY FROM COLONIAL VAN LINES! They are SCAMMERS and everything they tell you is an absolute LIE. They are not worth the stress, money, or emotional damage. My boyfriend and I recently moved from Virginia to San Francisco with Colonial Van Lines and it was hands down the most STRESSFUL, emotionally DRAINING experience of my life. Pickup: Two men arrived on 8/2 to pack up our stuff and took 8 HOURS to load the truck. They quoted us $9k for the move (originally quoted $5k) and told us our window would be up to 35 BUSINESS DAYS from the first available date (8/8), even though we were initially told our window would be 8/8-8/23. This was all presented to us AFTER our entire apartment had been loaded onto their truck, and therefore we were pretty much forced into signing on the dotted line. In addition, insurance documents were NOT presented to us at the time of pick-up, so they were sent to us the next day with no discussion or opportunity for questions. Upon pickup, we also learned that these men were an AGENT of Colonial Van Lines and not actual employees. Colonial Van Lines is a BROKER so DO NOT ENGAGE WITH THEM. Communication: Initially told we'd receive a smaller delivery window upon pick-up day, but instead we received a MUCH larger delivery window. Had to f/u with our account manager, Shari-Ann (if that's her real name), MULTIPLE times to attempt to get a more narrow delivery window. After pretty much begging Shari-Ann to get us a window, which took so long because the *AGENT* was extremely unresponsive, we were given a delivery window of 9/18-9/19 and were told we'd receive a call from the dispatcher 24-48 hours prior to delivery to let us know what time they'd arrive, etc. As our delivery window approached, we received no updates from Colonial. We called Shari-Ann on 8/17 for updates, as we were flying out the next day, and she had no updates and gave us no reason to believe we were not still on schedule for our 8/18-8/19 delivery. On 8/18, we flew out to San Francisco and emailed Shari-Ann on the plan for updates, in which we got no response. When we landed in San Francisco, we called Shari-Ann for an update. At that time she told us we were given the WRONG DELIVERY WINDOW and our belongings would NOT arrive on 8/18-8/19, and she didn't have an update on when our stuff would actually arrive. I cannot express how angry and frustrated we were at this point. We just flew 3,000 miles because Colonial told us our stuff would arrive and we needed to be present to accept our delivery; we couldn't easily turn around and go home. We had nothing but what was in our suitcases and didn't know a soul in this new city. We had to purchase an air mattress so that we weren't sleeping on the floor. For the next few weeks, my boyfriend and I had to call Colonial Van Lines multiple times a day, everyday (including Saturdays), in order to try and get updates regarding our delivery. We spoke to various staff members (Shari-Ann, Shari-Ann's manager, Manny, etc.) in order to escalate this issue and basically begged to get our stuff to SF ASAP. CVL finally took over our move from the agent and with a delivery window to SF of 9/8-9/11 (original window was 8/8-8/23). This window was, of course, then pushed to 9/12-9/15 because CVL can't stick to any of their promises. Our stuff was FINALLY delivered on 9/15 (one MONTH after our original delivery window of 8/18-8/19; 23 DAYS outside our initial window of 8/8-8/23; 44 DAYS since our pickup on 8/2). We were told a reverse inventory would be done at the warehouse in Maryland; however, this did NOT occur. Upon delivery, we learned that the agent drove our belongings from Maryland to Alabama in order to meet Colonial, and that is where the reverse inventory was "performed" Missing/Damaged items: Upon delivery, we were missing our box spring, a piece of extremely large wall art, & our 42in TV was delivered broken. Not sure how you can replace such large items. Many of our items were slightly damaged (scratches, etc.) because of poor packing. The boxes delivered have a musty smell, and so do all our belongings inside the boxes, AND a cockroach came out of one of the boxes while unpacking. Fraudulent Credit Card Charge: I paid our remaining balance to Colonial via phone and gave them my credit card information. Coincidentally, I had a fraudulent charge to my card the next day. Although it could be a coincidence, the timing is extremely suspicious, especially given the fact I've NEVER had a fraudulent charge to any of my cards prior to this. TLDR: CVL lowballs their estimates and gives smaller delivery windows to draw in unsuspecting, innocent customers only to screw them over in the end. Hiring Colonial Van Lines was the BIGGEST MISTAKE OF MY LIFE. I will be leaving reviews all over the internet in the hopes that I can prevent anyone else from enduring the stress we did. Take this as a warning: DO NOT ENGAGE WITH THESE SCAMMERS. read more

LOST MY WEDDING PHOTOS, MILITARY EQUIPMENT, $4,000+ Do not use Colonial under any circumstances. They simply under-estimate the move price by several thousand dollars, jack it up when the movers get there, and you have no place to turn. 24 hours late showing up. Move was subcontracted to some no-name fly-by-night outfit who mixed up the numbering of the boxes. I've lost over $4,000 worth of items which I can document the value of - and SO MANY ITEMS that have unlimited value, including framed photos of our wedding and engagement which can never be replaced. Also missing: TA-50 military equipment. After SIX MONTHS of calls - with agreed-upon follow-ups being weeks late - they offered to pay an insulting $250 while materially failing to perform their duties as outlined. Also note that they pay people to remove negative reviews - I got an emailed 'agreement' that my issue had been resolved and that I'd agree to remove my reviews in exchange for $250. $250! The reviews online for this company are overwhelmingly negative, simply look around. Vets, active duty, guard: BEWARE. This company could care less about you, your memories, or your equipment. Everyone else: BEWARE. read more

Horrible!!! I have never been so disappointed with a company in all my life. I signed and contracted with Colonial Van Lines in Alexandria, VA. And instead got 'Budget Movers' a very poor subcontractor. My belongings were picked up in Alexandria on 8/10/2020, with a delivery window of 8/25/2020 as the last date. After over 20 phone calls generated by me to Kenya, Alexia to get a status update on my move. I was told it would be delivered on 8/25 (NO SHOW). I was told the weekend of 8/29 (NO SHOW). I was told 9/2/2020 (NO SHOW). Then I was told by Budget Movers it would be with out a doubt over Labor Day Weekend, so I canceled my travel plans, and guess what no delivery 9/5/2020, 9/6/2020 or 9/7/2020. I left messages for EVERYONE and got no return calls. I went to work on Tuesday 9/8/2020 and finally got a call from Mr. Robert the driver telling me he would be delivering my furniture on 9/9/2020 in the morning... and I should be home to receive it early. So, I took the day off, and waited. I called Colonial, Mr. Robert and Budget and could get NO ONE to help me find my furniture. Finally, at 1:45PM on 9/9/20 I got a call and was told my furniture would be here between 3PM and 5PM... I could have gone to work and not lost a days pay. My furniture did arrive at 3:15PM on 9/9/2020, 1 month after they picked me up. I have yet to get an explanation, apology, AND, I had to calculate the discounted rate of $30.00 not the $50.00 per day I had been quoted... Then I had to wait for the approval before they would even open the truck. I have and will continue to share my story with everyone who will listen. There is no quality of service, customer care, any longer.... I can tell you I got a call from the finance/accounting department about money! But no calls about where my furniture was or why it wasn't being delivered. I got a ton of excuses, but no help! NEVER, NEVER, NEVER use this company and PLEASE, ensure you are not being passed to a 2nd party vendor for your work... spend the extra money and go with an independent company - family owned and operated. read more