Yelp decided to remove my original post due to "privacy concerns". After reviewing their rules on privacy and my post, I have discovered that the only possible issue was my job number, therefore, I decided to remove that portion and repost my review. I personally believe that all potential clients have the right to know how a company chooses to conduct itself. I urge everyone to complete extensive research on this company prior to hiring them. Day 1: the driver was 11 hours late! I was informed that they would be arriving at my apartment between 7-8 am. They did not arrive until 6pm and did not get done until 9. We were only living in an 800 sqft apartment and we had everything packed. Why it took 3 hours I will never know. The drivers were making excuses the whole time they were there on top of the fact that they started talking behind our backs unaware of the fact the my husband and I speak Spanish and understood everything they were saying. Day 14: what was supposed to be our delivery date came and went without so much as a call from the drivers to Inform us they were going to be late. When we finally got ahold of them, they again started making excuses.  Day 16: we finally received our furniture, some items broken, and paid the amount that was due upon delivery, even though we had less weight than we quoted in the beginning. (I am not worried about the broken furniture since I am refurnishing our new home) This leads me to where I am now. Almost 4 months later, and still trying to get the refund returned to us. I have called multiple times, left countless voicemail messages and emailed relentlessly and have not received a call back. Every single time I request to speak with management, I am ignored.  DO NOT use this company for any cross country trip. You are better of renting a uhaul and doing it yourself.  *this is new to my original post* After leaving this review, I again spoke with this company. They told me they would refund my money but I needed to sign a confidentiality agreement. Of course I refused and told them a review has already been submitted. At that point they proceeded to bribe me with an additional $150 to update my post to a 5 star review. I will leave you to make your own assumptions regarding how they choose to conduct business. Due to my refusal to sign their contact, I still have yet to see my refund. I was forced to request the refund from their subcontractor, whom I will also be reviewing, as well as submitting complaints with the BBB. read more

I thought moving states and finding a reliable moving company to help was going to be difficult. However, Colonial Van Lines was quick to respond, professional, honest, and kept me updated throughout my entire moving process! Plus, my items were not damaged, but carefully loaded/unloaded and I knew were taken care of! The employees involved were even courteous and on time! Overall, had a great experience and would recommend to a friend or use in the future! I don't know why they have negative reviews! job number (55401629-CO) read more

So we are in the process of trying to move with Colonial. For over a month and a half we have been booked and our pick up date was supposed to be Mon-Wed of this week. They confirmed a Wednesday pick up with us over the weekend. Then yesterday, said they were too delayed and would actually pick up Thursday. They were supposed to arrive this morning, but now are supposedly arriving at 4pm. I would not be surprised if they don't show up until tomorrow. I've already had to cancel a cleaning company and some contractors booked to work on our house today and tomorrow because for weeks we believed our house would be vacant by Wednesday at the latest. Good thing our departure is via car and not with pre-booked plane tickets. I would definitely not trust them to arrive on time if you need to fly to your next location. Now our road trip is delayed courtesy of Colonial and we have to delay our start dates for work. I'll update this review as things go along. read more

Colonial Van lines kept me very informed on the status of my move. The men who moved my things out of the house were quick and efficient and wrapped things very well. No damage. The men who unloaded my things were very focused to get everything off the truck and the bed assembled. It was a hot day and they barely stopped for a drink of water!! The truck drivers on both end of my cross country move were both very good. I was moving in and out of some tricky spots and they handled it beautifully. I would recommend Colonial Van Lines for a cross country move. read more

These are 7 reasons why I gave CVL a 1-star review: Misleading weight calculation: -I reached an agreement with Tracey and her manager (Monica or Veronica). We went over all the furniture that I had, and they gave me an estimate of 5,019 pounds (for the untrained customer that does not mean much because one does not usually know the weight of his home) but it ended up being more than an extra 1,000 pounds; that is more than a 20% error in the calculation. We are only two and we do not have toys, fancy dinnerware, huge closets, etc. I would dare to say that we have less stuff than the average two-people family, that's why I think the estimate was wrong and misleading. Time-consuming: -I spent hours negotiating and arguing with vendors I had no idea who they were. One was the team that packed my things in California; the other one was the team that brought the move from California to NY; and finally, the team who brought my stuff to the new apartment in a shuttle. The expectation I was given by CVL was that my only communication would involve scheduling times. That was not the problem. What took me hours was the arguing with extremely rude people who lacked basic customer service skills (especially, Danilo). -I am now spending time writing this review and will spend even more time later on, telling this on social media. Stress caused by arguments: - I argued about the delivery date and time, since CVL told me the truck driver would give me a 48-hr heads-up, but Danilo called me the day before and got pissed when I told him that the building's service elevator was already reserved at the time he proposed. I told him I live in a high-rise with hundreds of apartments and one service elevator; that's why the 48-hr heads-up is so important. He did not deliver the following day as we had agreed after a long back and forth, but he delivered two days later. -I also had to argue with him regarding the price of the shuttle (more than $450), that was definitely a higher-than-expected fee. Maybe the price is right but CVL did not even give me a hint about what the cost of the shuttle would be. -When the shuttle arrived, I had to argue the price of the long carry (225 ft.). The movers wanted to charge $400 randomly, and after an uncomfortable negotiation, we settled in $200. Broken stuff: -One of the bicycles had its stem crooked and the front brake caliper broken. -One of the dining chairs arrived with a crooked leg. -The toaster was broken. -One of the dressers' lower drawer had a hole on the bottom. -Many objects and furniture had small scratches, bumps or dents. -Forget the "white-glove delivery experience". Incomplete reassembly: -They did not reassembly the mirror. -They half assembled the bed. Useless communication: -The account manager, Jay, was very friendly and nice; the thing is that he called me every day to not give me any relevant news. He did not have any idea of where the truck was, who the people who were in touch with me were, and every time I told him the conflicts I had with the movers, his answer was that he would talk to them but it was clear he had no control over the process and the people who were handling my stuff. -I called the customer service number on an occasion, and Jay was not at the office so a woman took my call. She told me my things were still in California (2 weeks had passed since pick-up) when, in fact, they were already close to NY. Evident disorganization inside the company. High price: I ended up paying $9540.39 (no tips included) for a very disappointing move, and since I had to spend so much time and stress dealing with three different teams of subcontracted companies, I ask myself: why did I pay Colonial Van Lines $2,384.29 if another company did the move, and I did the whole negotiating and arguing? I do not think having friendly calls by an account manager is worth $2,384.29. read more

We had a last minute move during the middle of the corona virus situation. Our original move date got postponed by a week, but it all worked out. The movers were very professional, and they wrapped all of our furniture very well. I think this was the best move we've ever had through a moving company. Our furniture arrived at our new house less than 24 hours after leaving our old house. read more

I have never used a moving company before, but since we were moving over 1000 miles I decided to go ahead and give Colonial a shot. They ranked best with companies that work with Veterans. Not having anything to compare them to I have to say I'm very pleased with the whole process. I didn't have any more contact with my first person (I was told she's be my go to person through the whole process), but the company was in constant contact with me. I felt pretty special :). Truck arrived on time. Movers were clean, friendly and worked their butts off! We did go way over on weight and were charged a lot more than our original estimate but I honestly can't say that would be their fault. I was provided with the empty and full weights on official receipts from the weigh station. All in all the process was easy, less stressful than us doing it and I would definitely hire them again if I was to ever get the nerve to move again. read more

We just finished our move to NC using Colonial van lines and just wanted to relay to corporate management what a pleasant experience we had. The two movers were Eduardo and his co-worker. These 2 guys hustled and loaded their truck quickly and efficiently. They were on the road in record time. Very impressed and would definitely recommend Colonial van lines for anyone moving. read more

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value This was one of the worst companies that I have ever done business with. From the first encounter with the quoting of my job, I wax lied to. I was told that my .ove would not be brokered out and it was...to 2 different companies. My furniture was dragged, dropped and broken upon pickup. Everyone that I spoke with throughout the move was rude and treated me as if they were doing me a favor and that i had no right to ask questions or express concerns. My weight of my move became an issue immediately and I was told that I could be present for a reweigh upon arrival at my destination. The delivery was 12 days late from the extended promised and written delivery date. My furniture was stored and destroyed. When it arrived, I was missing pieces of my bed which made it unusable. Handles were broken off, boxes were destroyed, arms of chairs were missing huge pieces of interior cushion and upholstery....literally 6 inch by 6 inch pieces of my furniture were broken off. DO NOT TRUST THIS COMPANY. ZERO STARS WAS NOT AN OPTION read more

Never Ever use them to move!! They lied about everything. My husband called asking to move us across country. Calif to Florida. Said he was looking for a company that would pack and load our belongings in a Van and drive it across country without transferring it to another truck or storage Facility. The salesman promised him they would never transfer our belongings. He said they would come in an 18 wheeler to pick up our stuff and then it would be delivered right to our new home. NOPE! Day one they came in a smaller uhaul truck and loaded it and took it to one of Their facilities. My husband was on the phone Talking to their superiors asking where the 18 Wheeler we were promised was. He said it would come the next day and get the rest of our stuff. The next day they came with another uhaul truck. My husband called again and they said would you like to cancel!! Really! We already sold our house and had to be out in 2 weeks. We were stuck and they knew it. They then said they would load out stuff on a 18 wheeler in a few days and deliver it to our new home. Even told us they looked at the map of our neighbor to make sure the van would fit. They said it would. Well weeks later they showed up in 2 uhauls!! Our things were transferred 5 times at least. We are missing multiple boxes, a large floor lamp and a step ladder and a box of expensive wines. Our smart TV was broken, an irreplaceable hand painted large vase from Greece broken. A large clay pot has a hole so big you could put your head in it! Most of our expensive solid wood furniture has chips everywhere with chunks out of some. We have a box of someone else's stuff. We called and told them and even read them the number on it. They literally didn't care. I read bad reviews on BBB but let the salesman Thomas talk me into using them. He said none of that would happen. He would personally make sure of it. Please listen to our horrible experience and try anyone else but them! And I am sorry about the box we have of someone's else belonging we don't know what to do with it. We called multiple times read more

My name is John M. my job ID is 299053-CV. I would highly recommend not using Colonial Van Lines. First of all, they are a broker and not the actual mover. Why this is important is that they ask for upfront deposit money and only provide estimates of moving dates. Essentially what they are doing is holding your money and see if they can make enough in profit by brokering out your business. If they can't, you are stuck until your estimated Pickup Dates expire and then you will have to fight to get your money back. Second, their customer service disappears when there is an issue to resolve like confirming a pickup date as your move date approaches. Do not use Colonial Van Lines. They are the same price as more accredited movers that provide a guaranteed pickup date and do not take a deposit. Edited Review on 2/14/17 at 2:27PM MT. Colonial refunded my entire deposit after not being able to accommodate my pickup dates. read more

Colonial handled my long-distance move from Ohio to Northern California. I have never filed a complaint against a company, or even written a negative Yelp review, but my experience with Colonial has been absolutely unacceptable. My mom helped me with moving expenses and signed the contract with Colonial. We booked them several months in advance and they agreed to a pick-up date of June 9 or June 10. A few days before I was scheduled to move out of my apartment, Colonial said that they "didn't have a driver" and I would have to wait until June 11 or 12. I had already booked a flight based on the agreed-upon dates and given notice to my apartment complex. They finally showed up the afternoon of June 12. The delivery window was June 14-28, and they assured us that their late pick-up would not affect the delivery window. Every week they gave us a new estimate, and it was always wrong. My belongings sat in a warehouse in Chicago for several weeks. They were supposed to call me on July 8 with a delivery window for July 9. Nobody bothered to call to tell me that they were not coming at all that day. Repeated calls were not answered or returned. They finally arrived on the afternoon of July 11. I was charged $147, which had to be paid in cash on the spot, because of the poor parking availability in my neighborhood. Lack of parking is very normal in my city. I was upfront about the parking situation with both the driver and other representatives well in advance, and nobody told me that I may have to pay an extra fee. I don't have a car, so I had to walk to an ATM to get the money after they arrived. I felt bad for the driver and crew, especially after learning about the impossibly tight schedule the company put them on. (They left my place in California around 7pm and were supposed to complete a job in Oregon that same day.) But I was still very disappointed that nobody communicated with me about the extra fees. A few things were broken, such as my bike and a storage bin. Overall, I was lucky, compared to many customers who wrote reviews! I had a bar of lotion (similar to a bar of soap) that completely melted, and a few bottles of shampoo that exploded. Be aware that your things may be stored in extreme heat for long periods of time. I knew not to pack anything that could be dangerous, but it was still annoying to clean up. Unfortunately, they also lost a large storage bin filled with clothing. That's how I learned that they pay for lost or broken items by weight, not by value. I am supposed to receive about $30 for the lost items even though they lost hundreds of dollars of clothes. $30 barely covers the cost of the storage bin, let alone the items in it. They "looked for it" for about 2 days before giving up. Again, it's been 3 months and I'm not sure if I will ever get the money they owe me. I understand that partial moves are likely to take longer than if I had a full truck. Knowing this, I moved three weeks before starting my new job. When they finally arrived on the afternoon of July 11, I had to take time off work. I was not able to plan for that, because nobody gave me a reliable delivery estimate until the night before they arrived. They were continuously disrespectful of my time. I was offered $30 for each day past the delivery window, but 3 months later, I have yet to receive it. I lived out of a suitcase in an empty apartment for almost a month. $30/day does not come close to compensating for the things I have had to replace due to their negligence, let alone the time away from my new job. Their only redeeming quality is that their customer service representatives (when we have been able to reach them) are polite and do attempt to resolve the many issues. Unfortunately, these attempts have not been remotely successful. Their inaccurate delivery estimates became simply insulting after awhile. I am extremely disappointed in their job performance, inaccurate communication, and inadequate attempt at compensation. Moving is generally a stressful experience. Colonial (and whatever other companies they hired to handle my things) made it so much worse than it needed to be. read more

Colonial contracts out other moving companies, in my case it was Cal Van Lines, to do the actual shipping. When I finally got a look at my stuff after the move, there was much damage done, to a few pieces of antique furniture, boxes were crushed, plastic bins crushed, items missing that were never recovered. I was advised that how the truck is packed is totally up to the driver. I could not believe how things were packed into that truck, up to the roof with only a rope or two holding your stuff separate from another person's stuff that was in the same truck. So, box upon box were just stacked to the truck ceiling. Things fell over, got jostled around too much because of the lack of support in the truck. So, in my estimation, it was Colonial's fault to have hired such a haphazard company to move people's belongings. It was also the fault of Cal Van Lines (Cal Movers) for not having better ways to properly arrange items in their trucks in order to mitigate any damages that might occur. DON'T USE COLONIAL. FIND A MORE REPUTABLE COMPANY AND ASK THE RIGHT QUESTIONS BEFORE YOU SIGN ANYTHING. read more

This was a good experience from beginning to end. The phone support staff was knowledgeable, responsive and reviewed all alternatives. The movers were punctual, courteous, wrapped and moved furniture with care. They were also responsive to my requests for furniture placement. read more

It has been OVER A MONTH since they picked up my furniture/boxes. Still refuse to even give me an ETA. They just keep telling me they will get with the contractor and call me back, but they never do. My move manager from Colonial actually called me today and said "Just calling to make sure you got your stuff"...... Well.... 1. No I didn't get my stuff and 2. Shouldn't you know that??? This is absolutely ridiculous. Incredibly PISSED OFF read more

We were assured from Colonial Van Lines, located in Deltona Beach, Florida, that even though we found BAD reviews for their company, that they would do everything possible for us to have a wonderful move from Southern California to the State of Michigan. We were glad that they would honor the quote they gave for the first week in November when we suddenly needed to move at the end of September. Yesterday, the day prior to moving day, when they assured us that they would pick up our furniture between the hours of 8AM-10AM, the Driver of the moving truck called to say that, because they are 6 hours away, and will finish a house loading by the end of the day, they can't make it to my location until NOON - 4PM, today, September 27th. He said that they are limited to a certain number of work hours and there is nothing he can do about getting to us earlier in the morning as was scheduled. Well now we are out reservations at 2 locations, because our driving trip is delayed. I would give this company a minus if I could. I searched for "Christian" Moving Companies and this is the treatment that I get. We have everything ready to be loaded, boxes and furniture, and it wouldn't take long for 4 guys (who they say will be working this job), to get it all loaded. Yet, we will wait and endure another BAD experience with moving companies. read more

I will never use this company again. Everything they said was a lie. They don't even move your stuff they contact your information to someone else. They picked up one day late. They quote you one price and when they pick up they give you a much larger price. Thats after they get all your stuff on the truck. We paid $900 more then what they quoted. They will tell you delivery is 5 to 6 days, which is a lie. Its what ever company buys the contract. Which it took almost a month before we got our things. They tell you whatever it takes to get the job. Do not use. read more

I don't know where it start to rate this company but run as fast as you can away from them and under no circumstances should you hire them. I was quoted $7,500 as the highest price but was then charged over $10,000 to get my furniture which they held for an extra day to make sure the credit card went through. I had to leave items behind because the 25 Ft. rental truck they brought would not hold all our items. This was after someone from the company came out to give us an onsite quote also. My expensive furniture and belongings were received damaged and broken. My claim to Colonial was submitted with 38 pictures of items broken and damaged. Its been over 2 months and no one from the company has bothered to contact me yet. This is the worst possible company and I hope this post will save someone from having their expensive possessions ruined, broken,and destroyed. read more

We made a cross country move from Tampa to Northern California -- so we needed to RESEARCH and make the right decision because we didn't want to waste our money or have our stuff lost or damaged. After making several outreaches to other companies and comparing the pros and cons of each, we went with Colonial. Why? The biggest reason was their customer service. They didn't badger me with a million phone calls to pressure me to book with them with scare tactics like other moving companies. They also provided me with a step by step go through with every single point of contact. I felt very comfortable emailing and calling my reps directly before, during, and after the move. Each of them made me feel at ease and catered to our last minute changes that had to be done and were very clear with costs. As the customer, I also know that cheaper is good or more expensive best. Costs are costs period. The key is good and consistent communication between me and the business that we choose, especially with something as large as moving cross-country. The movers themselves were very hospitable and very professional! They were champs since we moved a lot of HEAVY things (lots of books!). They organized our things securely to make sure our furniture didn't get scratched or rough-housed with the huge move. Most importantly, our stuff was delivered exactly the way it was packed and in tact. Applause! Would we recommend them? Yes. Overall for their professionalism and their customer service. read more

September 12 - After three months I was finally able to get some monetary resolution for my move in June. And, they found my printer! Thanks Donna, I appreciate your help in resolving my moving issues. read more

Don't believe a word the sales reps tell you. Our sales rep (Nicholas Colard) seemed great: professional, polished, seemed to explain everything very clearly, and made us feel like we were in very good hands for our high-stress cross country move that we had to organize completely remotely because of our relocation in the midst of COVID. Nick patiently listened to our whole inventory list for our one bedroom apartment, and gave us a quote that was a bit above what we were hoping to pay, but wedecided to go with Colonial because Nick assured us that 1) he would be available to answer any questions we had and guide us through the whole move process with supplemental support from his team and 2) we were guaranteed to not have to pay a cent above the "binding quote" he'd given us. In his exact words: "As long as we don't show up on move day and you surprise us with a thousand pound safe you forgot to mention, this is the most you will have to pay. And if your actual weight comes in under this estimate, you'll pay even less." And "I've been doing this for 10 years. I'd be a pretty terrible moving company salesman if I couldn't give a pretty accurate quote on a one bedroom apartment by now." We made the mistake of believing him. A few weeks later, on moving day (we're already across the country, having to handle everything remotely) the moving crew arrived (a different vendor Colonial had contracted with, of course). They provided an on-site quote that was over a thousand dollars more than what Nick quoted us. When I called Colonial, our coordinator (not Nick) informed me that the "binding estimate" actually meant that if we decided to only pay that amount, then the movers would only get the exact items specified on the quote and fill only the boxes specifically denoted in the quote, not a toothbrush or doormat more. So basically, our choices were to either pay the extra thousand dollars or risk a significant portion of our stuff getting left in our apartment because it didn't align exactly with Nick's initial quote. Furious but utterly helpless on moving day, we agreed to pay the extra grand. Nick could not be reached for comment at any point in this process, and never returned a single of my more than ten calls and multiple messages. After we had signed his first contract, we never heard from him again. Upon arrival, most of our stuff was in decent shape, but our antique solid teak dining room table had been significantly damaged. I reached out to our coordinator to obtain a damage report application and again received no response. In summary, if you like being lied to, overcharged, abandoned, and having your most precious furniture damaged, go with Colonial. Otherwise, find somebody else and pray they are actually trustworthy. Seems to me like most moving companies are sharks these days, unfortunately, and Colonial is no exception. read more

I could say a lot of things but most importantly 1. They strapped our $5000 tempurpedic mattress to the OUTSIDE of the truck because they sent a smaller truck and not what we previously agreed on!! 2. The truck VANISHED with all of our stuff and answered our phone calls only when we had the police involved!! DON'T DO IT!!!! read more

do not use this company!!!! horrible communication, rude customer service, do not keep promise date and didn't tell us until less than 24 hours. i repeat do not waste your time with this company!!! read more

This review is for Donna at Customer Resolutions. She reached out and we spoke about my troubles reflected on my initial review. She was able to 1- Listen and hear my frustrations about my experience 2- Go to bat for me in getting a fair resolution and 3- Go above and beyond what I expected on getting this turned around to a better experience. She really did help and was very kind and quick to respond during this process. I truly appreciate her reaching out and resolving my issues. Thank you Donna! read more

Colonial Van lines took the stress out of our relocation from IL to FL recently (55603515-CO-A), they were able to accommodate our timeline of loading and unloading and we bet of all we had minimal breakage of the items that I packed. Communication as great and I'd highly recommend you give them a shout for your next move read more

If I could give ZERO stars, I would. This organization is a TOTAL BAIT AND SWITCH!!!! Read on for details... The move was to go from San Diego to Las Vegas.The initial estimate came in at 3500 bucks. They took a deposit of about $1500 up front, the rest was to be paid when the furniture arrived at our new location. Colonial gave me a two day window for the pickup, and a three day window following that for delivery. (A good company can narrow this down better.) Timeline: 2 days before move. Colonial had a guy from their quality assurance team call me to make sure that the inventory was correct, and I added two small folding end tables to the list. This resulted in a new updated estimate of almost $4500, and was told that an additional $500 deposit was needed to get my stuff picked up. At this point with only 2 days to go I can't exactly stop everything from going forward and find a new carrier, so I had to allow this. Timeline: Day before move. I get a call from the driver - truck broke down and they can't pick up my stuff until Monday. This won't work, my wife had to start her new job that day and couldn't wait. I call Colonial, my account manager is out (it's Saturday), so I get a backup on the phone and she says "well, I'll TRY to have someone call you back, but we're closing in like 5 minutes, so I can't promise that they'll get back to you.". I blow up at the complete lack of concern. A short time later I was notified that the owner of the trucking company was coming down himself to do my move. Stressed to the max now, but at least I'm told they will be picking up as planned. Timeline: Day of move The owner (Victor) turns out to be a scheduler/supervisor/coordinator. Apparently he IS coming down to handle my pack out, but he's coming alone without a crew and will have to hire local contractors to help out. He says he'll be there by 10am, but the truck is coming from NORTHERN CALIFORNIA and won't be there before 3pm. (What kind of company doesn't have backup trucks available???) So he comes down and begins packing my house. Two other guys show up and start to help. About 3pm, they are just completing all of the packing when the truck finally shows. It takes over 4 hours to get my stuff loaded on the truck. I am finally able to leave San Diego at 7:45 PM to drive to Vegas. Timeline: 2 Days after move, 1 day left of delivery window I get a call from my account manager telling me that they cannot deliver to my house, that it's possible that they may be late by a day delivering because they went to UTAH first. (This strikes me as funny, because that would mean they drove right THROUGH Las Vegas to get to Utah...so someone messed up.) I tell them the window stays as is, and I expect my stuff on time. New total bill updated to over $6000 because of added weight. I still owe over $4K?!? I blow up again at how far off the original estimate was. Timeline, 3 days after move, final day of delivery window I get another call from my account manager asking for copies of my credit card so they can bill the final amount due. I had to pay extra to get them a copy of this form for the final billing because they expected me to somehow have access to my email, a printer, and a fax machine while everything I owned was on their truck. (Never heard of electronic signature software, apparently.) I'm told the delivery will be made between 3pm and 7pm local time. The drivers show up right at 7pm. Total crew: Two drivers. They hire one local kid to help with the pack in. Then they tell me that the final bill was not paid, and they need to run my card AGAIN before they take anything off the truck. Calls to Colonial to confirm go unanswered because they're closed. My wife hits the roof after all of the mess this company has made. Finally I tell the guys to run the card. Get paid, get my stuff off your truck. They do, and the driver decides to take a nap while the other two unload everything. The hired gun is in the truck stacking, leaving one guy to actually roll the stuff in. Lots of stuff damaged, broken, or lost, to include my wife's antique sewing machine (broken), water cooler (damaged), king sized mattress (damaged), lamp (damaged), upright lamp, ladder, and dolly (all lost). It takes until MIDNIGHT (I was promised two hours MAX) to get all of my stuff off of the truck, and when the beds are reassembled they are not right - I had to re-do it the next day. No attempt has been made to rectify the bait and switch tactics used to get my business, and the original sales guy was a GHOST after he got my signature on the dotted line. AVOID this company at all costs. read more

DO NOT USE CVL!!! The nightmare of a lifetime!!!! I was assured Colonial Van lines was handling my move. I was wrong. They are brokers! My move ended up costing twice as much as I was quoted. I'm exhausted & tired of wasting my time with this company. I felt like I was dealing with mafia!!!! read more

My experience with this company was a positive one. I am used to having everything handled by the government and I have heard some negative things about private moving companies. This company did a superb job with my move and covering all of the details. They are a class act. I dont plan on moving again now that I am retired I will enjoy my time traveling the country. read more

Thankfully Colonial Van Lines made things right by me so I have updated my feedback to be four star. Thank you Colonial Van Lines for making things right. read more

Terrible Experience!! Our family recently relocated from Florida to California; a BIG move! We got quotes from a couple of companies and finally settled on Colonial Van Lines (mainly because of Anne who was the sales rep). Big mistake! From the onset it was a disaster. The moving estimate was wrong, the movers arrived at our house 6 hours late (which caused us a huge delay in getting to our hotel for the night), and to top it all off, our items arrived in California more than 2 weeks late! To make a bad situation worse, our daughter's bed set was thoroughly damaged, our sectional was soaked (and reeked!), our brand new grill was broken, and several boxes were lost. Through it all we kept getting a runaround from various reps. Finally (and after many, many emails) we were got a meager compensation from the claim we filed. It was horrible from start to finish. We will NEVER use this company again!!! read more

This company provided me with the worst moving experience I ever had. I initially talked to Leonard Mcgarvey who informed me about the company and helped set up services. He specifically told me this was not a broker and that colonial handled their own moves. After this I received phone calls from two different people who said they would handle my move and then finally Mario called and said he was in charge. They all asked me the same lengthy questions and told me the same lengthy information. It was repetitive and bothersome. The day before my move Mario called to inform me that Best Price Movers would be handling my move. Where did that come from!? According to Leonard something like that would not have happen. Best Price Movers were horrendous and inconvenient. I most certainty would not have chosen them for myself. I had to call and complain because I was given a certain window of time for my items to be delivered and was told by Best Price Movers that my delivery would fall outside of this window. Mario seemed very unbothered by this and acted as though it happens all the time. When my items did arrive they were badly damaged and some boxes were simply destroyed. Once again, Mario was unbothered. Please use a different company if you are moving. They clearly lie about their business practices and are only in the business for your money. read more

I cannot emphasize enough that you should NEVER use this company! I highly recommend you read all the reviews because our experience like many others was absolutely awful. We booked an interstate move 1 month in advance and were ultimately told ON THE DAY OF OUR MOVE that they didn't have a truck available. Despite what they tell you, this company is a broker for their moves other than on the east coast, and do not have any company owned trucks or drivers. Our move was completely contingent on another moving or trucking company accepting our job - they never told us this until we finally spoke to an honest customer service representative on our move day. Their solution to not providing service was to give our deposit back, or wait and hope someone would eventually accept the job. In addition, their customer service is TERRIBLE. Once we paid our deposit, the only communication we had was when we eventually harassed multiple members of their staff via email and phone. Each person was unable to help us - in every case it was "another department" that was responsible. Our "dedicated account manager" never responded to any of our questions. This company takes no responsibility for failing to meet their commitments - we got the impression they were relieved when we canceled because they knew they would never be able to do what they promised. Ironically, when I asked about some reviews that questioned their service, I was told all the negative reviews were written by other moving companies! We organized our own move at the last minute and had to scramble to pack and load ourselves and use three different companies to finally get our stuff to our new home. All three of the companies we used were awesome unlike Colonial. This is absolutely one of the least professional, honest or ethical companies I have ever encountered. read more

Do Not use this company. This has been the worse move experience ever. These people are con artists. They will not deliver your furniture on time. We are on our 4th date outside of the "7 day" window they gave. They will constantly lie to you and deceive you. I honestly don't know how they sleep at night. Go with any other company. I have a BBB complaint in & consulted an Attorney. 8-8-19 Addendum: Still waiting on my Furniture, I (my husband) was lied to again multiple times this week. We are on bogus delivery date number 8 now......I have very important files stored in a file cabinet that I need ASAP. I never should have trusted Colonial. read more

Updating after coming to a resolution with a resolution with the company. A special thanks to Donna who assisted me throughout the process and dealt with my complaint expeditiously. She was both understanding, prompt, and efficient. read more

They just left my friend high and dry! She hired Colonial to move her belongings - a relatively small amount of items - and they committed to being there on Friday (7/31/20) before noon. Then when she called them, they said it would be 3. She called again, this time they said between 5-7pm. Guess what? They never showed, never called her, she can't get anyone to take her call, and they even blocked her email. She lost hundreds of dollars on hotel rooms she didn't use because she can't leave her belongings. Now she has had to hire a different moving company but they can't move her for another 6 days. BUYER BEWARE - DO NOT HIRE!! Yelp needs to add NEGATIVE stars so people can truly rate this company. AVOID, AVOID, AVOID. STAY AWAY!! read more

Numerous issues with this company and currently still not sure where our items are. After walking through their estimator, over a call, we received a price that we thought was fair. They gave us a price and said the window for delivery would be between 5-15 days from pick up. The first issue was when we couldn't get an actual secured date, but "either the 23rd or 24th" for pick-up. My wife had to contact them numerous times, before getting a response the day before the 23rd, we received word that it would be the next day. The next was when the team came to load our items, they increased the price by $3,000 or a 50% mark-up from the original estimate. My wife then had to negotiate to get the price back down to a reasonable number. After walking through every item with their estimator, it's unbelievable that they didn't know that the price would increase. After they picked up the items, they once again went radio silent for 3-4 days, while we tried to contact them. Once we did, we found out that our rep was no longer working on our project and the new rep wasn't sure where our stuff was between California and Georgia. After much pushing, my wife was able to get an answer that they would know more on where our items were the following Monday, 12 days after pick-up. We were then able to get the number of the trucking company that currently has our stuff and speak to them to understand where it is in transit. The dispatch for the trucking company was much more insightful and forthcoming on our location. We still do not have our items and this company's lack of response and consideration is something that is on the lower end at best. read more

I had several problems during the move but in the end Donna Rose worked with me to get a fair resolution. When moving always go over estimator list in detail. That is what cause all of my problems during the move. read more

Job # 535839-Ca-A A very nice and professional move. On time all the way. A very good way to move, would recommend it to anyone. read more

I booked a move on July 6th, paid a huge deposit and on the 7th cancelled. I was assured by "Holly" (emails bounce now) that I would be immediately refunded. I have made numerous calls and was told the refund is in process and would take 7-10 business days. Now when I call I get put on terminal hold after being told again that my refund is in the works. Now they don't even answer. All this to keep my $850 bucks? During COVID? It's reprehensible. Tomorrow I will spend another few hours and the day after and the day after that. They took my money in a nanosecond but WILL NOT RETURN IT. If I could give zero stars I would. Today I left a message after being on hold with a Sarah Drummond in accounting after being told I cancelled on the 13th. I have email evidence that I cancelled on the 7th. read more

Colonial seemed like a quality moving company at first, but they were unable to live up to the moving contract that they offered. A packing and pickup window was scheduled over a two day period, and verified by their scheduling dept at the time the order was placed. However, the evening of the first day of that window, they called to say they could not provide the movers that day. The next day, I called early to confirm the movers would be arriving, but they were still unable to commit to providing the service that had been scheduled weeks ahead of time. I called several times, explaining to the representative that I was selling my house and must have the items moved or risk having the buyers walk away. They offered to refund my deposit. Now, how is that supposed to help? I still had to move, and it's too late to find another moving company on short notice. I asked to speak to a supervisor, and was told, "they're just going to tell you the same thing I told you". I'm still waiting for a call from the supervisor that was promised. Now, I'm stuck without movers and it is costing me tens of thousands of dollars in lost wages, hotel rooms, delayed closing on my house, not to mention all of the difficulty in finding other movers. Do not use this company unless you have several weeks to wait for them to find a truck that was pre-scheduled. read more