This was our first time using Colonial Van Lines (job #570684-CV-A) but it will not be our last! The service was excellent and the team kept us updated every step of the way. The movers were quick and professional, wrapping and cataloging every item. The price beat the competition by a long shot and we did not have any surprise hidden fees. Recommending Colonial Van Lines to all of our friends. read more

The staff at Colonial coordinated the move of our entire household quickly and without any damage. Their estimate was accurate as was their time schedule. Their movers placed and assembled the furniture and boxes where we specified. If we were ever need to move again we will use Colonial. read more

I would not recommend Colonial Van Lines. I chose them at the time because they had a decent rate for out of state moves. My move of a 3 bedroom home was from Northern California to Portland Or. The move out crew in California was excellent. I discussed at length with my personal Colonial contact person that I would need storage while I found a new house and we would need 2 drop off points in Portland. I was assured this was not a problem. When I notified Colonial that I was ready for delivery in Portland, they set up a delivery date and then cancelled last minute. Another date was set. This date was also cancelled. Finally the third time they arrived but 4 hours late and had no idea there were 2 stops. The crew of 2 told me right away that they had never in their experience seen so much damage to personal goods as mine and stated this on the invoice. I was shocked that so many boxes at least half and items of furniture were damaged. I filed a claim and after logging, pricing and photographing all damaged items as requested, I was offered $129 and an NDA. I declined. Stay away from this company. read more

I wish I had read all these reviews before hiring Colonial Van lines to move our stuff. Looks like they follow a standard cheating template: -keep adding cost later on after quoting, -Will give you a long window of delivery --after pick up, they will vanish -the reps/ manager will stop calling you or answering their phones -then their truck will break down, so they can't deliver on due date -so stuff won't be delivered leaving you without stuff for days - will promise to pay you $30 for each day's delay -overcharge you for weight by outrightly lying to you about the actual weight -lose part of the package If you want to go with Colonial van lines for your move, be prepared to get ripped off or go with another reputable company. read more

DON'T DO IT!! Trust me you will regret it. Find out who they are "using" to actually move your items. PRA is their go to moving company, and they are NOT professional, reliable or affordable!! read more

0/5 stars. Informatively unhelpful was my whole experience. Your dispatch team needs to be fired. My 2 account managers were caught in the middle, placating me with the latest already out of date information. My furniture was delivered 3 weeks outside my delivery window. I felt like I was getting the run around. STOP CALLING ME WITH MEANINGLESS UPDATES! Asking me if I received my furniture yet. Shouldn't you know? My delivery window kept changing (3 times at least). When my furniture finally arrived, it was way outside the delivery window. It was 8pm. I'm so glad I decided to go to work that day. And the icing on top of the disgusting cake is the third-party moving company Colonial uses never got my updated invoice, so I paid the original quoted amount instead of the one that reflected the roughly $600 I was getting credited because of the delay. Now ensues a few weeks of trying to get the money reimbursed. They tell me it should be done tomorrow. I'll believe it when I see it. read more

Please read before hiring Colonial Van Lines and Cal Van Lines I hired Colonial Van Lines (CVL) for my cross-state move in October 2020 - and what an epic mistake it proved to be! First, I read reviews that were positive and now I'm left questioning the validity of them based on my extremely poor experience. There are even more really bad reviews plus CVL wanted me to sign a non-disclosure agreement (NDA) to accept a low-ball settlement offer they made, which would prohibit me from sharing my experience. I wonder how many other dissatisfied customers were silenced by NDAs. For my move, I believe their sales rep Karlos made false and misleading statements about their services and provided a low-ball cost estimate that proved to be negligently inaccurate. Their first cost estimate was off by 88% and their final contact stated cost that was supported by specific items lists and pictures was off by 56%. CVL denies being a broker, but I found their fleet consists of 3 leased semi-trailer and a few box trucks on FMCSA.gov site. CVL hired an "agent" for my move, which is what a broker would do, called Cal Van Lines (Cal), out of CA, which proved to be an even worse company that in my opinion tried to run a scam on me by increasing the "load weight" of my household items by 3100lbs. Their driver named Victor, who turned out to be extremely unstable, irrational, and unethical, even produced false weigh-station tickets to support their weight scam. Victor also proved incompetent at driving the truck since he knowingly backed into a tree multiple times while attempting to back into my driveway. Turns out Victor, representing Cal, lied about how much space was available in the truck and then proceeded to waist hours arguing about what got packed on my contract items list and what had to be left behind. Victor even argued in an attempted to have me agree to strap some of my items on the outside back of the truck along with other customer stuff! Victor and company all smoked inside the loaded trailer and off-loaded other customer's items attempting to fit everything (and there are no dividers between customer loads!) Victor tried recording me, likely hoping to void the contract, voicing concerns about how my items were getting crammed on the truck and wanting priority for essential items when it became obvious that there wasn't enough space for the items on my contract list. Cal only moved 2/3 of my items and after weeks of silence from CVL, I had to hire another mover to transport the left-behind items. No surprise, many of my items that Cal did move were damaged - over $5k. In my opinion, companies like CVL and Cal should not be allowed to operate in any business. I was appalled to learn that the owner of Colonial, Aldo DiSorbo Jr. is well known to industry regulators and many state authorities. DiSorbo has a long-track record of activities that actually got him banned from the industry for 3-years. However, it was reported that he violated the ban and went to jail. Just Google Aldo DiSorbo and read the Sun-Sentinal articles along with U.S. Congressional reports on the scammers in the moving industry, which specifically names Aldo DiSorbo!! https://www.govinfo.gov/content/pkg/CHRG-112shrg80612/html/CHRG-112shrg80612.htmAldo DiSorbo and his syndicate family, including listing under Tracy DiSorbo, own dozens of companies. These are just a few: Colonial Van Lines, eApeiron Partners, All State Van Line Relocation, All American Van Lines, Nationwide Relocation Services, Nationwide move Management, Colonial Van & Storage, Colonial moving and Storage, Colonial Van Lines Relocation Division, Colonial Van Lines of Texas, Moving Squad of South Florida, TNLots, Nationwide Auto Transporters. Notice how many of these company names try to fool people thinking they are associated with well established name brands. Do yourself a huge favor and learn from my epic mistake of hiring CVL. read more

Worst communicators I have ever dealt with. I have worked harder than the moving company to ensure my move actually happened. It seems that the movers themselves dictate the companies policy. I have no confidence that my packup will actually show up. I paid the movers additional monies on the day of packup and as expected that amount was not added to my final balance. So now I am spending the day trying to reach my account manager, or anyone who happens to answer the phone to ensure my belongings are not held hostage when they or if they deliver in the delivery window. I am not paying more than I know I owe. read more

On of the most traumatic experiences in my life. This company is contemptuous of their customers. I hired them for a cross country move. They suck you in with a " reasonable" quote, and then the games begin. Requests for clarification are cursorily addressed. They string you out thinking everything is good, with signed contract and as you draw close to the actual move date, they start adding fees/ costs. They don 't return phone calls. But the worst was the disturbed truck driver who did the actual move. He stood in the street at the storage unit in California the morning of the unloading of my goods. When I asked him to pull the truck into the parking area, he began shouting at me, threatened to walk away from the job and get into his truck which was loaded with everything from my household. He continued this abusive treatment all day until I called the office telling management to control their employee. Too much to go into here; suffice it to say, STAY AWAY FROM THIS COMPANY! I should have read yelp reviews instead of the lying BBB come on that I thought reliable. The most terrible experience. I cannot believe this treatment myself. The person responsible at Colonial didn't care one whit. read more

I made the mistake of hiring Colonial for a cross-country move. I have moved many times, but never experienced such a nightmare. Colonial sent two inexperienced individuals to pack and pick-up my items. They arrived two hours late and spent an extensive amount of time standing around before any packing or moving started. One was shuffling paperwork for at least 30 minutes, while the other went upstairs to the bedroom where he spent two hours doing almost nothing but disassembling a basic bed frame. The lead mover complained to me that he hadn't know about the job and his boss had forced him to take it after he had already worked for 12+ hours that day, which is likely a violation of California labor laws and contributed to their inefficient and unprofessional behavior. It was obvious from the start that the pick-up crew was making little attempt to treat my items with care. They stuffed delicate items such as porcelain bowls and framed pictures in boxes with no wrapping at all (I have photos of this). They covered other breakable items like my television and other large paintings with nothing more than a single blanket. These items were, in fact, broken when delivered. My television was destroyed and had to be discarded, and I spent more than $600 refurbishing and reframing a smashed painting. This damage was not due to ordinary wear and tear but to the reckless disregard with which my items were treated. The pick-up crew did not finish the move out until nearly 2 a.m., after threatening to leave around 11 pm due to exhaustion. They also shouted at each other in extremely loud voices while moving some of the larger pieces of furniture down the public hallway, paying no attention to the fact that there were many other residents in the building. I was lucky not to have been fined for this by building management, or for the damage they caused to the building hallways. At the time the movers left on the day of pick-up, I authorized payment of a $2000 deposit, to be deducted from the final bill. When I checked my credit card statement the following month, I had been charged $2800 in total. The authorization form clearly shows that it was altered to change the "0" in 2000 to 2800. Nothing more than fraud. Throughout the period when my items were held in storage it was extremely difficult to obtain updates from Colonial, other than the news that the total charge would be nearly 50% higher than the original estimate. While I was originally told that the final bill would be given to me two days after pick-up, this news took more than two weeks to received. Given how unprofessional the pickup crew was, I was concerned that my furniture was missing or stolen. When I finally received the final amount, I was told by Colonial's employees that I had many more items than I had stated in my phone estimate. This was not true. I believe that Colonial deliberately underestimated the likely total to induce me to select it over other, more professional movers. My nightmare experience with Colonial started all over again when I requested delivery of my items to Washington. I contacted Colonial in mid-July and requested delivery on August 6. Colonial took no action to even attempt to get my items delivered on time. I was not given a delivery window until after the move-in date had passed. Colonial then falsely claimed that its agreement provided that it could give me a three-week delivery window beginning on my target date, with no more information on when to expect my items to show up. Based on this, the company claimed they did not have to deliver my furniture until three weeks after I had moved into an empty apartment. The delivery crew was nearly as unprofessional as the pick-up crew. The driver tried to obtain two additional cash payments from me in advance, first for renting a shuttle to drive into the city and then because of stairs in my building. Colonial was able to intervene and stop them from demanding these payments, but Colonial did nothing when the crew demanded payment in full for the outstanding balance before they would move any items. They threatened to drive away if I did not provide up front payment, even though there was no way for me to know that they had all of my furniture or what condition it was in. Even my last moments of interacting with Colonial were a nightmare. The movers had trouble getting my couch through the doorway, and refused to place it through my large windows or assist me in finding a way to disassemble and install it. When it became clear that I had no choice but to abandon the couch on the sidewalk, they demanded an extra cash payment in order to do so. They left with the couch stuck in the hallway, in violation of local fire code. Fortunately, they must have realized that this could have resulted in a significant fine, as they returned a few minutes later and moved it outside in exchange for a "tip." read more

The staff at Colonial Van lines were great, from the coordinators Joe and Alex to our movers, Jose and Jamal. They were on time, careful with our belongings, fast and friendly. Joe answered our questions promptly and courteously as did Alex. We have only one complaint and that was with the delivery of our belongings. We were moving form one state to another,with a six hour drive between. Our initial drop off was given a 6 day window which was fine as we did not need our things immediately. However on the day of our pick up, which was a long day(almost 8 hours as we also had a storage unit to be emptied) we were told our belongings had to be dropped off immediately on the next day! That would have meant a 6 hr drive for us after a long day and starting in 6pm rush hour traffic. On top of that, we still had loose ends to tie up in the city we were leaving. Colonial would not budge on this, telling us their drivers had pick ups in other states and that would necessitate our belongings being taken on and off the truck for several stops. We were not happy, we had made these arrangements several months ahead and did not appreciate this pressure and deadline. The only thing that saved us was our son living in our destination city and thankfully being able to be off from work and meet the truck with our belongings! We don't know what would have been the outcome otherwise! Like I said earlier, we liked everything else with Colonial, the prices were good as was the service! read more

DON'T USE THIS COMPANY!!!!! We supposed to have a truck to pick up either 10/16 or 10/17 which is clearly written down on the quote and contract. However, NO ONE can give us any confirmation since last week(10/13). I tried to call customer service, the account manager and whoever we can found. There is still no update and my flight is in 18 hours. From the beginning, I told every agent that I have an early flight to catch on 10/18 so everything must gone by 10/17. The agent who contact me said it is totally OK. I even offer them to pick up 3-5 days earlier but he told me they will definitely pick up on 10/16-10/17. So I sign the contract and paid on 9/24. There is almost 25 days for the company to schedule the truck. When they finally called me this morning(10/17), she said they can only do it on tomorrow(10/18)! She told me if I can't accept that, I can cancel it! I have whole house of packed things and furniture. My flight is in 18 hours and the company tell me they cannot do the job! From 10/16-10/17, there is no phone calls from this company. The agent who told me " I'll keep you updated and give you a call back " never called and can never be reached. The manager who told us "will call back right away" never called. And the customer service who said "you will definitely get a call in minutes" never called. My job ID 200637-CV I've been talk to Alexander, Alecia, Krisita, Christopher and James. And NO ONE calls back by now !!!!!! read more

I would STRONGLY encourage everyone to think twice before they use Colonial Van Lines. They do a good job selling you up front and talk a good game but in my case did not deliver in any aspect. Without telling me they sub contracted to Boost Express who was two days late after the last day of the four day pickup window, which caused me to miss a sports event so I got stuck with $300 in tickets that I could not sell at the last minute. I was told I would get a 48 hour notice on pickup which did not happen. The date kept changing, then on the pickup day the time kept changing, only to get a call at 8pm on a Saturday night from the driver that they were on their way! On the delivery end they were a full week late after the last day of the delivery window. This caused us an extra 7 night hotel expense at $900 total as well as having to change work schedules at the last minute due to the uncertainly of the delivery date. On delivery they attempted to collect an extra $1,900 due to extra weight! I still have not seen a detailed breakdown of the extra charge. No extra items were added to the inventory list and exact dimensions were given to the sales rep at the time of the quote. Sounds to me that they intentionally quoted low to get the business only to jack the price up 45%! I asked several times for one of the owners (it's a family owned business) or someone in senior management to call me, never received a call. Finally, five days after delivery was made a "supervisor" called. Please everyone save yourself a ton of hassle, stress and extra expense and do not use this company, you will regret your decision. read more

Beware! This is NOT a moving company. We have moved several times and never experienced the poor service of Colonial Van Lines. We were booked 6 weeks ahead to move from Colorado to Illinois. They called us 2 days out and said they had no truck and couldn't guarantee they could move us. BE WARNED! This is NOT a moving company but a middle man organization who commits to your booking and then goes out and finds moving companies who will take their schedules move. They don't own trucks or movers. They let us down and left us with no movers days before closing on our home. They were unapologetic and unmotivated to try and stick to the contract they had with us. Please be very aware that they are NOT an actual moving company with infrastructure but a middle man call center who can let you down two days before a move. read more

12/11/18 The resolution department was excellent. All of my issues were addressed to my satisfaction. I appreciate Donna in the resolution department. I would rate her as 4 stars. read more

The only reason I'm giving these people one star is because they can't get less. First off it's very confusing how they charge by the pound, which is ridiculous, because how are you supposed to figure that out? Their computers figure it out, but if you're over the weight, you will pay extra for it. I organized the move for my mom who had to move by a certain date in which she had a flight booked. They said they would definitely pick her things up within the two day window they gave us before her flight date. They didn't show up the first day, and they didn't bother to even tell me until late that night. Then they promised to show up the following morning. Again, they didn't show up. I had to call and scream at them at least 10 times to ensure they went to pick everything up since my mom had to leave the next morning for her flight. They kept putting me on hold and passing me on to another agent which again was infuriating. Then, at the delivery, the head guy supposedly counted my mom's boxes, and they were all supposedly to be there. After they left, she realized she was missing one of her boxes with an expensive Shark Vacuum. They will only reimburse her 60 CENTS for each pound which is basically nothing. I will NEVER use this company again, and I urge you to STAY AWAY!!! After all of that aggravation, they didn't even offer a discount. THEY ARE THE LOWEST OF THE LOW. read more

Updating review to 5 stars for Donna in resolutions and her efforts in helping us come to a conclusion for our experience with Colonial. I would give Colonial -5 stars if I could. TERRIBLE experience and TERRIBLE customer service. Where do I even begin with them??? My husband and I were relocating to Salt Lake City from California. We had never worked with a moving company but Colonial had decent reviews aside from the few "one offs" so we thought why not. I originally spoke with Tom. He helped me with the inventory of our home and did an over the phone "walk-through" which I didn't think was extremely efficient but hey, they are the pros and do this all the time right? Wrong. Tom was peaches and cream up until he received my deposit, then the customer service aspect went out the window. He had an attitude when I spoke to him over the phone to confirm our pick-up date, told us that we would be sharing a truck with other people (this was not disclosed to us prior to paying a deposit of $3200) and that this is the way it is and we would need to deal with it. We were also promised a "dedicated account manager" who was supposed to help us through the moving process starting with when our items were scheduled to be picked up. Brennan, did nothing throughout our entire move, we had to call him to confirm when the movers would be arriving and when he said he would call us back with more information, he never did. We had to call customer service the day before Thanksgiving to find out what was going on. Tom was not thorough with our "walk-through" and missed several inventory items and when we told him he made a mistake, we were called by someone else to collect more money as a deposit to make sure there was enough room on the truck. We were very concerned so my husband and I called Tom to find out what was going on. He told us not to worry and that we didn't' need to list those items because there would be more than enough room on the truck and it didn't matter. After paying ANOTHER deposit, not hearing from Brennan, and then our movers showing up and fearing they didn't have enough room on the truck for our belongings, our move was delayed by two days. Still no phone call from Brennan. Our items were picked up but we had not received any updates on when our items would be delivered to our new residence in SLC. Brennan once again had no information and couldn't get in touch with the movers. We arrived in SLC and had to wait a week to receive our things. Our stuff was also loaded off the original truck, sat at a warehouse in Las Vegas and then reloaded onto another truck for delivery. We know this because the truck license plate was different than the original (we have pictures) and when things were missing they had to tell us that it was offloaded and sat somewhere for 5 days before being reloaded. Numerous items were damaged or lost and when I asked to speak to a supervisor which was nearly impossible to do and when I finally got in touch with someone I was greeted by a woman who gave me nothing but attitude and kept asking me "so what is your issue mam?" My issue is with Colonial and how extremely scammy and unprofessional they are. The only time that anyone is nice to you is when you have to pay them money. Our truck weight ended up being less than what they originally thought it would be and it turns out we overpaid and Colonial has to give us money back. There response was that our truck was randomly selected for a "reweigh" to confirm that this is accurate because they don't want to give us a cent back and are trying to scam their way around the truth. This company and the people working for them are CON-ARTISTS and LIARS. Do yourself a huge favor and do not use this dishonest company. read more

Let me first say, I'm not sure if this review is for a specific colonial location, if so then this is pertaining to the company as a whole because we worked with someone from a call center and not a specific location. I honestly can't put into words how disappointed I am with colonial van lines. We were planning to move from Nashville, TN to Tampa, FL and reached out to colonial one month in advance to set up this move. Everything was in place all the way up to the day before they were supposed to come load everything. The load date was supposed to be Saturday or Sunday (11/9 or 11/10). On Friday, 11/8, I decided to call since I hadn't heard from anyone to know which day they were coming. Well my account manager didn't know anything. She told me, at 10:53am, that she would reach out to dispatch and get an update and call me back in the hour. Needless to say, I never heard back from her even after calling her two more times that day. So basically I finally speak with someone and find out that the drivers insurance and paperwork had lapsed or something and that they would be to load us on Monday. Well I had to remind them that Monday was a holiday (Veterans Day) and asked would placed be open where this driver had to take care of things. The person was surprised because they didn't realize it was a holiday and told me they would need to check with dispatch, again, to make sure. Their response was that the driver said he would be able to. I asked what happens if he isn't, crickets. So needless to say on Saturday they reach back out to us and made us aware that they would not be able to have anyone come load us up and that we should probably look for another moving company. Now they were aware that we were closing on the sale of our house on the 12th and that we needed to have everything out by the end of the day on the 11th and here they are calling us on Saturday the 9th telling us that we should start looking for another moving company. Had it not been for Allied moving company stepping in last minute and scoring a touchdown for us we would had been completely screwed! Having a 3 year old child, trying to move and being left hanging like we were was the lowest of professionalism one could experience. Yelp should allow you to give zero stars because one star makes this experience seem better than what it truly was and it wasn't as it pertains to how colonial left us out in the cold. But they were quick to take our $3k plus deposit. read more

This is another update from my experience with Colonial Van Lines. After my last review I was contacted by the new management department and offered a resolution to my issue that I experienced with this company. The resolution was reasonable and I am satisfied. read more

RUN! Actually, just light your belongings on fire where they sit... you will be better in the long run. Colonial sub contracts to companies who subcontract to other companies. You never know who will actually be handling your belongings and it's a game of Russian Roulette. If you feel lucky, take the gamble. I was not lucky... I paid over $10k to have my belongings shipped from CA to NC, almost all of my furniture was damaged if not completely smashed and broken. It took months of going back and forth, sending images and waiting for them to call me today and offer me $200 for compensation. Aside from the damaged property, I also had an issue with the service I recieved, 2 men showed up to unload an entire house full of furniture and items. After telling me that morning that they were "about an hour away" they finally showed up at sundown in sweatpants and flip flops. They threw my stuff wherever it landed, didn't even unwrap the furniture, let alone reassemble it. They were rude & even left their personal trash on my porch. I recieved a modest refund for my service issues. Take note that the furniture was still wrapped when it was delivered and they left, you are supposed to check off items as they come in... which I did. But somewhere in the fine print it says that if you check it off as coming in, you're agreeing it was ok - so take the time, even if it's the middle of the night and the strange men in your house are abhorrent, examine every item carefully. read more

Colonial Van Lines was a great resource. They were affordable and I actually ended up paying less than I was quoted. I took one star off as they were a day late on the predicted arrival. However, they were two weeks early in delivery so that was quite impressive. There were zero issues with any of my furniture. Everything was in perfect shape upon arrival. The drivers were also very responsive and kept me in the loop on arrival and delivery. I would highly recommend! read more

Movers communicated with me were very careful with my belongings. Packed out and loaded carefully. On delivery unloaded set up furniture one piece was broken they repaired it on the spot. It was repaired nicely. Thanks read more

I would rate a zero if there was such a rating. Obtained a written Order for Services from Colonial Van Lines on Sep 28, 2020 to move Household Goods from Tucson, AZ to Fairhope, AL. Pickup date was set at 10/10/20202 to 10/12/2020 with delivery date set at 10/13 to 10/23/2020. On 10/10/2020 was informed by numerous supervisors at Colonial Van Lines that pickup and delivery could not accomplished in agreed upon time frames. I had to rent a U-Haul truck and fly my son-in-law in from AL to help me load and drive the truck from Arizona to Alabama. This was a breach of our agreement. I will NEVER use Colonial Van Lines again. read more

I'm 38 years old, and I can honestly say that this ranks as the second worst customer service experience I have ever had. The one star should go to the actual movers - Miguel and his team were fantastic at both pick up and drop off. By this point, you've read all of the negative reviews. You've even seen the proof that the company tries to pay people off to remove bad reviews. When I spoke to someone on the "Executive Board", and I asked them about paying people off, he of course denied it Then I look on here and see proof. Without going into every little detail, the process and communication is really bad. Here are some bullet points to summarize... * Being told I would receive my final cost estimate 24-48 hours after pick up. It was more like 11 days and I had to call at least once a day to get an update. * Asking to speak to a supervisor, leaving her two voicemails a few days apart, and not hearing back. Not hearing back from a SUPERVISOR is crazy to me! * When I did get a hold of the supervisor and had to deal with her, she wasn't mean spirited or anything. She was more of trainwreck type - real disorganized. I kind of feel bad that she was placed in a role that she wasn't qualified for. * I'm guessing it's in the agreement, but they contracted out my job after taking the deposit. The new company made me resubmit payment info by emailing them a picture of my credit card and drivers license (which certainly can't be safe and compliant). This is after Colonial Van Lines said that they verified my card was ok to use to complete the sale. Eventually I got through to someone on the Executive Board who said he was an extension of the Owner. He acknowledged the service issues and after some discussion he offered me 10% of my deposit. That's roughly $300. The total cost was over $13,000 so I felt that was too little, and I am still considering legal action, so I didn't take the money. It's just a really bad company across the board. I would recommend going in a different direction. read more

This has been one of the worst experiences I could have imagined. I am currently living in an empty apartment because Colonial Van Lines and the moving company they contracted for the job are unable to deliver within the window that I signed a contract for. Everything was great upfront, I was sold the idea of the perfect move, but when it comes to the execution it is far from that. My items were picked up late because the moving company could not find a second person to do the job. When I was trying to get more detail on what was going on my account manager was MIA, so I was sitting in the dark waiting for any type of answer or response. Now, my items are supposed to be delivered today, but I am being told that this can not happen, and I am not being given any reason, and there seems to be a lack of remorse or understanding. I fly out tomorrow for work, because I build my schedule around the dates that Colonial Van Lines told me the job would be completed. So now I am without any of my items, not knowing where any of it is, and not knowing when I will receive my stuff. Please, stay away from this company, and spend the extra money for quality moving companies so you don't end up like me. read more

Colonial showed up when scheduled, explained everything I needed to know and made me feel very comfortable about moving my belongings. I had an unforeseen delay on the receiving end of my move and Colonial did everything they could to accommodate a later delivery. That helped me out of a jam! read more

Our experience with colonial was HORRIBLE. After being assured one price, after they weighed the truck it ended up being almost DOUBLE. We asked a million questions before we booked with them to make sure this didn't happen, but apparently it doesn't matter what they promise you. Huge bait and switch company that baits you with great prices, but will switch at the last second. We were crushed. Everyone who was so willing to help us and feed us what we wanted to hear were all of the sudden mute, or acted like previous conversations never happened. They also mark everything with permanent marker, so now several of our items are ruined. I would not recommend this company to anyone. read more

do not rely on this company with your belongings! they are inefficient and irresponsible. you will be the one calling for updates; otherwise, you will not know where they are at. these people are liars. please listen carefully, we moved from tx to fl, and they told us that our belongings were in florida when in reality, all our personal possessions are still in tx. how do we know? i contacted one of the guys who helped with the moving, and he told us the truth. it has been two weeks since we moved and counting. the company scheduled a delivery for this sunday with no calls the day before, and the office is closed on sundays. so if that's the case, know you will not have a way to reach them unless you have the number of the team who moved your stuff in the first place to see if they know something. they use a contractor to manage the moving, and this contractor is the one who pays the labor for pick-ups and deliveries. so if the 'middle man' haven't paid for labor, guess what happens with your belongings? all the personal possesions remain in a station until they pay for labor. these situations are not the customer responsability or fault but it looks like the company hasn't responded or paid for the mistakes and irresponsibility, while many families using these services suffer for their actions. watch how they have the indecency in responding to messages of people's stories like this one to tell us otherwise or say the issues are being solved. inefficient, irresponsible, and liars. read more

Very polite, easy to contact and talk to. Usually called me back as scheduled (although not always) But didn't do the move themselves - subcontracted with a horrible mover. Didn't inform me of the sub - I learned of it too late to do anything about it. Be wary! read more

My problem was handled in a professional manner by Colonial Van Lines. Thank you for the customer service after the moving experience.

I researched a few company for my cross-country move- Colonial was by far the cheapest estimate. I had already moved (without my stuff)- and colonial helped coordinate so my friend could supervise the movers. Most of my stuff was packed and ready, but Colonial packed up all the remaining items with care. There was a little confusion over the delivery date, different employees were telling me different information- like maybe the records weren't quite in sync, but my items actually arrived very quickly, so I was relieved to not have to sleep on an air mattress anymore. The two guys delivering my things arrived a bit later than expected- the time frame was 2-5 pm and they arrived at 6:30 pm, but they worked very hard and quickly and they were done by 7:30 pm and that's including running up all the stairs and assembling my bed and unpacking the furniture that had been wrapped in the moving blankets and plastic. There were just a few minor things damaged in the move, but it's really nothing you wouldn't expect from a cross-country move, (dented metal bookshelf & a broken lamp),so I'm really not upset- all the boxes arrived in good condition and none of the items inside boxes arrived damaged. I did discover a box that wasn't mine while I was unpacking, but the customer service team is working to get someone out to my place to have it picked up and get it to the right place. It wasn't a completely perfect experience; however, the customer service team and the movers themselves worked very hard and quickly, so I'm a pretty happy customer. read more

Ok so I feel it only right to leave an update on my bad review of this company. I did speak to Donna at Colonial Movers and she was absolutely amazing in a speedy resolution to all the trouble I went through and assured me they will do a staff review to make their pricing more clear and give the consumer more knowledge moving forward. And as I said The actual movers were very helpful and amazing! Thanks again Donna superb service! read more

Colonial Van Lines (CVL) was named as part of a Congressional investigation on fraudulent practices in moving including price increases and moving "hostage situations" where they would hold onto good unless an exorbitant payment was made. Its all on the Congressional record so see for yourself: https://www.gpo.gov/fdsys/pkg/CHRG-112shrg80612/html/CHRG-112shrg80612.htm If you don't think that's bad, let me tell you about my nightmare experience with Colonial Van Lines. They contracted my move to another company without making it clear that would happen, they missed the pickup window by two days, they were seven days late on dropping off and they charged me $600 wrongly for boxes they brought from Home Depot. I have incurred at least $550 in hotel and flight change fees, have had to cancel customer meetings and have been inconvenienced far beyond the $30 per day that they gave me as compensation. More details below: - When my things were picked up two days late by Cal Van Lines (and 3 hours after the appointed window), the movers asked if they could pack my unit on Tuesday the 21st and pickup the boxes the following morning Wednesday, November 22 which was now two full days outside of the pickup window. When I told them I had a flight and needed to leave, the movers said that I could leave a key with them, lockup the unit and they would "Facetime" with me to show everything had been picked up. The idea of leaving my house to two complete strangers was completely unacceptable so I again had to change my flight and book a hotel for the evening, now incurring an extra $230 in fees on flight, cabs and hotel. - I received a call from someone in the finance department of CVL on Saturday, December 9 (the day after my promised drop off date) as I had never been given the weight or box inventory information for my final shipment which was something I had asked for in previous conversations with my account manager. While the weight was slightly under I was told I would need to pay another $600 for packing goods including 19 dishpacks when I was originally quoted for 5. Its no coincidence that these are the most expensive boxes that could be used for the move......and its also no coincidence no dishpacks were used at all and all of my fragile kitchen items were put in the largest boxes. There were 3 mattresses listed as the move (no mattresses were moved) and they also didn't include 10 large boxes used, an error that barely worked in my favor. I was given two conflicting box counts from the movers at the time of pickup, one reflective of my proposal and one with the $684 for dishpacks and $63 dollars for mattresses that missed $90 in large boxes that were used. It took me 4 asks to get this documentation which conflicted with the household inventory I signed at pickup. - For dropoff, I changed a work trip to accommodate a delivery on Friday, December 15. The carrier Cal Van Lines (not CVL) called on Thursday, December 14 to tell me they were dropping me up between 12PM and 5PM. It was certainly a surprise when I was leaving my apartment for dinner at 7:10PM on Friday when the mover called and said he was a mile away. I told him I was on my way out and he'd have to come tomorrow and he said he would not be available that following day. So I went home to receive my goods. I was promised a box count by both the CVL finance person and my account manager to account for the discrepancy in boxes that I was being charged over $600 for. When I started counting boxes, the mover said they were all there and that I could call him if there were issues. I was asked to sign an inventory which was altered from the pickup to include dishpacks. This company has been a complete and total nightmare and you would be a fool if you were to trust your move to them. These guys will literally and figuratively take you for a ride. read more

We dealt with both ends of this move from Alabama to Maryland. All the work was professionally done in a professional manner. The workers assigned did an excellent job. We would not hesitate to hire Colonial again in the future if needed. read more

We used Colonial Van Lines for an out-of -state move. They were professional, courteous, and on-time. We also used them for storage. Our items were inventoried when leaving old house and arriving at new house. All items arrived in-damaged! read more

Thank goodness for a friendly resolution specialist who called me, was helpful, and is going to send me a check for an important item that was missing after my small move. Thanks, Colonial! read more

SEE GOOGLE REVIEWS FOR THE FIRST PART OF THIS REVIEW!! Since 03/23 and moving forward, the movers were unreachable, and the truck was not even known as to its location. on 03/26, I received a call stating that I had a new delivery date of 03/27 after 12 pm. On 03/27, I waited...no movers. Again. I called, this time demanding to speak to a supervisor. It was then that you and I have been in communication. During this time, you have explained that movers have never "fallen off the grid" and this was not a usual business and had limited staff to make efforts to directly communicate and find the drivers which STILL could not be located since before 03/23, your company had no communication with these movers and no one listened to my concerns or even remotely assured me that this was handled. Now, after 03/27 and no movers, the contract between myself and Colonial Van Lines is breached for failure to deliver; at this time, you informed me that the drivers are also breaching the contract with Colonial on the "back end" and that I needed to be patient with my dates as there are processes in the back end that are out of your control. On 03/28, I was informed the failure for delivery was due to the movers getting sick. at this time, they were still unreachable, no communication for an additional two days, and you told me to be considerate that the driver was sick and we need to allow them to respond. After three days of no response, the dispatch supervisor was involved, which now tells me that the truck has been located in South Carolina broken down. Now the story is not that the driver is sick. The truck is in a truck yard in SC with valuable in excess of $10,000.00 with three male individuals carrying the merchandise and could not be directly communicated with or found. At this time, that the lack of assistance and importance given to valuables in a truck that contained school, work, and filing cabinet containing children birth certificates, socials, and a world of documents that alone can cause identity theft. You told me that there was nothing else that could be done for retrieving my goods. I informed you that I would, per contract, change my address to a storage unit next to where the truck broke down and will be driving to SC to get my things with a Uhaul. I was told that I could not do that. I was told that the charges these individuals, which STILL, no one can communicate with, would be grand larceny, and I would move to contact SC police dept to find plate numbers and secure my valuables. It was then that I got a call from you that afternoon to be told that a new third-party company has been contracted to get the valuables from the truck in SC and would be designated to just dropping off my move. At this time, I was told I would be compensated by given $30.00 a day for every day past 03/27 for the loss of being delayed and any stress it may have caused. I am a first responder traveling across country for a position that was pushed back due to all the delays in this move and no access to my things. Considering that I would have NEVER anticipated a company so inadequately concerned about the valuables of others, and to what level of disregard are your things at the mercy of a third party company which you guys have no oversight of. on 04/01 the second thrid-party company delivered. When the two males showed up with regular street clothes in a rental Penske truck, they got off the truck and told me that I need to speak with the company and give my payment. I was handed a telephone from a "supervisor," identifying himself as Colonial. Deeper in the conversation, the person on the phone states that he was the supervisor for US Expert Movers LLC and he was collecting his payment. The company that could not find their movers or my things past delivery date and breached contract with your company and myself. I REFUSED to give my credit card information to the same crooks we have yet to hear from. They refused to offload. Finally to get my things I made a payment of 1800.00. When the items came off the truck, I was so heartbroken and distraught and in tears. 90% of the items delivered were DESTROYED. 10% lost or stolen, they never arrived with my things. BOXES LABELED GLASS FRAGILE crushed! Holes punched in boxes the size of a bowling balls. The couch and bed were missing all the screws and were never able to be assembled again. The couch had no legs or screws. 10% of my items were missing, including holiday boxes containing 14 years of mementos from my children and family. Gone. The furniture was so damaged that the movers even said, do you want us to take it back downstairs to place it in the trash? The couch not only sits on a floor but was fully uncovered (white hand-woven fabric) stained, the couch frame dented, and no screws or legs. Mattress wet, mattress topper open, exposed, and moist and foul-smelling. All the boxes labeled glass fragile demolished. It looked as though the damage read more

As you can see, I have upgraded colonial van lines from 1 star to 5 stars...Thanks to Mikel Perez for all his hard work in advocating for us...he promised he would rectify a bad situation and he did...Al Thank you too for your participation in this outcome, it is appreciated...Now thats how you earn 5 stars guys!!!...Thanks again Mike Perez...you promised, then you delievered....Jack and Suzanne... read more

Job #55338415-CO We had a successful move with Colonial & are very grateful things went so well! Thank you to everyone who helped make that happen! read more

This is an update to my January 28 review, Colonial has contacted me and we have agreed to a settlement Job No. 55368653-CO This was my 8th cross country move in my life. The first 7 were company relocation's so I was not as concerned about price. They were all made with what I consider more full service companies. What I have come to understand is Colonial Van Lines is a broker and contracts the job to others, My bad for not grasping this before the move. read more