Horrible experience. 600 dollars cash missing from a dresser we didnt even move. Things broken. Came on the one day I asked them not to. Said 7am and showed up at noon, making us late for our first day of work in a new city. They charge almost 400 dollars for a shuttle that was quoted "about 200". Then refused to take my coworker's things to her apartment down the way acting like I didn't ever mention that was the plan. 2 apartments in the same complex. And they were rude about it. I threw out the broken glass as is the natural reaction when one comes across BROKEN GLASS, and now I cant claim damage without a photo apparently. My 55" smart TV is broken. Things are missing. Never consented to have an audio recording of a phone call and specifically my cc info being recorded and then used for a future transaction. Service is rude. Would never recommend. read more

My dispute with the Colonial Van Lines has been recently addressed by Donna and resolved. She followed up the issue and get it done even after I gave up on it. My stars go to Donna, Thank you. read more

Great company. Willing to go above and beyond for their customers! They are also willing to work with you when there problems with your move. Give the a chance and let them be your movers today. read more

From start to finish for our move, everything was wonderful!!! Everyone was kind, caring and professional. They explained every part of the process. The moving men were fantastic! I highly recommend Colonial Van Lines! read more

This moving company was responsible for holding onto my items over several months while I looked for a place to live. Once I found a spot, I gave over a month notice in advance of where I would be moving. On the day of move-in, no one showed up. I waited in an empty apartment I was paying rent for, with no notification from the company whatsoever. I proceeded to get the run-around from the company for the next three to four weeks, with no confirmation on where any of my stuff was. This ended up costing me thousands in losses, and the company offered something like $200-$300 in compensation provided I don't write any reviews like the one I'm doing right now. I had to have a police officer on site while my items were finally being delivered, because of the way cash was suddenly being required at the last minute. I finally received *some* of my stuff, but a few things were missing, a lamp was shattered, and a mattress was stained. Maybe Colonial operates properly within the Florida jurisdiction and merely is acting as a broker to far shadier movers working under a contract. However, I received a letter from the Florida Attorney General that Colonial Van Lines was under investigation for violation of Florida Statute 501 Part II (Florida's Deceptive and Unfair Trade Practices Act). So it seems that these shady practices continue within the state. read more

Here's my experience: 1. They sent a 26' truck from a sub contractor that was in extremely poor condition. I was worried that it wouldn't make it from CA to Arizona. 2. My worry was correct, truck broke down in LA. 3. My wife was flying to AZ to meet the movers and had to change flights. Because of other travel plans we incurred several hundred dollars in flight changes. 4. Movers dropped off our furniture in AZ, my wife noticed some damage and was told she would have to make a claim with Colonial since they were just a sub contractor. 5. The day after the movers left we kept getting calls and emails from Colonial to write a review. Very pushy about this. 6. Submitted a claim for damage to our refrigerator and couch. 7. Over 2 months went by with no response then I get an email stating they are still working on it. 8. Sent back an email asking why it was still in process. No response. 9. Several days later I just received a call stating the claim is denied because the movers didn't write it on the invoice. In summary: Sent a crappy truck that broke down costing us several hundred dollars in flight changes. Beyond pushy trying to get us to write a review. Denied a valid claim based on the information the movers told my wife. They lied to my wife to get away from the house without documenting damage so they wouldn't have to pay a claim. Worst moving experience I've ever had. read more

UPDATE: Working with Donna helped to fix my issues below. She was exponential with handling the issues and providing a fair and reasonable compensation for the previously poor experiences. However I wish the company would have her same understanding through the entire move process and not just at the end when problems have had time to develop. I appreciated her reliability and swiftness on the issues. Overall the move got completed, with minimal physical damages. ____________________________________________________________ Please avoid at all costs. Without having to read all of my review here is a breakdown for you (0 out of 10 ratings): Cost: 0. Reliability: 0. Communication: 0. Quality: 5. Overall rating: 1 out of 10. I chose Colonial Van Lines for a move from Nashville to Orlando. They where the lowest quote I received (not by much) but man do I regret not taking the slightly higher people that quoted me a price and "not a penny more". To start off they withheld a deposit that is more than 1/2 times the cost of the move. This didn't seem like an issue at first but it's a way for them to trap you to use the company. Getting a quote was easy and I received a call earlier in the week of my pick up to confirm a pick up date and time. My pick up time was from Noon-4pm. I got a call from the actual truck driver after noon telling me it's not going to happen.... During which time I was expecting them to be at my house, I call their office and all I get is a "well that's what it's going to be" kind of attitude and they will show up tomorrow. Tomorrow comes and I get another call from the driver they need to charge me ~$280 to get a shuttle because they brought a whole tractor trailer to pick up barely a 2 bedroom apartment (only roughly 3,600 lbs). I thought a moving company would plan accordingly for a pick up (like others did) but after arguing I had to agree to pay this. (Pro tip: don't threaten not to pay for it, because they will just not move forward with the move, I tried it, they have a nice deposit from you at this time and they do not care. You have no leverage as a consumer here). So they picked up my items (actual movers where cool dudes) and I embarked on my own journey. I got a call from them on Friday telling me they aren't sure when my delivery will be and will call me Monday to confirm a date as for my delivery window was that Wednesday. Surprise if you guessed it they never called me Monday. I got a call on Wednesday saying it won't be till that Friday or Saturday (believe it or not I was actually okay with this since I was working). Anyway I didn't find out until Friday that they would be coming Saturday between 8-10am (I am still okay with this). No one shows up or calls well after 10am, so I had to call them. They inform me that it won't be in the morning but in the afternoon (now it's getting annoying). They call me that afternoon and tell me that it's going to be tomorrow (now really annoyed). On top of that I get a "sob story" of how this move is costing them "soo much" since they have to reimburse me for the days it's late. To be clear it was a grand total of $90 I will be getting back! Yup, for comparison I requested a mattress box for my move which cost me $80, they never actually brought a mattress box just wrapped it like any other furniture. While I am talking of charges they tried to add another $80 for "bulky items", which was none existent. I had to call and get that removed from the final price. These did get removed. Moving on, it is now currently Sunday. I still do not have my stuff. I can't get a hold of anyone or have heard from anyone. Unless you want to be sitting in an empty house one day, wondering if your stuff will arrive or if they just stole/lost it somewhere, and writing a yelp review then just avoid them. Please. I guess I will follow up with what shape my items arrive in when I get them... if I ever get them. read more

Donna did a good job helping us get this resolved. We are looking forward to having the issue finalized and the agreed amount refunded to our account thanks to her help. read more

I accepted a job in Colorado and needed to move quickly. Most major vanlines were booked up, but Colonial had availability during the window I needed. Everything was smooth in the beginning and the initial sales process was seamless. Unfortunately, things began to unravel as the move progressed. Initially the problems started when the movers arrived a full day outside of our pick-up window. We were told that our pickup would occur between June 27th -30th. I made it clear to Colonial before the move that we needed to be out of our apartment on June 30th. We received a call on June 29th that said the pickup would occur between 12-4 on June 30th. At around 3pm on June 30th, we received another call explaining that our movers were delayed and would not arrive until July 1st between 12-4. We ended up having to pay late fees and additional rent at our apartment due to the tardiness of the movers. When the movers picked up our belongings they were demanding that I pay the remainder of the balance before they started packing any of our boxes. I showed them the contract and told them I would not pay them until the goods were delivered. They begrudgingly agreed, but it created an uncomfortable environment from the start. It also wasted about an hour of my time because they would not begin moving until they sorted it out with their dispatcher. Then I received a text from the movers after they had my belongings that said they needed the remainder of the balance in cash upon delivery and that I couldn't use a card. It was worked out and I was able to use a credit card, but it was a frustrating half a day spent trying to figure it out. It was all very unprofessional. We also requested that delivery be made on ANY day outside of the 4th of July. We received a call on the 3rd of July that said the delivery would be made on the 4th of July between 12-4. We were frustrated, but happy that the delivery would be made. Unfortunately, we were waiting for the movers until 8:30pm - and we completely missed celebrating the 4th of July with our family. The movers arrived 4 and a half hours late and were not finished until 11:30pm. I had to leave for work the following day at 6:30am. We were pleased with Colonial in the beginning of the move - but the second half of the move was sloppy. We really wish that there would have been better communication throughout the process and that we would have had a better idea of what to expect before we entered the agreement with Colonial. I am happy that our belongings arrived safely - but I will not use Colonial again, and will definitely not be recommending Colonial to friends or family unless some of the communication issues are cleared up. read more

Moving is always stressful. I had a few issues with Colonial's van driver but once Donna with the resolution department took over I felt satisfied that my issues were handled and the driver trained so no other customer faced the issues I faced. read more

After sending numerous requests to provide us with the date of when our leftover items will be delivered, we are still waiting for a response. It's like everyone went on vacation ... again. We have been even including Attorney General in our emails for future reference if we need to pursue legal actions. This company has been nothing but unfriendly, uninformative and deny any responsibilities on their part. I also love how they make it sound that they are doing so much for you that you should be grateful and just accept whatever they offer which is a few hundred dollars for all the damage, undelivered items and all the broken promises/lies. And how we should take down any and all bad reviews since we are the ones now showing bad faith/face and if we don't, then they feel offended. Also been told by Donna and Sharon that usually people take down their bad reviews as it seems that's what they expect since they are trying to help but if we don't take down a bad review then they might not be as interested in pursuing to help us. Really!?!?!?!? read more

After the struggles of delivery outside the 5 day window they gave me and the loss of 2 boxes, Donna Rose worked on my behalf to come to a resolution. read more

Please think twice about using this company. They have excellent sales people on the front end that make you feel great about doing business with them, and then you never deal or hear from them after you send your deposit in. You are then left working with "customer service" employees who are absolutely terrible and managers who do not care about this company. Everything was okay until after our pick up. The company they outsourced to pack and load our stuff was great, and we had a schedule delivery date for 4-5 days after the pick up. After pick up, this is when things went south. We were first told by the movers that they were going to call or text me that same day to confirm the final weigh in. They essentially weigh the truck before they pick up your belongings and after to confirm your exact weight which determines your exact pricing. No call and no correspondence from the moving coordinator. The next day, the moving coordinator said he was supposed to hear from the movers to let us know what our final price was, (this was Tuesday), and nothing was squared away until Friday (one day before our delivery date). They ask you to have a cashier's check, money order, or cash to pay, so I called again on Friday to see what the final number was so I could be prepared for delivery (the next morning at 10am-12pm). My moving coordinator was out of the office, so another gentleman answered (Daniel). Daniel maybe a nice guy, but he needs to be fired. I simply asked him to confirm my balance so I could be prepared with the money for the next day. I also asked him to give me a receipt so I could confirm the charges. Somehow, he was only able to provide me with the total balance and not the actual receipt. When I asked him to provide me with a receipt of additional charges, he essentially berated me and made this request seem unreasonable. Oh...and delivery was delayed from 10am-12pm on Saturday to 10pm on Saturday (real convenient, thanks)...but wait, there's more. At delivery, the movers were nice people, but did not speak English very well, and therefore communication was lacking. After 2/3 of our stuff was delivered, the movers tell us that not all of our stuff was loaded on this NEW truck (why was our stuff not on the original truck, I don't know), and that they were going to call me the next day to deliver the rest. I was not happy, but there's nothing you can do at that point. The next day, however, was Sunday, and their offices were closed (thanks for the heads up on that). Naturally, I left a voicemail to ask my "moving coordinator" to call me back and give me an update on where the other 1/3 of our belongings were. He did call me back on Monday, but had NO clue where our stuff was, and nothing was documented in his notes. He had to call around asking the movers where it was. Finally, he said our stuff was located and he was going to follow up with me later on in the week to give us our 2nd delivery date. At this point, I was pretty ticked off. After not hearing back for over 24 hours, I proceeded to call again to check in on them as all trust was out the door at this point. I did not hear back until Thursday (5 days after our initial delivery date), and Mark told me that Saturday from 10am-12pm was going to be the final delivery date of the rest of our stuff...sure enough, something else goes wrong. As we were driving home from meeting friends out for dinner in St. Augustine (45 minutes away), I get a call from a random number at 10pm on Friday night. It was a gentleman who could not speak English very well and said he was outside of my apartment waiting to drop my stuff off. I was confused as it was apparently supposed to be a Saturday 10am-12pm drop off, NOT FRIDAY NIGHT AT 10PM! We asked him to wait for us, and after the rest of 30 minute drive, we finally got all of our belongings back. Oh, and the manager whom I complained to (Judy), felt there was nothing that could be done to accommodate this inconvenience. I would have thought after all of the mistakes that we would at least receive a discount based on services that were paid for and NOT delivered upon...but no. I will forever steer people away from this company and really hope that these employees go work somewhere else. I understand why their customer service reps are awful and unfriendly, IT'S BECAUSE EVERYONE CALLS TO COMPLAIN ABOUT TERRIBLE SERVICE! Who could be happy working there? read more

I was supposed to be moved this morning to Atlanta from Memphis and I STILL have not heard from anyone! Ive called and tried to email the email address from the website and it was incorrect and returned to me! I am canceling this move and hope I get my money back. I am thankful I found these reviews before I had them move my things! Please read reviews before you plan something like this!!!!!!!! read more

DO NOT USE COLONIAL VAN LINES! "0" STARS IF ALLOWED. PAY MORE AND DO NOT USE COLONIAL!! JUST READ THE NEGATIVE REVIEWS ACROSS THE INTERNET TO SEE HOW COLONIAL CONSISITENTLY FAILS. My mistake was to not read the reviews before contacting with Colonial. Colonial Provided the Worst Moving Experience as compared to 5 other moves in 10 years my family and I have had as member of this US Navy. This move was from Louisiana (New Orleans suburbs) to the suburb of San Diego, CA. Colonial's salesman oversold and under delivered. Significant lowlights of the move included: - The move started on Tuesday 13 Nov and was completed on 17 Dec 2018. 35 DAYS! Terrible!! - Colonial Salesman stated that if the truck could not take everything, a second truck would be dispatched the "very next day" to complete the pick-up. - Colonials Internet survey of my house photo's online resulted in an estimated weight of 10,300 lbs. Although I agreed with this weight estimate as I had rid of furniture over the last few years, I still asked for an on-site survey just to be sure. The Salesman said it was completely unnecessary and a real person on site was not required. - Colonial Salesman and their QA Rep were repeatedly told that my average weight for my last five moves as 12,600 lbs and always utilized one half of a truck. - On the day of the move, the Sub-Contracted mover "Cal Van Lines" arrived with "3" other houses on household goods on the smallest truck in their fleet. The truck had less than 1/3 of its capacity space available. - Colonial had contracted Cal Van Lines to pick-up an additional house leaving not enough room for my household goods without regard for my space and capacity requirements. - The movers estimated my total weight to be 13,500 for which I had to sign a revised estimate. - When the truck was full I called Colonial about when the second truck would arrive and was devastated to hear that there was not going to be a second truck. My Colonial agent recommended that I get a Uhaul and figure out the rest of the move on my own. - The total weight ended up being 10,300, well under the revised contract weight of 13,500. - After pleading with Colonial Management about the position they put me I had to sign another contract for pick-up on 18 Nov for what was called a "overflow" shipment. o NOTE: If Colonial had not had Cal Van Lines overload the truck with the additional houses, I would not have had to contract a second truck and pay all the additional costs. - After the overflow shipment was picked up on 18 Nov I was told that it should arrive no later than Nov 24th. Follow-up calls throughout the week resulted in no information on exact ETA, weight or cost. Only info I was provided was the truck had to go to Northern California first before dropping off my shipment in San Diego. - On Nov 30th, I was called by one of Colonial's managers to let me know that despite her team telling me the shipment was in Northern California, it was actually still in Louisiana in a storage facility. The shipment was supposed to leave on 1 Dec and be in San Diego on 5 Dec. - Colonial personal and managers DID NOT KNOW WHERE MY SHIPMENT WAS FOR OVER 8 DAYS!! - After dozens of calls and getting tossed around like a hot potato from one rep to another, the shipment arrived with over 25 plastic bins broken, boxes ripped and many items damaged and scratched. The most expensive item damaged was a $1282 Elliptical machine (console panel crushed). - Colonial also tells you one thing at the beginning of the move and changes their story several times regarding delivery procedures. Colonial significantly inflates the estimated weight at the beginning of the move and at the end of the move you have to; o Meet the Moving Van driver at the weigh station for truck weight. o Return to your house to unload. o Go back to the weigh station for another truck weight to find out what your shipment weight was o BUT - YOU STILL HAVE TO PAY FOR ALL OF THE TOTAL WEIGHT. My Estimated Weight: 6,510 lbs @.65lb = $4,225 with a $1,495 deposit/$2,730 due at delivery. Actual Weight: 4,820 lbs @ .65lb = $3,122 - $1,495 deposit = $1,627 owed. Colonial still collected the full balance remaining due for 6,510 lbs minus a $400 reduction for a late delivery ($2250). From here you have to wait for the Truck Driver to FEDEX the original weight ticket into Colonial before a refund is issued ( - The final insult from this failed Colonial move is the claim process only allows .60 per pound meaning the 118 elliptical machine will only receive a $112 reimbursement for a $1282 claim. - It's been over 3 months and no reply yet from Colonial on my damage report. Summary: I would NEVER recommend Colonial Van Lines because; 1. Sales Department cannot back up what they sell on paper or good faith statements. 2. The Internet Survey does not work. Must have an on-site survey to have an accurate weight assessment. NOTE: The internet survey does not read more

9/13/16 This is an update of my review of Colonial Van Lines after management reached out to me to arrange the return of my items that were left at my old house, at their expense. I am changing my review to 3 stars pending receipt of my items and will update the review accordingly. 9/29/16 This is a second update and I changed my review to 5 stars because they delivered my items that had been left behind and made every effort to fix the issues. I hope my experience has helped them develop new customer/driver guidelines. I would leave no stars if I could, as my experience with Colonial Van Lines was so bad and I have decades of cross country and international moving experience. After extensive conversations with Oliver of CVL, including discussions of their terrible reviews, and their promise that they would give me personalized service, I chose Colonial for my 1200 mile move from the midwest to the east coast. What a disaster. I never did get the driver's name or the company name, the driver barely spoke English (he was from Bosnia) and his helpers spoke no English at all. They did arrive on time, with 1 day's notice, after I had called repeatedly asking for a confirmation -- I had to close on a house and vacate my existing home, and needed confirmation of a load date from them. First, CVL underestimated my weight by 45% so the driver refused to load the truck unless I promised to pay another $4000 for the move. They arrived at 1PM on a Saturday and I made them leave at 1:30AM Sunday because I was exhausted and they still weren't finished. They returned Sunday morning to finish loading the truck. And I did call my 'dedicated' move specialist, only to find out that she didn't work on Saturdays. And Colonial's office isn't open on Saturdays either -- they received numerous phone calls from me about the additional charges, the driver's new contract, etc., which they never replied to, even after they returned to work. The driver, who believed my load was 45% smaller, came with a truck that was too small, so he was not happy and kept complaining that I had 'too much stuff', until I told him to stop it or leave. I had to keep reminding them that they had left items in the house, like my office file cabinet, and in the end, they left items in the house as they just left and didn't so a final walk through with me. I didn't discover that they had left 4 rather large items in the house until they were already gone. I tried to call both Colonial and their office but of course it was Sunday and they were closed. I have complained to Colonial at least a dozen times and they refused to send a truck to pick up the items the driver left in my house. My attorney will be handling that, along with a sizeable premium for breach of contract. While they said they moved 'the inventory', I hired them to move my household. And if their estimators are so incompetent that they cannot adequately judge the size of my household which I clearly told them, then they need to hire people to do visual inspections and on-site estimates, and not do them over the phone. When they delivered my items I noticed my sofas were wet because their van had a hole in the roof. Surprisingly, few things were broken given how badly the truck was loaded. I think they may have off-loaded the van during the week's time it took them to deliver because the van was very badly loaded -- some of my things fell out of the truck when they opened the door. My picture cartons, which were clearly marked 'do not lay flat' were laid flat across the top of other boxes. Oh, and did I mention that some of my boxes were nearly flattened? And these were new, heavy duty boxes. They also complained that the boxes were 'too heavy', when every mover has told me to pack them full. Maybe the driver needs to hire more muscular, experienced helpers. I will never again use Colonial Van Lines for a move, nor will I ever recommend them to anyone. Their response to my repeated requests for the return of the items that their jobber driver left in my previous house was that 'it was not on the inventory'. They were on the inventory and I am most displeased with their lack of responsibility for the issues their driver caused by not doing a final walk through with me. Further, if they schedule moves on a weekend, their office should be staffed on a weekend. I don't need to speak to my 'dedicated' move coordinator, who never did call me back, within 24 to 48 hours, I need that person on the phone when the driver is demanding a new contract, when they leave my household items at my house and disappear, or are still at my house at 1AM and will be finished 'in a few hours'. This was a terrible experience and I hope that the next person who considers Colonial will read their reviews and believe them because I should have and maybe I would have been more pleased with a different company. read more

I would like to share my moving exprience. When I needed to move out here to flordia recently. We wanted to look for a company that not only met a budget but would be responsible for moving out of state with no gimmicks. I was very happy with the service not only from the customer service and the dispatch, but also from the actual movers that come to our house. They were courteous and made sure that all was well taken care of. We wanted to make sure that the items would be delivered in a week window and the timing was met. We are very happy we made this choice and if it were ever to happen again, I would use this company again in a heartbeat and recommend this company to any of my friends and family members. read more

If I could give a 0 star rating, I would. I've moved several times over just as many years, and I have never experienced such poor professionalism and service in a moving company. After reserving movers weeks in advance, I was called and told that the the movers "may" arrive Wednesday or Thursday - no time specified. They never showed. I was then told they "may" arrive Sunday or Monday. Btw, I was out of town and had to scramble to get coverage for it. And then they never showed. I didn't know what happened until I got a call from their cancellation department. I am supposed to move from Virginia to San Antonio first thing tomorrow. Thankfully another company came through for me, as well as incredibly good friends. But this is inspite of this terrible excuse for a legitimate company. DO NOT USE! read more

The new management team at colonial has gone out of there way to resolve the problem. They were a pleasure to work with and attentive.

I scheduled a move with Colonial and paid the deposit before researching reviews. I got scared by overall terrible reviews and called to cancel. I had to leave a message on an automated service which made me nervous about whether I would hear back, but I did get a call the following day and even though the guy I spoke with was a bit pushy in trying to convince me to change my mind, they did agree to refund me and processed this immediately. I do definitely appreciate that and hope they can improve their reviews to gain more business. I'm giving 4 stars for the experience I had even though I didn't end up using them. read more

55330698..I picked Colonial because I heard some good reviews, though every moving company has good and bad reviews sometimes you have to take a chance,and I gambled on Colonial at first I was skeptical but as time went by they worked with me and till time to move and waiting for my furniture I was happy with the movers,no problems went smoothly, the supervisor was friendly and on the money,Affordable was affordable. Thanks you Juan Q. read more

55563148-CO-A Great job. Good communication and professional! Quick delivery and overall good price. read more

Companies shouldn't take advantage of vulnerable consumers. Help me get Colonial Van Lines Relocation Division to return my deposit and change their unfair policy. My wife and I reached out to Colonial Van Lines Relocation Division to assist with our move to Indiana. They wanted a $2500 deposit in advance even though we didn't yet have a moving date. Looking back this should have been a warning sign. We paid the $2500 and quickly spotted that our deposit would be non-refundable after 5 days. We were still trying to sell the house and had no idea when our moving date would be. $2500 is a lot for most families. It means even more to me and my wife -- I am retired and she is on disability. We couldn't afford to lose that much money and get nothing in return. That is exactly what happened. My wife called to cancel the contract before the 5 days was up, but a sales rep. convinced my wife it was in our best interests not to cancel. When we learned they had multiple complaints we once again asked for the contract to be cancelled and our deposit back. They said more than 5 days had passed and refused. Colonial Van Lines Relocation Division took our $2500 without lifting a single finger. Colonial Van Lines Relocation Division should return our deposit immediately and change their policy. A cancellation fee makes more sense -- not the entire $2500 deposit. I would understand keeping the deposit if they had reserved a truck and crew, but they did not. Their blanket policy is just a way to force people to either use their service or lose their money. Sometimes consumers don't learn what type of company they are dealing with until after they sign a contract. This is especially true for senior citizens who are not as tech savvy to do online research or understand 15 page contracts. Like many families, we are on a tight budget and this money was greatly needed. My wife has costs associated with her disability and my retirement pay has to last us each month. Companies cannot use fine print and sales reps to cheat people out of their money. With your help we can get Colonial Van Lines to do the right thing. Colonial Van Lines Relocation Division should return our deposit immediately and change their policy. A cancellation fee of a couple hundred dollars makes more sense. Taking $2500 of hard earned money out of our pockets and doing nothing in return for it is not good business. read more

Colonial is currently under new management. The new team resolved an old issue and is concerned with the satsifaction of their customers. My stars are strictly for the resoltion of my issues. Christian and Desiree were the best. My matter was resolved in a timely matter. I have a lot of respect for them for correcting the wrongs of their contractors. So, Yelp removed my review because it wasn't detailed enough. Here are the details. We scheduled a move from Pittsburgh, PA to Sacramento, CA. They sent someone to the house to provide an estimate, after comparing offers, boyfriend selected them. I handled all the paperwork, contract was in order and a time slot (window) was given. The move was paid in full. Days prior to the actual move we were suppose to be contacted with the exact date and time. We were assured that we were to be moved by a specific date. Flights were made based off the latest date. As the date approached they couldn't find anyone to take the load. The subcontractor that was found couldn't do the requested dates. So, we ended up missing flights and had to book others. Since we had to be in California by a specific date , we contacted another company and we were moved the very next day. Go figure, we paid less and that was with paying extra since it was a rush move. When we contacted Colonial we initially received the run around until we got a manager. The manager agreed to refund everything but the non refundable binder. I explained since services weren't rendered by the latest promise date they couldn't keep it and if they wanted to challenge it, they could do so from my attorney. All charges were refunded in 24 hrs. I posted a review of my experience. A year later we were contacted by new management to take a survey about the experience and to provide feed back. A year after that, we were contacted again. They apologized for the experience and shared the new process that were put in place since my ordeal. I worked with both Christain and Desiree and they are striving to turn things around. We haven't needed their services again but I would use them if I had a need. It's something when a company says we dropped the ball, we apologize, and let us show you we deserve your business. They attempted several times to get a hold of me by phone, email, and yelp. The email they were using was outdated but their persistence is what allowed me to give them the time of day finally. read more

In the middle of a cross-country move and I have no clue where my stuff is or when it will be delivered! No call from driver as promissed

We just completed our moving with Colonial Van Lines. HORRIBLE EXPERIENCE. First of, when quoiting with them I asked if our job was going to be subcontracted and I got assurance that was not going to happen. Next thing we know, the day our belongings were picked up in Los Angeles, they were pick up by a different company. The pickup went very smoothly so I didn't made a big deal about our moving being subcontracted. A week went by and I couldn't get a solid date as far as when our belongings were going to arrive in Dallas. Finally I was able to get an answer and they mentioned it would take them 15 days aiming for a date of 1/31/2018. Colonial Van Lines has very poor communication with customers once they secure the job. Then comes the fact that on a Saturday afternoon 11 days after the pickup I get a phone call from the truck driver that they will be in Dallas the next day to deliver our stuff (on a Sunday). Luckily I was already in Dallas even though CVL mentioned that they wouldn't arrive until 4 days later but as you can imagine no condo building in Dallas allows move-ins on Sunday especially with a less than 24 hour notice... We reach an agreement with the leasing office of the building and they allow us to move on Sunday so we decided to proceed with the moving the next day. When our stuff arrived to the apartment, and the subcontracted company started to assemble our furniture. We noticed that 2 key items were completely missing from our belongings. First the table top for our dinning table and second, a wooden support for the mattress of one of our beds. These items were missing completely and the truck driver assured us they brought everything they had. To make things worst, our coffee table came in broken. Right the way, I had to go to Ikea to buy the wooden supports to be able to sleep in my bed and to also buy the coffee table that they broke. To this date, even though we have put in a claim, I still have no dining table and I haven't been reimbursed for the spendings that I had to make due to their inefficiency and poor management of our move. I wouldn't recommend this moving company to my worst enemy. They are absolutely TERRIBLE read more

As an update, Colonial Van Lines marketing manager, Al Disorbo contacted me to rectify this situation. He apologized for what had happened and stated that CVL would return our deposit in its' entirety. The company showed integrity in doing so, and should be commended. read more

I selected Colonial on a short notice cross-country move from Texas to Florida. They were very responsive to my request and coordinated my move very smoothly with constant updates on the status of my household goods. My move coordinator, Samantha, was outstanding and very reachable even on the weekends. All of my goods arrived within the time frame requested. Also, for the first time in 11 cross-country moves (using several of the major moving van lines, NOT ONE item was missing! I'll definitely use Colonial for my next move! The only downside in my move is that in haste, I overpaid for my baby grand piano prep. - D.R.Ladd 55485847-CO read more

CVL was a very professional group to work with. There communication was great and their contracted movers were professional and friendly. There was a snag in moving my car which is why I'm not giving a 5-star rating. The price was very competitive and I would use them again. P.S. My move was from Dallas, TX to Durango, CO. read more

They did a great job! Arrived on time, delivered on time. Worked crazy hard during both load and unload. Could not ask for anything more. Stellar communication throughout the entire process. I didn't have to worry about a single thing! Would absolutely recommend. (55493569-CO) read more

Updated January 2020. Donna from the resolution team fought for me to obtain a partial refund for all the issues we faced during our move. The amount offered to me is significantly less than I what I believe is fair, but I can no longer continue dedicating time to this matter. I am hoping to receive the partial refund soon. I remain an unsatisfied customer. read more

Update - Worked with Donna at Colonial Van Lines who was great at helping resolve the issues.

From a retired Air Force Officer: Run, run very fast, as fast as you can from this moving company! Abysmal service. I've had moving companies move my household goods ten times in my adult life--both military and civilian. All without a hitch. All without any damage. This is the moving company from hell. I rue the day I first called them. In summary: the contract was to move us from Eugene, OR to Venice, FL. Our initial contact was with Joseph Barran. He was smooth, articulate, and inspired confidence. However, he's the front man . . . once the contract is secured, he steps aside and you're left dealing with the incompetents. Pickup was scheduled for Monday, Nov 23rd, with Sunday, the 22nd as the fallback date. A week before the pickup date, Colonial Van Lines (CVL) called and said the driver was running late and would not arrive until Tuesday the 24th. We said this was unacceptable. We had to catch a flight early Tuesday morning (reservations made months earlier, for we were bringing a dog and cat on board.) CVL said no problem, they would fix it pronto. When no one called back that day or the next morning, not trusting anyone else, I emailed Joseph (Tuesday the 17th) asking him about the pickup date. Said he'd check with dispatch. The next day, Wednesday, I queried him again about the status of the driver. The following day, Thursday, he emailed to say the pick up was scheduled for Monday, the 23rd. Great, no problem. Right? Monday morning arrives, we're waiting for the driver. 8:00, no driver, 9:00 no driver, 10:00 no driver. Not happy campers. Called CVL about the status of the driver. Called at least three times--got a different person each time. All said the same thing--dunno, we'll look into it. A couple hours later, a call: the driver won't be arriving until the next day--when we're gone. Then I got hold of the driver . . . said he'd be there between 7 and 8 a.m. and be done by noon. So we quickly scrambled to find someone who could supervise the packing for 4 hours in our absence. Neighbors volunteered to help--half a day? No problem. (Packers arrived at 7:00, but didn't finish until 5:00. Five additional hours. At this point, we were steaming and broached the subject of compensation. Darreka Ward (CV) said we could receive $500 in compensation, but she could only authorize $250 on her own. I said we'd talk about it once we were settled in Florida. In Florida: (to be continued in an update) read more

I would give zero stars if that was an option. Colonial Van Lines subcontracts out with moving companies in the area. The company that was contracted to move my home, tried to extort money from me by holding the contents of my home. They refused to drop off the my items claiming my home weighed more than double the estimated price, based on an unverified weight. Colonial Van Lines took a back seat to assisting me in resolving the matter and made no attempt to advocate for me, THEIR customer. I had to call an attorney and threatened to call the police before the situation was ultimately resolved. read more

I was recently contacted by Colonial Van Lines and advised that the moving company who gave me so much attitude was taken off their list of companies to use. This delighted me as I had such a bad experience with rhino. Colonial even extended an offer to help correct the situation, which is a step in the right direction. I found the staff I have dealt with this time around MUCH more professional than the first time. I am told they are under new management and hope they continue to move forward as moving is always stressful. read more

This review is strictly regarding Donna with customer service at Colonial Van Lines. Donna was very responsive to the trouble we had with our cross country move. She showed great empathy with our situation and was able to come thru for us. I would recommend reaching out to Donna if any issues arrive with your move. read more

After my review, I was contacted by Colonial Vans customer service and all my complaints were addressed and rectified. They were very friendly and made sure that the movers hired before were not to be used again (apparently they have been suspended?); in addition they made sure that I would be compensated for lost belongings. Due to this followup, I have updated my rating to 4 star read more

I would not recommend using this company. What you are told is going to happen does not. We were told that they had looked at our address on google and could have an 18 wheeler and 4 movers pull in load up and be on the way. What we got was two men in a rental truck, that took 3 days to load and 7 days to deliver. The "movers" would say that they'd arrive at your house between 11-1 and then show up at 4. Not professional at all. Stay away. read more

Well the movers played well down the stairs with two fragile boxes. One which had my husbands and mine computer packed. They had bubble wrap, cardboard plus tons of blankets and other things such as towels to keep the screens from hitting. Even more paranoid we put another blanket in there to give extra cushion. But do you think they are going to replace it? No. Its .60 cents per pound of the item only. I told the woman I understood if it happened on the truck, but it was from them rolling it down the stairs. Because it wasn't written on the invoice I said something to them, they get off scott free breaking a 2k computer and my sons console who was bubble wrapped and such in the other fragile box. Oh yes btw. The boxes had fragile written on them. The movers were great guys. They made a mistake and was negligent-I shouldn't be expected to pay them for additional coverage with a deductible of 1k if anything is broken when they were already charging me 11k for the move. I ended up out almost 8k in the end but was underestimated on truck so we had to for out another 1k to take the remaining objects that wouldn't fit in the truck. Which me and my daughter had to drive 12.5 hours no sleep to get to my husband and son who went ahead to get our new house key. Colonial not only lured me with honeyed words, they had a bad habit of people leaving the company so we never got our 5 day window we were told we would get. We got less than a 12 hour window. The first man was great, second an aggressive asshat who we demanded to speak to someone else because he refused to answer any questions. 3rd guy sorta answered questions. Gave us wrong list of items. Then charged us 3k more when corrected or no pick up. On pickup, nothing went the way we were told. Then well let's say after that things went south. Our delivery was at 7pm until 1 am. I had to have people come back out because things were not properly together. They are supposed to put EVERYTHING they take apart back together. Nope. My husband was handed the screws to my boys basketball stand and was told it's easy to put together. Now we did feed the guys they busted but. They were also ran hard. Where I had to stop one and tell him it will be ok. Just breathe. I don't like being lied to. Nor do I like being played. That is what happened to me here. Payment of movers, vehicles, gas and food-10k later we are broke. I am expected to replace a 2k computer based on its weight per .60 cents. You tell me how that is right, when they broke it through negligence? read more

Read the reviews on this company. I wish I had listened and not hired them. They begin by telling you that the account rep will be with you from start to finish-first lie. They said the quote was binding and if it weighed less you would get that deducted. Another lie-they try and charge you more by the pound and never are able to "find" the weigh in papers. They won't open the door of the truck until you pay the balance. No you can't see your stuff and they won't take a bank check (even though the contract says they do). They want a money order or Credit Card. They broke almost everything. Things that were bubble wrapped and well wrapped. China-plates-TV- -EVERYTHING. They lost pieces of our electric bikes so we can't use them. The people they hired to unload must of come real cheap because they put together my son's bed but didn't screw the boards in so the first night he fell through. They put everything no matter what the label said in the garage-piled with boxes. As a concession, they said they would send a crew here to fix everything and bring the boxes out of the garage. After rescheduling a few times, one man showed up. He said he was allowed 4 hours including traveling time. He lived 1 1/2 hours away.... So for the hour he was here he worked really hard. He was the only good thing about this experience. I wonder about the 5 star reviews on this site. But then I saw someone say the BBB gave great reviews. They didn't... The experience from start to finish was horrible and the stress they caused was terrible. DON'T USE THEM. I'm going to try and post a picture of a blue china set and knives that was with my things. They aren't mine. I've asked them a few times what to do with it but they don't answer. So much for my stuff co mingling with other customers. read more