My mother spoke with "Donna" and she was trying to bribe her into giving the company 5 stars to pay her back what she was owed. This company is very unprofessional. Would call the wrong person listed and when she would call back the company would call back two days later. They never showed up for the job they were providing and made my grandmother have to extend her lease due to their incompetency. "Donna" went on and on about how great she was and how her customers give the company 5 stars just for her customer experience, however that is wrong and gives people in need of assistance the wrong idea. Absolutely ridiculous they would try to get us to give them 5 stars just to get the money owed to the apartment just because they never showed up for the job. Definitely wish I could give zero stars. "Donna" should probably follow up on the movers who need to complete their job instead of harass customers to give a false rating. "Donna" couldn't even confirm my mother's name even though she had put herself as the first person to contact. Just assumed the last name was the same as my grandmothers. Absolutely unprofessional and would NEVER recommend. That is not "good customer service" that is scamming. Don't let them sucker you into giving them 5 stars they don't deserve just to get your money back. Just don't hire them. How can I give 5 stars to a job that was never done? read more

Colonial Van Lines handled my recent 2000 mile move from one end of the country to the other; and there was a lot of damage and loss to my belongings. Frankly, I was angry, and frustrated, and wasn't expecting much in the way of satisfaction...figuring I would have to take a deep breath, chalk it up to a learning experience...and move on. Then Donna from the Resolutions Dept. contacted me; she was concerned and sympathetic; and most importantly, she stayed in touch during the process. She was the bright spot in an otherwise difficult transition; professional, caring, and knowledgeable. She was careful to have enough documented information to be able to negotiate a satisfactory settlement on my behalf. Now I am able to "move on" in my new home...thanks, Donna. read more

Update Donna from the resolution team called me and took care of my problems ASAP. After talking to Donna I feel a lot better. I originally got a quote and told them let me find out exactly when imp moving and if this is the company I want to go with. During the time it took me to make a decision they called every other day. When my wife told colonial we would go with them they asked for deposit. She told them I would be home that Saturday and would pay deposits then. When Saturday comes they called her at least five times before I got home to make the payment. About 10 days prior to move I went to update my shipment. I added some items and removed some items. I was told that my deposit fee increased now because of this. I told them I already payed deposits and why couldn't this just be adjusted when I got the final weight since the deposit was based on estimated weight anyhow. At first the answer was no but then they said ok. I believe they wanted more for the deposit because they don't get any of the final pay. The company that takes the load does. When it got closer to my delivery date I called Colonial to let them know I had not been contacted yet with a time frame this was probably a Tuesday. My delivery pick up time was supposed to be Thursday or Friday. This is where everything started to fall apart. I was finally told on Wednesday by Colonial my pick up time was Friday 12-4pm and the driver would call me Thursday to reconfirm. Thursday I also got an email from Colonial letting me know my movers would be JTExpress...what but you're not a broker why isn't colonial moving me? I was told jtexpress was part of their network. Thursday no call so I call colonial Friday letting them knows I hadn't heard from driver. Of course they had to call JT express to find out where he was. Driver finally called at noon and said he was 95 miles away. 3 hours later I call colonial saying driver is not here yet. They call JTexpress once again and call me back saying driver is 30 minutes away. After many calls back and forth driver finally shows up at 6pm. We ask the driver if he has the mirror/tv boxes we ordered and he begins to tell us that colonial didn't say anything about that. We should him our paperwork with them on there and point out on his paperwork that the mirror/tv boxes our on there. These are supposed to be padded boxes designed for TVs and mirrors per Colonial. Something I payed $27 a piece for. While filling out paperwork driver and helper go on and on about how Colonial is a broker and it would have been cheaper to just call them directly. Halfway through moving our stuff onto the truck they both talk about how they're tired and want to come back and finish in the morning. We tell them this is not possible due to us leaving Fort Worth and heading to Kansas City first thing in the morning. A two day load was never an option and was never suggested could happen by colonial since we packed everything else ourselves (besides TV and Mirrors) My delivery was supposed to happen on Sunday at 10 am per the driver when he was done loading the truck. Come Sunday 10am no driver. He was still at hotel. He was waiting on his company JT express to process the paperwork and send him final price to unload. About noon the driver finally showed up. Once again they let us know they were not getting payed enough for this job. When I went to make payment I was told they don't take American Express which I told Colonial I would be paying with. I had to use family to make the final payment because I was not told there would be any issues with payment method. My delivery was on Sunday I called Colonial on Monday to ask for reimbursement about the TV mirror boxes. Today is Friday and I can't get an answer yet. The account managers keep telling me there "superiors" are working on it and will let them know something soon. I get told it's a process. I understand it's a process but what is the process. You charged me for items that were not used or even brought to pick up. Some of the questions I have been getting from account manager why didn't you call and say something at pickup? Because the driver didn't show up until 6pm central time and you were closed. Why didn't you call Saturday? Because I was driving across country. Why didn't you call at delivery? Because you're closed on Sunday. I didn't wait a week to call I called the first business day of the week. read more

I was quoted on 3000lbs based on a description of my furnishing. I counted and weighted my self and ended with 2,500lbs. A week before the shipment I was convinced to increase the count to make sure there wouldn't be problems with space in the truck. The new weight ended up being 3800 and this was the weight THEY ACTUALLY REPORTED as being reported. I HAD to pay to get my furnishings. The cost increased by 50%. What a bad taste this moving company left. read more

What a horrible company! I will say that at the end of my move, I did receive everything intact and on the day of delivery, but that is the only positive thing I can say. My crosscountry move was at Christmas time, and was deliberately planned with care. The initial salesman, Dan, was kind and responsive to my questions, and assured me that I would be working with him throughout my move. This was not true. After I sent in my deposit, I never spoke to him again. About a week before the move, I was contacted to see if there were any changes to my estimated load, there were a few, which added cost to my supposedly firm cost. Then, I had a pick up window between Monday and Wednesday morning before Christmas, so on the Friday and all day Saturday prior to the window, I tried to confirm when exactly, the driver would arrive. The customer service agent I spoke to was unable to confirm anything for me, was completely clueless, and couldn't even give me her correct extention number. At 5 pm on Saturday when their office closed, the best answer I had was we'll follow up on Monday. Later that evening, I received a call from the driver, he'll be at my house tomorrow, Sunday, to pick up. I wasn't ready for him, and needed more time to pack. I had to arrange for a babysitter to watch my son all day on Sunday so I could be ready for the driver. I was pretty upset that everything was being moved earlier than planned, but as the driver kept assuring me that he would deliver on the day I had arranged, I was okay with it. Then came the real aggravation. The same idiot CS agent called to confirm pick up, and she didn't even know that the pick up happened! She called back later to give me the balance to be paid at time of delivery, and I asked for a receipt, which I never received. I prearranged to use my credit card for payment, and I had to remind them every time that I was doing this and cash would not be paid at any point. On the day before the scheduled delivery, I received a call from the company. The anticipated delivery would be January 4 rather than December 30. They considered this part of an acceptable window of time, even though I had been promised repeatedly that delivery would happen on the date I requested. We went in circles, but Colonial would not budge. Now I am trying to figure out how to not live in a hotel for a week while waiting for my home goods and furniture to arrive. About 9 am on the morning of the 30th, I received a call from the driver. He'll be there to deliver at 5 pm that afternoon. What?! I have truly never experienced such an unprofessional company in my life. While yes, everything except a cheap step stool arrived, and all but one coffee mug intact, that does not excuse ignorance, stupidity, and rudeness. And they were dumb enough to have a customer satisfaction survey call me after everything was done. Let me tell you, I gave that poor girl an earful. Even nearly 6 months after the move, it still annoys me. Please, if you value your money and sanity, do not use Colonial for anything! read more

(Job # 611680-CV-R1) I WISH I COULD LEAVE A NEGATIVE STAR REVIEW. RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY! Most stressful move of my life and we haven't even had a truck loaded yet. We had this move set up for a month. They had given us a 2 day window for someone to show up and move us. Either the 28th or 29th. After no communication with anyone from the company I called them on the 27th to inquire on when they would be here. They told me that they were still coordinating our move and they would get back with us as soon as they knew something. The 28th comes and I call them again because no one reached out to us. They said they were still working on it and would let us know something as soon as they had it taken care of. I ended up calling then 3 times that day and no one could tell me anything. Today rolls around, ( 29th) and I call them again. They asked me if I had any flexability in my time frame. I dont have much. I told them if they could have someone here by Sunday (31st) then we would be ok. They said ok and would call me back. I get a call from Donna the resolution specialist told her of my concerns and she said she would get back to me. 5 minutes later my phone rings and it's our account manager and they CANCELLED! Said they would not be able to accommodate our move and it would be in both of our best interest to find another company! ARE YOU KIDDING ME? Everything in my house has been packed up. Washer and dryer disconnected. Fridge disconnected no food or pots and pans to cook in. Travel arrangements made. Time taken off from work waiting for someone to show up. $4000.00 paid in a deposit. We did everything on our end of the contract that we were supposed to do, and they completely left us hanging out to dry. Our lease agreement ends on the 1st of April and we have no way of being out of this house on time. Anyone who has moved knows the time it takes to set a move up. Obviously there is no way I'm going to be able to find someone else in that timeframe. I am appalled by the lack of professionalism of this company ! read more

Working with this company, who is not rated with the Better Business Bureau, to move my things from Cleveland, Ohio to San Jose, California has been a disaster. Darreka, has been our moving coordinator and has proven herself to be incompetent. This company sub contracted our moving to Best Price Moving and Storage, a company located in Chicago with MANY negative reviews on YELP. Their page is filled with pictures from many customers of broken items, missing furniture, and stories of theft from their movers. The red flags started at the beginning when Darreka failed to notify us that the movers expected partial payment on pick up of our things in Cleveland, Ohio, an extra payment over the initial deposit. Our belongings were picked up on March 4, 2017. Originally we were promised a delivery date on March 22, 2017 with a phone call from the driver a day or two before. Days leading to the 22nd, I guess Darreka was unable to communicate with the movers, and on numerous ocassions called to provide an update that their was no updates. Even went as far as asking if I had spoken to them. March 22nd came and went with no idea of where our belongings were or when they were expecting to arrive. We finally heard from the driver on Monday March 27th with a delivery date of March 28th and an estimated time of 1-5pm. Mind you, our moving coordinator, Dareka promised a date between March 29th-31st a few hours before receiving this phone call. Also, the driver mentioned he does not accept credit card and to have cash or certified check for the remaining $1200-- this after I filled out a credit card authorization form for that amount. So I took off from work to be able to accept the delivery. By 5:30pm on the 28th, we called the driver and was told he was stuck in traffic and to expect him by 6:30pm-7:00 pm. At 7:15pm I called to find out that the truck had broken down. At that moment Enrique, the driver, promised he could deliver our things by the 29th between 8am-11am. So I took off work AGAIN to meet the driver. Currently it is 3pm on March 29th and have yet to hear back. I called Darreka to express frustration at the lack of communication, and time missed from work. She showed little regard for the inconvenience and missed time off work this situation has caused. When asked to speak with a manager, she promptly responded to be the supervisor, and would not let us speak to anyone else. This moving company's max compensation for delays is $30/day, a price they are willing to part with. I work in California and make more than this an hour. I had to call off two days which resulted in $600 worth of loss wages. My total compensation will not make up for this. This company will not go above and beyond to meet deadlines and satisfy customers. Avoid this company and pay the little more for their competitors! read more

Since the completion of the job Colonial has been in contact wtih me to rectify the situation. Their upper management was very apologetic for the situation adn have assured me it is not the norm. In the end my things were delivered with little issue so this has been resolved. read more

WARNING-Do not use these movers. They sold us on great service to move two elderly women and DID NOT deliver. To make things worse, they would not make it right. I have spoken to customer service and not even received a simple sorry. They sent 2 men and a 28 foot box truck to move two houses. We were told we would have 4-5 men and of course a truck that could fit all of the belongings. The truck had a bald tire and a light out. They knew this and still loaded up the truck to drive over 500 miles through the night. On top of all of this, and this is only some of what happened, they billed us for the overage of the weight. We signed a binding estimate not to go over the amount given to us. I would never recommend this company to anyone. I thought they would make it right. They are not even willing to reimburse us for the extra men we hired because they only sent two. read more

Having had a a horrible experience with Colonial Van Lines moving from Providence, RI to Seattle, WA in June 2016, they subsequently called me on May 30, 2017 with a list of specific actions they are taking to prevent a recurrence and ensure continual improvement of their services. read more

After a recent loss in our family, we hired Colonial Van Lines to move furniture from my grandparent's house, stopping at my parent's, and then coming to me. It was agreed from the beginning - when Christopher Wright (our contact) was very attentive - that upon the final delivery I would pay the balance. The option was to pay by bank check or cash. The movers arrived at my grandparent's house 4 hours after they said they would be there. Not being there, I can't speak to how things went, but I understand it was a slow process. The movers were to leave that house, go to weigh station, and report back to dispatch with CVL with their actual weight. By the time they reached my parent's house - nearly 11 hours later - there was no update to the weight and I was intending to pay the estimated balance. I was told at 11PM that they would be coming to my home at 8AM. The balance was high enough that there was no way to withdraw that amount from an ATM, and I had no intention of actually paying them in cash. The following morning, they called me at 8AM to see if I had the cash because they were coming. I explained that I did not and I would not have a CHECK until 9AM when the bank opened. They said "We need cash." I explained that we were given the option of bank check or cash and we would be paying by check. By 9:30, check in hand, they arrived. Upon arrival they said "you have the cash?" No. I did not. I explained again that I had a bank check. He told me he couldn't accept the check because it had the wrong company name. The check was paid to the order of Colonial Van Lines - the company we contracted. The movers were subcontracted and "really needed the cash because they had stuff to buy." Too bad. They proceeded to sit in their truck for an hour because I was not relenting. Around 10:30 they told me they had to go fax something (later I learned this was their weight they were to report the prior day). Based on where they said they were going, they should have been gone for a maximum of 45 minutes. They were gone for over FOUR HOURS. They called me again (after 4 hours) and said "You got the cash?" Once again I told him no. He proceeded to tell me that his boss would tell me it could be cash. Then he said that because this was taking so long, he was going to put my furniture in storage and he didn't know when he'd be back. I told him that was not an option and he would deliver it today. Meanwhile, my mother (at my grandparent's home 6 hours away) was trying to connect with ANYONE at CVL to get an answer. The response was "we'll call you back in 10 minutes." This went on for hours!!!! Around 2:30pm there was some resolution. I was to cash the bank check and get a money order made payable to Onyxx Movers (the subcontractor). This directive came from Harrison from CVL - the only responsive person at the company. I wasted more time handling this exchange. At which time, the movers called again and said "You can just pay us cash." Admittedly, this was my breaking point and I screamed at him. No - I will not be paying cash; I will have a money order. They refused to even open the truck until they money order was in hand. It then took them over 90 minutes to unload 5 pieces of furniture. A process that should have been quick & painless, took over 9 hours to complete. This company is so unprofessional. Stay away. I would recommend staying away from Onyxx Movers as well. A TERRIBLE experience. read more

DO NOT TRUST THIS COMPANY IN ANY WAY... If there were a way to give a Negative SCORE - this would be a -5 star rating and more... Total FAILURE ! They did not do the job promised... Hire a 3-party Company to handle our move - did not vet the Driver - The Driver that did the work deliver 1/2 of the goods, embezzled the payment made to him - and then ditched the truck with the remaining household goods... 5 months of fighting with them for some compensation and Colonial Van Lines Relocation Division declined to help... PLEASE !!! PLEASE !!! DO NOT TRUST THIS COMPANY - SAVE YOURSELF THE GRIEF ! read more

Horror stories about moving were made at Colonial Van Lines Job ID: 632577-CV I found out the hard way why Colonial is NOT BBB accredited. If you value your hard-earned household belongings and would like to feel they're in good care, or don't want to experience the thought of "will I ever see my things again", DO NOT CHOOSE COLONIAL VAN LINES to come anywhere near your belongings! I could write an entire novel of the debacle that we are currently enduring with the incompetence of this so-called "business". The packers and movers who arrived at our house refused to provide me with an inventory list, a copy of the Bill of Lading, or any other form I signed for them to begin the process. When I called customer service to ask if this was normal, I was told plainly, "if you want your move to begin, you need to sign them". On the second load day movers arrived hours late; with a different, EMPTY truck. When I asked about where the first truck was I was told it broke down and was "in a parking lot at Home Depot". Upon load completion, I would not let the movers out of the driveway until I got some promise of when I would have a copy of the paperwork (which I'm legally entitled to) and where my stuff will be stored. I got the owner of the subcontractor on the phone and was told it would take 3-4 days to process and would be sent to me from Colonial. He also told me that I'm not allowed to know where it will be stored. I called Colonial multiple times to request these documents be sent to me. I finally had them emailed to me after 29 days! Apparently the sub-contractor wouldn't send it in to Colonial. So this meant Colonial had no documentation on weight, inventory list, BOL, or any specifics (not even the state) of where our belongings were being stored or what was removed from our house when it was loaded. Easily stated: Colonial sends subcontractors to my house, they leave with everything (after a horrendous 2 day ordeal) then they don't turn in docs to Colonial. Basic theft, I think! Now get this: when I pressed for the documents to Colonial days later, I was told the 2 men who loaded the truck and took away our belongings had been fired! Who put our stuff in storage? And who had that key? Perhaps these fired employees? Did the employer get the storage key BEFORE terminating them? I don't know. We learned much of this only after our first offload date came and passed with no explanation as to why, which is the reason I began demanding answers. Before we learned of the depths of Colonial's ineptitude, On June 6 or 7 we received a call from Colonial customer service that they would honor our request to have the offload at our new home on 6/13. On 6/12 I called to confirm that we were still on schedule and what was the ETA for movers to arrive for offload. 3 hours later I received a call and was told, "due to unforeseen circumstances they cannot offload tomorrow; we will call you on 6/15 with an update". This is when I sensed Colonial has a problem and they don't want to tell me about it. We pushed hard for answers and it became apparent Colonial had no idea where any of our belongings were, not even the state. So how have they attempted to remedy the situation? With empty promises, flat out lies, extreme incompetence, lack of urgency and lack of accountability. They would not disclose the general location of storage, will not answer direct questions in email and are all but impossible to get on the phone... Oh unless they are after you to sign the original contract. The sales team gives you everything you expect through the bidding process but as soon as something goes wrong, they all point fingers to whoever they can. Zero accountability! It is now 6/21 and we still DO NOT have our belongings. In fact I was told today by 3 people in customer service at Colonial that I would receive a call from the mover tonight with an ETA for tomorrow... I never received a call. It is now 1 am. I have lost all faith in anything they tell me and I beg you to spend you hard earned money for your household move ANYWHERE but Colonial! Best case scenario this company is incompetent, at worst, a racket. Please save yourself the headache and look elsewhere. read more

I was looking for interstate mover and Colonial Van line offered a contract which fit the bill. It was all smooth until I was tranfered to billing department to make the deposit on 9/19/18 the total bill amount was not the amount I was told, I immediately brought it to attention and billing dept rep placed me on hold and said my moving representative Anthony Darden would revise the corrected amount. I was about to board the plane so I emailed Anthony asking to email back the correct invoice. However response I received was beyond ridiculous, he said amount he quoted me on was based on one of dates which we discussed week ago. When I spoke to the rep on 9/19 to tell him the date which I decided to move and finialize the cost of moving my car and household goods, only date discussed was 9/26th. I then asked him to cancel the job order because i felt if this company is dishonest about thing like this, I better be off with other. Next day Paul Hughes from company assurance department reached out assuring me that the he will fix the situation and given them another chance. Because of earlier incident with previous rep, I was meticulous about the preocess of move. I disclosed numbers of moving items and my apartment being on 4th floor with no elevator. I asked numerous time if the total we decided will be change, he assured me by saying unless i added large items like household appliance, it will be what it's quoted. I was then supposed to be contacted by dispatcher in regards to appointment time for moving date/time and after sending out numerous emails to its company, my assigned dispatcher contacted me said the moving guys will be here next day@7am, which was 10hrs away. The moving day finally come and when the third party hired moving staff came in, he gave me the invoice with almost $1000 increased from the price, I was told. It was so appalling and since it was 7 am, I couldnt contact company to speak with my dispatcher. I quickly sent email to Paul asking him to response. Meanwhile one of moving staff was throwing up thru my hallway window and they were kicking and rolling down my moving boxes from 4 th floor to ground level. It was a nightmare. The staff said how colonial van line is never good with communication and they were never told about walk up stairs and boxes indicated are all based in medium sized boxes so there will be extra charge. What the moving staff was saying was completely not true, I went over the details with Paul many times. Later that day Mena from the company called asking about the move, I explained to her what has happened, she said she will investigate and get in touch with me nxt day which will be Thursday. There was no follow up and I have left numerous messages and emails and I have not heard from the company. It's 9/29 and I have no idea where my household goods are nor when they will get to my destination. I have not been sleeping because I feel like i have been deceived not once twice from this company. This company is not even a small back of truck company, this is substantial sized operation. I need to get this problem addressed and resolved asap. LISTEN TO OTHER REVIEWS!!!!! I WILL UPDATE YOU GUYS WHEN I DO HEAR FROM THEM, UNTIL THEN I WILL CONTINUE TO WARN ANY PROSPECTIVE CUSTOMERS. read more

Colonial Van lines (CVL) took a 30% initial fee for our move. When we paid this fee, it was our understanding that this was a deposit for a move to be completed by CVL. This fee actually ended up being a finders fee for them to book us a third party. None of their trucks, drivers or crew were involved in this move. There were many calls with Colonial Customer service, but all of these calls were to give me fourth hand information from the 3rd party who was supposedly in contact with their truck driver and most of this information was later found to be incorrect as dates, times, and locations did not match up with later calls from CVL, calls to new driver and/or in-person information from the crew. If I had wanted to hire an unknown, unrated mover I could have done that without their fee and been ahead by being able to directly call that company for updates rather than going through CVL's operator calling 3rd party's operator who calls the driver. They were asked specifically "I will see a Colonial truck with a Colonial crew?" and the answer was "Yes, our truck, our crew". When they showed up to load a day late, it was a 3rd party who I couldn't even find the name of on Google or Yelp. CVL had a credit card on file, but the driver that showed up insisted on a personal check. They then took an extra 7 days beyond their first "confirmed delivery" call to actually deliver my goods, at which point I was required to pay cash or a cashiers check. Every day that this 3rd party was late, Colonial called me with an update claiming just one more day due to maintenance, then mechanical problems, then crew problems, then just 'late'. They refused to refund any portion of their fee, claiming that they had to be even later than they were and even them would only refund $30/day, not a refund based on my costs for their lateness. The third party truck also had no divider and the crew had no tools to do assembly of furniture. read more

I had a great experience with Colonial Van Lines for my cross country move. I requested a quote online and quickly received a call from Susan who went above and beyond in making sure my needs would be met for the upcoming move. Then I was assigned an account manager, Dona, who also went above and beyond in making sure the moving company that was hired locally did an exceptional job (which they definitely did!) The drop off went really well also. One small item was broken upon arrival but based on horror stories I was hearing about other peoples moves from various other companies, I was expecting much worse. I will be filing a claim on the item, but I feel overall my stuff was well cared for. Colonial Van Lines exceeded my expectations and I definitely recommend them. read more

Instead of having my husband move our four bedroom home like he wanted to I opted to have Colonial handle the whole process and it was a good idea. Everything ran smoothly a with the exception of one box of cups that broke during the move but it is no big deal. I will recommend them to my parents when they move down this summer. We are very happy with the service provided. read more

Details below but here are the highlights * No 24-48 hour notice with a 4 hour window * Inaccurate pricing and hidden fees * Truck not big enough to fit all of my belongings had to leave things behind * terrible communication * sold my contract to the same competitors they advised me not to trust that was offering a lower rate * drop off late with NO ETA. * broken furniture at drop off *piled all items in one room and did not reassemble any furniture *Offered financial compensation to take my review down or update to 4 stars. Latest update: Colonial has a person whose sole responsibility is to call unhappy customers and offer monetary compensation to update their review stars. They wanted to pay me $1,000 to update my review to a 4 or 5 star. I refuse to do this. People should have an honest view of how a company does business. And they should not be bribing people to scam other people. I DID NOT take the money and WILL NOT change my review. $1,000 does not even cover the items I had to leave behind, the damaged items, and the time lost much less the stress that they put my family through. So many empty promises at the sale. David my sales rep seemed so knowledgeable that I went with Colonial even though they were 1000 more expensive. He promised me I would get a call 48hours before pick up with a 4hour window. There is a 2day pick up window. It is noon on day 2 and they still don't have a pickup time. They do not call to update at all. When you call they simply tell you they cannot get a hold of the driver. I was told they have their own trucks. Turns our they sent my business to a third party. Unreal. At this point I have left a 1700 deposit, missed my daughter's graduation, missed two full days of work, and still am not sure if they are coming to get my stuff. Worst experience ever! I am now terrified that my belongings are not going to arrive as promised either. So many reviews of people whose items took much much longer than expected to arrive and arrived damaged and/or incomplete. I will update my review as we go through the rest of this process. Assuming they really are going to pick up my things. Update: Movers arrived at 430pm. The truck they came in did not have enough room for all of my items. I had to choose what would and would not be going. Sales rep never told me I had to wrap my coffee table and dining tables so there was extra charge for that. They also charged me extra because a semi could not pull through (could have if they had come on time and the gate was open). I spoke to Hames at colonial and asked they cancel my contract and refund my 1700 deposit as these extra fees were not agreed on. He said I could sign to pay the extra or forfeit my deposit. I had no choice but to sign to pay an extra 1500. REALLY IMPORTANT. ... WHEN I SPOKE TO THE SALES REP I TOLD THE I WAW GOING YO HI WITH EXPRESS VAN LINES WHOWAS QUOTING 2K LESS. HE TOLD ME I SHOULD NOT GO WITH EXPRESS BECAUSE THEY ARE NOT REPUTABLE AND HAVE HADTHIER LICENCE REVOKED 6 TIMES. COLONIAL SD MY CONTACT TO EXPRESS VAN LINES! THEY CHARGED ME 2K MORE AND SENT THE SAME PEOPLE THEY TOLD ME NOT YO GO WITH! Once we got all of this settled and they started loading it was 6pm. The movers were polite and worked quickly. They were upset that it was late and they were tired. They complained but got it done. Update: just received a call today from Colonial stating that my drop-off will be late. My belongings should have been delivered between May 26 and June 9. Now it will be sometime after the 12 but they do not know when. They have no control over delivery since they sold my contract. Update: The truck arrived and the crew unloaded all of my belongings into my front room. This included all of my furniture that was never put back in the room it belonged much less reassembled. My boxes were broken and open. My custom made dining chairs were broken, and the underlining of my couch completely torn off. I have not yet opened my boxes to see what else they destroyed. read more

in order to receive a refund, required to update review. Have rec'd multiple calls and emails to check to see if I would update review. They seem a little impatient when the ball is not in their court. So here is their update: Rec'd $435 refund for the worst customer service experience we have ever had. read more

We posted a review 8/16/2018 describing our unfortunate experience. Thereafter, we were contacted by the company and informed they were under new management and since then have made every effort to resolve our concerns and hardships. We have spoken with Donna R for literally hours and she heard our concerns, repeatedly (and we feel sincerely) apologized on behalf on the company, and promised to address system-wide issues. We feel they made reasonable and honest efforts to resolve things and have been consistent and reliable at this phase which we have greatly appreciated, thus we have been impressed for their outstanding commitment to a fair resolution which is worthy of 5 stars. read more

Colonial Van Lines was great! The guys that packed my stuff up went above and beyond. Not a single thing was damaged and when my things were delivered everything was put where I wanted and reassembled. Carlston and Mitzi the two people in contact with me throughout my move always kept me informed and updated when things changed. Overall it was a great experience and I would recommend them to anyone looking to move cross country like I did. read more

If you value your household goods, your money, and your sanity DO NOT do business with this company! Horrible business with shady business practices. I hope the person that received my household goods is enjoying them! Items that did arrive were damaged by poor stacking/placement/storage during transportation. read more

Horrible experience. I ask this company to handle my entire move. They did not. They sent my cars to another address and blamed me for the mistake. They lost the last 5 items that they put on the truck at the old address. Consequently, I was not able to unpack 6 boxes of books because they lost the book shelves. They charges me for packing boxes that were clearly packed when they arrived. They charged me for extra garment boxes. They put their trash inside my boxes...what a nice surprise when I unpacked them. They play bait and switch with your original quote which is highly detailed at the time they do the quote. However, after they pick up your goods they somehow magically discovered that I must have had the equivalent of 12 additional refrigerators. It is incumbent upon YOU to keep calling them to see if they will correct their mistakes for the next 3 months. I have sent pictures and had many conversations with them but still have no resolution. They will be very nice and apologetic but you will still get nothing but "we're still working on it." In short, they make a lot of promises that they have no intention of keeping. It is more than exhausting....they are crooks! read more

Everything went as planned for my move. I even received a small discount from them showing up a day later than expected. Some boxes were squished but I assume that is to be expected with any move company. Overall it was expensive but they did a good job and contacted me constantly with updates read more

Service was good. Dealt with Tom most of the time. They aren't the cheapest but you know what you will be paying. Other companies couldn't tell me the cost. Some never called back. read more

Donna from Colonial Van Lines contacted us and told us the good news! They are going to refund my mother's deposit. We are very pleased with how quickly they responded to us and how willing they were to make thinks right. read more

We moved 3 pieces of furniture made by my husbands grandfather from California to St. Louis ...All the steps starting with my phone inquiry to the delivery was great.You can stop searching for a moving company. Colonial Van Lines is excellent and is the best choice! read more

My recent move with Colonial Van Lines was a heartache from the moment that I paid my deposit to these jokers and scammers. They refused to honor written dates and contracts. I was repeatedly insulted and ignored throughout the moving process. They "partnered" with a third party to do the move and almost every item that arrived was damaged. It took an unbelievable amount of time to "settle" for an incredibly low price. Avoid these scammers. They will make your life miserable. read more

Although I must admit I was afraid of using Colonial Van Lines because of their online reviews and decided to cancel my service. The cancellation manager gave me a call back & convinced me to give them a shot based on the years they've been in the industry & although reviews were bad they're weren't too many in comparison with the size of their company so I gave it a shot. It was a pretty small move but I needed very specific dates for my arrival and flight schedule. Although the driver was one day late I was updated that he would be late beforehand so I was able to make arrangements. I pray I don't have to move cross country EVER again but if I do, I wouldn't mind using the same crew of guys. read more

This is my 2nd move with Colonial Van lines, and needless to say, when someone chooses a service for 2nd time, of course they provide really good service. Although 1 item ( a cheap book shelf) came broken during my 1st move, but during my recent move from Florida to NY (Job no 55514435-CO), not only all the items were scratch-less, but also the delivery was within just 4 days! Couldn't ask for more. Extremely pleased. Will surely look for them if needed again in future. read more

After approximately 4 months of trying to right the wrongs, find our missing box, and negotiation, Colonial Van Lines has offered compensation that we have accepted, to close this final chapter of the move. read more

I have never had such excellent experience. My movers were amazing. Packing was excellent. Even flat screen televisions arrived well. The only item broken was one I boxed!!! I HIGHLY RECOMMEND this company. They are on top of Everything and worked to make out of state relocating as seem less as positive. THANKS TO MY DRIVER AND HIS TEAM. read more

Do not use this company. I booked them 5 months in advance and all systems were go when I was to move in August. Up to the weekend I was to move at the end of the month the iternary and lists were confirmed for a pickup for the following Tuesday the 31st the end of the month. NO one reached out to me to let me know there ETA. I tried to call the people that I was working with and they completely ignored my numerous phone calls. Moving day came and NO ONE came. I was sitting on my front steps and got through to a dispatcher who informed me that they had NO ONE to come get my belongings and furniture... I HAD to be out that day. They never apologized just said We dont have anyone to get your things. WOW! I did manage to get someone else but my things had to sit in storage for a month and were just delivered OCT 5th... Colonial Van Lines has HORRIBLE customer service..they will not return your calls, nor were they remorseful for their lack of follow through. I suggest to pay a bit more if you have a future move...I have nothing but praise for the movers that helped me out in a pinch(even though it was more money it was worth it, and they were beyond nice, professional and bent over backwards to help me after a terrible experience with this company,...do your homework and above all if you have bad vibes about them, then don't go with them! September was a terrible month for me since I HAD to move Sept 1st, and didn't get my things till Oct. 5th. read more

Please do not use this company! I wish I listened to my father when he told me these long distance moving companies are no good. I had a bad experience from the very beginning and now I received my items and my furniture is damaged. Exactly what I feared. I have expensive Brand new furniture damaged smh! You paying your hard earned money and they just treat your items like they are trash. Some of my boxes were damaged with items almost falling out. I will never use this company again or recommend to anyone else. I'm so disappointed and upset read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

Colonial was incredibly warm and helpful throughout our booking and moving process! They were definitely one of my favorite vendors to get a call from, and they were super communicative about every detail. I love that all of the paperwork was digital (I didn't have to carry anything with me until our items were actually picked up). Thank you all for taking good care of our household items! From, The Leslies [584742-CV-A] read more

Update to review 4/29/18 Update to my initial review on 1/25/18. Since my initial post I have worked out a fair settlement with Colonial and await the final closeout. The management staff has been really good with working out our issues that I have had with this move, hopefully in the future better training and customer service will be more of a priority. I would be more than happy to offer them helpful advice for future. read more

Adding to my post. Donna again was tremendous in the resolutions department to help get a satisfactory result after the above issues.

We recently used Colonial for our out of state move from Queens to Florida. From the beginning phone call with Nicholas to the end drop off with Donna, there was complete professionalism. On moving day, three very courteous and professional men came and prepared our stuff for the move and loaded the truck. That night, my car was picked up. My car arrived in Florida before I did. The driver met us at the airport saving us taxi fares and rental fees. All during our waiting for our stuff to arrive, Donna kept us up-dated with when to expect delivery. The night before, we received a call that they were going to be here in the morning. True to his word, Tom and his partner arrived and delivered our stuff. They were very polite and professional. I would highly recommend Colonial Van Lines. They are a great company and very reasonable. read more

If I could give a negative score, I would. DO NOT USE THIS COMPANY. They lie, they cheat, they lose precious family items. They take ZERO responsibility for their mistakes - if you send the claims form to the address they gave you - it will be returned. There is no recourse. They "held me hostage" by claiming if I didn't pay them immediately ($3000 over their estimated cost!) they would take my stuff on a Friday and put in storage for me to get out and re-move to my house. DO NOT USE THIS COMPANY. They will scam you, call you, act nice, and then do nothing to fix the days lost, the extra hotel stays, the smashed range, the lost heirloom grandfather clock parts. DO NOT BE SCAMMED LIKE I WAS. read more

Update: Since the above review was posted 2 months ago, the company has been repeatedly and continuously calling and emailing me to attempt to "bribe" me to update my review to boost my average rating. Will the inconvenience ever end? read more