Normally I would recommend CPR Collision Paint Repair as I have used your establishment in the past and was very pleased with the way we were treated and the work that was done. That is until today! Around 1p I called and spoke with a woman at the front desk at first she was semi friendly I asked if my car had been towed there as I didn't know where it was the insurance company that is not mine had it towed to CPR so I had been told. She explained my car was not there and that you all didn't accept that type of insurance and you were booking work 1 to 2 weeks out. I told her well I am going to get on the phone with the insurance company to find out where my car was. Fast forward to right before 5p I receive a frantic phone call from a tow company stating they received a call and were told to tow it there. That the woman at the front cursed him out yelled that they told me 3 or 4 times they couldn't do my work. (WHICH NOPE IT WAS ONCE!) That he couldnt leave the car there and etc she threatened to have my vehicle towed. He couldn't just tow it without an order to do so. I then called and was trying to be very calm and nice and the woman was screaming, VERY VERY VERY RUDE, Said she knew talked to me several times and I said no you didn't you spoke to me one time only and the rest was the insurance company. She already knew that I had no clue what was going on or where my car was. The insurance company was not mine. I asked why she felt the need to be so ugly to me as I did nothing to her or her company. She said its because my car was dropped off there. She ultimately kept hollering and I told her she was being very ugly for no reason to me. She then hung up on me but not before making sure I knew it was after 5pm. The owner of the towing company called me very upset telling me about this woman's behavior towards his driver and she was threatening to tow my car. So the towing company took it to a local competitor. I have never dealt with such unprofessionalism. This was completely uncalled for as I did nothing wrong except actually think CPR would be a good place to go back too. I would not recommend dealing with the woman in the office as she shows a lack of professionalism, class, compassion, and common decency. Also, she was on speaker phone and 3 of my staff members over heard how she spoke to me today. read more