Susan in this body shop has terrible customer service. Correction, she has NO customer service. She's rude, nasty and an all around, a pathological liar. She's great tho at scamming money from customers. If the guy Bobby weren't such a hot headed angry stiff, he could actually see that she in fact is costing him money.
I brought my vehicle there only for an estimate. She insisted that I couldn't drive the vehicle. Got me in a rental. Ok. Thought she would help me get my vehicle fixed. Over a week goes by. I would called in to check the status. Each day she did nothing, had nothing to offer or say as far as what was going on. All I would get Is " I don't know". ( Funny considering she told me she's been doing collision insurance since she 11 years old!! Wow! Eleven? Really, Susan??)
After ten days I decided the work would probably be as crappy as Susan and her attitude. That's when I called bobby, the guy who supposedly runs the place. (Susan actually wears the pants there.) Instead of trying to find out what he could do to help me, he became nasty,angry and belligerent. Had he try to talk to me like a gentleman, I probably would have reconsidered. Instead, his and Susan's actions and attitudes actually got nastier. I wanted to pick up the vehicle on saturday morning, she told me they were closed on Saturdays. I had one friend call for Saturday hours and she was told by the guy, they were open 9-1. I had a Friend go there Saturday morning. She told me he was there, and open. I called myself and spoke to the guy bobby, who told me he was open til 1:00. Susan swears NO man EVER answers the phone, only her. What a control freak!!
Now they hold vehicle hostage for storage fees. ( I get it, that's what body shops do) When insurance co. Calls to find out amount of fees, instead of answering question, he starts spewing at insurance rep. In addition,
He keeps telling her its more days than it actually is, even though Susan in background tells him correct amount of days. Then rep asks for total, and very nastily, he tells her " you have a calculator, figure it out yourself!) It really surprises her and me, cause I thought insurance companies were body shops bread and butter!!
The next week, (yes, Susan being the scam artist she is, made bobby about $1,000 ($977.63, to be exact) total for doing absolutely nothing!) insurance guy goes to shop with check. She wouldn't except it. Said she would only take cash. ( yes, IRS is my next stop, lol ) no problem. Really. I went down there with cash. She has guy bring vehicle, but has him remove the bumper right then and there. Why? To try and make it undriveable. The guy lies to me too, telling me he removed it " last week" I know this is a lie and that he just removed it because window washer fluid is pouring out all over the ground. When the accident occurred, the window washer unit had been pushed up against the wheel. The cops used duct tape around the washer unit taping it to the bumper to pull it away from the wheel, making it driveable.
Susan had this guy pull the bumper off when I got there so I couldn't drive it. But I just retaped the unit to the front and drove it to lot next door. (Haha Susan, got you)
Where I waited for the tow truck.
See, the moral of this review, is Susan is actually losing bobby money. As I stated above, I probably would have left it there if he'd have tried to use customer skills. So instead of them making thousands on the job, he actually made less than one thousand. (Even though he did no work for the thousand, it still would have been thousands more if she weren't such a scammer, and he weren't so angry.
DO NOT bring your vehicle there, unless, like the previous review states, you like liars and scammers. read more
