No way!! Run away!!…read more I tried to use my home warranty... This is who they scheduled without confirming if the time worked for me and I really have foundation issues. Before said appointment. The owner and business telephone voicemail was full. Then I called the warranty company to explain I never could reach them and that I need to ensure the right ppl for the task. the guy texts me and calls on a Sunday evening after he received a message from the warranty company. I called back and right away the guy was aggressive and rude. He actually threatened me saying he had "goons" in Peoria?!? Yep.. you read that correctly. We spoke once and he threatened me.. NO WAY no appointment.. terrible and threatening a possible customer?!? Can't reach them by phone.. shady and possibly dangerous.

I would highly recommend this business for your plumbing and handyman needs. He installed a sump…read morepump, unclogged a tub drain, fixed a faulty toilet flapper and did some other work around my house all at a very reasonable price. I'm extremely pleased with the work he did and if I need any more repairs, I certainly will be giving him a call. Some of other plumbers I called wanted to charge me up $150.00 just to come out and give me an estimate, but Jayson came out for free and did a very fine job. He delivered what he said he would, which is hard to find. So if you are needing plumbing work or handyman work done around your house, give him a call.

this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

One star is giving them too much credit. On 4.10.26 they came to my home to do a simple outside…read morereconnect of my sump discharge line. In short, they ended up going downstairs and re-routed the sump to my sludge pit and the line became disconnected and discharged water all over my basement flooring. Jake authorized me to contact my insurance company to bring ServPro out and stated their insurance would cover it working through my insurance. I got the mess cleaned up and when I had my insurance company reach out to theirs, apparently Jake Ray & Sons had let their insurance coverage lapse. After Danielle Ray stated that they would reimburse me for the bill at approx. $500 per month until it was paid off, they refuse to make payment. Of course, I paid them for the work they did in a timely manner, but apparently they don't have the same integrity and are ignoring their commitment. So, now it's August 1st and I have to go to Sangamon County Small Claims Court to recover the amount both Jake and Danielle said they would cover. I would never, ever, recommend their services to anyone. Keep in mind, they may still be uninsured and their most recent post prior to mine was well over a year ago.

Great work, accomplished in a timely manner, very reasonable price. Highly recommend.read more

Asked for a plumber to turn off my boiler . We both decided to leave the boiler on which made more…read moresense . They sent me a charge for the boiler that the plumber never turned off . I called and they stated they would give me a call back once they reviewed everything. Today I called to schedule an appointment and was asked to pay that same bill . I stated I don't mind paying if you come and turn off the boiler now since technically nothing was done that day . He stated he would remove charge and to never call them again . Yes this service is terrible and unprofessional.

Do your research. Rates $120/hour. My fault for not asking. Job ended up taking almost 7 hours…read more Leaking faucet doesn't leak now but for that price I would have bought a new tub instead. I see here that the shop is union.

WOW! Air conditioner took a dive last night, figured I…read morewould deal with it in the AM to see how long the wait would be to get it looked at. Called this company at approximately 10:30 AM, they gave me an appointment window (same day!!) for 11AM to 1PM. Tech was here at approximately 12:30 or so and did a complete check on the system, replaced an antique condenser and filled the Freon. He was out of here by 1:15. System works great and the pricing was extremely fair. Eades is my new "go to guy" for my HVAC/plumbing needs. Great job! It was awesome to find a Springfield company that didn't try to screw over seniors.

Our AC wouldn't turn on on a hot, humid, rainy Saturday. Matt was at our house as soon as the storm…read morecleared. He was polite, efficient, knowledgable, and honest. It turned out to be a minor repair and he was on his way. We were very pleased. There's no reason to call any other HVAC repair. These guys are the BEST. Thank you.

I've had repairs from McDermand twice and each time they have been prompt, friendly, and have fully…read moresolved and explained the problem/solution. When Chase came out today, he diagnosed a problem with my water heater and solved the problem quickly and effectively. This is an honest and reliable local business, and I'm so glad to be able to count on their services!

Been having Kevin or his son over for years. Put in new sump pumps , water heater, outside…read morefaucets,etc. Always fair and reliable. They use quality and don't slac

Have used this company many times in the past. Today it was an issue with the water heater. Ridings…read more promptly responded to my call. Alex came out on time, diagnosed the problem and quickly resolved the issue. Highly recommend this company for your plumbing needs.

Yes I am well aware of the other work that was completed and I am happy to pay the labor charges…read morefor work well done by a professional plumber. I am happy with the labor. The problem I have with this bill is the cost of the water heater that is listed. It is more than double the amount of what the actual cost of the same exact make and model water heater is (without a contractor's discount). Professional plumber know what water heaters cost and a professional should not charge customers more than double that amount as an "upcharge". I am happy to pay for work well done. I am not at all happy to pay double the cost materials.

These guys are the best. What had started out as a half day job, turned into a full day. They work…read morerelentlessly to get the large roots out of our sewer pipes. They had already replaced one section of pipe and 20 ft from that section, they ran into another plug of roots. It was a big job, but they got it completed. BRAVO

Was not happy. Asked for a rooter (auger) from person on the phone and they brought out a sewer…read morejetter which was a minimum of $300+ dollars. Paid them the trip charge of $40 and sent them home. Would not use again!!!!!