this guy never showed up to the appt never called or responded. This company seems like a scam.. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again read more

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some calcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service! read more

This was the type of service you wish you got from all service providers. They called ahead, were there when they said they would be, and were professional and courteous. Donnie was friendly and answered all my questions; and even fixed a sump pump which wasn't what he had come for. In addition, he went above and beyond by helping with a drainage issue from the sump where it exited the house. And i feel the price was very fair for the work done. Recommended! read more

Had called another local sewer service who did not show up, nor call back when contacted the prior week. Ray's came out and augured the sewer from the clean out and got things flowing smoothly again the same day I called. They even charged less than what was quoted. Excellent service. read more

I am only going with 4 stars because this is the first time I have used Ray's. If I had this same service from them before it would easily be 5 stars. However, Brad Cross thinks they ROCK and I agree! I had an in-the-wall leak and they came on the same day, were very personable, and the price was VERY reasonable! I have remodeled several houses and used several plumbers (BTW, don't use Easterday...ever!). Ray's was A-MA-ZING! Thanks to the guys who were here. Thanks guys :) read more

My kitchen sink was clogging and I had no idea what plumber in the Springfield area was the best so I started going down the list: Ridings: 3 seperate charges and a fluctuating charge depending on what tools they use. No thanks Mike Williams: I hate when the receptionist is automatically booking my appointment when I haven't even agreed to anything. $59 charge just to get the plumber out there and they won't even give you an estimate so you're either out $59 or you're forced to use them and they can set the price to whatever they want. Very sneaky Easterday: 1 set price that was $150. Not bad, but I can do better... Ray's Plumbing: 1 flat price lower than Easterday. The guy said you get my plumber, his equipment for 1 hour, no other hidden costs. Plumber gave me a 30 min warning phone call. Arrived on time with another plumber on hand. Brought in a small machine and started away. Only took them 15-20 mins total and it was done. Very professional and courtious. 90 day guarantee gives me ease of mind as well. You have earned my future business. read more

Friendly, Courteous Costumer services. From Costumer Intake call to Home Service. Affordable prices and Senior citizens discount. I own a One Hundred Year old home and worked it with " Kid Gloves." read more

Service was great and they gave us tips on how to avoid the problem in the future so we wouldn't have to keep calling them back.

When I was in desperation, Ray's came through. I had a massive clog in my sewage and it required a 12' deep hole to be dug in my front yard for a clean-out to be installed. Ray's came through on getting the job done at a very reasonable rate. Jerry and his guys are great to work with. A+ Side note: I have no idea why YELP has me as being from San Francisco. read more

I had great service from these guys. Came out the very next morning after I called. The service man was very polite and explained everything & offered some pointers. Would recommend to everyone. read more

Easily the worst customer service I have ever dealt with. Called on a Thursday for a complete shutdown of my plumbing, was told I would be contacted later that day, was not contacted at all through the weekend. When I called Monday, they were very rude and told me they "forgot" about my call. They proceeded to say they were too busy to send anyone out. They showed up 1 hour late on Tuesday without the correct parts and said they would come back the next day. Here I am, the next day...1 hour late and waiting. No answer at the shop, been letting it ring for more than half an hour. I would stay away if you have any other options. read more

This is the worst customer service I have ever experienced. I had a guy come out and said he could fix the problem. Called the shop back and the owner said the guy didn't know what he was talking about and basically down-talked his employee then had the nerve to get an attitude with me. A customer who would have been a paying customer. But after the owners funky attitude he WILL NEVER get my business. I DO NOT recommend this company. read more

I had a plumbing/sewer disaster and Ray's came to the rescue. I am so happy with the service I received. Very professional. Very qualified. Very nice. Very reasonable rates. I will use them again in the future for any plumbing needs and I definitely recommend them. read more

We have used Ray's twice for service, once was a leaking toilet valve and the 2nd was for a broken pipe in our basement. The phone number leads to a cell phone that has had the same outgoing message for the past 7 months. It generally takes 2-3 days to get a return call which I see is something listed in other reviews. The first time they came out, the problem wasn't fixed so they had to come back out to repair, which they did at no charge however the employee who did the work left metal shavings and fingersprints all over my bathroom which took a while to clean up. The 2nd time we used their service, they were quick and came in under their orginal quote however they left the lights on in my (unfinished) basement which I didn't discover until a week later when I went down to check if they had left their ladder down there after they called me. I would recommend based on price however their customer service leaves something to be desired. read more