Actually fixing the problem and pretending like everything is fixed. Saved $30" on a plumbing job I…read morepaid $287.... ?They took out the old hardware and replaced it with new fill and flush valve. I'm STILL having the problem with the valve not staying down after flushing. Meanwhile the water is just running in the tank and I have to physically push it down after taking top off tank (every time)!!!!. The last gentleman told me my toilet is to old(2012) that's why it's not flushing properly.... I flushed the toilet to show him after he was Lollygagging on my property for an hour that it's not working he decided to gaslight( oh that's how you flush) me and left still with the same problem. Telling me I need to buy a new toilet and the reimburse me with the money I already paid. I should have been on top of the first technician since he left "whispering" it's all done while I played video games. I feel like my money was wasted. If my video would post I would definitely post

Pricing a bit high .. But they showed up on Time, did the…read morejob and left They r about 25% higher than others

He is very professional and knowledgeable, timely and has a good eye for vision and detail.read more

poor communication.. no show,,, texting only like teenagers... not worth the stressread more

Have used this company many times in the past. Today it was an issue with the water heater. Ridings…read more promptly responded to my call. Alex came out on time, diagnosed the problem and quickly resolved the issue. Highly recommend this company for your plumbing needs.

Yes I am well aware of the other work that was completed and I am happy to pay the labor charges…read morefor work well done by a professional plumber. I am happy with the labor. The problem I have with this bill is the cost of the water heater that is listed. It is more than double the amount of what the actual cost of the same exact make and model water heater is (without a contractor's discount). Professional plumber know what water heaters cost and a professional should not charge customers more than double that amount as an "upcharge". I am happy to pay for work well done. I am not at all happy to pay double the cost materials.

They were response, quick and budget friendly. I appreciated Matt's suggestion on how to address my…read moreplumbing issue.

Everyone from Sandy in the office to Nick & RJ who came out to fix my leaking toilet were kind &…read morehelpful. Great people and excellent customer service! Definitely recommend.

One star is giving them too much credit. On 4.10.26 they came to my home to do a simple outside…read morereconnect of my sump discharge line. In short, they ended up going downstairs and re-routed the sump to my sludge pit and the line became disconnected and discharged water all over my basement flooring. Jake authorized me to contact my insurance company to bring ServPro out and stated their insurance would cover it working through my insurance. I got the mess cleaned up and when I had my insurance company reach out to theirs, apparently Jake Ray & Sons had let their insurance coverage lapse. After Danielle Ray stated that they would reimburse me for the bill at approx. $500 per month until it was paid off, they refuse to make payment. Of course, I paid them for the work they did in a timely manner, but apparently they don't have the same integrity and are ignoring their commitment. So, now it's August 1st and I have to go to Sangamon County Small Claims Court to recover the amount both Jake and Danielle said they would cover. I would never, ever, recommend their services to anyone. Keep in mind, they may still be uninsured and their most recent post prior to mine was well over a year ago.

Great work, accomplished in a timely manner, very reasonable price. Highly recommend.read more

this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

what a refreshing, friendly, professional service. I think they were the best ever. very…read morereasonable prices, fast, thorough. 5 star

Ron Estes is a very good Plummer. He has helped me on a number of occasions with a variety of…read moreplumbing needs throughout the years. He has also helpEd me with an air conditioning problem. He is competent and practical. I highly recommend him From all my experiences with him. Steve J.

I do not think I can state enough how satisfied I have been with Schanpp Sewers' work…read more Shortly after purchasing our house we discovered an extensive sewer issue. A sewer line that had been placed less than 10 years earlier had completely collapsed and failed. After excavating the sewer, the evidence in the ground suggested the line was not properly buried. In short, this experience taught me two things. First, get your sewer scoped before making a home purchase. Second and this one is more difficult for the homeowner, vet the sewer replacement candidates and make sure they know what they are doing and not cutting corners at your expense. Anyways, given the extent of the damage we contacted several sewer specialists to get estimates. Tom Schnapp, not only gave us one of the most competitive estimates, but presented us with several options and suggestions to save money. While suggestions to save money may seem a little ominous given my cost cutting gripes discussed above, Tom's suggestions only involved brush clearing and the extent of sewer line excavation. Although there were other competitive bids, there were also a few that were disproportionally horrible - Mike Williams wanted approximately three times as much as Schnapp and other competitive bids. By the time Tom and his crew finished they had excavated and laid over 100 feet of sewer line. He finished ahead of time and under budget.

Very Pleased with there service and was reasonable compared to the guys with all the fancy new…read moretrucks.

Our air went out sometime this morning. We didn't realize it until noon or so. I called Comfort…read moreAir, Lisa said she would see if she could get someone by to assess the situation. As usual, she called me back within 15 minutes and said Seth would be by very soon. A new capacitor later, we're back to cooling air! Great company, great people and beyond honest. We recommend them completely! 5 STARS!!!!!

Extremely responsive - Knew exactly how to diagnose and correct the problem... Even had the exact…read morecapacitor needed on the truck! Showed me how much freon was needed and how the price would be calculated. This companies business card goes on my home bulletin board for future reference!