I called allied to try and see WHEN someone could even come by and look at our unit. we had been dealing with our property owner for a handful of days and since we could not get someone to come, or even responses to our inquiries we had informed (and received written consent by her) that we would seek outside help. She provided the info as to where said help can send the bill.
Allied told me they would CHECK availability and CALL ME BACK, but to also have my property owner call them and give them permission. Fine no worries at all! We have been easy people, we know there's a bunch of issues with this current spike in temperature. Not trying to jump lists but just to have someone come ASAP wherever it may be. Allied never called, so I called back to check after a few hours so that I still had time to contact another company. Ariel answered (same person who answered before) and didn't even check availability as I asked "were you able to see when someone would be available to come by?" she said they needed the property manager to call. That's fine, but you told me last call you would check and call me back, but you didn't even check. My property manager called and allied quoted her next week. again, something Ariel clearly could've easily said on both phone calls from me.
please mind you we have a 5 week old baby and our apartment was 92 degrees and unfortunately the windows don't open, not unless you use actual tools to do so.
my property owner told me to call them back and see if they say something different which I did just before 5 pm. I'm guessing because it was close to close the person who answered asked if it was an emergency. Not sure what the fuck an emergency constitutes for AC aside it being on fire considering mainly the issues will be "it doesn't blow air," but we had that issue and a newborn in unsafe temperatures so we figured thats a potential emergency. She took my info and said the tech would call, which he did at 5:33. he said the same thing about the property owner needing to give permission, and so I said "I can give you her contact info or your contact info if that's ok and she will give permission" I was met with "I'll call you back, but it will be HOIRS before I get out to you because there's people ahead of you" NO FUCKING PROBLEM MAN WE JUST WANT SOMEONE TO COME OUT. because that's been the whole point. I'm not in any way trying to cut the line, other people have issues, we are just trying to be good first parents and get some cold air in this place. We were patient in the 80+ degree apartment with the baby in just a diaper and fans blowing but once she starts sweating WE CANT DO MUCH!
the tech did not call back. He told my property manager at 11 it would not be tonight. DONT SAY OK ON THE PHONE WITH ME AND THEN NOT TELL ME ITS NOT GOING TO HAPPEN.
im fucking pissed solely because I have a fucking newborn, like do i need to provide a photo because you think I'm lying?! Nobody even HAD to come, but quit fucking saying you will check and call back or yes and you'll call back if you're just not going to do it. I could've called other places. I could've at least tried to get someone else to come by. It's the fact that when I called afterwards you guys already knew you weren't coming, you already knew it would be a week potentially to schedule. SO FUCKING SAY THAT AND LET ME GO SOMEWHERE ELSE. That's why I'm pissed. That's why you guys deserve a shitty review. read more