this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

Everything was great on time and quick technician was knowledgeable and helpful. Reasonably cost…read morefor service

I originally contacted Mike Williams because my utility room drain was leaking and backing up…read more Their emails specifically referred to my "leaking drain" and scheduled a drain leak estimate. The technicians replaced my hot and cold water lines, repaired the shower plumbing, and installed a kitchen faucet. However, my original drain issue was not resolved and the drain is still leaking/backing up. I also had to clean up debris that was left behind after the work was completed. I've reached out to the company and requested a resolution under their advertised 100% Satisfaction Guarantee and Home Safety Guarantee, and I'm waiting for their response. I was also unable to locate a plumbing permit for the work performed and have requested clarification from the company as to whether one was obtained, as this type of work typically requires a permit. I hope we can resolve this matter, and I'll update my review once they respond.

After trying multiple companies prior to working with Summers, the contrast in quality was night…read moreand day. Unlike every other company in the Bloomington-Normal area, they never try to upsell you or fabricate findings just to make a sale. I also appreciated that they respect boundaries--there are no pesky follow-up calls from managers trying to badger you after you've already said no. Summers is truly genuine, cares about their customers, and treats you like family. Plus, their technicians are excellent. I have two HVAC units and a split unit, and the price is unbeatable with the quality of service. To stress again, they will not bother you for sales or services you do not need.

We just moved to the area and bought a house. We had an issue with our AC thermostat on a 90…read moredegree day. I called Summers after being told by a couple other places they could help me in 3 days. The next 3 days we're going to be in the 90's. Summers said they could come out that day! They figured out the problem and did a temporary fix so we could get AC over the weekend and came back on Monday with the part needed to fix the furnace (prior owners HVAC guys did some ridiculous wiring that caused the issue). We also had them come back and replace 2 outside faucets and a leak in our ceiling from the water supply. Everything works great! They were on time or called to let me know they were running behind. I recommend Summers!

Great company , Very easy to work with. I would highly…read morerecommend ! AAA+++ Local owned and lots of experience .

From the owner: Over 40 Years of Experienceread more

Installed a new HVAC system and a water heater for me, and they were very professional and did a…read moregreat job. Great customer service from beginning to end.

We've been customers of HR for 8 years upon the recommendation of…read more family members already living here. Outstanding service every time. Case in point: we had a problem with our humidifier recently. HR was out that day to fix the problem. Noah was an exceptional technician who diagnosed the problem and repaired it. Highly recommend this company.

The gentleman I talked to was very pleasant and very helpful and when he found out that the problem…read morewe were having was with a commercial toilet list that had just been installed he was saying that's not the type of work that he does and he gave me a recommendation to somebody and he was very helpful and I would recommend calling him and at least checking out his service.

Hi Frank, Lesha from the Office of the Missouri Attorney General Consumer Protection Division is…read moretrying to reach you by email. She said you haven't responded. Will you please respond to her email regarding the issue of the damaged flu vent? I would appreciate your cooperation.

Called for service. The plumber called early to confirm and was supposed to be here at 10am or…read morethere about. At 1pm I called the guy that was supposed to do the work on his cell phone to see when he was going to be here. Had to leave a message. He never called back and never showed up. We called the office at 4pm after waiting for 6 hours. We were told the plumber they assigned was not going to get here. Unless we had called we never would have known what happened. The guy said I had an attitude problem and hung up on us. No more Kirby Plumbing. We have used them before but no more. Extremely unprofessional!

Great and reliable service. Technician was on time, nice to work with, and worked quickly.read more

Joe did a great job. I hired him for another project. He is now my go to person for any plumbing…read moreissues.

Had them come out to look at leaky faucet in back of house. $119 just to look and give an estimate…read more Estimate was VERY HIGH! Got someone else to do it for about 1/4 their estimate. So, they got $119 for less than an hour. Won't be calling them again!

Needed an outdoor spigot fixed along with shut off valve. Ty was professional and completed the…read morework quickly and cleanly! Will call them again when I need more projects completed !

Ty was lovely and fixed our stuck drain very well. He was kind and respectful, jelly to explain…read moreeverything, what my options were and what my options weren't. Did a thorough job. I will be happy to call them back!

fast, efficient and decent pricing. woukd use them again snd again. Try them you'll be happy.read more

From the owner: Frank’s Septic Service has been offering quality septic service to Southern, Illinois for 40 years. read more