this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

Outstanding service! I cannot say enough positive comments about the service Keith Wilson provided…read morewhen our septic tank reached full. Our 1500 gallon septic tank was new 14 years ago when we built our home and it had never been pumped, this was the first time. He said our system was in really bad shape and was a tough job due to the heavy caking and buildup of solids. He pumped and flushed the tank 4-5 times before he got it all out. He spent nearly 2.5 hours doing the job. When he was done it was completely empty. If you need septic service, do yourself a huge favor and give Keith a call. You will not be disappointed!

First time septic tank owner here. After realizing my septic alarm had been on "silent" since…read moremoving in, I called another local company. This company came out quick but proceeded to ghost me for two weeks regarding the installation of my air pump. After that long of a wait, I decided to call R & L after seeing them at my neighbors house. I explained I needed a new air pump. I unfortunately can't remember who exactly I spoke to, but they were honest and told me it was an easy fix and that I could do it myself to save money. They told me the exact pump I needed and where to get it from. I had the pump in less than 48 hours from the dealer and install took less than ten minutes. It was as easy as they said it would be. R&L saved me about $150 with their honesty and also did mention I could call or text with any questions. I will definitely use them in the future for any problems that may arise.

This is an excellent outfit! I called on a Sunday with a full septic tank and on Monday he came out…read moreand pumped it. Extremely knowledgeable and personable! This outfit is just outstanding! If you need septic service these guys are second to none. I will be recommending R&L Septic to everyone.

We had called Illini Septic and Sewer out to fix a clogged sewer line at our residence in October,…read more2019. We had told them that we had already rented a eel and eeled out approximately 110 ft. But within 2 weeks it had clogged again. They came out and told us that they went out 130 ft and we were good. A bill of $165.00. This week our sewer line exploded, what a mess with feces and paper everywhere. Could not get a hold of Illini but left messages. We called another local sewer company on Monday, November 25th, they came out Tuesday am and to our surprise the block was less than 130 ft via their camera. We had a huge tree roots that needed to be cut. They needed to put in an outside cleanout in order to reach the blocked line. So we literally threw the payment of $165 down the toilet. If they couldn't or didn't want to put in a cleanout to fix our problem, that would be fine, just tell us. Don't charge us for a fixed issue when you didnt fix the issue. Would not recommend an unhonest company that just wants a quick paycheck who doesn't care enough to tell their customers the truth. Marie M. Springfield, IL

I had a new washer installed, unfortunately the test run of washer was not good. My drain was…read moreslow. So slow we had an overflow. I contacted Eddington Plumbing on 11-22-22 at 2:28 p.m. and left a message. This morning, 11-23-22, I called again 8:08 a.m., same recording and chose not to leave another message. As of 7:37 p.m. on 11-23-22, I have yet to receive a return call from my message of 11-22-22. Does anyone check their messages???!!!??!!

From the owner: Eddington Plumbing has been serving the Springfield, IL, area since 1964. We specialize in…read moretrenchless water lines. We provide full-service plumbing including directional boring and sewer installation. Other services include water heaters, water lines, gas lines, drains faucets, and many other services. Daron Eddington, Master Plumber IL Lic#:058146952. Eddington Plumbing is licensed bonded and insured. We accept most credit cards for your convince. Call or email us today so we can schedule your service appointment.

Now that our house is sold, I wanted to warn people about using Smith Septic. Their prices are very…read morereasonable, but they lack ethics and professionalism. The couple who bought our home used them to do the septic inspection. There were a few reasons we had an issue with this company, but the biggest one was the attitude and threats when we called to discuss the repairs needed for our septic system to pass inspection. If we had recorded the conversation, we could have sewed him. There are other companies out their with reasonable prices that you can use. I definitely would not recommend Smith Septic.

We have used Smith Septic for 9 years. Today after our cleanout, I sent my card info to pay by…read moretext. Our bank flagged the transaction as potential fraud. This problem took 10 minutes to fix and we paid in full. While trying to get this corrected, I had to listen to the owner call us names and threaten to come back and dump 1500 gallons of waste in our yard. He said we have been cheating them out of money for years because our tank is bigger than he originally thought. I was shocked. We only paid what they told us to pay. I assumed they know how much to charge for what they do. At the end of the conversation, after he realized our payment did go through, he told me we would have to be a cash only customer from now on. We will never use this company again or recommend them to anyone else. I have never seen a business owner treat a customer or anyone like this.

I appreciate this business because they strive for honesty and integrity. Each project they do is…read morewell thought out. I've seen the demolition projects and they consider safety and efficiency. I highly recommend this company.

From the owner: Jaren Industries provides commercial and residential demolition, excavation, and lead abatement…read moreneeds for many areas throughout Central Illinois and beyond. We extend our excavation and commercial and residential demolition services to all surrounding communities and cities within our expansive service area!

These guys are great! They are prompt, courteous, and someone I trust completely. I will call them…read morewith all of my plumbing needs. They took on a huge project for me that other plumbers said that they wouldn't bother with. I'm truly thankful for their help.

I have been using Easterday plumbing for some years now. A recent plumbing problem prompted me to…read morecall Easterday Plumbing again. I got the same courtesy treatment from your staff. I was most impressed with Aaron, who fixed me up right away. He was professional yet patient with me in explaining what my problem was. He seemed to be a positive person who wanted to do things the right way. I have other plumping work that will need to be done. Yes, I will be asking if Aaron is available.