this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

Now that our house is sold, I wanted to warn people about using Smith Septic. Their prices are very…read morereasonable, but they lack ethics and professionalism. The couple who bought our home used them to do the septic inspection. There were a few reasons we had an issue with this company, but the biggest one was the attitude and threats when we called to discuss the repairs needed for our septic system to pass inspection. If we had recorded the conversation, we could have sewed him. There are other companies out their with reasonable prices that you can use. I definitely would not recommend Smith Septic.

We have used Smith Septic for 9 years. Today after our cleanout, I sent my card info to pay by…read moretext. Our bank flagged the transaction as potential fraud. This problem took 10 minutes to fix and we paid in full. While trying to get this corrected, I had to listen to the owner call us names and threaten to come back and dump 1500 gallons of waste in our yard. He said we have been cheating them out of money for years because our tank is bigger than he originally thought. I was shocked. We only paid what they told us to pay. I assumed they know how much to charge for what they do. At the end of the conversation, after he realized our payment did go through, he told me we would have to be a cash only customer from now on. We will never use this company again or recommend them to anyone else. I have never seen a business owner treat a customer or anyone like this.

So my husband and I had a septic issue; sink was not draining, had some bubbling in our toilet and…read moresome back up in our bathroom sink. Mr.Finfrock came out I believe a day after or so and pumped out our tank. He was very polite, knowledgeable, and professional! Had me look at a few things so I was aware of the water level as well as how much grease build up was in our septic tank. He recommended that it be pumped once a year which sounds like something that should be done to keep a good septic going. We will certainly be doing business with Mr.Finfrock for all our future septic needs!

From the owner: Finfrock Septic service has been a state licensed installer for over 36 years servicing…read moreSpringfield, Rochester, Chatham, Pleasant Plains, Athens, Jacksonville, Virden, Auburn and much more.. We provide pumping, cleaning, installations, & repairs of: regular systems & aeration systems & nayadic aeration systems, which have no internal parts in the tank to go bad. ?Pumping ?Cleaning ?Installations ?Repairs ?Regular systems and aeration systems We offer competitive prices and free estimates. So Give us a call today for all of your septic needs.

We had called Illini Septic and Sewer out to fix a clogged sewer line at our residence in October,…read more2019. We had told them that we had already rented a eel and eeled out approximately 110 ft. But within 2 weeks it had clogged again. They came out and told us that they went out 130 ft and we were good. A bill of $165.00. This week our sewer line exploded, what a mess with feces and paper everywhere. Could not get a hold of Illini but left messages. We called another local sewer company on Monday, November 25th, they came out Tuesday am and to our surprise the block was less than 130 ft via their camera. We had a huge tree roots that needed to be cut. They needed to put in an outside cleanout in order to reach the blocked line. So we literally threw the payment of $165 down the toilet. If they couldn't or didn't want to put in a cleanout to fix our problem, that would be fine, just tell us. Don't charge us for a fixed issue when you didnt fix the issue. Would not recommend an unhonest company that just wants a quick paycheck who doesn't care enough to tell their customers the truth. Marie M. Springfield, IL

Pricing a bit high .. But they showed up on Time, did the…read morejob and left They r about 25% higher than others

WAY overpriced. I will never do business with this company. What a complete and total waste of time.read more

I had these folks out in mid to late April 2014 because my recently purchased home had a blockage…read moresomewhere in the sewer line. They came out and cleared it for the agreed upon price of $160. There was no mention of a warranty period on the work. On May 20th, I again had a blockage and called them back three times. I gave my address on the phone message but they never called me back. It turns out the problem was tree roots blocking the line and I ended up paying Roto Rooter $1700 (reduced from $2000) to dig up and replace much of the line. I didn't mind so much the expense because it had to be done. But I didn't like the fact that Illini Septic and Sewer ignored my calls. They still haven't contacted me. I wouldn't recommend them to my enemies.

Had them come out to look at leaky faucet in back of house. $119 just to look and give an estimate…read more Estimate was VERY HIGH! Got someone else to do it for about 1/4 their estimate. So, they got $119 for less than an hour. Won't be calling them again!

Joe did a great job. I hired him for another project. He is now my go to person for any plumbing…read moreissues.