what a refreshing, friendly, professional service. I think they were the best ever. very…read morereasonable prices, fast, thorough. 5 star

Ron Estes is a very good Plummer. He has helped me on a number of occasions with a variety of…read moreplumbing needs throughout the years. He has also helpEd me with an air conditioning problem. He is competent and practical. I highly recommend him From all my experiences with him. Steve J.

Pricing a bit high .. But they showed up on Time, did the…read morejob and left They r about 25% higher than others

Actually fixing the problem and pretending like everything is fixed. Saved $30" on a plumbing job I…read morepaid $287.... ?They took out the old hardware and replaced it with new fill and flush valve. I'm STILL having the problem with the valve not staying down after flushing. Meanwhile the water is just running in the tank and I have to physically push it down after taking top off tank (every time)!!!!. The last gentleman told me my toilet is to old(2012) that's why it's not flushing properly.... I flushed the toilet to show him after he was Lollygagging on my property for an hour that it's not working he decided to gaslight( oh that's how you flush) me and left still with the same problem. Telling me I need to buy a new toilet and the reimburse me with the money I already paid. I should have been on top of the first technician since he left "whispering" it's all done while I played video games. I feel like my money was wasted. If my video would post I would definitely post

this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

We've been customers of HR for 8 years upon the recommendation of…read more family members already living here. Outstanding service every time. Case in point: we had a problem with our humidifier recently. HR was out that day to fix the problem. Noah was an exceptional technician who diagnosed the problem and repaired it. Highly recommend this company.

The so called plumbers are horrible and if they do not feel like putting the correctly labeled part…read morein they won't do it and you can complain but this company has gotten fat off state contracts so they don't care. Everytime I have used their plumbing services they have failed to get the job right the first, second and third times. After over 20 years of having a maintenance contract with them, they now hire goons that can't answer a question. I supposedly had to have a capacitor replaced less than six months after allegedly replacing the first one. When I asked their union goon tech why his response was "I don't know, I don't understand much about these things". But guess what showed up 3 months later? The bill for the goons "service". If you live east of 5th street, this company doesn't care about getting your job done correctly.

One star is giving them too much credit. On 4.10.26 they came to my home to do a simple outside…read morereconnect of my sump discharge line. In short, they ended up going downstairs and re-routed the sump to my sludge pit and the line became disconnected and discharged water all over my basement flooring. Jake authorized me to contact my insurance company to bring ServPro out and stated their insurance would cover it working through my insurance. I got the mess cleaned up and when I had my insurance company reach out to theirs, apparently Jake Ray & Sons had let their insurance coverage lapse. After Danielle Ray stated that they would reimburse me for the bill at approx. $500 per month until it was paid off, they refuse to make payment. Of course, I paid them for the work they did in a timely manner, but apparently they don't have the same integrity and are ignoring their commitment. So, now it's August 1st and I have to go to Sangamon County Small Claims Court to recover the amount both Jake and Danielle said they would cover. I would never, ever, recommend their services to anyone. Keep in mind, they may still be uninsured and their most recent post prior to mine was well over a year ago.

Great work, accomplished in a timely manner, very reasonable price. Highly recommend.read more

Everyone from Sandy in the office to Nick & RJ who came out to fix my leaking toilet were kind &…read morehelpful. Great people and excellent customer service! Definitely recommend.

They were response, quick and budget friendly. I appreciated Matt's suggestion on how to address my…read moreplumbing issue.

These guys are great! They are prompt, courteous, and someone I trust completely. I will call them…read morewith all of my plumbing needs. They took on a huge project for me that other plumbers said that they wouldn't bother with. I'm truly thankful for their help.

I have been using Easterday plumbing for some years now. A recent plumbing problem prompted me to…read morecall Easterday Plumbing again. I got the same courtesy treatment from your staff. I was most impressed with Aaron, who fixed me up right away. He was professional yet patient with me in explaining what my problem was. He seemed to be a positive person who wanted to do things the right way. I have other plumping work that will need to be done. Yes, I will be asking if Aaron is available.

Have used this company many times in the past. Today it was an issue with the water heater. Ridings…read more promptly responded to my call. Alex came out on time, diagnosed the problem and quickly resolved the issue. Highly recommend this company for your plumbing needs.

Yes I am well aware of the other work that was completed and I am happy to pay the labor charges…read morefor work well done by a professional plumber. I am happy with the labor. The problem I have with this bill is the cost of the water heater that is listed. It is more than double the amount of what the actual cost of the same exact make and model water heater is (without a contractor's discount). Professional plumber know what water heaters cost and a professional should not charge customers more than double that amount as an "upcharge". I am happy to pay for work well done. I am not at all happy to pay double the cost materials.

He is very professional and knowledgeable, timely and has a good eye for vision and detail.read more

poor communication.. no show,,, texting only like teenagers... not worth the stressread more

These guys are the best. What had started out as a half day job, turned into a full day. They work…read morerelentlessly to get the large roots out of our sewer pipes. They had already replaced one section of pipe and 20 ft from that section, they ran into another plug of roots. It was a big job, but they got it completed. BRAVO

Was not happy. Asked for a rooter (auger) from person on the phone and they brought out a sewer…read morejetter which was a minimum of $300+ dollars. Paid them the trip charge of $40 and sent them home. Would not use again!!!!!