I don't often leave negative reviews, but I feel it's important to share our experience. We hired Collegian Movers for a local move within Greenwich, and unfortunately, the experience was extremely disappointing.
Just one year earlier, we moved from New York City to Greenwich with the same furniture and significantly more boxed belongings, and that move was completed in just 8 hours, including travel time. This local move took approximately 12 hours. Throughout the day, there were long periods where little work was being done, crew members stood around talking or arguing, and the team never seemed organized or coordinated. My husband repeatedly had to direct the crew, help move items himself, and reassemble furniture that should have been handled by the movers.
To make matters worse, multiple pieces of our furniture were damaged, several items were reassembled incorrectly, hardware was stripped from the improper use of power tools, and our walls and floors were damaged during the move.
What was equally disappointing was how Collegian handled the situation afterward. I contacted the company immediately to discuss both the excessive charges and the damage. I was told they would investigate and follow up promptly. Despite multiple follow-up emails, I never received a meaningful response or any resolution.
Mistakes can happen during any move. What matters is how a company responds, and that's where Collegian fell short. Between the inefficient move, the damage to our home and furniture, and the lack of communication afterward, we cannot recommend this company. Even if they offered to move us again for free, we would decline.\ read more
