I have been taking my two small dogs to Pet Paradise, Georgetown, for two years. I have always had…read morea truly positive experience both for daycare and boarding.
From the moment I walked in, I felt the love the staff had for the dogs. Every time I go there, they greet my pups warmly, and any anxiety I may have about leaving them immediately disappears. The team has always been patient and reassuring with me, even when I've called during the day with little worries. I speak directly to someone who knows and truly cares about my dogs -- and that means everything. They listen carefully and they genuinely understand how much we all love our pets.
I have read through many of the mixed reviews, and cannot comment on them specifically other than to say that in the many times I have exited and entered that building, I have never personally had a bad experience nor have I witnessed a bad experience. I have seen dozens upon dozens of entrances and exits of dogs in daycare and boarding and I always curiously watch the staff's interactions with the dogs and their owners. I have never been disappointed in seeing consistent, kindness, courtesy and care given in each situation. I feel badly people have had these negative experiences because they simply must have been the exception not the rule as I have never even remotely seen these types of situations.
In the two years that I have left my two small dogs at Pet Paradise, Georgetown, they have never gotten sick nor been returned dirty. I am only a customer and have no " skin in this game." I just hate seeing hard working, caring professionals disparaged while some of these anecdotes are inaccurately making it seem like that's the way they conduct their business.
I am a big fan of the daycare system. I appreciate that the dogs are given assessments before joining group-play and that trained staff are supervising them. The staff assists you on the best placement of day care and/ or boarding that would work for your dog. The cameras give me extra peace of mind. When I board them, my two pups stay together, upon my request, in a suite and always come home clean, happy, and perfectly tired -- always from a healthy balance of play and rest.
The facility is clean and beautifully maintained. It smells fresh, is remarkable aesthetically, and it is impeccably kept on the inside and the outside.
Addy (General Manager), Amanda (Assistant Manager), and the entire team -- Ariel, Nellie, Rose, and many other wonderful staff members whom I love so much ( too many to list) -- truly are the heart of this place. Their kindness, professionalism, and genuine love for the animals , as well as their sensitivity and gentleness to me, has never gone unnoticed.
I feel completely confident and happy leaving my dogs at Pet Paradise, and that peace of mind is priceless.