Robert L. provided exceptional service today through AAA and Foresthill Towing. After the automated…read moreAAA service estimated a wait time of about an hour and a half, April from Foresthill Towing called to verify my vehicle information and let me know she would have a driver to me within 15-20 minutes. Robert was prompt, professional, and genuinely kind. He made the entire process seamless and stress-free. I truly appreciated the communication and care he showed throughout the tow experience. My truck had to be towed to the dealership while I got a ride home, and he kept me updated and made me feel completely comfortable and confident leaving it in his care. AAA and Foresthill Towing are lucky to have him representing them.

Foresthill Towing is amazing! I had a dead battery and the dispatch, Lisa, was so kind and sent…read moresomeone out quickly. The battery tech, Cody, was so kind, knowledgeable and friendly! I can't thank them enough for saving the day!

Quick response times, Respectful, and very reasonably priced rates. Love supporting loc businesses…read morein Auburn. Though I never look forward to breaking down, I can always rely on Ken and his crew to pull through to get my vehicle to the shop. Would highly recommend !

So, my truck and trailer broke down on I 80. Nobody wanted to be helpful and wanted me to leave my…read moretrailer on the interstate. We called Halls Towing and Kenny came out and was a boss helping us out. The truck was towed to the dealership as was the trailer. There was NO WAY I was leaving the trailer as it had my classic car in it. I cannot say enough good to express my gratitude. He also dropped us off at the Hotel, ( my wife, my dog, and me).

Thank you Celestial Valley towing for your help today! Yesterday was the 2 year anniversary of…read morelosing my dad to cancer, we decided a road trip to see his ashes would be nice. Instead we broke down on Highway 49, just before Downieville. Was able to get family to come pick us up, but had no way of getting my husbands truck home, so last night I started calling around asking for quotes. On the phone they gave me one quote and when I called today it was $200 higher, said the person made a mistake last night, a little annoyed by that (hence the 4 star instead of 5)...but thank you for your help, and to Danny the driver for being so amazing and getting it home with no issues.

I've used celestial towing twice this week once for personal and again for business vehicle…read more Personal vehicle was cheaper than what insurance wanted and after setting up pick up Danny was at my house fairly quickly and towed my car up to town no issues. The work vehicle pick up was even quicker as office is right down the street told the fella where it was going he filled out paperwork and off the van went. These guys are usually pretty busy but are available 24 hours. I appreciate the efficiency. Have depended on them in the past and will continue to use them. This post was from 2021 for some reason I didn't get around to submitting. Used celestial today, again quick to answer and quick to get to my uncle who broke down in a gas station driveway. The staff are efficient and professional there's a reason celestial towing has been in business as long as they have!

10 out of 10! One of the best shop experiences I've EVER experienced! THANK YOU LEVI! For seriously…read moresaving the day and my breaks! Lol. The whole staff was very accommodating but Levi really stepped up and jumped right in to help me out today. This place really felt like they cared about my safety, time, and money. Seriously cannot thank these folks enough for all the help they provide for me today under such short unexpected notice. Good people really do exist and these guys proved it! I will be coming back again for future services! FIVE STARS! (:

These guys are THE Toyota experts in Northern California as well as all other makes and models! Had…read morebeen having intermittent issues with my 3.4, 3rd gen 4Runner. I finally took it to Zach at Applegate Garage and he was able to immediately diagnose the problem, provide me with a realistic quote and render services ahead of schedule. Pricing was more than fair and my 4Runner is flawless now. From cracked heads to a new supercharger install and everything in between the guys at Applegate Garage have taken amazing care of me. Joy and Brian always greet me politely when I call and are super attentive to my needs. My 4Runner is not your average 4Runner. It is a complete, one off build that is purpose built for rock crawling on the worlds most difficult trails but also refined enough to be driven daily on the streets. I wouldn't trust it with anyone else! Thanks again to everyone at the shop for taking such good care of me. Having you guys in my corner gives me confidence out on the trail!

I have never given 5 stars to a dealership service center - usually it is more of a battle to get…read moreyour car repaired for a reasonable price. I had problems with my Sienna key fobs. I showed up about 1 hour and 15 minutes before I had to leave to pick up my son - this probably wasn't a good idea on my part. But I told them I had to leave and they actually fixed the car within one hour - the other Toyota dealerships didn't come close to this. As it turned out the two key fobs only had a minor problem and they fixed them for free instead of charging me a few hundred for coming in. So I will be going back when I have a problem or for a new car when the time comes.

Took my vehicle in for a few recall updates and service, and was taken care of so well by Jake and…read morethe sweet rental car girl (blanking on her name, she's brand new and killing it!) They ended up needing to keep my car overnight and provided me a wonderful comparable vehicle. They had my services and installs complete by 9:30 the next morning, and I'll tell ya I've never been in and out of an office so fast. Thank you Auburn Toyota!

Horizon Towing did a great job helping us navigate a tricky situation. They went over and above. I…read morehighly recommend.

We needed a tow. A lazy chunky guy came who was scared of the rain. Made all sorts of excuses and…read morejust because the car started, he said it wouldn't be able to towed. Keep in mind the car had a bent rim. Anyhow, a different tow company happily came and did it and earned a new customer. Will not utilize horizon towing ever again

Thanks Service Department! Mark Diaz and Lenny Randolph were top notch in helping me with my F150…read more They were straight to the point, got the job done quick, and even dropped off my vehicle for me. Their interaction was "like family/friends" rather than just a number. Great job guys - this is my new service dept even though I live in West Roseville

four calls to this place today without a single callback. I did get a call from the sales…read moredepartment when I was reaching out to the service department for calls without a single return call. Nobody works on my truck, but a Ford dealership I am from out of town. I would not bring my truck here if my life depended on it I don't care how big you are. How busy you are if you can't return a customers call in eight hours. You don't get my business. I'll take it down to Sacramento to another Ford dealership. I did receive a phone call back from the sales department, but I didn't call the sales department. I called Service. I don't know what's happening in America but as a senior citizen, it's pretty disgusting and disappointing.

****UPDATED 8/12/26**** It's all about how you treat the…read morecustomer, and after getting a call from Jon Duncan, the owner himself, things started to turn around. The morning after returning my car for the AC issue, I got a call from the owner of Duncan's, his first words were accountable, apologetic, and genuine. He told me he was going to come pick up my car, leaving me a loaner (with functioning AC) because HE was going to make this right! After full diagnostics Jon had figured out what the cause was, I needed to replace my AC Compressor since the clutch was bad. He charged me ONLy for parts. He also threw in an oil change, replaced my cabin filter at no cost. He treated me like a priority and, like my business was important to him. I went from swearing I'd never go back to a business and in less than 24 hours I proclaimed I'll be a customer for life at Duncan's Automotive in Lincoln. Jon, you 100% reclaimed my business by offering me grace and empathy. You went above and beyond by coming to my home to pickup my car and stay with it from start to finish, assuring standards were followed and top service was delivered. Thanks to the team at Duncan that made this right, it changed EVERYTHING! Original Post: Called Duncan's and said my AC stopped working. I told them I also need a new drivers side door handle. I was quoted $800+ to diagnose AC and replace the door handle. I then received their call quoting an additional 1200 to repair blower and other parts for the AC, I agreed. AC worked on the way home, success!! But, then I loaded up my family the next day to get to the Reptile Expo, just ten miles away when the AC stopped working halfway there. My daughter, with a severe seizure disorder cannot handle temps over 80, started to have seizures. A nightmare. Monday morning I called and told them it stopped working and that I could not afford to not have my car for another day but would bring it in if they could get it fixed and prioritize my situation (already had my scheduled appointment and paid!) I heard "standing appointments" are already scheduled, clearly I would not be a priority. I was told they'd be able to get it back but would need me to leave it, again. I said I couldn't afford another Lyft and they said "we'll have someone take you home". I enter the shop and service writer Mike asks me if he can help me, only to seem flustered the moment he realized I was frustrated, as I was sharing the simple facts with him: I brought it in, I picked it up, my daughter was impacted by seizures and he said "you've made your point"! No, "I'm really sorry about that" or any concern/compassion/customer service) then he pointed to the work order from the previous week, and said I "didn't say the aC wasn't blowing cold air". I told him I'm not a technician nor would I know what words to convey beyond "my AC isn't working". He asked "what does that mean to you?" It means my system I use to cool down the interior of the car wasn't functioning and I paid close to $800 for a diagnosis to correct that issue. He said they'd get the car looked at but I may incur further charges, i told him I shouldn't have to pay for anything else since they told me the car was fixed and it wasn't (plus parts totaled $650 and labor was over $1200-they want more labor fees to do correct what they messed up the first time)! That's a great business practice to assure money keeps flowing in but terrible for the customer who paid to get her AC fixed only to be asked to pay more to actually get it done? Ridiculous. They charge premium labor at $210 as if they have master technicians servicing the vehicles. When I mentioned this to Mike he said, "we should've charged you the $260 rate for AC repairs".

They are very professional and fast service. I have been here twice and both times was taken good…read morecare of.they even call and follow up