Ordered a custom ice cream from this location for pick up & it was perfect! Delicious & made just the way we asked. Thank you! read more

Cold Stone Creamery - Custom ice cream cake - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

Amazing ice cream, so creamy. Love cake batter. And always great service. The staff is young but pleasant.

I just had a very unfortunate encounter at Coldstone. The young woman serving me gave me as part of my change a $5 bill that not only had been altered (bits missing), but then taped back together, making it (in my opinion) suspect. When I asked for a different bill or different denominations for the $5 she refused stating that she had no change. As there was at least $4 in the tip jar I put the $5 in and took out $4. As she believed the bill to still be good she should have no problem keeping it as a tip, yes? Apparently she didn't want it either and called me rude. I have had this same circumstance happen in other businesses with staff effecting the exchange with no problem. That said, I am hoping the owner will have a conversation with his staff regarding suspect currency. read more

Eating ice cream on our anniversary and the employee told us to leave because she wanted to close. Young employee with no sense of customer service. Wrote a letter to the owner but they did not respond. Can't recommend this place. read more

amazing fast service very nice customer service. i ordered a mint chocolate chip and the chocolate chips were all over and inside the ice cream, every bite had both mint and chocolate chips not like other places that only put it on the top and nowhere else. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

Mask mandate lifted (2022). Yet Coldstone here is still requiring masks and refused us service. Guess who didn't get our business? I will be spreading this info to my network of friends and family as well. We will not support businesses that discriminate customers and support a mask passport. Safeway next door came through clutch though! We bought Ben n Jerry's ice cream and an oversized brownie. We heated up the brownie and put BJs on top. OMG! Was better then Coldstone too!! read more

Cold Stone Creamery - Safeway- Ben and Jerry's and a Safeway brownie warmed up for the win!! - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

thx u kindly Bella for ur best-in-class service! after my hubby and I hiked the beautiful Helen Putnam Park trail, what better way than to celebrate with some yummy ice cream. I very much enjoyed ur friendliness, recommendations, and how helpful u were, Bella. I loved my half banana half peanut butterfinger ice cream with roasted almonds and peanut topping. Totally hit the spot in this spacious, clean ice cream parlor with both indoor and outdoor seating! Looking forward to trying more flavors! read more

Insane absolutely insane. I ordered my cake ahead of time and it was confirmed and my husband goes to pick it up and the one sign on the door one door says they're closed for the holiday. The other one says they had to close early because of an equipment failure. Which one is right? All I can tell you is nobody bothered to call me to tell me to pick up my dessert earlier and it was my son's birthday and I had no birthday cake I had to go to Safeway. Safeway only had two2 pies left and that was it. As far as I'm concerned, I need my money back and they should pay for my pie too. I've called and emailed back to the company email address that. sent me the confirmation. And I've called and they told me I had to talk to the manager and they took my information and the manager is not calling me back. Do not count on them to do a cake on a holiday chances are there will be another equipment failure and no one will call you back. read more

Cold Stone Creamery - Which one is it? - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

Ordered a medium aka a love it and they gave us a small inside a medium cup. Lol could've been a mistake the poor girls were working with the Ac broken and it was definitely horrible work conditions for them. Just thought this was slightly odd but I do wanna add the girls working were so sweet and helpful with recommendations!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

if I'm going out for ice cream it pretty much is cold stones but thats a standard not something special.

This review is based on an experience I had back in 2004, when attending the Training Center Petaluma for the US Coast Guard. This location was a weekly stop for a friend and I. We would stop at the Panda Express next door and then swing over the to Creamery to get some ice cream to go before heading back to the barracks. I always had a great experience and those behind the counter were always pleasant. They worked quickly and always sang when you tipped them. Sometimes it was worth tipping just to hear them sing. I was never disappointed even after eating it later that day because we had a freezer we could store it in. You might be thinking to yourself, how does someone remember something that far back and why does it matter now? I remember alot of places I visited over the years, so for them to have that much of an impact makes it worth the time to write a review now. I can't speak to how they operate today, but back then, I enjoyed a weekly ice cream from them. read more

Ice cream was good. The doors were filthy I didn't want them touch them. The tables out side were disgusting - covered with old sticky ice cream. It makes you wonder if it's a clean place overall. read more

I was confused about which ice cream I wanted and a worker "Jess" was happy to help she was really kind. Great experience! .

My 3 kids order a kids size ice cream. 1 was half the size of the other 2. So of course I have 1 kid upset about it. The girl who made it knew because we were talking about it in front of her. She didn't care. She seemed irritated that we were even there. Totally lazy. They are also requiring everyone to wear a mask regardless of vaccination status. I will take my business elsewhere. read more

I won free ice creams in a raffle that cold stone creamery in Petaluma donated to. We went and ordered our ice cream as a family and when I went to pay with the raffle tickets they refused to accept them. We urge any customers to go to Fruta down the street that is much more family friendly and delicious!!!! read more

I wasn't sure if I should write a good review or bad review.. But I've made up my mind and decided to give this ColdStone two stars. I'll keep this review short and to the point - the boy who took my order seemed fairly new. I ordered a Like It Cheesecake Fantasy and ended up finding a piece of hair in my ice cream. I had shown the workers there and they apologized, asked again what I ordered and another worker girl decided to remake my ice cream into a "Gotta Have it Size". Regardless, as much as I appreciated the kind gesture - it seemed like there were way too many new workers who didn't seem to have enough training. Both of the people who made my ice cream was constantly asking the person in charge how to make it, they also were taking forever at the ice cream buckets trying to figure out how much to scoop out according to the size of cup I ordered, and by the time the ice cream reached the counter, it was already melted. Both of the workers were not wearing aprons or name tags so I couldn't catch their names but they were very young. I don't recommend coming here to this Cold stone as this was not a pleasant visit for me. read more

4 stars for the smoothie ($6 for a small) cuz I had a sore throat and it hit the spot. 0 stars for the sign that says ""unmatched store cleanliness" maybe just look at that dust coated sign, wall and ledge next to the cashier. read more

Came in on a rainy Wednesday. There was no line & the girl that took my order asked if I'd like to sub anything in place of the caramel I did not want. Meanwhile she was putting my ice cream together, another girl came out and offered to ring me up. Awesome. I'm so glad I moved around the corner and these girls were super nice. Idk what the other Yelp reviewers experienced but also this was just me coming in for the first time. Also I think what you give is what you get ya know? read more

5 stars for the amazing service! I've always liked cold stone but I hardly come because it is on the pricy side and to by honest, Baskin-Robbin's mint chip is my all time favorite. When I do get the chance to come, it's a treat. When you walk in the store you always first get that waft of cold sugary candied goodness! As with most ice cream places, but I feel it's more noticeable and significant here. Their signature creations are always the best. Chocolate devotion is delicious! I noticed they have pricing for the signature creations listed but it's the exact same as getting something regular and adding one mix in. They have a lot of flavor choices, and treats you can put in (eg. different types of nuts, candies, cookies, fruits..). I also love the all around experience of getting to watch them mix your ice cream flavors or other ingredients together on that "cold stone." Haha. It's fun. There's a decent amount of seating. I feel like all the locations I've ever visited had the exact same store layout. The biggest difference here was the two people working tonight. There was one guy and one girl working. They were both very friendly and greeted us. There were a couple people in front of us so we waited a few minutes. The both of them, at different times, thanked us for waiting and said they'd be with us shortly. It's so nice to visit an establishment with genuinely kind employees. It seems hard to find now days. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

I've been here a few times and every time it makes me question whether we should lower the minimum wage. Each time I arrive here no one is behind the counter, and a few moments later a couple workers lumber out; curmudgeonly and reluctantly broaching the light of the outer room to do what what they get paid for. I smile and say hi,..... smile and say hi again, and finally get a response. The ice cream is of course delicious, but every time I come here I can't help but think these employees are the rejects of the Safeway deli. If you've ever tried to order a sandwich at Safeway, you know what I mean. One of the employees audibly complained about new customers coming in. I don't care if you're incompetent, or lazy. At least try to be pleasant. Whether you're happy or not, it's part of daily life. We all do it, and it makes life easier for the people we interact with. read more

I came at 8:57, all the employees were in the store and they claimed that they are closed, then I checked on google maps, they should close at 9 pm. Why would the do that, I don't understand, but its a indication of poor service quality, never coming back to here again. read more

Came in and 2 people were sitting down waiting for their orders. The two employees didn't acknowledge anyone coming in and people were leaving not wanting to wait. The two teenage employees also had two of their friends walk right in and to the back and started chatting with them like they owned the place. I've never seen this before at this location. Very unprofessional and the employees did not care what customers thought. Never coming back here again. read more

We just left this cold stone. As we were walking in there was a girl cleaning tables and mopping and when we went inside she went to the ice cream ready to assist us. She didn't wash her hands, and it literally smelt so strong of cleaning chemicals we had to leave. 8:30 on January 5th. We told them it smelt so strong and they said yeah we're cleaning. It was so bad we couldn't even stay inside to order, they jusy laughed when we left. But this girl did not even wash her hands as she was dealing with the chemicals. Nor did she have gloves. Really gross And unsafe. It smelt like ammonia, to the point where my moms eyes were burning. read more

I love the ice cream here. Plus the cheese is great. If you are looking to relax this is your place. Personally I would get the cheese here rather than cheese from your grocery store. Having cheese made in your hometown has its merits. read more

I have moments when I go back and forth. I love coming here when I'm craving French Vanilla mixed with Black cherries. It's pretty good! Petaluma is known for homemade, farm to table food and desserts. Honestly it's good, clean and recently updated! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

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excellent service, everyone is so nice and kind. They got my order right and were very polite when I was asking questions about the different ice creams. I would definitely bring my family and friends here when we go out for ice cream! Make sure you leave these young hard workers a good tip! read more

On Sunday afternoon we visited Cold Stone's with our soccer team after a win and wanted to treat our team so we came in with a large group of girls including their family's. I want to give a supper shout out to you worker Kathryn, she was so pleasant, fast, helpful and the big was just maintain the pressures of working alone with that many customers I will be back because of her thank you PS Lose the key for the bathroom, should not have to ask for a key read more

Staff is often rude and have a hard time getting my order right. Good ice cream but very pricey. I took my family there a while back and I cost almost $40 read more

Just had a birthday ice cream cake from Cold Stone in Petaluma. OMG, it was the greatest! Layers of ice cream, layers of red velvet cake, frosted with butter cream - doesn't get any better! Easy to order by phone, was ready for pick-up as requested. Highly recommend! read more

Horrible experience at this coldstone! My family came here like 10 minutes before closing and as we walked in, these girls gave my whole family rude stares and whispering to each other while starring at my family. What? You never seeing an Asian family? Oh you're mad that we came in 10 minutes before closing? I didn't order anything, especially receiving service like that when I first walked in. One star for serving the rest of my family ice cream. No need for the attitude, you guys could of just put the ice cream and toppings in the cup without mixing it on the marble and my family would still be happy. Never coming back. read more

This cold stone seriously sucks. Actually it's just the girl who helped me.. I got a "like it" size with 4 toppings and she couldn't mix any of the toppings in it, also each spoon of toppings I asked for, when she put it on the counter, half of it rolled off onto the floor. So I asked for a little more of each, and she rolled her eyes and scooped more. Since she couldn't mix the toppings in the ice cream, she gave up and put the ice cream in the bowl. So I literally got 3 m&ms, like 3 marshmallows and a couple walnuts. I'm just not coming to this coldstone anymore, that's all . read more

Cold Stone deserves more than 5 stars. Especially after my experience today. Lunch time... eat some nasty-ish food... still hungry... OOOO! TURN AROUND OFFICEMATE... We're going to COLD STONE!!!!!!!!!! Yay!! As some of you know, I recently found out I'm allergic to peanuts and sesame, I barely get the words out and the guy says, "No problem." THEN.... goes in the back and gets me MY OWN NON PEANUT TRAY to mold the ice cream on!!!!!!!!!!!!!!!! I was SOOOOOOOOOOOOOOO excited! I am obsessed with ice cream and now I know I can eat it still at Cold Stone. I LOVE IT. I LOVE YOU COLD STONE. Only sad thing is I can't add Heath Bar to my coffee and carmel ice cream anymore. :-( All in all, I think I will be making Ice Cream Thursday an official day here at the office! read more

Average at best. The kids at the counter weren't interested in serving anyone but their friends. Oh well, maybe a bad day? I still give them *** 3 stars! read more

Last night I ordered a Hot Stone Creation called No Fair Funnel Cake. I was a bit put off to see that the hot funnel cake was immediately placed into a plastic container. The cake had been in the oven quite a while and must have been quite hot. In any case, I thought if this is the practice, it must be okay. However, my instinct was correct. When I was on the way home, holes had melted into the bottom of the container, causing sauce and ice cream to leak all over my pants. When I got home, I transferred the product into a bowl. The funnel cake tasted entirely of plastic and, being 14 weeks pregnant, I chose not to continue eating the potentially toxic and hazardous product. It is my opinion that this practice of serving hot items, straight out of the oven and onto plastic containers is not only an ill-informed practice, but also toxic for the person consuming melted plastic. I have to insist that this problem be addressed. The service was fine. The teenaged employees were very busy but polite and courteous. They should not be faulted for being poorly trained. read more

The selection is great. But its a bit pricey for a scoop of ice cream. The place is a bit loud and sometimes the service isn't the most professional. I've seen a few of the teen workers texting and using profanity when I'm in there with my 4 year old. I do have to give them credit, that when I've asked them to stop they do read more

I Love that this particular Cold Stone location now serves delicious Boba drinks. Double thumbs up for that added yumminess. I've been homesick for boba/tapioca drinks having moved from where there was a boba/tapioca place in every shopping plaza. So THANK YOU Cold Stone of Petaluma read more

The milk shake was barely ok. I ordered a small milkshake. The "whipped topping" is something fake like cool whip. Don't expect real whip cream. I was charged an extra $3.00 for a "small order fee". They do not offer chocolate malt shakes. With the additional DoorDash fees I paid $18.95 for a small milkshake. I don't recall ever rating a business with 1 star. I was totally ripped off. read more

I was 3rd in line and it took me literally 30min to order an ice cream for both my daughters. They have a sign that says they promise to exceed customer expectations and unmatched store cleanliness. This was not the case and the place was a mess. First time at this Coldstone and not what I expected. read more

My wife and I go here for one thing and one thing only, cheese cake ice cream with a triple of black cherries. We have zero interest in anything else. So we stopped going here years ago because like 4 times in a row they have run out of black cherries. Well fast forward, an aunt of mine sent me a gift certificate so my wife and I were looking forward to our black cherry ice cream dish, and you guess it out of black cherries. How stupid are these people? Listen you dummies, you are loosing customers when you don't have what they want. That was the last chance period, if that aunt ever sends me a gift certificate I will give it away. Worst bunch of fools ever whoever orders for this place. For future customers, you might want to stock what they want since your ice cream costs as much as gold. read more

It a good shake...basic...like most places...nothing bad and nothing too crazy good...ice cream is ok to good...pirices are kinds high... read more

Cold Stone Creamery - Loving it - Ice Cream & Frozen Yogurt Near Me - Petaluma, California

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