My family and I came here for an ice cream date, and we had such a great experience from start to finish, thanks in part to Natalie! Even though they were extremely busy, everyone remained friendly and composed, the line moved quickly, and we still had plenty of time to sit down and enjoy our treats. read more

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If I could give them zero stars I would. Waited in line for 30 minutes. My 30 minutes in line allowed me to take in the scene. Workers were actively wiping nose with bare hands and going right back to mixing and serving ice cream. Dealing with cash at the register and then going right back to serving ice cream. Not mixing ice cream with mix ins at all. Overcharged for a signature ice cream when that's not what I ordered. And the slowest service I've ever experienced to the point that the whole line was talking about it. read more

This used to be great but the last month or two whoever the new person is sucks. I get DoorDash or Uber Eats and they never put my toppings in that I paid for. read more

Cold Stone Creamery - This was supposed to have KitKat in there but the new employee did me dirty again. This place sucks - Ice Cream & Frozen Yogurt Near Me - Lone Tree, Colorado

Awesome service tonight from the 2 young girls working in the front!! You want to know the absolutely best ice cream?!?!?! Get the strawberry blonde but instead with banana ice cream and add yellow cake!! The best thing ever you will not be disappointed ;) read more

Sometimes you just need some comfort food and ice cream always hits the spot. Cold stone is consistent and tasty! I love the variety of ice cream and all of the toppings to choose from. read more

We needed a birthday cake last minute. We found the perfect cake from their display and wrote on it for us. Friendly service as well.

My husband and I have come to this location a few times after tonight we will never back. The two young black boys are polite and know how to service everyone. I would rather go 15 minutes to get better service or shall I say any service. We came in to get Carmel apples since we aren't a fan of the ice cream but we love Rocky Mountain Chocolate Factory. My husband walks to the counter no greeting. I'm looking to see if i was going to order chocolates outside of my Carmel Apple. A gentleman came after my husband the crew greeted him and assisted him with his online order. The couple in front of us waiting for their order to be completed. The gentleman waited for his online order. Nothing still said to us. We understood that all 5 crew members were working. Once they all completed the gentleman's order the tall boy was leaning on the back counter staring at the sign. It took two girls to finish the couples order in front of us to assist with their chocolate order. One girl was restocking and the other girl had no clue but she wasn't helping anyone. The two girls completed the couples order and we come up to the register and we were completely ignored. We waited a bit and my husband stated can we get some help and then the tall boy was like I'll get you right down here. We were like no we don't want ice cream we want Carmel apples and then they proceeded to assist us. This was the worst blatant rude service that I have had in years. read more

We were happy to patronize this business and were thrilled to see that they were not wearing masks. We were looking for some delicious ice cream to combat the 100 degree heat. My husband chose the Surrender to Strawberry ice cream and I got the Chocolate Devotion ice cream. All of the employees were very friendly. A special shout-out to Dylan, who skillfully prepared our desserts and was very courteous and efficient. Who knew that they also sold Rocky Mountain chocolates? Bonus deliciousness! We will be back!! read more

Ordered strawberry blonde and a candy apple. Associates were nice, but why aren't they wearing masks? You would think right now would be the time to wear them? I understand it's not mandatory In the county, but all other companies wear them. Apears as if safety isn't this companies concern. Unfortunately I won't be back due to this. Very concerning! Where is the manager??? read more

i was looking for ice cream tonight and this was the only place that was open like their hours said. Aria was super friendly and made delicious ice cream, i got the strawberry blonde, my boyfriend got the cheesecake fantasy, both 10/10 would recommend! read more

Worst service ever will not be going back I f you want your ice cream dripping all over the edge the cup and hands, be my guest for a messy treat that was barely mixed read more

Emma made our ice cream- she was so kind and friendly. We got four different ice creams and she made all of them but one! She mixed in all of our mix ins the way we wanted and asked if we needed anything else. She had great customer service skills and said hi to us right when we walked in. On the other hand, the other two employees weren't talkative, didn't smile once, and the man just wore a bandana around his neck- not around his nose and mouth like the guidelines required. read more

I have been here twice to buy fudge. Each time, the employees seemingly had never used a scale or needed to calculate the price of less than a pound of fudge. One employee became so angry at the impossible task of cutting a piece of fudge and charging me for it, he slammed the fudge on the counter in a fury. Someone, please train these workers. read more

I went in to get a box of chocolates for my coworker yesterday. I grabbed one of the smaller boxes for $4.99 for 4 pieces. At the counter, I also decided I wanted to get something for myself and asked for one of the chocolate covered marshmallows paid by the pound. So far, so good. The problem started when I was about to pay. The first girl who helped me couldn't figure out how to add the box of chocolates to get the correct price. She asked her coworkers, but they couldn't figure it out either. Then one of the girls tried again and got a price of $7.99 for Mini Oreos. I told her I wasn't getting Mini Oreos. She said it's the same price as the box I am holding. I asked her if she was sure and she said she was. I trusted her at that point and paid. As I was about to exit the store, I had a quick look at the display for the box of 4 pieces of chocolates and it said $4.99. I walked back to the counter, but they told me to wait as they were serving other customers. When it was my turn they all looked away or looked down. Nobody seemed to be interested in helping me. I showed the sign that showed $4.99 for my box and told them that I had been charged the incorrect price. I was told it was not their fault they could not add the correct price in their system and that they needed to talk to their manager about it. At this point, no apology, nothing. They were just starring at me. I told them I did not want to pay more than I should. I was expecting them to give me the change back, but nope. Then the guy behind the counter told me, why don't you grab an extra box, it's on us? An extra box on you?! I almost paid for two boxes already. What a joke. I just told them okay and walked out with an extra box of chocolate, not very happy. No apology, no we are sorry... nothing. Worst customer service ever. And the chocolate was pretty bad too. Safe yourself the trouble and go somewhere else. read more

Always taste great. Usually the workers are in a happy or decent mood. Sometimes they seemed stressed or down, but that's to be expected at any business, really. They do a great job at listening to the order and making it great every time. read more

The coffee lovers only (coffee ice cream with caramel, Heath Bars and almonds) is insane.

I, personally, love ice cream. And Cold Stone hasn't really disappointed me a single time I've been here. I go to this creamery and the one in Aurora and find them both about the same in quality. Although this place is pretty expensive, apart from the costly side, the ice cream is great. Always creamy, ice cold and sweet enough to make you gobble down the entire pint. The free mix-in is great, so you don't have to choose between cookie dough or cookies and cream--get cookie dough ice cream with free OREO mix-ins. Service is pretty good--fine, not amazing, but good enough--and the sampling I find helpful to figure out the perfect flavor. Thanks, Cold Stone, for perfect ice cream and amazing flavors. read more

This store is one of my favorites. It's always busy, probably because of the great service and ice cream!! I usually go in the evenings and Kayley H is awesome! Always friendly, always accommodating and always smiling! I highly recommend this particular store. #KayleyH read more

Peanut butter and coffee milkshake wasn't what I expected from Cold Stone. The blender was having trouble to begin with, which made our wait a little while. Our cups had milkshake all over the outside, even though the employee had cleaned them (not well, apparently.) Didn't taste the coffee at all, although my boyfriend could taste his. Neither of us finished our shakes. Won't be trying anymore milkshakes from Cold Stone. read more

Awesome environment, they staff is constantly singing old tunes and really making the experience fun.

This review is of the sorbet offerings. Cold Stone makes wonderful full fat ice creams, my personal favorite was Banana or Cake Batter. Now that I don't eat dairy I would not suggest Cold Stone as a go to location. Their sorbets are far too sweet, hello instant cavities! One of those cases where we need to stick with what you are good at. read more

The ice cream is as expected from a cold stone creamery and I enjoy it every time. This low review is based on the staff, which is likely a cause from upper management. Nothing against the two fellas working personally but last night was a 35 minute wait for 12 people in line. I guess that is reasonable but my issue comes from there only being two people working and one of them was selling things out of the Rocky Mtn Chocolate part of the shop. That left only one person to make ice cream, and you could tell he was frustrated. Get it together management or you're going to lose this store. read more

Staff here were nice. Very patient while the kids picked out what they wanted. Clean store. I think the puppy treats are cool, but unfortunately we have a pup who can't take in grain. Cold stone isn't my favorite ice cream spot, but the kids made the choice and they really like it. read more

Worst Coldstone I've been in in 10 years. They totally short you on ice cream portions. Unlike any Coldstone I've been to.

Rocky Mountain Chocolate Factory.... This location must think we are in the mall at Cherry Creek, Times Square or something. We spent $3.50 per truffle and they we not that great. Should have gone to Godiva in the mall. Not consistent with supply of different caramel apples with extra toppings. Most other RMCF locations are a pleasure to visit. NOT THIS ONE. In addition, most Cold Stone locations give more than the requested amount. Not here. Be prepared to be shiort changed.... Both in your cup and your wallet. read more

We went here today as a reward to my kids for being good after a long day of shopping for boring eyeglasses for daddy. Each of my kids got a small (and I mean small) ice cream plus one additional mix-in - my son had toasted coconut and white choc chips, my daughter had m&m's and heath bars. My husband got a caramel apple with white and milk chocolate drizzled over it. Price for these three things? Almost $20. I just about had to haul my jaw off the floor. The ice cream couldn't have been more than about 3/4 of a cup each. The coconut was about a teaspoon's worth. While they all enjoyed their treats, it's ridiculous to pay this kind of money for ice cream that's not even really all that great. We could have bought 4 pints of Ben & Jerry's at the store plus a couple bags of candy for the same price. On top of it, the server helping my kids kept asking them if they wanted any additional toppings, or perhaps to have the ice cream dipped - all these extra upcharges. Luckily I was standing there to say no or my naïve kids would have said yes to all of the above -- which is what I'm sure Coldstone is banking on. Overall - disappointed with the ridiculous prices at this ice cream shop - we will not be back. read more

Horrible service. Waited 25 minutes in line while employees were dancing around instead of serving ice cream. 6 people walked out because of the awful service. If your considering this cold stone pick any other ice cream place and you will be better off. Workers messing around and messed up my simple order and they aren't using gloves and no cleanliness wouldn't be surprised if someone got sick because of the absence of glove usage. read more

After crunching the mini chocolate chips in my ice cream I realized I was biting on hard bits of plastic! I put the ice cream in a strainer and found parts of a ballpoint pen! I know this because I have ink on my fingers. Gross. Do not go to this establishment! read more

I am a long time customer of Cold Stone and Rocky Mountain Chocolate Factory. I went to this location to find no one there help me until I made enough noise that a man came out. He charged me way too much for two treats that I ordered. I have been to other locations and paid half as much. They didn't even have a selection of caramel apples. I couldn't get out of there fast enough and I will not return to that location. It is a loss for that location since I work in that area. read more