We decided to go to cold stone for a family treat. They weren't busy at all so I'm not sure why the associate was irritated she had to remake one of my orders twice. She added chocolate chips to one of my orders and she offered to remake it. Instead of cleaning the stone that had the chocolate chips she made the order again so chocolate chips got mixed in. I asked her if she could clean the stone she then got irritated and slammed the ice cream on the stone . We won't be coming back to this location. read more

This is such a fun place to come with the family. The Ice cream is yummy And the employees are always so sweet.

Real bad, i got apple pie a la coldstone and it was all cinnamon, there were full pockets of dry powder in there it was awful

I arrived at Cold Stone tonight, Nov. 9th, just a few minutes before closing (8:58 PM, with the store officially closing at 9 PM) and was extremely disappointed by the service. Despite the open sign still being lit, the employees refused to serve me, saying they were closed. I specifically mapped my trip to make sure I would arrive before closing, and it's very frustrating to be turned away when I was clearly on time. This was a really upsetting experience, and I hope management addresses this so other customers aren't treated the same way. read more

Love the ice cream options along with so many toppings. Tried the Founder's favorite and it was delicious . Service was quick and great. Friendly young staff. Highly recommended. read more

Cold Stone Creamery - Founder's Favorite - Ice Cream & Frozen Yogurt Near Me - Issaquah, Washington

Best ice cream on the plateau! Great hosts. Ton of flavors to choose from! .....Family friendly

Lack luster employee "attempted" to complete the order, 1/2 the ice cream was melted and attempted to fill the container. Glad to know I can get a MOSTLY full carton here... read more

Cold Stone Creamery - Ice cream soup - Ice Cream & Frozen Yogurt Near Me - Issaquah, Washington

With new ownership, this location in Issaquah is a wonderful place for a sweet treat. The owners and staff are friendly, efficient and take great care in creating your order. The ice cream, and condiments are always fresh, and the store is kept very clean and tidy. You can tell the owners take great pride in their store and product. A wonderful local business to support. read more

The guy that helped me was very slow, coughed in my ice cream, and asked me what size over 3 times. i believe his name was Pranav or Pranish? read more

I like the ice cream flavors they offer at Cold Stone and the taste, and usually go to another location, but decided to come to this location. It was pretty busy for a weekday evening close to 8pm... but it was still a nice and warm evening. Seemed a bit unorganized with three people working; they were trying to make the ice cream for the customers while also trying to help people picking up ice cream delivery orders at the same time. My bf wanted the Peanut Butter Awesome Sauce, but they were actually out of the Sweet Cream ice cream, which I think is one of their main ice cream flavors, so he got it with another ice cream flavor. I ordered my usual, the One Smart Brookie, which comes with cookie dough and brownies, and I added Reese's Peanut Butter cups. But the worker didn't chop up all the ingredients well; the chunks were so big, it wasn't as enjoyable, especially since the cookie dough pieces were a bit hard. read more

Cold Stone Creamery - One Smart Brookie - Ice Cream & Frozen Yogurt Near Me - Issaquah, Washington

UPDATE: The manager reached out to me and was very apologetic. She offered a full refund in any form I preferred. I truly appreciate the fast response to our experience. I will go back.... Eventually. Good people are hard to find and then training/retraining takes time. The service at this location was absolutely terrible. 3 people working and one person helping a constantly growing line of people. Your first priority is your customer NOT closing the store. The guy helping us had no service skills and moved like a sloth. I ordered a signature one with cookie dough and he tells me AFTER he's making it that they are out of cookie dough. WTF?! I should not have had to pay for that. THEN, 3 of us had ordered and another guy comes along and helps the person behind my daughter who hadn't ordered yet....excuse me? We were here first....and waiting for a while mind you. The ice cream was melting so fast we had to put it in their freezer. They didn't ask if it was for here or to go. And the containers were a MESS when they handed them to us. To top it all off they were playing heavy rap music with the F word and explicit lyrics in a FAMILY ice cream shop. 3 teens guys are damaging this business with no one clearly overseeing them. Will not be going back. Baskin Robbins is better anyways. read more

Cold stone is my favorite ice cream, and it's such a bummer this location is ran so badly that i will never go back. The last time I went there the kid mixed it so slow it was melted texture by time I got it. Today I asked for a birthday cake remix, and he forgot to mix in 2 of the 3 ingredients. Last minute he put a few sprinkles on top realizing he forgot. It's just too expensive of ice cream to repeatedly mess up one of the most common flavors. read more

Chocolate ice cream cake！ Chocolate chips and chocolate ice cream and chocolate cake, great choice for chocolate lover. Love it with all my heart！ read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Issaquah, Washington

What a shame. I expected to find sugar in the ingredients but no High corn syrup as the second ingredient on its disclosure list. One of the most toxic food additives to our metabolism. Cold Stone, please experiment with Monk fruit! read more

I ordered coffee ice cream with waffle. But I couldn't eat it cause it didn't taste coffee flavor at all and waffle was too hard. It tasted sweet sticky stuff. So I just did throw away into garbage can. It is not worthy of $10 . Disappointed.......... If you really coffee lover then don't waste your money. read more

Very bad customer service! The girl who made the ice cream didn't mix it well and was not nice to us. The store was dirty with garbage on the floor. read more

This is our go to spot for a good late night dessert. Ice cream is always great and super creamy. The only complaint is that you have to request whip cream on shakes or they will not put it on. read more

My daughter paid for a cup of ice cream she never got. Paid by Apple Pay, got approved status, got a receipt from the bank showing paid but Coldstone system did not recognize payment so she didn't get her ice cream. Staff wasn't helpful or friendly. Would never go there again. I would say zero stars. read more

Just yummy. Marshmallow is my favorite. Pricey for ice cream but as a once in a while treat it rocks! Great mix ins. Staff isn't alway super welcoming but once you get your ice cream you feel happy! read more

Im so happy that I went here! I got the cookies make everything batter flavor and it was so good! When we were ordering I told the guy I had a nut allergy and he went out of his way to get a clean scooper so there was no contamination. Very impressed! I definitely recommend going it's so good! read more

Cold Stone Creamery - Cookies make everything batter ice cream - Ice Cream & Frozen Yogurt Near Me - Issaquah, Washington

Honestly conveniently located parking was good selection and variety was amazing you can't go wrong with cold stone it was not a long wait I was in and out in no time and always happy with my cold treat I highly recommend cold stone to anyone who enjoys quality ice cream with fresh ingredients I would even suggest to purchase a cake from there and ice cream cake for a fun event or just because read more

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Shop run by Asian couple. Fairly quick and portion size was smaller than other locations. Would pass at this location. Probably stop by Fred Meyers that's next door to grab ice cream for that same price. read more

We came in here on Saturday evening 2/24 to be greeted by someone in the process making some to go ice cream. After waiting for a couple minutes while he joked with what seemed like a friend/coworker, he called for a younger girl to help out the growing line of customers. She came out and told us she needed gloves. After a couple more minutes, wondering where she had gone, I look behind the corner to see her watching Youtube videos with a coworker! (At least she had gloves on.) I mean there was now 10+ people in line. Immediately they noticed it wasn't just us in line and decided to get to work. Unfortunately, it went down hill from there. They forgot ingredients, didn't even mix it, and once they realized, they just added the toppings on top. I wish I could say this was my first bad experience here but it has been stuff like this every time. Maybe with some good management it could change but for now we won't be going back. read more

Arrived at 1145am on a Sunday. No one here in line. 1 staff member hanging out in the back. Friendly and nice person and tried to be helpful to us but.... the only vegan almond milk option was empty. Chocolate as empty, cake batter empty, peach nearly empty, mint nearly empty. Ice cream and cone pieces all over the counter and floor. Dirty and gross. He ended up giving us our order free because we all ordered chocolate and he brought out a new container... but said it was too frozen and he couldn't serve us so we all ended up ordering something different. Just a real bummer and dirty location even thought the staff himself was wonderfully nice to us. read more

cold stone creamery here in issaquah next to Fred Meyer is DIRTY! There is splattered goop everywhere, there are two young teenagers running the front , but then also a child under the age of 12 helping with the register. There was also a hair in my cup so I told them and they said "oh s**t, sorry." I waited and waited for them to get me a new one but had to remind them after 5 or so minutes. I get it, I do that young adults need to learn work etiquette, but what I don't get is why the store was so nasty dirty. read more

Today was busy in cold stone as we all got out for the sun shine. Despite the long line and wait the employee Neesha was super kind, helpful and working quickly and efficiently. She was the only person working which is a little crazy. Hopefully the hiring manager can get some help in there to work the line quicker for customers to enjoy the delicious ice creams. read more

WHOA! It's an ice cream shop. Simple. You come in, get greeted, eat ice cream you don't need...Oh but wait. I am at the hands down worst location. Again, it's ice cream. What the heck?! 5 people sitting there eating. No one waiting. I get up to the counter. Nothing. No "Hello." Nothing. I wait 10 min while one guy in the back looks right at me and then disappears and the other out front doesn't say a thing. It's an ice cream shop. Say "Hi." So I wait and think maybe I don't get the circumstances. Not the case. The 2 guys decide to talk to each other, but not to me. Then 2 more people come in. They wait. Nothing. She asks me if I am waiting for my ice cream. Nope, just waiting for him to take my 1 scoop order. The gal behind me comments on how this is ridiculous. Then ice cream maker guy coughs into his hand. I'm out! The couple follow and she says, "Thanks guys." They respond with you're welcome. ??? WTF?! I stood there for close to 15 min. Idiot, I know. I decided to call them to ask why? One of the guys answers and immediately knows I am one of the 3 that walked out. Totally gets lippy with me about how busy they are. I told him I didn't want to hear his excuses. He proceeds to argue with me about how they had to call their boss to come in. I simply told him if there was a situation of me needing to wait for 15 min, then tell me. A simple "Hi, I'll be with you in a moment," would have been nice. Seriously, it's so simple. read more

Yummy so many choices to pick from..Need more I will be back with my children. Home made waffle cones! read more

Horrible service. Over crowded. Server banged the ice-cream on the counter. Ran out of waffle cones. Never coming back. Ice-cream was made in 15 seconds and poor quality mix ins. read more

Amazing service very friendly customer service and very nice ambience it's welcoming but they Need to have a more enthusiastic greeting since first impression is almost everything read more

Love cold stone with all my heart. I praise the lord for cold stone ice cream every day

This wonderful gentlemen named Ethan crafted my delicacy of a dessert, the silk chocolate almondmilk shake thing. It was so bussin. I left the store with a smile on my face. I will be cumming back soon!! read more

Cold Stone Creamery - So cute!! - Ice Cream & Frozen Yogurt Near Me - Issaquah, Washington

Stir in was 2 raspberries. Are you kidding me?!!!!!!!! So cheap!!!!!!!!!!!!!!! Teens working the shop, expect a tip, for what??????!!!!!!!!! read more

Cold Stone Creamery - 2 raspberries. Where are they????!!!!! - Ice Cream & Frozen Yogurt Near Me - Issaquah, Washington

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I came here to get a birthday cake for my son after Baskin-Robbins turned me down. Dylan took my order and and he was super nice and helpful! I'll be back read more

How could anyone dislike Coldstone? Gosh darn, I dig their peanut butter perfection -- it's perfect. AND I'm soooo glad they stopped singing. Whoever suggested this change was a genius. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Issaquah, Washington

Good experience. Staff was helpful and timely. The ice cream was standard goldstone and well prepared. Nice evening stop I'll go back.

Staff was moderately polite, the place was clean and no complaints about the ice cream. Parking was easy there always seems to be spaces available. Pricing is better than baskin and robins and it's cleaner than Yumi Yogurt. read more

Stood at the counter for several minutes while I watched an employee standing in the back on her phone. A second employee came in, noticed me, and waited on me. I asked for a scoop of chocolate with bananas and walnuts. He said they had no walnuts, even though there was a huge container sitting there, which I pointed out to him. He said that was just for display. I left. I got to keep the $7.00 I would have spent for the smallest size they offered. I probably won't be coming back as I realized I could have walked next door to the grocery store and bought a pint of Häagen-Dazs for cheaper. read more

I paid over $17 for 2 ice cream cones. The ice cream isn't that great and I do not think it is the same quality a what they have served in the past! That is crazy expensive and glad I did not show up with a few children, yikes- I might have had a heart attack if I had to pay for 4 or 5 ice cream cones! read more

Luke Mathew's is so fine, i love watching him scoop my ice cream. He is so amazing. Great ice cream