We sure would have enjoyed reviewing the food; but this review is based purely on our experience in attempting to order food for take-out.
There is zero sense of entitlement, as another reviewer suggested. (Apparently there is though, if you categorize yourself as "in-person" diners on a date juxtaposed against someone ordering take-out because they have children.) Rather than entitlement, there is most certainly a perfectly fair expectation that a restaurant of reasonable quality with sound management and a capable staff should be able to handle a simple take-out order in addition to providing service to "in-person" diners.
This review is simply an honest take on what happened to our family, and a caution to other families who may consider ordering take-out from Coho.
My wife and I were in Friday Harbor staying at Tucker House with our two very young children (both under 3). We settled on getting the kids their own meal (they're too young to appreciate good food) while ordering takeout from a nice restaurant for us to enjoy. In talking with staff at the hotel, they suggested several restaurants nearby, including Coho.
We read several reviews and settled on a couple of options nearby -- opting at first for Coho. I had walked by the place earlier (about 5:45 p.m.) while picking up some food for the kids at a local market nearby. There were three tables occupied, and the menu looked reasonable. So, once I returned to the room, my wife and I visited their on line menu and selected several items to order. (Again, with small children, we would simply have to order take-out and eat out on the patio attached to our room.)
I called the restaurant at approximately 6:00 p.m. and asked to place a take-out order. The friendly person on the phone sounded a little hesitant, almost as if they had never had anyone call for take-out. Surely in a locale like Friday Harbor that could not be the case, could it? After being put on hold three times, it sounded like there was still a bit of deliberation, as I waited to order. Finally, the person pulled the phone away from their cupped hand, and the position was clarified: Coho staff refused our request to order take-out. According to the flustered person on the phone, they were expecting a "large" group of about 8-10 people, so they just simply "could not handle a take-out order." I clarified it was only for two people -- would probably be an appetizer, a couple of salads, and two entrees. Again, they refused to accommodate the take-out order, even for two people. When I asked her if the large group had arrived, she said the group had not arrived, but was expected by 6:30 p.m. However, Coho could still not take our take-out order.
So my basic review is: Coho probably has good food. However, the restaurant is apparently not equipped to handle "large" groups in addition to other potential patrons, especially those ordering take-out 30 minutes in advance of a "large" group's arrival. Accommodating a take-out order for two should not overwhelm a well-managed restaurant, even if they are expecting a "large" group of 8-10 people. We were prepared to spend about $100 on dinner that evening... but were never provided the opportunity. So, yes, my apologies -- Coho's inability to provide take-out garners them a 1-star rating in my assessment, even though I have not eaten (nor ever will eat) there. read more