If you are working through a care home, be sure the care facility has a relationship with CPP - Charles the pharmacist can be quite nasty and an obstructionist if the facility does not have a relationship, in spite of the patient having one for many months. My mother was a client at two previous assisted care facilities and her Rx were serviced by CPP. Then a stroke hit, she was in rehabilitative care for two months then moved to a more comprehensive facility with the discharge Rx sent to CPP. I checked early in the week to see what happened. The woman on the phone said there was no record, did not know who this patient was ( in spite of several months in which CPP serviced her Rx needs) and hung up. When I spoke to Charles, and relayed this incident, he denied it happened or could have happened (nice he protects/defends his employees, despite their behavior) and said he could only assist next week and perhaps some arrangements could be made. A lot of good when there is an immediate need for the Rx. Here is one customer CPP will not see again. read more