Cody pools has been awesome to work with in every aspect. Andy Lance showed us everything we need to do to properly maintain our pool and said we can call him with any questions. Andy was super knowledgeable and runs over everything thoroughly so you understand how to maintain your pool correctly. If you recently got a pool from Cody pools hopefully you get to do pool school with Andy! read more

Andy Lance. Excellent communicator. Explains everything and easy to understand. Through

As an update to our pool saga in reserve timeline, I hope to do another final rebuild update in a few months. At this time: - Potentially now working with Cody through a NDA to rebuild our pool that has been empty for the year. Not optimal agreement and we'll have damage but understand the position CP is in also. - Our pool leaked out for good finally, 1+ feet water in 1/2 a day, flooded things but had to drain it since it has ASR bad likely - ASR was confirmed on our pool through core samples/etc. We had to pay to prove this and take some legal action but at least we kept things moving. - Cody Pools did let us know in early 2024 that we likely had ASR like many pools out there. Huge issue in Texas, not necessarily just their issue of course everyone knows by now. - We had leaking/cracks in walls since late 2022, just after our pool was live from around April 2022, never could remove them, know why now likely. - Our first pool build took ~16 months, longer than our entire house which was a bad experience. Hopefully that our rebuild with CP goes MUCH faster as should contractually and with a new team I hear great things about. Hope to post a review later this year with some increased stars and positive relationship repair from CP. read more

Cody Pools has been fantastic to work with from start to finish. Andy Lance and the maintenance crew are always on top of things, and have a willingness to go the extra mile to offer support read more

We purchased our pool in 2008 from Cody Pools. Why a review after so many years you might ask? First, the pool has withstood the test of time. we have had very few maintenance issues and we still get compliments on our pool and backyard. When we made the decision to purchase from Cody one factor we considered was the strength of the business. We asked ourselves, "will Cody be around if something goes wrong" and "does Cody have the financial strength to honor a warranty"? We decided they were the most stable and it was worth a little extra money to go with Cody because we had more confidence in their staying power due to reputation and years in business. This was around the '08 financial crises and many companies were on shaky ground at that time. After 17 years we needed Cody's help. The pool was fine, but they had not closed a permit. This oversight by their plumber was holding up a new project permit at our house. We contacted Cody for help and within 2 days they had a their master plumber out to our house to inspect the work done 17 years ago. They negotiated with the city to reopen the permit, get an inspector to our house and close the permit so our new project could proceed. Mistakes happen, but how Cody responded to is in our moment of need was great. This could have easily become a huge headache for us if Cody was not here to fix the mistake. They immediately took responsibility and worked fast to fix it. This is why we try to choose reputable companies with a track record and history of good service! read more

Having Cody Pools build my pool was the worst experience of my life. 3 months after the pool was built, I had a major issue with my pool deck and could not get them to fix it read more

Andy Lance was great in service provided and customer service. He has provided specialized service on several occasions. read more

Dillon Dishmon is a great detective. He worked diligently to find and repair a small air leak in my pool system. Thank you, Dillon!

We talked with several pool builders. we chose Cody Pools and so happy we did! Zach Johnson helped us with the design and layout that fit our needs. he listened to what was important to us and worked not only things we asked for but recommended items that would make our pool experience even better! Once we signed off on the design Josh Taylor the superintendent took over on the construction. Josh and his team were outstanding to work with. always available, if needed, and finished ahead of schedule. the crews were very respectful of our property and were great to work with. if you are thinking about a pool, put Zach and Josh with Cody on your consideration list. been in business here in austin for 20+ years and many more to come. if we were doing another pool, we wouldn't waste time talking to any other company. read more

Totally happy with the renovation. Travis Moran did great job leading us through the process and attending to our concerns. J&J tile were amazing. Thanks. - David Zink read more

Everything was great with our pool until we noticed a crack in the inside shell with a leak, they made us prove that this crack, indeed was a leaking Pool even though you could clearly see the crack with the water leaking. Eventually they finally came and tried to make a repair in two different places. Unfortunately, they poured acid on the repairs Which made a puddle of acid form at the bottom of the pool where they proceeded to walk in the acid and walked all over our pool completely destroying the expensive pebble tech. We have lost hundreds of pounds of pebble Tech and it is still falling off ever since the repair that never worked. We contacted Cody and told them what was happening and we are still waiting to hear back. The same leak started again and they aren't gonna do anything about it, and other noticeable cracks have appeared which they won't even look at. Now the decking That connects to the pool is sinking, causing our Polaris pump pipe to crack and break. We have to dig up the pool deck to repair the pipe from the incorrectly installed Cody pool deck. read more

Cody Pools Bee Cave - What a mess, especially our beautiful pebble tech that Cody pools built and then completely destroyed. - Pool & Hot Tub Service Near Me - Bee Cave, Texas

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I recently needed a warranty repair for a small leak in my pool plumbing. The Cody Warranty team is really fantastic - I've needed service on several other occasions, and each time they've been very responsive and hassle-free. A special shout out to Andy Lance who has handled several of my service calls - he arrived on time, is courteous, professional, and really did a thorough job of checking over my entiresystem. Thanks to the entire team! read more

Andy our service tech was fantastic!! He was able to diagnose our pool issue in minutes. Recommend him to everyone!

Kevin from Cody quickly and efficiently resolved two issues I was having: lights and heater. He was very friendly and professional as he explained what he was doing. I can always depend on Cody to stand behind their products. read more

Very impressed with the team at Cody Pools including our sales guy, Alex, and our construction manager, Josh. Our pool was finished in less than 6 weeks, the HOA approval process took longer than the actual construction! It turned out beautiful and we are so appreciative to the attention to detail as well as the flexibility for last minute tweaks. Not to mention the incredible speed at which our project was finished! Thank Josh, Alex, and Cody Pools! read more

Cody Pools Bee Cave - Pool & Hot Tub Service Near Me - Bee Cave, Texas

Update one year and four months. We are still without a pool. They are being chipped the pool for 4 weeks. The repairs take around two months. My new deck and garden builder in march is completed damage. We need to replace part of the composed deck. All the gravel and landscaping lights do not work. We are completely devastated and frustrated. We cannot use our backyard. And I never hear that they will take complete responsability of this. The owners Hans an Mike they never answer your emails. That could be the most appropriate. This hole provoke a tons of discussion between my husband and me and my neighbors. No one is happy and they don't care. If you want to build a over the ground pool, please do not do business with Coddy Pools. They work for money and the benefit of the company, not for the client's rights. read more

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We contracted on our pool in December 2020. It's now May 2021 and all we have is a dug hole with cement in it...it's been 2 months since anyone has come to do any work on it. I was promised as a cash paying client that my pool would be done in no more than 4 moths. We're at month 6 and I don't see this getting done any time soon. 1. All of the work is subcontracted out and they are WAY WAY behind. It feels like there is only one mason for all of the Austin area with them. 2. They have NO system for keeping clients up to date on the progress, what's coming next, why there are delays, what that means for us, etc. Seriously Cody, hire someone to do this and help keep your clients happy! 3. Pool contractor is over worked to the max and has to take all complaints and do all updates...when client calls. I have texted the contractor and the sales rep that sold us the pool every week, sometimes every day. It doesn't make any difference. They make promises they can't keep, they need to hire someone to update clients, and they need to hire more subcontractors for their work or PAY THEM MORE. My summer 2021 dreams are fading before my eyes and there doesn't seem to be a dang thing I can do about it! read more

We signed a contract with Cody Pools in August of 2022. They began our construction in March of 2023. Our assigned job superintendent Jeff McKenzie was the most rude, condescending, negligent, and ABSENT employee who minimized our concerns, ran roughshod with his own ideas even over our objections, explained away the mistakes his subs made, attempted to not build the bar top we had paid for, told me to not "cry over spilt milk" after his subs failed to follow the plan and trenched across an oak tree, tried convincing us that our new filter leaning at a 45 degree angle due to a crooked concrete slab they poured was a-ok, then utterly cratered the job by bringing in unapproved masons from a side company he owned in Houston to do our coping and waterfall. We removed him from our property and our job and he was inevitably fired from Cody Pools. This led to a lengthy delay in which Ryan Curbow replaced him. Ryan worked hard to complete our job and it was ONLY his cooperation that prevented us from lawyering up on Cody. We still can't stand the awful waterfall they left us with and their subcontractors destroyed our existing concrete walkways, but our pool is otherwise beautiful and so far shows none of the problems that many other Texans are having with recent builds. We hope it holds out and doesn't crack like so many others have. We would not recommend Cody Pools. Even if you are at home 24/7 to supervise the work as we were, we feel they will push substandard work at every angle possible if they think they can pull it off. read more

We have one of those pools build on the side of our hill and unfortunately we got a crack that was leaking along the interior bench. It took quite the effort for them to honor their warranty, but they did fix it. The patch job looks terrible. The greatest problem is our pebble tech surface has been deteriorating ever since they made the repair. I'm not sure what they did, but I've contacted Cody warranty a few times and it's been crickets. We had no issues at all with our pebble tech until they fixed the crack. So now the surface looks horrible and we will likely need to spent a fortune re-surfacing it unless Cody steps up and honors their warranty. They seem swamped and that concerns me. I've referred them to several people and now wish I hadn't. read more

We had a great end to end experience w Cody Pools. Mike Pucci was awesome helping us design our pool and get us through to the construction phase. Then Ryan Curbow took over and kept us updated all the way through the construction phase to final permitting. I would recommend Cody Pools to anyone looking to install a pool in Central Texas. Great job everybody! read more

On November 15, 2021, we signed the contract for our new pool, with an expected completion date of May 2022. After a parade of delays, we were able to finally fill the pool in late August. Along the way, they did not purchase the waterline tile we selected, which went out of stock. We had to choose a different tile. Then, there were (and still are) issues with the plumbing. They ended up running the auto fill and overflow pipes above ground along our fireplace and walkway. In addition, they switched the lines for those two features. They also set the fill/overflow system at the wrong elevation. Their repair did not solve the problem, and to this day, the concrete patch is ugly and they never fixed the deck coating. If we use the "over flow", the pool drains to such a low level that the pool skimmers will not function. The auto fill has never functioned. One of the pool lights has never worked and we get no answer regarding the fix. In addition, their drawings show a gate screening the pool equipment, but they insist it isn't part of their scope. We re-fill the pool with a garden hose and just let it overflow when it rains. At this point they have completely ghosted us. read more

Cody Pools Bee Cave - Still ugly and no deck coating repair. - Pool & Hot Tub Service Near Me - Bee Cave, Texas

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the process for deisgning our pool with Kyle Beck was seamless and easy. He captured to design we had in mind and put it to paper. it turned out exactly how we wanted it. Dominique was the supervisor for the contractors and was always on top of managing our questions, pools timeline and other workers. We didn't have to push him bc he was already on top of it. The timeline for the pool was about 6 months which was the expected timeline. Thanks guys! read more

Let me update this review... We did have stone/coping issues after only one year but now, it needs to be replaced! When I sent an email two years ago complaining about the stone they said they can't do anything! But now, after only 3 years my coping needs to be replaced! Everything was recommended by Cody Pools, stone was a Cody Pools supplier, work was them and after 3 years we ended up replacing the stone! read more

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Nice design and pool at a decent price but could have built it myself. Cody subcontracts everything with one stretched out superintendent who's overwhelmed. We ultimately had to do our own quality control and examples were poor backfill of piping, forgot to run water supply line, turned off power to AC pump and flooded house then wouldn't help clean it up. Told us 3 months tops and it took 7 months. Just called warranty department and left VM because pool lights don' work and my electrician said its n the pool wiring. Just remembered Cody forgot to pull an electrical permit too! The list goes on..... read more

The absolute WORST. I beg you to go with anyone other than Cody Pools. We broke ground in March and have had weeks of inactivity. Folks across the street went started their pool Thursday (6/24) and have caught up to our progress in one week with Nelson Pool Care out of Blanco. Four-month head start, was gone in one week. If you were foolish enough to go with Cody be prepared to have them blame EVERYTHING on their subcontractors because they farm everything out. Codys actually does none of the work. AGAIN, please come to your senses and go with someone else, anyone else. I sure wished I had. read more

I hired Cody Pools to remodel my pool and install all new equipment. My pool functioned properly prior to Cody Pools touching it. The remodel was a nightmare. The superintendent, Josh, has had an attitude since the beginning. At one point Josh got in my face and yelled at me in front of my general contractor. My contractor was appalled at the way he spoke to me. I've been in construction for over 30 years and never had anyone speak to me that way. They installed the wrong color coping and it had to be ripped out and replaced and the equipment has never worked properly. I have gone round and round with the warranty department and my equipment is still not working properly. Every morning the jacuzzi is drained and when the equipment starts up it sounds horrible and I'm sure having to refill the jacuzzi is putting a huge amount of stress on the pump. I bet if the pump goes out they will be happy to give me a price to replace it. I cannot recommend Cody Pools. read more

Cody Pools Bee Cave - a reflection of a tree in the water - Pool & Hot Tub Service Near Me - Bee Cave, Texas

Amazing, I highly recommend Jeff McKenzie. Best superintendent I have experienced. Jeff recognized I needed a bit of hand holding through the pool building process. I appreciate his responsiveness and patience. :0)) Good job to Cody pools for finding this gem. Can't wait to build another pool with you in the future. Did I mention "AMAZING?" lol ;0) Best Regards, Jamie Odiorne read more

Andy was courteous, professional, and thorough. I feel well equipped to start my own pool maintenance.

Ryan & Dillion out of the service department came by to tend to our pool today, and they went above and beyond with everything that we asked of them. They were very polite and completed everything in a timely manner. read more

I spoke with many different pool companies before choosing Cody. There were two other companies that came out to my house, talked about design and never called me back after. I worked with Steve on the sales side and he was great. We went through several design phases, a redesign due to the City of Austin right-of-way and he was great through it all. We absolutely love the design. Severo was our project manager and was on top of every aspect of the construction. They accommodated changes along the way and were very helpful with permitting. I highly recommend Cody Pools, Steve and Severo. read more

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I had Cody Pools build my pool four years ago. I was initially happy because they were fairly efficient in building the pool but I found out recently that plumbing was not done to code and after four years the coping is falling apart and there is a crack on the concrete deck. When I called them, they just said it's out of warranty and wouldn't help with anything. I would take my business elsewhere. read more

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Beware of the zero hold-back. Cody does not finish their work. I objected to this at the time of contracting our design, but shame on me--I relented. Construction was relatively smooth up to the point when I wrote the last check in January, 8 months ago. Since then it's been a miserable experience. There were 12 items on our punch list, all agreed to in February, but even with repeated calls we got no followup until I threatened to post a review like this in May. They did some of the work, but we still have not passed electrical inspection with the city. I can't get a call back from our Construction Superintendent without escalating to his boss. Then I get promises to finish that are not followed up. I am exhausted, hence this review. Maybe it will get their attention. If not, I hope you won't repeat my mistake. One last piece of advice: Don't fall for the advertising. There are plenty of qualified pool builders out there. Find one that will write a contract that ensures mutual interest in building the pool to your specs and finishing the work. All of Cody's advertising bluster of being the #1 pool builder references ratings from organizations to which they pay for membership. These ratings have no support from customer inputs. I tried to register my experience with both APSP and PSN. Neither takes inputs from customers. read more

Cody Pools did an excellent job scoping out our project, getting things done in a timely manner, and communicating throughout the project. Matt was awesome up front helping us select the materials to fit our needs and Ryan was great in keeping us informed of the progress along the way. We're very happy with the end result and would certainly recommend Cody Pools to anyone interested. read more

Cody Pools delivered for my family, big time. The design staff listened to our desires, tailored plans that fit our goals, delivered animated computer simulation drawings before completing a contract, and featured great material options (tiles, stones, lights, equipment, deck surface, etc). We viewed and selected materials after visiting both the Western Travis County and North Austin locations of Cody Pools. The staff were courteous and professional. The Cody Pools construction team are diligent workers. Turns out, pool construction involves many elements and phases. Cody Pools moved very efficiently and kept us very well informed. Bottom line: Cody Pools produces a great product -- With full confidence, I highly recommend. read more

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We had a pool built through Cody Pools in the end of 2017. We immediately realized our pool deck was very slick and we told our contractor. The concrete company came out and spread some sand on the surface and then sealed it with an even slicker sealant. We repeated the process with calling the contractor and they came and did the SAME exact thing. We called back again and we have not heard anything since then. I have been putting down rugs and towels so no one falls. It is literally as slick as an ice skating rink!! I guess after they got all of their money they left us. We have had several guest fall, fortunately they did not get seriously hurt. However, if it isn't fixed it's a matter of time before a serious injury happens. I am going to consult with my attorneys this week and pursue legal action because I have no other options. Do not use this company!! A pool is a very expensive investment and we should be able to use it and enjoy it without the stress and worry of someone falling.Shame on you Cody pools, you talked a big talk in the beginning about "being there way after the pool was finished" etc etc. We will not recommend your company to anyone who ask us for our opinion or advice for their future pool. read more

I am in the middle of a pool project with Cody pools right now and would not recommend them. They were the highest bid by far but you justify it by "you get what you pay for". I know there will always be issues and we went into it fully expecting that we would have our share. I won't go into all of the ups and downs but I certainly was not prepared for a 3 1/2 week delay because they built the spa too small so had to demo that part of the pool/spa and start over. My family was looking forward to at least being able to use the pool for the tail end of the season but no chance of that now. The bigger issue is that we are tired of living in a construction zone; our neighbors are tired of our yard being totally destroyed; our dog not being able to go in the backyard; etc; etc. Cody talks a big game about their higher quality standards, more professional service, etc, I don't see any evidence of that. At the end of the day, they still have sub-contractors that do shoddy plumbing work, gunite crews that get backed up and don't show, crews that sit on your porch smoking cigarettes, etc, etc. If they don't manage those crews and set higher expectations then it really doesn't matter how good they tell you they are. I will update my post upon completion but at this point I can say that if I had to start over today I would definitely not use Cody Pools. 9/30/2014 Update - I was out of town for a full 7 days and nothing was worked on. Before I left I pointed out that there was supposed to be a two foot thick wall where there was only a 6 inch gap. No progress on that issue or any of the rest of the project for 9 days. Today they finally sent a crew out to cut the plumbing connections and patch the pipes up. This is the second time they have cut these pipes and patched them up. I'm concerned at this point about of the plumbing job. My latest experience is just further evidence of my points made previously. 2/10/2018 Update - As expressed in my 9/30/2014 update expressing concerns about future issues, I can confirm that my concerns were justified. We are losing about 4 inches of water every 5 to 6 days in the pool. This would be a lot during the summer time but there is no way it would lose that much during the winter unless there was a leak somewhere. Cody tells us that we are basically on our own to hire a leak detection company. If it happens to be a leak in the gunite then they will repair it. Otherwise it's not their problem. I feel totally swindled by this company. They were by far the most expensive option we looked at but you justify it by saying "you get what you pay for". Fortunately I was able to warn some of my neighbors not to use them for their pool projects. I will continue to warn everyone I can. read more

Cody Pools Bee Cave - Water level drop during construction phase. Still have this problem 3 1/2 years later. - Pool & Hot Tub Service Near Me - Bee Cave, Texas

God bless Kelly C, the business manager from Cody Pools whose been tasked with replying to all of these awful reviews. She just commented in response to my initial review that "customer satisfaction is our #1 priority" and I should contact her to address any issues" ... ten months after leaving my initial review. If that isn't a perfect representation of what's wrong over at Cody pools I'd be hard pressed to think of another. Firing Cody and replacing them with a responsive builder 3/4 of the way through our build was the best decision we made regarding the pool. Good luck Kelly trying to address the concerns of your two star company's previous clients, I'm not sure if you lost a bet or what but it's an unenviable job to say the least. read more

I stopped by the office today and it was locked and then I saw someone inside and he came to the door and said what do you want. I said I am interested in a quote on a pool and he said you have to have an appointment. I said okay, can I get your card and he went and got a card and said nothing. Then I said are you interested in quoting me on a pool and he said he was swamped and did not have time to talk to me. I said no worries and left. He was not rude but he sure as heck did not even attempt to get my name or any information from me. That tells me I should never ever do any business with Cody Pools in Bee Cave and Karl Cramer the designer who did not give me the time of day or any inclination that I was a potential customer that could spend a lot of money with Cody Pools. What an attitude!!!!!!! read more

Codys contacted me to "make things right", so I entertained them. 1. They sent a surface specialist to review the brown stains in the pool and he told me that it was from iron on my water used for the refill. I have my well water analyzed already three times since we moved into our 2016 new build and we have no iron in our water. 2. As for the Oklahoma stone coping, the technician told me this is not a good stone to use around the pool as it will sluff off always contrary to what Cody salesperson told us. We will have to eventually replace the coping. 3. They sent technicians out to unclog the auto overflow system but he was going to show me how to do it myself in the future as this falls out of my warranty according to the rep. Well the guy completed the repair but no one contacted me to be home to receive that inservice from him. I guess I have to figure this out myself in the future. 4. Finally, the customer rep requested me to provide him our repair bills for the flower boxes so Codys would consider refunding us for the shotty masonry of the five flower boxes. I sent Codys the info on what we paid to get the flower boxes reinforced but received instantly a negative response from Codys: They would not pay for any repairs made even though they were responsible for the poor workmanship. In fact, the response I received was so pointed and quick to their position of refusal that it appeared to be a standard rejection notice I am certain Codys is well versed at delivering. We paid over $90,000 for this headache and Codys treats us like we ordered a $30 KMart kiddie pool from them and had them drop it on our front lawn. Review will remain at a one star as it is a good looking pool but now we regret having installed a Codys pool. read more

My experience with Cody has been absolutely terrible. They promised swimming within 4 months and we are now a year later and still having to call repeatedly, day after day after day, week after week, to try to get them to finish the work. At one point the manager of the project hadn't even been with the company for several weeks and nobody even thought to reach out to let us know let alone get a new manager assigned to the job which was already months behind schedule. If you sign a contract with Cody be prepared to wait and to lose your voice telling them to get work done on your project. read more