Tried to get a pedicure four times with two different reservations and two times as a walk in. Main lady in charge of reservations and services put my first reservation down for the wrong time after confirming 3 times over phone for the correct time when making the reservation. When I arrived at the reservation time with my friend she argued that my reservation was for the incorrect time 30 minutes prior despite me saying no, I confirmed with you 3 times yesterday it was 5:30pm not 5:00pm. Then we tried to come in as a walk in but she refused to take us bc a larger group of tourists had just walked in so it "would not be possible for us to get our pedicures today". They were still open for 3 hours yet we were told we couldn't get service that day. So we made an appointment for the following day in person. Then she said "oh wait I can't do that time how about this time instead?" We said fine tomorrow at the later time we can be flexible. When we came back the following day, again we were told you can't get services today we're overbooked. So then we tried asking when we could get 2 spa pedicures today? The lady told us about an hour and 15 minutes and then she'd be able to take us. We said no problem we can hang out and come back in an hour to be here. Then the lady replied, "oh no, sorry, we can't do that time either"... wtf?!? So I again said okay, when CAN you take us today? She responded maybe in about 4 and a half hours. I was livid as this was the second time driving to the shop to be turned down for services and now we were being asked to wait for 4.5 hours when they had 10 spa pedi chairs wide open and techs not doing anything. I immediately called Professionail in Lihu'e at Kukui Grove who immediately said yes, please come we'll be waiting for you both and have chairs ready. Night and Day difference in customer service! We drove to Lihu'e and it was well worth it bc we were immediately taken back to spa pedi chairs, the services were less expensive, staff was very kind and extremely great at their craft and we finally got our spa pedicures. Sam and Stephanie at Professionail are the best!! Coco Nails has something against locals and it seemed they were holding spots open for when the tourist boats in Port Allen would return or the hour before they departed to take walk in tourists over locals who booked times for services ahead instead of just showing up. Skip this place and go to Professionail in Lihu'e!!! At least at Professionail you'll be greeted promptly and with a smile plus you'll have your spa pedi done by the best!! The gel is worth the extra $20 too bc it won't come off in the sand or working in boots on cliffs all day. Run away from Coco nails and run towards Professionail; you'll be pleasantly surprised by the quality of services, staff, cleanliness and everything else you could want in a nail salon. They also do a stellar job with gems on your nails for some holiday sparkle in Lihu'e. Zero stars for Coco Nails and 10 stars for Professionail in Lihu'e making it worth the drive into town. Hope this helps y'all decide where to take your business especially if you have a schedule and are trying to get services for the time you actually booked to be able to get some self care and still meet your daily scheduling requirements from work to keikis. read more