Took car in for oil change. Have valpak coupon that is valid for $19.99 oil change. They refused to accept the digital version of the coupon even though they advertise in Valpak. Cheyenne is a manager and was exceptionally rude about it. She has no customer service skills. No one seems to ever be aware of their own promotions. I would recommend going somewhere else for your car washes and oil changes. read more

This Car Wash Rocks!! Man, I had the best experience I have ever had at a car wash in my entire life. Cobblestone in Surprise is absolutely amazing! The atmosphere is wonderful, and the customer service is top notch! I brought my Lexus here is get it washed and these guys did a fantastic job on it. I was blown away with the attention they pour into each vehicle. I heard about this place from a coupon that I recieved in the mail. I decided to pay them a visit now I am glad I did! Once I saw how this place operated, I decided to go a head and sign up for the monthly program. I plan on bringing my car through here very often! If you are looking to stop into this place, ask for Tyler the manager, he's great! Great job guys! read more

I signed up for the 16:99 wash all you want which the sign stated and the attendant stated then after going in one a new attendant states I found only come in once a day, when I ask where it said that, he looked in the advertising and it didn't say that any where then I came in the next day and they cancel my membership. read more

Broke my powersteering while doing full synthetic oil change. Too bad, too sad for me.

We've been coming here since they opened in Surprise and they have really improved with customer service and cleanliness, inside and out. They have very good package deals for car washes that we've purchased this year and we've noticed that they're trying so hard to have the car top-notch before driving off. And if not, they'll fix it right away if asked. Terrific job, Surprise! Keep up the great work. It's definitely showing. read more

So far so good, the wash tunnel was down, the attendant was very cordial and explained what was happening, it would take a hour to get my car washed. I will wait till later, stay tuned. read more

We decided to get our truck detailed. The first shock was instead of paying $100 it is now $200! Yikes ! They said it would take 3 hours. We went at 3 hours and it was not done. Went to lunch then 2 hours later it was "done". You go check on the $200 work and see the front grill NOT clean. The windows over sprayed with armor all and then "cleaned" smeared badly and still areas on the dash with dust, we asked to have it completely cleaned. After another hour we left. Then on the way home I looked up and there were spots on the ceiling and the grab handle to get in the truck was still dirty and still dust on the dash! The front windshield is still smeared. This is not the first time we had this experience before and stupidly tried them again. We will never return. read more

Took my car in for a deep clean after driving across the country. I sat there for over four hours and in that four hours nobody touched my car. Finally demanded they give me my car and a refund and they quickly vacuumed and wiped down the driver's seat and floor and tried to say "oh we're halfway done" when I've been sitting there the whole time watching it not get cleaned. Will not go back. Do not recommend. read more

Got swayed into buying a long term program. Been disappointed on more than one occasion and kept my mouth shut and just continued service. After 4 disappointments out of 6 I decided to STOP my service. I got CHARGED a $37 cancellation fee which I was NEVER informed about when purchased. Just let them know when you want to stop service and they will be happy to help you. They (the internal personnel tell you to go to the website, so they don't have to face your RATH. Horrible!!! read more

Took my mother's vehicle in for a quick oil change and wash. Techs were very nice and not very pushy on sales, which actually makes me want to get more done. The vehicle was cleaned very well and service was good. The store inside was very clean and sanitizer was available which is important during this virus scare. We will be back again. read more

I literally don't know why I came here. From past experiences I knew they do a terrible job. $30 dollars to still have visible pieces of leaves and dirt on the floor and cup holders look like they were missed completely. This is a brand new car too so it's not like it needed a ton of elbow grease to clean. Lesson learned. Will definitely wait for my mobile detailed to have an opening next time. read more

Horrible quality paid 39$ for their higher car wash package and they didn't wipe anything down inside other then the dash. Everything in backseat was barely vacuumed out very visible things were left. Very disappointed will never waste my money here again. read more

I have been using Cobblestone for almost two years almost daily since I'm a rideshare driver. My previous location on Alma School/Baseline in Mesa was excellent!! Staff there was attentive and kept their entire area clean and well stocked with towels. If you noticed a problem with a vacuum or the air hoses, the were immediately on top of it. As for this location....I see tons of workers and always long lines for the full service but the express/self service is a HUGE . It is always dirty--trash over flowing, trash on the ground, towels look like they have been just chucked into the bins, vacuums barely suck and the AIR HOSES ARE BLOWING WATER!!!! Defeat ms the purpose of getting water off the car, right???? I've moved to Surprise for almost a month and dread coming here to clean my car before starting my day. I've spoken to staff several times and it's "oh we will look into it" and "we're an older location "...just BS excuses. They clearly don't care about their self-service customers. Debating canceling my unlimited plan and finding another company to go to. I don't want to do that because, there are so many locations I can go to if I need to do a quick clean on my car during my work day. Giving the next closest location a try in Glendale. it's better than this one. So disappointed! read more

I came here to get my Mom a car wash and when I first entered the gentleman was SUPER helpful. I didn't catch his name but I definitely didn't think my experience would go so downhill after that. I purchased the highest membership. When they signaled the vehicle was done I noticed the cupholders weren't wiped down and there was still some scuff marks that could have just been wiped off with the towel. I pointed it out the the guy and he immediately became defensive and aggressive. I stepped back and asked for a manager he then proudly with a sarcastic smile said he was the manager. He started throwing out my moms personalized cup holders on the ground trying to make the situation worse. I then pointed out crumbs still in the back seat and his response was "I'm getting my supervisor!" I was so shocked at how he was handling the situation and how defensive he was being. Then the supervisor came over and was a little bit better but still pretty defensive I explained to him what happened and never once raised my voice or was disrespectful. His response was "Well we get a lot of customers cursing us out and yelling at us." I see why they get those interactions. Customers who are just simply trying to get what they pay for are getting aggressive responses. I will never go back and will continue driving to 43rd ave and Indian school for my business! The two guys who assisted me were Dane and Spencer. Would not recommend! read more

(Reposting feedback after Yelp removed it due to inclusion of a name) Poor job overall. Still dead bugs on hood and front. The Wash Sales person offered specifically to have black marks on door sills, arm rest, seats, etc removed - terrible job! I was able to clean the center console arm rest in about 30 seconds, and it only took me a minute to get the door sills clean - it's like they didn't even try! I'd have raised the issue at the time, but the car had already taken longer than promised and I was late for work. So not happy with this waste of money... read more

Made an appointment last week to have two trucks detailed. Spoke with Robert. He was great. I dropped both off Sunday morning. I was called mid afternoon to pick up. We went down to pick up and my sons Ram was terrible. We paid for wash, wax, complete inside detail. We noticed a big glob of road grease on R/R fender behind tire. Looking closer the sides still had road grime on sides. I asked for the manager Ivan. He was a nice guy and apologetic. But he said based on what I was asking for I should of been charged double and they were losing money. You charged me $250 per truck. I don't think you were losing money! Anyway we left the truck for a few more hours. I returned at end of day. Asked for the keys. It still wasn't right but I was unwilling to wait. I went over to the self serve area and finished cleaning the bumper and wiping down the chrome. When I was driving home the windows were filthy! It was really noticeable in the sun. When I got home is when I noticed the wheels. There are really nice black rims in truck. They didn't touch them! I spent another 30 minutes clean the wheels and windows. There attention to detail is terrible. The inside looked great. After examining my other truck I was satisfied, but the windows needed to be cleaned also. read more

Happy about my wash. My car looked really nice after the cleaning inside and out. Definitely have a rude cashier here but I guess we have those everywhere LOL!!! Overall I'm happy with my service. read more

It's my first time here I saw the reviews wasn't as I was expecting it so I thought I have to go and judge the experience myself the staff is soooo friendly and happy environment, very clean waiting lobby I'm pleased with the service I will be back thank you read more

So I paid $19 for an upgraded car wash where they were supposed to vacuum and wipe the interior, and clean the tires, besides having the outside go through their machine. I found many panels inside not wiped down and all the seats except for my own we're NOT vacuumed. I even found large debris on the back floor. Next time, I'll stick to the $3 carwash near circle K because at least I know I can clean my car, as cumbersome as it can be when I have plans for the evening. read more

I come here almost every week morning and see the crew get everything set up before opening. Spencer is by far the best worker here as most people are just standing around He is getting things ready. He is a man of hard work, a few words and a fIst bump. I enjoy starting my day off here. Keep up the good work Spencer! read more

I brought my 2008 Lexus RX in for a detail. I could not understand why it wasn't ready in three hours. I spoke with Mike, Nick and Teyon (the detail guy) and learned that they were upset by paint and finish scratches on the passenger side. Instead of calling me to request additional work to repair and remove these scratches they kept the car and did the work at no further expense. Frankly I was shocked and surprised as I got back at 1:30 an exceptionally clean vehicle with no more paint scratches. And yes I am pleased. They really made me happy and with Covid going on it made my day. read more

Trinaty is an astonishing worker. Highly would recommend coming here just to talk to her. A ray of moonlight in this dark dark universe.

Cancelled my membership due I sold the car. Charged my card 10 days later. Cancelled again and asked for refund. Also left a voicemail. No response of any kind. Do not do business here. read more

As I sit here writing this review, I am watching my boyfriend re-wash his truck after paying $23 just yesterday. The first clue was when they wondered out loud if his lifted truck would fit in the tunnel? Huh? This is AZ- is this the first lifted truck you have seen come in here? After they finally agreed it would fit, it was about 45 min until it was done. We waited inside and were hoping to hear our name called over the loudspeaker like everyone else's was. Eventually, after no name calling, the owner popped inside and said hey your truck is ready. Huh ? Our name was never called. We were in a hurry so didn't have time to complain but this was seriously the worst wash we've ever had. Overspray on wheels from the tire dressing, dirt on the fenders and the inside was not touched. Top of truck was also not touched or wiped. Whoever owns or is in charge of this place please pay attention! How is this place even in business? Also, asked for new car scent and they didn't even do that. Super disappointing!! read more

Cobblestone Auto Spa - Here he is re-washing his truck. What the heck - Car Wash Near Me - Surprise, Arizona

I would no stars if possible!!! Lost my brand new z71 car mats!! They washed my car-didn't put back upgraded Chevy mats-I called they had them-went to get them- they can't find them!!! No reimbursement offered! No compensation! Not even a free wash! This place sucks!!! Sure... I talked to the manager and told him I would be posting.... he didn't care! My email is sunnkist@cox.net read more

They got me out of a bind! Had sold a car and was going out of state. Scheduled mobile detail company and they never showed up. Took the car to Cobblestone and they work the car into their very busy schedule. They did a great job! So great that I bought another detail for my other car. Ms Schultz read more

This is an update. I went in to try Cobblestone one final time. Everyone was on point. No sloppy work and the floor mats were put in correctly this time. No crud left on the car. The difference I saw was that the workers were engaged with their jobs. The last time there was no discipline. read more

Stopped by to get my truck washed, the lady I got behind was slow in moving her car up and then took her keys with her. I understand that isn't their fault but that caused me to be behind in line and 2 vehicles that got there after me were getting vacuumed so I kindly asked the guy there if he can please work on my car before the car next to me to make sure I wasn't delayed any longer but he immediately had attitude and was defensive. He said, "she took her keys that not my fault". I said I understood that I was just asking if he could please make sure my truck was worked on next and then he said "well I don't know maybe I'll see". He then just walked away. I previously bought a coupon book for the washes and the guy had already scanned it so he said he couldn't return it. It's so frustrating to be treated without any consideration with the fact that I had been sitting there waiting. I didn't scream at him I wasn't mean I was simply asking if he could please work on my truck next since I had been waiting and had gotten there before the other vehicles. There are too many others places to go get a car wash, no need to get that kind of treatment. read more

Came here to get my brothers truck detailed and was hoping for a good experience. It would have been a reasonable amount of time IF it were to have come out right. My sister in law had to point out quite a few problems and have them redo them. They also didn't clean outside of the truck very well. She actually took a towel and wiped off some stains that the workers did not get. They were just going to give us the truck like that.... Welp, she definitely pointed them out and we will be having to take it back in a few days after it fully sets. Some spots are already coming up. How unfortunate. You think with all the very low Yelp reviews that they would amp of their game.... nope read more

If you don't mind spending $60+ on a HANDWASH just to go home and spend hours cleaning missed areas and water spots... this is your place. Do yourself a favor and take your vehicles somewhere else. read more

I got the $30 ultimate car wash, which means they clean the interior and exterior. The exterior is relatively clean (still has dirt around the handles and on the trunk somehow). The interior looks like it wasn't touched at all. Seriously. The interior got a quick vacuum and that was IT. I still have fingerprints on my screen, bits of garbage in my door, smudges all over my interior that weren't wiped down, the seats weren't wiped or vacuumed. To be honest, the only thing that looks like they did was run it through a crappy automatic car wash and did the fastest cheapest vacuum possible. Never go. read more

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First time visited. Really disappointed in the quality of the wash. I purchased the Ultimate wash for $34,.when I arrived home I found the center console was missed and the rear window deck was still dusty. I expected much better for a $34 wash. Probably won't be back. read more

Cobblestone Auto Spa - Rear window deck - Car Wash Near Me - Surprise, Arizona

I just gave $118 to a company who doesn't care about their customers. I started with an oil change. They offered me a special for an extra $15 to get the inside of my car wiped down. I accepted and stated my seats needed to be wiped down and they told me it was included. After waiting for my car to be completed, I walked over to it. The young gentleman inside was on his cellphone and when I got inside the AC was on and the station on my radio was changed. The AC wasn't on when I pulled up. When I asked him about my seats, he stated that I didn't pay for my seats to be wiped down just the inside. The seats are inside the car. So I walked inside and spoke with a manager and he stated that it was an extra $15 to get my seats done. Do you know how frustrating it is to speak with someone who clearly doesn't care about what you have to say? That's why I'm on here speaking. On top of everything, my windows were still dirty and a stain that wasn't on my seat before is on there now and the wipe down they did in the inside, sucked. Below is a picture of the wipe down they did on the inside of my car and the stain they left on my seat. The only reason I gave a 1 star review was because I'm unable to post this review with out it. This location didn't deserve any stars at all. I won't be back and I don't want anything from this company as I won't be spending any money or time there ever again. read more

After promising myself I would never go to Cobblestone again after my last stop and very bad experience I decided to try it once more. Well it seems the first time was not an isolated incidence. The car wash / tunnel broke my Thule bug deflector today. After paying $119.44 for the oil change and carwash I was told it was my problem and Cobblestone was not responsible and there were signs everywhere that I should have read. Unfortunately there are no visible signs if you pull up to the oil change garage which I did and was not made aware of my unknown responsibility to protect my "after market" accessories from the carwash tunnel. I was to say slightly angry. After several minutes of arguing, the manager Anthony W. was able to assist me and make things right. I appreciate Anthony's effort and thank him for finding resolution. I will give Cobblestone another try. read more

Yo, f@&k this place. Used to be great and friendly place. Now it seems as if new management or the minimum wage increase messed this place up. They once had a great place when these guys were working there that practically knew everyone by first name basis like these guys Frank, Renee, Jason just to name a few. Now every time I've been in it's new managers that looks like former meth addicts or something. They speed up the drive through wash and the wash you just paid money for leaves our car all soapy and not very dry. Tired of even when they wash the car for me I still have to tell those guys that something is still dirty and to top it off with giving me attitude. They used to bend over backwards for you. If you want something done right, do it yourself. After 10 years I'm done throwing money away within the last year. read more

This rating is for the fast pass billed without my consent. It would not be here if I knew that was going to be added.

Bought the "Works package" off of groupon. Place was really busy but man were these guys on top of things. No lagging, no chaos or confusion. These guys run their op like a well oiled machine. Props to you guys for that one. Truck was beautiful & sparkling and customer service was phenomenal! Dont remember the girls names at the counter but they were all very kind & helpful. The guys outside i dealt with were Cody & Davey, both were amazing. Thanks guys!! read more

I cannot begin to tell you how bad the experience was there this time. I paid $137 for a complete interior detail and I spent 4 hours there. I had to complain to the manager twice and when they finally got me out I received my car looking just a bit better than when I brought it in. I will let you judge for yourself. See the pictures. Needless to say I will absolutely never go back. Shame on them and their service. Waste of money and time. read more

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I have been going to Cobblestone now for 2 and a half years. They are speedy and friendly and always take great care of my truck.. I am there at least 2 times a week read more

Got my car washed inside and out and when I got in I noticed part of my stereo was broken. I can tell you my heart dropped, because rarely will a car wash take responsibility for something you can't prove. So hesitantly I still approached a manager and Tyler came to help. Even though he had no reason to believe me, he listened and made a judgment call in my favor which is just beyond me! He tried at first calling auto shops to find the part to no avail. He then took it upon himself to search eBay for the part. Found it, let me approve it, and had it ordered within 15 minutes. Just went and had the part replaced and I couldn't be happier. I'm sure many people try and scam them out of parts so it means the world to me that he believed me and fixed it. I know he didn't have to and could have sent me on my way with nothing. So thank you Tyler! read more