If could give this place zero stars I would. I paid over $40 for my car wash. I had streaks on the windshield and hand print all over i asked the kid if he put air freshener in? He replied sure did. He didn't I will never go back. Stay away from this car wash. Don't waist your money read more

Customer service is top tier!! I've been coming here for a few years now and through out the years even though it's a little pricey compared to others around, the customer service has still remained phenomenal which is the reason i keep coming back! Special thanks to Austin and Deveric for helping me this morning in a stressful situation! read more

This is the only place I take my car I always get the best service from Austin, Adam and Noah!! They always make sure I get the right products and service for my old clunker! I highly recommend these guys and this establishment!! Thank you Austin!! read more

Cobblestone Auto Spa - Car Wash Near Me - Glendale, Arizona

Came here to renew my membership someone took my card told me I was good to go, seen they took $31 from my bank, came the next day to get a wash and it said I had no more washes, the same guy who took my payment was also confused, talked to the manager even showed him the charge from my bank account and he said he can't do anything about it since the worker didn't give me my receipt and that I was lying about the employee taking a $31 payment even though I showed him my bank statement when it took the money! SMH don't come here all they care about is money. Definitely will be letting my friends and family know how horrible customer service they are. read more

I really enjoy working with this location and their staff. Excellent people and super friendly. They have gone above and beyond in their service. From their service coordinators to their store manager - Rachel, always understanding and fair. Have been an unlimited member for years and will continue to be so. read more

Sales focused & pushy for memberships, they don't like no. Trunk wasn't vacuumed - I literally watched the "quality control" person look at the trunk, snap a pic and even talk to another guy. What's the point of quality control if they don't actually fix the problem when there is one. Disappointed, this used to be a go to location for me. read more

Cobblestone Auto Spa - Trunk not touched - Car Wash Near Me - Glendale, Arizona

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my boyfriend & I went to the surprise location and got a oil change done on his truck along with fuel filters to give them a try . worst experience. Won't ever come back. truck left with 3 different codes. Threw itself in limp mode. The truck went into them completely fine. Truck was leaking oil from the oil filter and oil pan. We called the 51st and bell location because we have better experience & trust this location. James & Seth took care of everything. Found out there was air in the fuel lines and a few other things that could've avoided this situation even though it wasn't their mistake. They took care and fixed everything the surprise location did wrong. I highly recommend this location for the service department. Thank you guys! read more

Took my fathers 2020 Chevy hunting this season, had some trail scrapes from branches. Needed a wax and polish to get it back to looking good. Initially didn't get the service I wanted, partial fault of mine for not being clear. For $70 I got a spray on ceramic coat( didn't fix the scratches). This is we're Richard ( car wash manager) came in. He observed me inspecting the paint, after a couple of questions he knew what I needed. Keep in mind it's Saturday 5:59 pm and they close at 6. Richard dedicated to consumer service offered to hand wax the truck that night. We ended up deciding the next morning would be best. It's a breath of fresh air to have some costumer service. Richard and his detail specialist didn't charge me any extra but went the extra mile to ensure my satisfaction. I appreciate Richard and his team here on 51st and bell road. read more

I can see why this place has bad ratings. They are expensive and they do a horrible job. I didn't buy the cheapest wash and I swear they barely vacuumed cause there were still crumbs and the inside windows still look like no one touched them. There were still bug guts on the hood of my car as well. $30 is a rip off. Definitely canceling the membership. So sad there isn't a decent full service car wash here. Disappointing. I can do a better job myself. read more

Excellent customer service and very friendly staff I started going to Cobblestone Auto Spa after my favorite carwash closed its doors . While I definitely agree that Cobblestone takes longer than other car washes I've visited, however, it is definitely worth the wait. Cobblestone is committed to giving the customer what they want, a great car wash at a reasonable price. Cobblestone is committed to making each customer happy and satified. Give Cobblestone a try you won't be disappointed. read more

Love this location. Sergio with quality assurance always making sure my car rolls out looking amazing and always such a great attitude! He always double checks the details to make sure I leave satisfied. The washes Cobblestone provides for the value as part of their membership service can't be beat! My Saturday morning routine, Cobblestone always has me starting the weekend CLEAN! read more

After a long time of thinking about it I finally decided to give it a try with the interior detail wash and let me tell you that is one of the worst decisions in my life, I went in on Wednesday to get it done and after they were a done and a few hours after it dried I was speechless, there were stain in the seat that were not there before also they call it "DETAIL INTERIOR WASH" not just the seats all the center console wslas the same as I left it when they took it in. I've been back 3 times know and they have not been able to fix it and all they say is "sorry we missed it", really? come on that's what I came in for and pay for and not to talk about the 6+ hours I've been here from those 3 times. NOW I just want to get a refund and stop doing business with them. I don't want to generalize probably they are some locations that do a good job but If I were you I would think about it twice before paying all of this money for nothing. By the way I got pictures but don't know how to add those here or even if it's possible to do so. read more

I get the unlimited service, it is reasonably priced. It is hard work and they do a good job for the price. Sometimes there is a wait, but I am okay with that. read more

Charged $100 for lifted truck. Got a crap job...I would've taken it back but don't have 2 more hours to deal read more

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I went in Monday to get my car washed. They talked me into half off detailing. So I did it. Picked up my car. There was dust on the left corner of my dashboard, and something was sprayed on my passenger side windshield and little side window. I worked all week so I couldn't get in for a redo until today Saturday. After four and a half hours I pick up my car and windows were still dirty! I am canceling my membership! I will never go back again! I'm very disappointed! read more

I went to the 51st & Bell location for the Ultimate Wash. The complete process took no more than 10 minutes and I can see why. As I was driving away, I noticed the new car scent I requested was not added. It also didn't look like they spent much wiping down the interior as it still looked dusty in spots. When I got home, I lifted the tailgate (crossover) and saw that they didn't vacuum, even though I removed everything beforehand. I also saw the handful of black scuff marks along the side of my car were still there. They are easily removed by rubbing them off, but apparently there was no effort put into wiping down my car. I doubt I even got the benefits of the Ultimate Wash. I ended up vacuuming and wiping down my car myself when I got home. Not what I expect to do when I paid for a $36 wash and tipped 20%. Cobblestone won't ever get my business again. BJ's needs to come back. Their crew did a great job at making sure my car was clean. read more

I cannot believe that 15.00 gets you such a clean car. Employees are fast and efficient. They even let you pick out the scent for your car.

Just paid $59.99 for a hand wash. I should have just paid my 10 year old to wash it for me, she pays better attention to detail. The car wash wasn't even busy either. Such a rip off. Save your money and either wash yourself or hire a professional. Best part of my wash was the super nice lady clerk who rung me up at the register. read more

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I love this place! They take very care of my truck and everyone here is very friendly. I highly recommend this place! read more

I used to go to the Cobblestone Auto Spa in Surprise but it's pretty far from my home so I was thrilled when they opened the new location at 51 Ave and Bell Road. I bought the Supreme Wash Unlimited plan ($29 a month) and I go there every week so my truck is always sparkling. The employees are always cheerful and really hustle to get your car done perfectly and in a timely manner. I must admit, I also go there to get the free popcorn they give for you to eat while you are waiting for your car to be done, ha! They also have no-appointment oil changes and brake inspections at this location, as well as DIY drive-through lanes. I've done this a few times as well as the full service, and I like all the things they have readily accessible.... dash wipes, trash bags, drip towels etc are all complimentary and available before you drive through. Someone is always there to guide you on to the conveyor, and he pre-suds your car as well. After exiting the tunnel, there's a huge area with spacious stalls for you to detail finish your car, including microfiber towels, strong vacuums, and even hand held air blowers. read more

I got yelled at when I went last week, lol. I got an oil change and car wash and having been my first time I wasn't sure how the process worked. There was a sign to designate an entrance for oil changes but nothing else. So I waited and then I was then screamed at, not a 'loud enough that you can hear me above all the noise pollution' yell, but a 'wtf are you doing you idiot' kind of yell as an older mechanic directed me. And as I was getting out of my car he was talking to the younger staff, seemingly encouraging the same behavior in them. So good luck with that. Never going back and would encourage others of the same. read more

Do yourself and drive right past this place and get a cheap drive-though wash. Employees? I guess, "living the dream" one says. The rest looked like there not there for work. Paid $31.00 for no soap, no wax, no wipe down? What a joke Went to SuperStar car wash right after. Perfect in every way. Same cost. read more

Our family has been coming to cobblestone for over 10 years. We've never had any issues and it's been like family to us. Sergio out on the assembly cleaning line has been wonderful to us always caring and goes the extra mile.. thank you for being our go to car wash. read more

Very disappointed with them. Came here to get my car detailed. Hours after the wash, I rode in the car and received painful chemical burns all over my legs and behind. I know they are burns because my skin blistered in some areas and now 5 days after the reaction, my skin is now peeling off like it would from a sunburn. The response from the general manager is claiming it's just irritation from having sensitive skin, which I do not have. No offer to rinse the seat the way it should have been the first time. No credit or compensation offered. Definitely never doing business here again. Paid $150 for a car detail, ended up with burns instead. Lovely business practice! read more

Cobblestone Auto Spa - Chemical burn - Car Wash Near Me - Glendale, Arizona

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I went to get my oil change last week awesome experience everyone there was kind,friendly,and very helpful. With the oil change I wanted to upgrade my wash and before I can tell them the guy helping me out already offered it to me.overall very helpful and will be coming back for my next oil change!!! read more

I've been coming here for a while and Sergio has been the most polite and respectful guy here the way he manages his team outside and the attention to detail he takes is impeccable really great customer service read more

I just came home from a 5 hr stressful drive from California that just got hit by a storm, which resulted to some mud and dirt from the road. I got denied from having a carwash! What a BS. I guess this place just wanna wash clean cars plus your wallet. Went to a different place...got my wash with no drama and no question asked. read more

I've been taking my car here for cleaning for over a year but today was the last time. I figured last visit was a fluke but I see today it's not. Again the interior or my car is not cleaned satisfactorily. They do not wipe everything down like they are supposed to. There is dust, beverage splash marks and crumbs or small debris still in cup holders, door panels and dash. The last time I came they failed to clean off the suction cup marks from a phone holder off the inside of my windshield and it's still there after today, too. And it's not like when you're wiping the windshield you can miss it. Exterior is better than interior but still have bugs, etc. that was not cleaned off properly. Very disappointed and there won't be a third chance. I'll find another wash who will actually do what I pay them for. *Response: nope. After not only wasting my free wash I earned points towards but also paying full price this last time, not a chance in hell. read more

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0 stars if possible. Not because of the wash, which is mediocre at best, but because their illegal tactics. I brought my Silverado in for one of their higher level washes. The man told me he would discount the wash and give me the rest of the month unlimited. I agreed since I was just going to bring it back once a week for the rest of the month. Come today, I see a charge for this same amount. He signed me up for a reoccurring membership which was NEVER discussed. I tried to call their customer service line (which they never answer, hmm, wonder why). I was thankful I got someone from corporate who refunded my original wash and the membership. She reassured me they would speak with the location about this. PLEASE BEWARE AND GO SOMEWHERE ELSE. You're better off paying for a mobile detailing service than this junk. Do yourself a favor and avoid this at all costs. read more

We have a new Tesla that is ceramic-coated, so it can't go through the car wash or the lifetime warranty is voided. Well, this location does not have a foam cannon, but the manager said they have one on order and will contact us when it was supposed to come in about 2-3 weeks, and offered to do a hand wash. They used improper microfiber cloths w/ low-volume GSM, and don't correctly rinse or swish them in a different bucket between re-soaping, so they just rubbed the microfiber-trapped dirt all over the car and created swirls in the new paint and 9H coating. After it was "done", we checked the car, and there was smears all over the windshield both inside and out, and water spots all over the side mirrors and the body chrome. They re-did the wiping, but the results were still poor and smeared. The staff acted annoyed and in the several visits we've been there w/ our 2 nice vehicles, the customer service was very, very poor and sloppy. On Jul 12, corporate staff Emily emailed w/ our concerns - here is the response: "Hi Bruce - I appreciate you bringing this to my attention. I am going to have the manager of this site take over and reach out to you. They have a better understanding of the situation and I want them to try and make this right for you because we do not want to lose a loyal customer like yours to easy corrections." Guess what? No "manager" one ever reached out to us as expected, and all calls to the location went unanswered, and all emails and voice messages to Emily, Heather, and other corporate staff have been 100% ignored. All message left on their silly "Contact Us" form online have received zero responses to our follow-up. The manager never called us as promised, so we stopped by again recently and they said the foam cannon was on backorder, and would call us when it is due in. We call today the location and some guy who said he was the new "manager" claimed to not know anything about a foam cannon that was on order, and further stated he's "not going to buy something special for one person", and regarding the proper microfiber cloths for washing and drying a high-end ceramic-coated car, "we will use what we have", and was very argumentative and unpleasant. We won't be back, have shared, and will continue to spread the word of these unfortunate events w/ many neighbors in our Arrowhead Lakes community so they may avoid the inferior service and paint blemished to their autos. read more

I usually come to get a car wash at this location because I feel that their machine really deep cleans my car. Unfortunately today I felt the machine wash my car really rough and once I got out to vacuum the interior I noticed all these paint scuffs that weren't there before the car wash. read more

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This was my second time coming to this location. The first time, I went for an auto detailing for my car. While I feel that $150 was a bit inflated for what they did, they did an okay job. For my second visit, I was looking for an unlimited car wash package. At $29, they offered the cheapest, with the best value. The staff working at this location yesterday morning (August 10) was exceptionally rude. I told them I had been there two weeks prior for a detailing. One of the girls asked where I was parked and I told her that I was parked over in one of the vacuum stations, as there really isn't any "parking" on site. She gave me some attitude and asked what the make and model of my car was, because she had to go out and get my plate number. For some odd reason, they could not find me in the system from the two weeks prior, getting a detail. They made this HUGE deal about me not being found in their system. All I wanted to do was sign up for unlimited car washes. What and the hell does that have to do with my prior detailing work? Apparently it's a big deal. They then asked me to step aside so they could help other customers, and that someone from the detailing department would come talk to me.After several minutes, the detailing department rep went over and talked to one of the cashiers, and there was a lot of looking at me and finger pointing at me. It was rather rude and made me uncomfortable, and also angry. Then the detailing rep came over and told me that my former detail was not in the system and they would have to reach out to get corporate involved before they could help me. Remember, I am only wanting to sign up for unlimited car washes. This is getting out of control. I told the rep I would take my business elsewhere, and I have. I will not be returning to ANY of Cobblestone's locations again. In fact, we got such a good deal at Clean Freak, my partner, who has an unlimited wash pass at Cobblestone currently, will be leaving to join me at Clean Freak. They offer a multi-car discount. Cobblestone does not, and feels the need to rip everyone off. Not this sucker! read more

Sales person (Jose) was VERY aggresive, I had to interrupt Jose multiple times as I knew what I wanted. This was our first experience with this brand, so after purchasing the car wash, I asked where we should wait, est how long it would take. I was pointed to a door. An hour later, I asked the young lady behind the cash register about my car. Not even looking up, she told me someone would call my name. 2.5hrs later, I asked another young lady who went to check on the car. She sheepishly returned to tell me our car had been finished. I never found out how long it had been finished. As sold to me by Jose, the car is not sparkling clean. The windows are a mess, the tire rims remain dirty, and the vaccum never touched the back of the car. I'm not really in a hurry to do business with this brand again. read more

Worst service ever today. I could've wiped down the car better. Canceling my membership.

I've been going here for a few years now and loved it. Was a bit weary about coming here because of pricing but always worth the money spent. The mechanic staff are extremely versed in their profession, nice, honest and go above and beyond to help you. Service from Robert, Shawn, Ray & Larl in Oil & Lube, shout out to them for helping me with my oil cap which they went out of their way in calling a dealership for a new cap. Robert went out and got it and put it in my car. I'm a young female and always feel comfortable coming here not having to worry about being taken advantage of due to my lack of mechanical knowledge. Love coming here, rarely have to wait long. read more

I had a great experience here I own 2 cars got two coupons in the mail for 50% off full service oil change and wash both times josh help me and definitely will be a returning customer excellent customer service and friendliness read more

Cobblestone Auto Spa - Car Wash Near Me - Glendale, Arizona

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The cost for basic wash is $17 which in my book is way to much. In California car wash cost alot less & California is not known for lower prices. The attendance seem friendly etc . This review is strictly because of the cost for value. No tire dressing or inside leather dressing. Just no frills. Went 3 more times & paid more $27 & $35 took add gloss & my molding to have dressing done. However 2 times the front people doing vacuuming never pull up mates, I had to ask them, then paying $8 more for just molding to be done with solution that moisturizes plastic, i look and they did not do the front molding & the back was half....ss. Just dollar for value not worth it. It is you have one job to do , do it well not act like you are owed a job. read more

I have been going to this location for years. Used to be good however they have become absolutely terrible. I pay $50 for a car wash and there is dirt and spots all over, the armor all is slipped on and not fully applied and I had to ask the crew to wipe it on evenly. I shouldn't have ask them to clean and wipe down. Waste of money. This has happened co timually and I have had enough. They have lost a customer, two actually as my daughter no longer goes there either. read more

Great service and a super clean car wash. My car was crazy dirty when I came in and I'm leaving shining like a diamond. This is definitely my new go to car wash to keep my sweaty clean and shiny. Their lounge area is comfortable, it's set up for busy professionals to keep working while your waiting for your vehicle. read more

Cobblestone Auto Spa - Car Wash Near Me - Glendale, Arizona

Johnathan was very personable and was able to upgrade my service with no problem. Topiy was great as well, he took extra care of my car and was able to remove a stubborn smudge from the hood. Thank you guys and team, I'll be back for my next detail soon read more