The 51st Ave and Bell Road location is terrible. If you want a poor customer experience and no communication, go here. I dropped my car off yesterday around 1pm and was told they would have it ready at 5pm. I let them know I would give them until 7am the next day nice. The guy looked in the car and said the dog hair was no problem and he has seen a lot worse. I go into today at 11am and was told they were almost done and it would be 30 minutes. That passed and 20 more minutes, which I reached out and they told me 25 more minutes. That passed and no one reached to me about anything. I just stood there looking clueless. Absolutely no communication. I called again and they finally brought my car out... TO DRY! They said the dog hair was the problem, but it seems they just took their time to get to my car and tried to rush it. Scuff marks still on the door, marks by the gear with food residue, the door has this gooey substance on it, but they charged me for a 19 dollar wash on top of the detail. Unfortunately, they had terrible attitudes, especially one of the guys doing my detail. Poor customer experience and I will not be back. The manager Dustin at this location does not seem to have control over his employees. I asked for him multiple times, but he never reached out, albeit he was there in the spa location. $160.00 wash and there is still dirt and marks everywhere! Yup, they rushed and waited on this one. No excuses and they want to offer a car wash at their location for free.... No. read more

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Worst car wash I've been to. They treated my truck and materials with the most disrespect, very unprofessional and canto follow directions. Never do I hope to come here again. Above all- very poor job on washing the truck. Plus they messed with my ac and stereo. read more

Cobblestone Auto Spa - Car Wash Near Me - Glendale, Arizona

Poor customer service,they can't Detail car properly,I made a complaint to the Maneger the one with pony tail white hair,he was very rude,I'm not coming back.place is nice and has so much potential but nobody cares about customer satisfaction.i would like to talk to the GM actually,both managers are incompetent in that location.they should know customers care about reviews read more

Garbage... You pay to have your vehicle detailed and they don't even wipe off the console area or cup holders. Vents and visors weren't touched. Seriously?? I could have shampooed the carpet myself. I was paying for the cleaning of the hard to access places that I don't have small tools to deal with. The tech was able to get a Dr. Pepper stain off the roof fabric. But aside from that.... It just looks like they cleaned the carpet and rubbed Armor All on the dash. Not worth almost $400. And would not recommend their detailing service to anyone. read more

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ZERO STARS. After a 12 hour, two day road trip this is always my first stop after unloading the car completely. I always feel a bit hassled to buy a monthly pass, but ignore that. For an obscene $115 for quick inside and outside detail, I thought I'd give it a shot. Loved the past work. I was told it would be 25 minutes, no biggie my 1 year old could wait it out. OVER AN HOUR LATER- they still were not done and I said I'd come back. They asked for 20 minutes and said it would be perfect. I don't think anything other than the drivers seat was touched. Sticky stuff, milk from my daughter, dirt, dog hair was visible on all surfaces. IS, this only happened a few hours ago. Then to top of the disappointment, I drove home and couldn't find the keys. Knew it was inside because, touch button. After calling twice to speak with the service man who told me they were in my cup holder where I placed them, My husband found them. IN THE WINDOW. No idea how they didn't fall off driving home. I hope this issue can be resolved or moved forward, though no one can answer the phone. I tried all evening. read more

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I paid $79 for a full service wash, vacuum, tire dressing, inside dressing and outside dressing on my black plastic parts. I still had bugs stuck to the front bottom of my pickup, dirt splashes at the back fenders, and they totally forgot to put black dressing on the rear bumper. I will NEVER go back. I have never done a review before, but felt the need to do it this time. read more

I told the gentleman what was the best wash I could get in about an hour. It was not a busy day. There were maybe 4 other cars there. He talked me into an exterior and interior cleaning that would be $110.00. And said it would only take about 45 minutes. Almost two hours later, they said my car was done and ready to go. I got in and feel the interior was dirtier than before I gave it to them! Horrible customer service and horrible quality. Do not recommend! read more

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Update from my previous review --- Did corporate ever return or attempt resolve what happen "that one fine day in 2020"? Answer is no!! So don't trust this particular location. Chandler, Tempe & the one near the 51 fwy are more knowledgeable than this one any day not to mention their customer service is just as on point as their services. read more

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This is quite possibly the slowest car wash I have ever been to. If that's not bad enough the last time I picked up my car there was long dog hair all over the backseat. It must have been on whoever vaccumed it, but it wasn't from my dog! read more

Just wanted to shoutout to Cobblestone Auto Spa and the amazing job their team did on my deluxe car detail! My vehicle looks great and shiny! During pickup, there was a miscommunication however Fabian Felix and Nicolas smoothed it over and went above and beyond which made me a very happy customer and look forward to returning! Thank you gentlemen! read more

Went there on 11/25/24. When I got home I realized a piece of my front bumper was missing. They would have noticed because I'm assuming it came off in their wash. It is a smaller part so I didn't notice until I got home and stood in front of my car. They did not say anything to me nor did they leave the piece of my bumper in my car so at least I could attempt to re attach it. Do not recommend going here!! read more

AWFUL!!!!!!!!!! Arrived at 9a to get a wash. Talked into buying an unlimited plan. I got the Platinum wash. The best and most expensive. 950a not ready so I go and ask the guy if my car is done. Replies ya, go ahead without checking my receipt. I look in the car. Not vacuumed and mats not replaced. See pics. Tell him. No responsibility taken and blames the front. No resolution Drive back to front. Nice guy says he'll do it again. I don't have time as I've been there an hour. Gets manager. Derrick apologizing and offers to vacuum again. Platinum wash and not vacuumed and windows not done. He offers to vacuum himself. No above and beyond offer but to just do what i paid and asked for an hour earlier. I complain. I vacuumed myself. AWFUL SERVICE. AWFUL RESPONSE AGAIN.... SLOW!!!!!!!!!! Came to cancel my 3 month plan from last visit. Had to ask 3 times to cancel to finally be told I had to go online. Got oil change. Took over an hour. Glad my commitment is over so I can move on from this lazy place. read more

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So disappointed ! We tried out the new car wash this morning ! My husbands truck was dirty but not bad . When it was done ,it still looked dirty. Water Spots all over it ! Bugs and dirt still on the bumper . We paid $39.00 for this truck wash ! I think my husband is going to take it back !!! The guy that took the money said we should of got mud remover or bug remover upgrade ! You would think for $39.00 it would be clean! Now my husband is our rewashing the truck ! read more

Paid $80 for detail of JUST my dash and doors think it was a good deal (until I got my car back). I was there for over an hour, needless to say there were MAYBE 10 cars the whole time. But when I was brought to my car from a distance it looked beautiful!! On getting closer I could see water spots all over my windshields and mirrors, dirty patches on the passenger side, and once getting inside my car there's grass & dirt still ALL over the floors, my mats, change AND cup holders. Yes, of course "they" send a little OLD lady that speaks no English to walk me to my car knowing full well of the halfass work they did. I walk back into the store but unable to find a English speaking employee. SO frustrated that I just left, deciding for LAST TIME that I would NEVER go back (used to get my oil changed here until they started overcharging and under producing). read more

Swung by to get an oil change and wash for my truck, but found out that the shop that does car washes won't be open for a couple of days. Bummer, but figured I'd give it another chance once it opened up. Huge thanks to them though for sending out some coupons to show the neighborhoods around them they are open. Nothing says welcome to the neighborhood like offering the neighbors a deal! I would normally go to the $3 car wash... wait scratch the $5 car was down the street but these guys just wonmy business. Welcome to Bell Rd. Looking forward to coming back soon! Update: The lack of care that the car wash people show while wiping down your car is amazing. For the second time in a row they messed with the rear view mirror in my wife's car and broke off the cover for the mirror wires. I had to ask them what happen, they didn't even mention it when I got my car back. Only after asked about it did the guy make a small attempt at fixing Update: Went through the express wash. Quick. Easy. Good price. Plus you can vacuum yourself and use the towels to catch and missed spots. read more

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Worst place !!! I received a car wash and when my car was finished it was still dirty. They have no quality control. I don't speak Spanish so it's hard to get anything taken care of. This is th third time. I call to talk to manager and he didn't even do anything. He said he only paid $40. You need to pay 30 more dollars so we can clean the inside but he didn't inform me from the beginning about the $30 that I have to pay . If you're going to pay 20 or 40 you'll get the same results . read more

Would give no stars if possible. Had been here before for full details on two different cars if mine on two separate occasions. For those experiences we had excellent results, done same day with no appointment, took a couple hours and left with spotless vehicles. However this last trip, we decided to get a monthly unlimited wash membership as it made the full detail clean come down to a promotional price. Turns out that my cars roof racks aren't secured we'll enough and the power from the drive through wash machines was too strong. I get that it wasn't cobblestones fault for a defective if my car, so I went in to cancel my membership after just one wash. This was two weeks into the membership. Manager said sure , she'll give my info to department that handles that. I asked they call me to confirm so I'll know it was processed. Sure thing she said. Two weeks later my membership monthly fee charged. I went back in and asked why this happened if I was to have it cancelled. That I had wondered why no one confirmed my cancellation with a call. Manager again said she'll reach out to have it cancelled and that only corporate can handle refund after cancellation is processed. Again I walked away hoping it to be resolved. In the meantime I emailed corporate through the website regarding this experience. They responded that without that membership -# they couldn't do anything. We'll naturally I had pulled off that sticker with the number weeks ago when I thought I cancelled. I responded to them asking to look me up in any other way. No response. I calked this location two more times with voicemails about my issue and also once live to again ask them to process my refund. I have never received any follow up and they kept a months membership fee . Awful business practice , awful service. I am reporting them to BBB as well. read more

I come to this cobblestone to get my car serviced, and I always have a good experience. The technicians are knowledgeable, informative, and friendly. I feel I get a good value every time I need a service. read more

Ok, today the Detailing Manager made this right by both immediately re-doing the detailing, AND giving me a free diamond wash, which more than compensates for the original problems. So I really appreciate that. read more

Services promised were not performed. Only half of interior was touched. I just paid this company 80$ for a car wash that I had to come home & finish. Total disappointment read more

I received a car wash and when my car was finished it was still dirty. They have no quality control. I don't speak Spanish so it's hard to get anything taken care of. This is the second time. I call to talk to manager and the leave you on hold forever. Then I call back and they say that the manager will call back, haha on me. I responded to the manager with my contact information, and there has been no response. This place is a joke. read more

Wish you were able to rate a place more then once. Pulled in today to get my truck washed on my fast pass and I had a couple issues about some of the sprays they use as I have a puppy battling cancer and I have to be very cautious on what he's around. I spoke with the manager Derrick and he was absolutely amazing and understanding as well as helpful. He went above and beyond to help me out and I can't say how grateful I am for that. These guys are great here and I'll definitely be a long term customer. Thanks again Derrick. Used to come here before CobbleStone bought it and they always did a great job. I decided to give these guys a shot and got a monthly pass since I'm always taking my truck offroad and getting it dirty. Anyways I couldn't be happier with the service. These guys are great have excellent customer service and always seem to go above and beyond. I'm there almost weekly and the guys always remember and make sure that not only is my truck cleaned well but I'm out of there fairly fast as well. Ask for Teyon he's there most the time and always make sure to say hi and check over my truck. Employees like him are the reason I become a regular at placeThanks guys keep up the good work I'll be a regular for a long time. read more

Cobblestone Auto Spa - Car Wash Near Me - Glendale, Arizona

$79 inside and outside not worth it. They didn't do anything they were supposed to do except half way wash it

Requested a wax and left with water spots!! I signed up for a monthly subscription to find out my account was never processed except automatically payment! Been fighting with them for 4 months now to deactivate the account and keep getting no response. My card company has filed stop payment request and still no response! read more

Cobblestone Auto Spa - Side window water spots after a detailed cleaning? - Car Wash Near Me - Glendale, Arizona

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While this place was super busy we were quickly helped. They have many options of the type of wash you want and you can even sit and watch it go through the wash. I loved that they had a little soap gun for the kids to sit and aim at the cars. As a parent this can be a lifesaver on certain days! Errands can be so boring to s kid so distractions for the win! Prices were fair and the store was very clean. Not only did we wash our car, my dad also came to wash it. Both were cleaned very well, organized and quick pace. read more

Cobblestone Auto Spa - Car Wash Near Me - Glendale, Arizona

Wanted to provide an update, was contacted by "Peter" , asked me to email my issue and it would be resolved ....3 days later , crickets and silence , have not been contacted by anyone from Cobblstone ...... read more

Cobblestone Auto Spa - Handwash and Detail by Me , Myself and I .....thanks for nothing Cobblestone , out $50 ........ - Car Wash Near Me - Glendale, Arizona

Maggie an absolute legend she's AMAZING what I noticed about her she's willing to help out the crew in any way I know she's management Maggie's attitude and her willingness to EXCELL is quite the Accomplishment that Cobblestone needs read more

I got a coupon for a premium car wash ($39) for 25 but even tho they said it includes vaccuum all they vaccummed was foot area in the front nothing for the seats That's if you want "DETAILED" there was free vaccuum areas but I was unable to do that today and 25bucks for a car wash???!!! Also inside where you wait they dont have Coffee! just ice starbucks candy sodas but no coffee..and I came from the Lab after blood tests and fasting! arrggh.Wont be going back. read more

This was my second chance visit, there will not be a third. Understand that I went to Cobblestone on Val Vista and Baseline every month when I lived on the east side. In July and December, I bought the buy 4 get 2 car washes free coupon book and got the Works. I moved to the West Valley last year, this Cobblestone is the closest and is about 20 minutes away. I found a car wash I like closer but wanted to use my coupons, I felt they were worth it. The first time I visited they said I was ready, but they did not vacuum my car or dress the tires. So, I had to wait. But I like to give second chances, could have just been a bad day, right? Looks like I was wrong. This time when I was there, I checked the tires and the vacuuming, but what I missed was worse. The time of day and sun really had an impact on what I could see. When I pulled out onto Bell, I noticed the middle console was not wiped. Then I noticed that the dash was not completely wiped, then the side mirrors and the rearview were not wiped. What was worse was that the center screen was so streaked, you can see in the picture that I ran my finger through it to show how awful it was. Then I could see the sun hit the passenger window, which was not cleaned at all, not even touched and still had proof of my dog putting her face on it. (See pics). Today I was driving, and the sun hit the back window and it looked as awful as the center screen. I spent like 20 minutes yesterday when I got home cleaning these surfaces, today I had to clean the back window. What a WASTE OF TIME AND MONEY. I have one more coupon to use, but I will have to drive even further to a different location to use it, maybe I will have better luck there. read more

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Had purchased their Platinum service with matt and interior clean. Went through the wash okay, but then they drove it and parked on the south side of the building to be done, Four other were there as well and had only one lady doing these vehicles, mind you top tier in pricing plus an add on. With approximately ten people working the line, minimum price for wash... I watched my vehicle sit there, driver side door open for 40 minutes. The Ram truck next to me the same. After 40 minutes I asked why the vehicles were not touched and finally the gal came and did mine. Sorry Cobblestone, if this is your priority, I will take my Platinum service elsewhere. read more

I am so mad. I took my car in today at 8:55 and sat in the back inside waiting for someone to call my name. 1 hour later I went to the desk and asked what is going on? She had my keys and said someone came in and said Hyundai, I Didn't Hear Him At All. The didn't park my car in front where all the other cars were. If my friend didn't get up and look for it we would still be sitting there. Not Happy. read more

Over the past couple months, I've done the Express Wash and the full service and I recently decided to sign up for the Unlimited Wash on a monthly pay basis. The wash mechanism uses a conveyor instead of those wheel tracks, so no worries about your oversize tires or wheels here (see the vid I posted). Lots of high pressure for the undercarriage, sides and your rims with soft cloth for the body and roof. Kids can blast the dirt off with the "Suds Blaster" when your car is being washed and they love it. When it's busy on a weekend they move slowly but they are thorough when getting to the details like interior, tire dressing and wheel fine cleaning and polishing. It appears that a supervisor checks work at every station before they take your receipt and get your keys to you. If you're in a hurry, you should mention to someone in a maroon shirt or visit on a weekday morning when it's not as busy. The lounge inside to wait for your car is comfortable and the outside has plush patio furniture and shade. Food and drinks available for purchase and free popcorn. There are tons of free vacuums outside with compressor guns to dust off your ride if you want every drop of water gone. Look for coupons in your mail and expect to pay about $32 for a thorough exterior wash, interior clean and vacuum w light detail plus tires and wheels polished and dressed by hand and don't forget to tip the hard working people who do the things the machines can't. read more

Cobblestone Auto Spa - Suds blaster - Car Wash Near Me - Glendale, Arizona

I've always been a loyal customer to cobble wash! My experience today was really top notch! From arrival to the clerk to departure. Normally I get the diamond touch but today I didn't have the expense so I choose the express wash. The express wash really out did it self from outside to in! The vacuum team could've done a little better but that mistake was not too bad to mess up my experience today! The last advisor (manager, maybe?) who checks the vehicle & calls the customer to pick up! REALLY OUT SHINED everyone!! I just had to write a review. Not only did he wiped every inch of my car. But he tripled sure his staff was on their top game -- despite how hot it is.. he was working hard! That made me had to give more gratuity then just $5. These men work hard! & working with the heat is not easy OR FUN! I been to a variety of cobble stone in the valley and will observe every customer service action and this one location really out did it! Simply, easy & good customer service!! My car smells very extra too! I love that, most locations are greedy with there scents, so i always buy extra in the store! Anywho, hopefully I win the gift card so i get can me a membership! The sales man did offer me a good deal however didn't have the expense to do so! Clean car = Happy customer :) Ill be returning. read more

Originally wasn't able to get the service completed. However after receiving a follow up call from Austin and returning to get the oil change done, Austin took great care of me, provided a wash voucher and I received the type of customer service that had been my previous experience. I prefer to patronize Cobblestone as they recognize Veteran's and even offer free oil change on Veterans Day. read more

My last visit wasn't great. I decided to give these folks another try. Today, they did a great job. I know that when we do bad, we're told. I believe that when we do good, we should also be told. I will go back now based on the job today. read more

Went yesterday and was really disappointed for $80 I was supposed to get interior and exterior hand wash. The front interior was done sloppily and none of the rest of the car interior was touched. Screen on display was a mess. Terrible smell. I will not go there again. read more

After running it through 3 times on a platinum service I still had bugs on the front of the car, kick panels and door panels still had dirt from shoes on them, and grease smears that weren't on the truck before it was washed. When I addressed this with the manager he said the $40 platinum wash doesn't cover wiping down the interior. I pay for a monthly service and the manager seamed to not care if I quit the subscription to a monthly wash!! would have given them less than 1 star but it won't let me. I would not recommend this car wash to anybody as they don't care about quality or customer service if I treated my customers this way I'd be out of business. read more

I am an unlimited customer of Cobblestone and get 4 or 5 car washes each week. I was thrilled when your location opened up at 51st ave & Bell Rd. I have always had great service at your Surprise and E. Bell Rd locations, and when you first opened this location it was very good, the energy of your young staff was great, and Chino added a sense of professionalism and excellence. But lately the service has been terrible! Usually wait over an hour to get my car washed. Today when i drove in, no cars were being finished and guys were sitting around while there were 10 cars waiting at the vacuums with only one guy checking in and one doing vacuuming. If this doesn't improve, I'm out of here. read more

12 hour drive. 5 of it in snow and slush. My vehicle was cake it dirt snow mud and salt. The men who worked on it and completely detailed inside and out did an absolutely amazing job. And the gentleman who helped me figure out exactly what I needed to have done. I will definitely be coming here everytime I'm in tow read more

Just pay 235 dollars for a full car wash and oil change first thing the car was not clean correctly there was dust and dirt inside they didn't clean the windows either then I opened the front of car to see why my car was losing power when pushing on the gas and found one of the air hoses off they never got it back in place me and my family will never go back to that place I would not recommend it at all read more