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    Coastal Windows & Exteriors

    2.9 (93 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Coastal Windows & Exteriors

    Window installation

    Window replacement

    New roof installation

    4 More Services

    Roof replacement

    Siding installation

    Siding repair

    Siding replacement

    Coastal Windows & Exteriors Photos

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    $7k fix

    Stay away from these guys! We worked with them last year and have had nothing but problems since then. This photo is of the current contractors trying to fix things for $7k! Nothing good to say about them at all.

    Please do not use this company for any type of moderate-risk deleading or if you need any type of paper work filled out. We own a two-family house and are renting to a family in our downstairs unit for the first time since we've owned the home so we did the right thing and got a lead test - since our home was built in 1910, there was lead. We got their name off of the moderate-risk deleader contractor list provided by the state, got a quote, and signed for a job to replace window sills and window trim that had lead paint. In every communication, I made sure to mention that this was for a deleading certificate because I didn't want to end up in the mess I am now. I was assured that they could do the work related to the lead paint and the work was done quickly. When I inquired about the deleading invoice required by my lead inspector, I made sure to communicate that I needed it by the end of the week last week so I could keep my appointment with my lead inspector for a final inspection. I eventually got the paperwork on Monday morning after sending several emails and texts that went unanswered and showing up at their office with my two children ready to wait until they gave me the paperwork. The lead inspector came on Tuesday and did the dust wipe test in the apartment. I received the results today and they failed. Apparently after the company did the work, they were supposed to clean the apartment to get rid of the lead dust. They did not. Now I am waiting for someone to contact me so they can come clean the apartment properly and pay for an additional lead inspection so my tenants, a family with a 1-year-old, can move in next Saturday. This process has been so stressful and frustrating - please do not use this company.

    This is their second attempt at fixing a poor installation.  They feel this is "done".

    Like most contractors, you're not just buying a product. You're buying a service. The service from Coastal Windows has been hands-down the worst we've encountered in a long time. We renovated an entire two family home with dozens of vendors and subcontractors and Coastal is in a completely different league of disappointing. Our project has been plagued with delays, bad (absent) communication, and a horrible product. I won't even call it a finished product, because we're still arguing with them - to finish the work. I would not recommend them, their products, or any service they offer.

    No sealing/caulking at all - this a window exposed to the elements so we are getting water damage.

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    11 months ago

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    7 months ago

    The previous reviews are true, they refused to give my wife a quote unless "Her husband was home." Go somewhere else!

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    5 months ago

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    11 months ago

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    6 years ago

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    7 years ago

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    5 years ago

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    5 years ago

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    9 years ago

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    6 years ago

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    Stephanie V.

    Thank you, Stephanie! We are always happy to help!

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    7 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    Stephanie V.

    Thank you for your positive feedback, Amber!

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    6 years ago

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    Page 1 of 3

    Ask the Community - Coastal Windows & Exteriors

    Review Highlights - Coastal Windows & Exteriors

    I haven't yet had the installation of my new siding and windows, but I've had the most wonderful experience with Coastal's courteous staff so far.

    Mentioned in 2 reviews

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    Barrowclough Contracting

    Barrowclough Contracting

    (2 reviews)

    Barrowclough came highly recommended, especially Paul Newman. I had seen his work at a couple…read morehomes. It was perfect. When it was time for us to do a major renovation, we invited them to give us a quote with other contractors. We ultimately chose them, although they were not the lowest quote. We chose to leave our home during construction to give them freedom to do their thing. Not only did Paul work quickly and efficiently, but during the job, he called frequently to keep me updated, and he came up with ideas to make the space more usable and modern. Rather than keep 2 old fashioned pantries, he had an idea to pull off the doors and order cabinet frames and doors and extend the kitchen into the hallway. He pulled out the insides and reengineered them to our custom specs. The result was that for minimal cost (hundreds of dollars) we got much more functionality and efficiency. We ended up adding to the kitchen and dining room job. What did we add? We removed popcorn ceiling, painted hallways and stairwell, painted master bath and bedroom, redid two upstairs bathrooms and more. We came home to a new house in April 2021 just as covid is (hopefully) winding down. What a gift Paul is. I'm happy to show the work that Paul and his crew did. He employs the best subcontractors and partners with them to ensure they are working together well. You can't go wrong with Paul and Barrowclough. Paul is a master carpenter.

    We had an excellent experience with Tom Barrowclough Contracting on our recent home renovations…read more Tom met with us promptly after I called to request an appointment for a quote. Our project included a new roof, siding and all new windows. Tom delivered our detailed quote within a week or so. Our project started mid July 2018 and was completed last week. We were informed by Tom that the foreman, Paul Newman and crew would arrive at 7:00 am on a Monday morning, which did happen. Going forward Paul was in communication with us daily informing us of the next days schedule. All coordinating of product delivery, plumber, electrician, plasterer were under his supervision. There were no delays even with the August extreme heat. The crew of 3 were courteous and worked consistently through out the day. All materials were cleaned up at the end of the day. We requested some additional projects and the crew all worked together and made it happen. This included painting all the new window trim and a few rooms and ceilings. What impressed us the most, beside the quality of work, was that the Barrowclough team took our project and ran with it while consulting with us if needed. We would rate our experience as 5 stars and will use Tom Barrowclough for our next home project. Pat and John Dunn

    Gibely Len Construction Co - Cedar roof with a view

    Gibely Len Construction Co

    (22 reviews)

    they get the job done fast, but there quality, craftsmanship and caring about doing a good job, is…read moreseriously lacking. they destroyed a 12 ft section of aluminum flashing that abuts the sunroom roof and house wall. they made numerous 2 inch holes in the flashing, my guess is with a pry bar, during the removal of the shingles below the flashing, speed is everything, taking your time to make sure you don't damage the flashing is an afterthought. Now I'm concerned about all the other flashing on my roof, that was probably damage during the roof job, that I won't know about until I see the leaks In my house interior.

    I've been a Len Gibely customer for years, calling them to take care of various projects. This past…read moreweekend, the roof on the garage began to leak, despite being only 9 years old. Naturally I reached out to Len Gibely. What was their response? "Unfortunately we are not taking on any new roof repairs at this time. We are currently booked 8 months out. Maybe try reaching out to the company that installed your roof?" Ok. So apparently there is a waiting list of people with actively leaking roofs willing to wait 8 months to have them repaired? Len Gibely must have branched out into mold remediation as well as roofing. And as they must surely know, since I've been a customer of theirs for so long, that the 203k construction company that rehabbed the house isn't going to be come back for a roof repair 9 years later - they only do total rehabs. If you want a company you can depend on, look somewhere besides Len Gibley. By the way, what's up with the reversal of the Gibely and the Len?

    Ben The Mason - Repairs and repointing.

    Ben The Mason

    (15 reviews)

    One of the best in the business! We hired Ben to repair our stone foundation and stone wall at our…read morerental property on Wallis St. He was prompt, professional and takes pride in his work. We then hired him to install a brick patio at our home in Beverly as well. He arrived on time with his two sons. The boys were as professional as their dad. We have a few other projects we will have him come back to do. This is a gentleman of his word, which is a rare thing these days with most contractors. We highly recommend Ben for any of your masonry work.

    I selected Ben The Mason to repair / rebuild the fire brick inside a fireplace and chose him…read morebecause of his experience. Inside the fireplace, grout had all but disappeared on the back / angled wall and several fire bricks were loose. Timeline of events: Sent an email to Ben with pictures and a description of the problem on a Friday at 3:12 PM. He called me at 5:15 PM that evening asking if he could visit to see the job and offer me an estimate, he came by at 5:44 PM, and after reviewing and carefully describing the work needed to repair, he offered his proposal which I accepted. AND the VERY NEXT DAY, a SATURDAY mind you, he and his son arrived at 8:00 AM and the job was completed by 3:00 PM. So literally WITHIN 24 HOURS Ben The Mason had responded to my request, came by to see the job, offered a quote, and did the repairs. The entire experience exceeded my expectations, and I am very impressed with the service and craftsmanship provided by Ben The Mason. HIGHLY RECOMMENDED.

    Coastal Windows & Exteriors - windowsinstallation - Updated May 2026

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