The sales people were helpful but also felt very much a sales pitch- they did not have some of the specific products we wanted, but did go out of their was to find one of the patio doors that they initially did not think they could get. They also did not itemize the bill and when we asked for an itemized bill told us their computer program did not know how to itemize. To me that made no sense and leaves me feeling like we may have been ripped off with our prices We ordered our windows on April 10 and told it would be 4-6 weeks until delivery. We did not get them until June 24 (10 weeks). This took a lot of time and energy pushing- they kept pushing back the timeframe and at one point told us mid- July. This may not be an issue if you are just getting replacement windows, but we are doing an addition and cannot get the inspection until the windows are in place. The delay on this delayed our entire project. That being said, our architect drew the plans for our skylights wrong, and the sales person actually helped us get the correct size quickly (like the same day we started to install!) it was very helpful and above and beyond for him to do that (though I'm not sure if he could get them the same day why we couldn't get all of our windows sooner!!) . read more

This company has not completed the job that we agreed upon in our contract. As part of my roof replacement, they were supposed to install a chimney cap. It's been over two weeks since they replaced the roof and have yet to install the chimney cap. I've contacted the company several times asking them to finish the job, and each time I get in contact with their production department, they tell me that they are waiting to hear back from the roofing crew about scheduling. Additional highlights of my experience since they started work; it took a week for them to remove the dumpster that was taking up my driveway, and two weeks to remove leftover construction materials that were sitting in my front yard, issues which I raised multiple times with them over the phone. Additionally, when we agreed upon the contract covering the roof replacement I was told it would be 6-8 weeks until a crew would be able to do the replacement. After six weeks, I started reaching out to the representative who sold me the roof and did not hear back for two weeks. I eventually called the company directly, and surprise, they were JUST about to call me to schedule when the crew could come by. In total, customer service for this company is abysmal. read more

Incompetence all around. Avoid this company. They claim to be better than their competitors but that's a joke.

I hired this company twice. Learn from me and don't hire them once. Just say no! The first time they merely replaced 3 windows. All seemed well and I hired them a second time. Big mistake. Hired them to install a door and a window and siding. Biggest mistake. The door was a disaster and the window was the wrong size. I had to live with the door for several years even though they said they would correct it when they installed the door. Then they refused. Im here today because I just had a new door installed PROPERLY! Of course by a different company. The difference is amazing. The door was so bad that I had to stuff towels around the gaps. I had to have the windows replaced as well due to poor installation. Finally, the city inspector pointed out the problems with the siding. Of course I figured something was wrong when pieces of siding disappeared from around the windows, only to later find them slipped down behind other panels because they were not installed properly. I have now paid twice for all this work. Again, just say no to this company. read more

The roofing work performed on my home did not meet accepted industry standards and has resulted in significant and preventable damage. The attic was left improperly vented, causing temperatures to reach 120 degrees, which indicates a clear failure to install adequate ventilation as required by standard roofing practices and manufacturer guidelines. Additionally, the pitch of my kitchen roof was not addressed correctly. A low slope roof should have been installed with a rubber membrane, not shingles. The decision to use shingles on a roof with this pitch directly contributed to ice dam formation and subsequent water intrusion into my kitchen ceiling. This is a well documented risk associated with shingling low slope surfaces, and any qualified roofing professional should have known and disclosed this. These errors have created ongoing structural and moisture related issues that will require corrective work at my expense. Based on the deficiencies in workmanship and the failure to follow established roofing standards, I cannot recommend or support this company read more

The previous reviews are true, they refused to give my wife a quote unless "Her husband was home." Go somewhere else!

These guys found it impossible to believe that I own the house my husband and I occupy (I'm female). Really obnoxious and overbearing in insisting that my husband had to be present for their sleazy sales pitch. They simply couldn't believe that a woman was the owner of the house!! What is this, 1951?! Not to mention that they could have looked it up in the public record easily. Get a clue, dudes! Also, don't believe the 5-star reviews. Read the low scores first. read more

We had a great experience with the installation- huge shout out to the crew/Artem for installing all of our windows in one day. They were super professional, left the place clean and did great work. We love our new windows! read more

Back in 2022 we hired Coastal Windows to replace our exterior trim and fascia with Azek. I had noticed shingles sticking up slightly after the install and had asked about it but was told it was normal and they would eventually settle. Fast forward to today, we have shingles around the entire perimeter of the house that are popped up and now have leaks/water damage in the attic. I've had 3 different roofing companies come out and all came to the same conclusion that the nails on the shingles were pried off to properly install the Azek, however they were not properly re-installed causing inadequate water drainage. I would look elsewhere if looking for quality craftsmanship. read more

Coastal Windows & Exteriors - Windows Installation Near Me - Beverly, Massachusetts

We had our initial consultation with Ryan, and we cannot say enough about our experience! Ryan was friendly, energetic, a straight shooter, and importantly, not pushy about just making a sale. He went over all options for siding in detail, and gave his honest opinion regarding style, accessories, etc. Ryan gave a reasonable timeline to have the job completed, and prepped us for what to expect. We are looking forward to working closely with Coastal Windows, and can't wait to see our home transformation! read more

Stay away from these guys! We worked with them last year and have had nothing but problems since then. This photo is of the current contractors trying to fix things for $7k! Nothing good to say about them at all. read more

Coastal Windows & Exteriors - $7k fix - Windows Installation Near Me - Beverly, Massachusetts

This company has placed (daily-for a year) 365+ calls to my number in solicitation of business. It's mind-boggling to me after blocking every call/declining every call/putting them on the do-not-call list - that their robocaller(?) or obsessive human hasn't yet gotten the hint. I would not do business with them - at this point - if they were the only option available. Not good business practices. STOP IT ALREADY! read more

Rude service, untrained subcontractors, and no accountability. They refused to stand by their work and just pushed us off to the subcontractor, who wasn't even trained to handle the job. Would not recommend. read more

Very professional and communicative. The crew did an excellent job. The salesman and office personal were quick with responding to questions. read more

Coastal was unprofessional and incompetent during every single step of the process. They misquoted the job, then tried to hit me with a 25% extra charge after they missed the second layer of shingles on the quote. After pointing out that it took an extra 90 minutes to strip said shingles, they relented with some excuse about how they made a mistake on calculating the charge. Two weeks later, my new $20k roof leaks, the first leak ever at this property. They take almost two weeks to address the issue, refusing to accept any responsibility, then send their subcontractors back out to apply 10 tubes of caulk to the area leaking. It took another month, and two more visits, to get them to fix the issue, and even after they did, the entire area looks awful. Still extra caulking all over the roof, they mangled the drip edges and j-channels around the siding they replaced, and tried once again to overcharge me for fixing the leak they created. Throughout the entire process, the team took no responsibility, blaming every possible subcontractor for delays and poor work. Never once was a coastal employee on site for the work. I was lied to repeatedly throughout the process regarding timing, costs, and responsibility for fixing issues that arose. This company is incompetent at best and fraudulent at worst. Just stay away. read more

Please do not use this company for any type of moderate-risk deleading or if you need any type of paper work filled out. We own a two-family house and are renting to a family in our downstairs unit for the first time since we've owned the home so we did the right thing and got a lead test - since our home was built in 1910, there was lead. We got their name off of the moderate-risk deleader contractor list provided by the state, got a quote, and signed for a job to replace window sills and window trim that had lead paint. In every communication, I made sure to mention that this was for a deleading certificate because I didn't want to end up in the mess I am now. I was assured that they could do the work related to the lead paint and the work was done quickly. When I inquired about the deleading invoice required by my lead inspector, I made sure to communicate that I needed it by the end of the week last week so I could keep my appointment with my lead inspector for a final inspection. I eventually got the paperwork on Monday morning after sending several emails and texts that went unanswered and showing up at their office with my two children ready to wait until they gave me the paperwork. The lead inspector came on Tuesday and did the dust wipe test in the apartment. I received the results today and they failed. Apparently after the company did the work, they were supposed to clean the apartment to get rid of the lead dust. They did not. Now I am waiting for someone to contact me so they can come clean the apartment properly and pay for an additional lead inspection so my tenants, a family with a 1-year-old, can move in next Saturday. This process has been so stressful and frustrating - please do not use this company. read more

Coastal Windows & Exteriors - Windows Installation Near Me - Beverly, Massachusetts

So far so good with Coastal. Jay was great in the consultation and going over everything. He touched on everything that needed to get done and as of right now we are very happy. Jay explained the process and even when the computer program was having an issue he made sure that we felt comfortable with everything that is needed and that will be done. I will try and remember to update the review after the siding job gets completed. read more

I bought seven new windows about three years ago. I DO NOT recommend that anyone use Coastal Windows to replace their windows. The sale representative misrepresented the product. The windows are extremely difficult to both open and close. In fact it takes two people to close and lock them despite assurances that I (as a senior) would be able to do it by myself. This is the reason I originally purchased the windows. The actual installation was subpar. The window sills and surrounding walls were damaged. The caulking is uneven, rippling and badly cracked. The levers/locks are difficult to use and over time have become misaligned such that it is very difficult to get them into their correct position to open as well as lock. Coastal did return three times to my condo shortly after installation to address several minor problem. Each time I was assured that Coastal would be available to return and correct any future problems. Bottom line: they are very unresponsive and unprofessional. read more

I had 2 triple Payne windows put in to my front windows four years ago figuring they would keep the cold out. They hardly did I have drafts and cold coming in. Two years ago I contacted place where I got them they sent someone out and they logged the top part of my windows to keep the cold out. It was for a while but when the real cold started coming in it started again I'm really upset about these windows thinking that I was going to have a nice warm place in a turned out that way cold and drafty they are so crappy. I still have to keep the heat up so there's no low cost with energy cost here .... So the next time you really want triple pane windows, really make sure they work and I wouldn't go to coastal windows. They were not very good. read more

My wife and I just had a great conversation and experience with our awesome product specialist, Brianna Trahant. She was easy to talk to and made us feel so very comfortable about making a big decision for our home. Her vast knowledge on pricing, product, detail, labor, time frames etc. helped us navigate through the process easily! We would highly recommend Coastal Windows & Exterior to install your roofing, siding, windows and doors in the future. Can't wait to see our finished product! read more

It took them 2 years to install my windows after 6 chances. Endless excuses, wrong size , wrong patterns, wrong contract. No accountability, no responsibility , no communications -I literally had to chase them down for every single update - until they demanded money. No changes in price. No self respecting company would charge full price being over 2 years late. No correspondence. Save your money and hassle and time. Do NOT hire these guys. The quality of the product was inferior to our Home Depot installed windows. The only reason it's not 1 star is - it's done. Thrilled I don't have to hear from them again. Blocked their numbers. Routed their sales emails to junk. But yeah it should be 1.1 or 1.2 stars really. I really now hope they go under or fail and that customers don't have to deal with their excuses and nonsense. read more

Like most contractors, you're not just buying a product. You're buying a service. The service from Coastal Windows has been hands-down the worst we've encountered in a long time. We renovated an entire two family home with dozens of vendors and subcontractors and Coastal is in a completely different league of disappointing. Our project has been plagued with delays, bad (absent) communication, and a horrible product. I won't even call it a finished product, because we're still arguing with them - to finish the work. I would not recommend them, their products, or any service they offer. read more

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Absolutely negative experience with Coastal windows. We hired them because they are local and we thought this would be a good experience. We were wrong. Windows were installed improperly, several didn't work and had to be replaced, they were really sloppy when sealing the windows, and they left one window completely unsealed. Coastal left debris all over our yard and a pile of material we had to dispose of for them. Windows are a huge investment and we regret choosing them. read more

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Angelo came out and gave me a detailed presentation about new siding. Very easy to talk with and ask questions about the product. He made the whole process easy. read more

Find another company as any sales person who asks a female homeowner " Have you done other projects on your home?" (which is none of their business) and you have renovated your entire home is not worth your time. Employees should not have to call and send photos to someone at the office. Obviously not a quality company. read more

I would encourage you to look elsewhere and not waste your time. After multiple email exchanges, they would ONLY schedule a visit to our home if both husband and wife are available. Never in my life have I had to deal with such nonsense. All over a simple front door replacement quote. Terrible. Use someone else and don't waste your time. read more

From the appointment that they gave and showed me all the ins and outs of their window replacement was very satisfying. It was a quick turnaround. He did a very good job. They left a little bit of a mess but I cleaned that up. It's not a big deal. Other than that it was very, very good and we'll see how they perform in the future I would recommend them to a friend read more

We just finished our siding project in Gloucester, MA with Coastal and truly couldn't recommend them more. The entire process was organized, timely, and well-communicated. They did a brilliant job with the siding (it looks stunning), and it's clear that this is a company that cares about every single aspect of what they do - who they are working with, how they are working, customer satisfaction, and their reputation. They left the place/our yard clean and tidy. We really couldn't be happier. If you're reading a negative review, it might be a scam because, from our experience, every step of the way felt like it had a great deal of care and thought behind it. I also want to highlight some of the people who took care of us: Angelo (who worked with us to make sure we felt comfortable during the consultation - we really loved him!), David (who came out at the start of the project and explained everything so clearly - even making changes that we wanted with great diligence), and then finally Russ who was our go to person once the project started and finished (he is the BEST). We felt so much dedication and care from all these people. Well done Coastal and keep it up! read more

I had Coastal give me a quote on 2 external doors. After selling and selling and selling the whole time, the price quoted was very high. I told them I'd have to think about it because it was higher than I was expecting. They proceeded to tell me that they could grant a discount if my husband was present. Offensive and sexist. read more

Do not use them! Period! That is unless you want to spend multiple hours with them sitting in your living room listening to them try to upsell etc. We had them come for a quote on our roof which we have received other quotes from $7,000 to $14,000. After TWO HOURS of hardcore sale tactics including the old "how much do you want to spend" and let me call my manager to see if I can get you a good deal" and at least 45 minutes of them trying to get us to immediately sign a contract, they left us a quote for $36,000. $36,000 for an average size roof! That price included new fascia, soffits and gutters ($13,000)-- something we do not need and we told the sale person we did not need. The disgusting part is we have very high-end aluminum (not vinyl) siding that is intricately wrapped around all our soffits and I believe our fascia. It's ridiculous they even quoted us on that. And our gutters work fine... good shape.. nothing wrong with them at all. TOTAL UPSELL! My husband dealt with them and they kept on insisting I join them. The entire experience sounded like a high pressured car sales pitch. This type of experience infuriates me. My husband tried to get rid of them politely and tried to tell them he simply wanted a simple quote. Period. All I can think about is was what happens when an elderly or more vulnerable member of our community is subjected to this high-pressure upselling sales pitch. BEWARE! read more

Honestly the hard sell is not necessary and is a huge red flag. I was very clear that we were looking for a quote and my wife got a hard time because I was not there for them to be able to close the sale. Let your quote and product speak for themselves and lay off the tactics and financing. I wish I had something different to say but at this time I have nothing to say But steer clear. read more

They sent salesman to give me 2hr presentation of how 'Elite Certified' they are with workmanship and brag about their 'superior' 50 year warranty. Then gave me an estimate of only $72,000 for their cheapest choice vinyl siding and gutter!!! This is only small old 1500sf ranch, not a mansion. Hahahahaha. read more

Coastal did a small job for us. We consulted with them in April about getting an upgrade to the storm door and windows of our little front porch. They did a nice job removing the old and putting in the new ones. The porch became a much better connection between the house and outside. We're so glad we had the work done. read more

Let me start off by saying that the windows do seem to be a great quality but the service was my main issue. We decided to use coastal windows to replace 3 bedroom windows. In the past we had used home Depot and wanted to use a local company that would be more attentive than a larger national company. Needless to say from the beginning we weren't happy with the whole process. We first got a new sales person who promised things that wouldn't be able to be done. I had to continue call and request to talk to someone to figure out a solution. Finally the day on installation came and only 1 person showed up and the job took over 12 hours to do. Coastal windows was definitely more expensive than others and failed to deliver in what I thought a local company should provide. I'd get the same service from home Depot for less money. When I talked to coastal about my concerns they didn't seem to care and just wanted the rest of the money for the windows. I even gave them several weeks before writing this review to see if anyone would call me back. I expected more from a local company and I'm disappointed. I won't be using them in the future. read more

My siding looks beautiful. Neighbors have stopped to comment on it. Definitely recommend this company. read more

Coastal Windows & Exteriors - New vinyl siding - Windows Installation Near Me - Beverly, Massachusetts

Note: It is January 18, 2023, and we ordered our windows in the fall of 2021. . . and the order is still not correct and complete. A brief version of our experience: We should have stopped at the unnecessarily lengthy sales presentation. Pro tip for those in sales - do more listening than talking and get the client what they actually ask for without having them wait a year-and-a-half. During said presentation, we specifically talked about matching the other windows in our home (with the cross hatch type panes) to our new windows and having an obscure glass window for our bathroom. Fast forward to installation day. . . and imagine my surprise walking in to use our street-facing bathroom to find the clearest of clear crystal clear glass. . . HELLLOOOO neighbors! Literally who would want a clear bathroom window? None of the other windows we had installed have the cross hatch panes to match the rest of our house, and the window in our guest room was installed in such a way that it remained partially open all New England winter long. Why would we want just a few windows that didn't look like the rest of the house? The window in our guest room was installed in such a way that snow comes in, really ideal in New England. Today, January 18, 2023 we were told the correct window is ready, but when the technician arrived, it was once again incorrect, and it will be weeks (months? who knows with this crowd?). We should have given up on this company a year ago, but here we are. . . read more

Will came by my house this evening and was great! Very educational, informative, and not pushy like most sales people. I got an estimate on windows and am looking forward to doing business with them in the future. read more

We met with Sara to get a quote for replacement of 20+ windows. She was prompt, informative, answered all our questions and has continued to follow up with us regarding our decision. She was very pleasant to deal with and continues to find answers to additional questions and concerns. We have not made a decision yet. If she is representative of how this process would go, I would not hesitate to go forward with them. I left off a star, only because we are unable to rate the finished product at this time. read more

We're over two months into our 8 days of work, and our experience has been pretty frustrating. We went with them because the sales process went smoothly and they were attentive and answered all of our questions, I have nothing positive to say about the project once it began. Both the workmanship and customer service have been way off par. Throughout the project, there has been very little communication with Coastal, no show subcontractors, and shoddy workmanship. The only indication we've gotten that they consider things "done" is when they charge our account our authorization or telling us. During the initial siding removal and installation, the contractors were leaving cigarette butts and Monster energy drink can everywhere and letting scraps of foam and house wrap blow down the street and into neighbors yard. When they were done, cleanup was non existent, and I'm still pulling scraps of shingles out of my bushes and nails out off of my sidewalk and lawn. We asked the subcontractor about this when he came back, and he just shrugged and said he thought his guys took care of it. The installation itself is really questionable. They day after they were "done" siding was literally falling off the house. Falling. Off. House. The subcontractor blamed Coastal for ordering the wrong material or something, which isn't exactly what I want to hear on something I just paid $30k for. They "fixed" this by nailing directly through the front of the siding, which seems a little questionable. The aluminum fascia wrap was very wavy and misaligned in places, and they "fixed" this my nailing directly through it again, leaving it dented and worse than it was before. The trim work can just be generally described as sloppy and not something I would expect from a "professional" installer, or what was explained to us in the sales process. In one area, they wrapped in the wrong color aluminum, and instead of rewrapping they just painted it, which sort of defeats the purpose of this "no maintenance" project. Despite this being their mistake, they basically said we had to live with it. We did a walkthrough with the sales guy to point about issues, and were told someone would be out to fix them, and we would NOT be charged until the work was complete. Two days later, I log in to see that we've been charge $24k and no additional work had been completed. This is in clear violation of the contract . I don't think they did this maliciously per se. I really think it was just because they are incredibly disorganized and the people at the office have no idea what's going with their projects. It doesn't make this any less fraudulent, though. Trying to get a call back during all of this was like pulling teeth. The subcontractor just said he was done and blamed Coastal, and messages left of Coastal went unanswered. During all of this we still had a pile of materials and porta potty sitting in front of our house for two months. We finally got someone out this week to look at the remaining things we weren't happy about and had pointed out two months ago, and he said they would get it on the schedule to get fixed, but we haven't been given anything firm. Given then they've charged us for the work already (again, without our signoff), I'm really skeptical that they're going to move on this and make it right without further action. I'll be sure to update this when the do, though. My first advice is to stay away from Coastal, but if you do go with them, avoid financing so that you're in control of when you hand over that check. It would have saved us a lot of grief. read more

Very prompt with communication, owners are very nice. They did a great job and the price was the best quote we received. I would absolutely recommend them. read more