I have used B&R Glass several times over the years. This time I decided to try and complete a minor…read morerepair, replacing a shower door sweep myself. It was more complex than I thought it would be. I cannot say enough good things about the customer service at B&R Glass. I must have returned to the shop 4 or 5 times with questions. Most businesses would say we need to send a crew to your house, but not B&R. Sharon and Keith could not have been more patient with me. Keith trimmed the sweep until it finally fit and answered all of my questions until the project was complete. I could not have finished the job without their help. Businesses do not do that anymore, but B&R Glass did. Thanks again. Ted

Needed a broken window double pane fixed. No drama (unlike other places), no supply chain issues,…read morequick and easy witjin a few days turn around. Made my day!

Port Gutters just replaced gutter and fascia on our condo in Gloucester. They did a great job,…read moreconsummate professionals, and wrapped up in 1.5 days. Unbelievable. They came in with a very reasonable bid and we are thrilled with their work.. HIRE them for your gutter work!!

Port Gutters is great! We only had a small job but they did everything they said they would do,…read morequickly, and used quality materials. Communication was spot-on and the work crew was courteous. Most of all I felt the price was very fair. What more could you want.

5/25/22 UPDATE - Michael and I had a very productive phone call about the issue. He helped clear…read moreup the misunderstanding, and then worked with me on finding a path forward. Matthew came today and performed the removal/reattachment work at no charge. I'm very appreciative of how they helped get this issue resolved! They helped turn an unfortunate situation around and. Nice work, and thank you! We added a bathroom in 2016 and our contractor selected Image Glassworks for the shower door work. Initially we were really impressed with the customer service, the look, and quality. Then in 2020 I reached out to ask for some help with the shower door no longer closing as it should and the frame pulling away from the wall (see photos). They got right back to me with a quote, suggesting a complete removal and reattachment. A bit expensive and I didn't understand why the frame would pull away from the wall like that, but I was prepared to pay to get this taken care of. Then COVID happened and we were no longer in a position to do the work. I reached out again in 2021 when our circumstances had changed and when the problem with the frame and door had gotten so bad that the door wouldn't close at all. I tried over the course of more than a month to get them to help (multiple phone calls, promised return calls that never happened, and emails to both Michael and Matthew that were not replied to) but they ghosted me, and now I am stuck with a shower door that I have to wedge closed. Very impressed with their initial work but very disappointed in their after-sales service.

Like others, my initial experience was good. Crack in double glazed window - paid over $600 for…read moreglass replacement (which seemed excessive, but I needed it done quickly and included window removal and reinstall). No issues and looked good when done. Cold weather came and there was condensation, then when weather cooled further, ice, on the glass, inside the house. I had never had this issue before, nor was it ever seen with the "partner" window (they are a pair on either side of a bay window), so I tried to get it resolved. Months of back and forth later, someone came out and caulked the exterior of the glass (2 visits). No other visits, discussion, or attempt to remedy e.g. check on vacuum seal or anything else. First cold weather snap, condensation inside again. Emails after this point ignored, always "in a meeting" when I call, calls not returned. Michael finally left a voicemail that it must be the frame, which is not what they deal with, so nothing more to be done and has since ghosted me. I sent photos showing they replaced the metal interior frame between the panes (no idea why), so it's not just the glass they dealt with and they removed and reinstalled that as part of the repair. I have called twice since then, but no response 3 days later. 12 months of aggravation and no resolution. They just abdicate responsibility and have no interest in resolving the issue that occurred while the window was being repaired. I definitely don't recommend this business.

Very professional also communication was above and beyond install came out exactly how I expected…read moreand I'm very happy with the quality of work

We hired this company to install shower glass and a glass door. They were unprofessional, almost…read morenever replied to emails or phone calls, and then they installed the wrong door, so we fired them for the remainder of our project.They are completely inept. They were unaccountable until we considered legal action. Do not under any circumstance use Advanced Glass they will waste your time and money. I wish we had never met them.

I am so happy with my experience! From Matt coming out to do the quote, to my communications with…read moreKim and then Chris cutting the glass - they were all amazing! They got the job done ahead of schedule, just in time for Easter and for my mom not to worry about her recently refinished dining room table. They were all so professional, courteous and skilled in their jobs and I would go back for any glass needs I have in the future!

Workers were doing work on the condo buildings in my association. They proceeded to ring my units…read morebuzzer every day to let them into my building, even as early as 7AM!! I left a note on their tools that they left in the buildings hallway to "please not ring my doorbell anymore" as it was becoming a nuiscance especially so early in the morning. The note was placed on my door and my car was keyed. Little do they know i have cameras in my car because of past vandalism and will be checking the tape ASAP and filing charges and suing these low lifes. If this is the kind of people this company hires, do yourself and go elsewhere.

Dracut Window and Door made our window replacement project a real pleasure. We appreciated Steve…read moreRoger's detailed presentation of the Mercury replacement window and its features. It was a no pressure sales presentation. We picked the right contractor. The installation team was on time, efficient, professional, quality focused and very tidy. Steve, Bobby, Andriana and Christ were simply outstanding. Dracut Window and Door deserves the highest satisfaction rating - definitely Five Stars!! If you want the job done right, you must use Dracut Window and Door. We will definitely be reaching out to them for future projects!

Dracut Window and Door is a rare find in todays world of service contractors. There is no monkey…read morebusiness here! Contacting them is easy, place your call or email and it will be returned in a timely fashion. They are polite, patient, provide quality products and do not take short cuts. Dracut window and door provided exceptional value in both products and service. Your window or door will be installed efficiently and with perfection. This is the second time that I used Dracut Window and Door. The first was to install a storm door in a very old house where there was no storm door. They found that the entryway measurements were not even. They did such a great job on replacing the entire entry way correctly that you would never know there wasn't a door there to begin with. No drafts, no leaks, totally an upgrade in energy perfection and efficiency! They provided the same top rate service the second time I called them to install new windows. Steve measured my windows with skill and accuracy. He noticed that my current windows were a half inch to small and had no installation around them. I mentioned this to you because the previous windows in the home were also energy efficient- however that energy was lost because they were never correctly at that time. I saw if you are looking for quality work and with a company you can trust CALL Dracut Window and Door. See for yourself and I am sure that you will be just as happy as I am!

they get the job done fast, but there quality, craftsmanship and caring about doing a good job, is…read moreseriously lacking. they destroyed a 12 ft section of aluminum flashing that abuts the sunroom roof and house wall. they made numerous 2 inch holes in the flashing, my guess is with a pry bar, during the removal of the shingles below the flashing, speed is everything, taking your time to make sure you don't damage the flashing is an afterthought. Now I'm concerned about all the other flashing on my roof, that was probably damage during the roof job, that I won't know about until I see the leaks In my house interior.

I've been a Len Gibely customer for years, calling them to take care of various projects. This past…read moreweekend, the roof on the garage began to leak, despite being only 9 years old. Naturally I reached out to Len Gibely. What was their response? "Unfortunately we are not taking on any new roof repairs at this time. We are currently booked 8 months out. Maybe try reaching out to the company that installed your roof?" Ok. So apparently there is a waiting list of people with actively leaking roofs willing to wait 8 months to have them repaired? Len Gibely must have branched out into mold remediation as well as roofing. And as they must surely know, since I've been a customer of theirs for so long, that the 203k construction company that rehabbed the house isn't going to be come back for a roof repair 9 years later - they only do total rehabs. If you want a company you can depend on, look somewhere besides Len Gibley. By the way, what's up with the reversal of the Gibely and the Len?

I have been doing business with this company for over 25 years - Steve and his sister Margie not…read moreonly make the best shades but they go above and beyond to provide customer service!! I highly recommend both them and their company for the excellent reputation they have maintained over the years!! Lee Michael

We have been going to Chipman's for many years and have found them to be analyzers, excellent…read morerepair, and the best to do business with! The people who work there are extremely nice and take as much time needed to understand (the analyzers) what needs to be done. Thank you also for repairing canvas on our sailboat on several occasions!!! You also repaired our dodger and the quality of that work couldn't be better. Thank you.