We used this company to replace the glass in a window with a broken seal. Friendly prompt service…read more They did a great job. Would recommend.

From the owner: We aim to provide a better customer experience from start to finish. We look forward to hearing…read morefrom you and working with you on your future projects.

5/25/22 UPDATE - Michael and I had a very productive phone call about the issue. He helped clear…read moreup the misunderstanding, and then worked with me on finding a path forward. Matthew came today and performed the removal/reattachment work at no charge. I'm very appreciative of how they helped get this issue resolved! They helped turn an unfortunate situation around and. Nice work, and thank you! We added a bathroom in 2016 and our contractor selected Image Glassworks for the shower door work. Initially we were really impressed with the customer service, the look, and quality. Then in 2020 I reached out to ask for some help with the shower door no longer closing as it should and the frame pulling away from the wall (see photos). They got right back to me with a quote, suggesting a complete removal and reattachment. A bit expensive and I didn't understand why the frame would pull away from the wall like that, but I was prepared to pay to get this taken care of. Then COVID happened and we were no longer in a position to do the work. I reached out again in 2021 when our circumstances had changed and when the problem with the frame and door had gotten so bad that the door wouldn't close at all. I tried over the course of more than a month to get them to help (multiple phone calls, promised return calls that never happened, and emails to both Michael and Matthew that were not replied to) but they ghosted me, and now I am stuck with a shower door that I have to wedge closed. Very impressed with their initial work but very disappointed in their after-sales service.

Like others, my initial experience was good. Crack in double glazed window - paid over $600 for…read moreglass replacement (which seemed excessive, but I needed it done quickly and included window removal and reinstall). No issues and looked good when done. Cold weather came and there was condensation, then when weather cooled further, ice, on the glass, inside the house. I had never had this issue before, nor was it ever seen with the "partner" window (they are a pair on either side of a bay window), so I tried to get it resolved. Months of back and forth later, someone came out and caulked the exterior of the glass (2 visits). No other visits, discussion, or attempt to remedy e.g. check on vacuum seal or anything else. First cold weather snap, condensation inside again. Emails after this point ignored, always "in a meeting" when I call, calls not returned. Michael finally left a voicemail that it must be the frame, which is not what they deal with, so nothing more to be done and has since ghosted me. I sent photos showing they replaced the metal interior frame between the panes (no idea why), so it's not just the glass they dealt with and they removed and reinstalled that as part of the repair. I have called twice since then, but no response 3 days later. 12 months of aggravation and no resolution. They just abdicate responsibility and have no interest in resolving the issue that occurred while the window was being repaired. I definitely don't recommend this business.

Great service and product. James and Jason did a wonderful job on installation of shower door unit…read more Highly recommended!

My experience with Beverly Glass was fantastic! My phone call was taken immediately, instant setup…read moreof estimate appointment and prompt arrival of technician . Work completed as promised in a timely manner - I am very happy with the jobs completed: kitchen window replacement and glass replacement of sidelight and back door. Highly recommend this business !

Needed the sun roof glass replaced on my vehicle, referred by another glass co. that did my…read morewindshield repair. Excellent communication through all stages of the order and work, after insurance claim was sent to the broker company that American in Danvers works with. Great people in the office, fast and great quality work on the new sun roof glass. Great to support a local business.

Third place I tried for 2 pieces of glass for kitchen cabinets. Their price was 1/4 the quotes I…read morereceived from 2 other glass stores.

It was nice to be able to have Julia help me over the phone in figuring out the help I needed w/ my…read morewindow. When Yuri came to fix it, it ended up more complicated than it seemed, which I didn't realize. He took the time to fix both the top & bottom windows. After a few days, there was some weird thing/sound going on, so he came back to check it out. Of course, there was another part that had to be replaced. Who knew windows were so complex? Not me. The part came in, so he installed it & thankfully all is well! I totally recommend.

I've just had the glass in 5 windows and a door replaced. This is much more economical than…read morereplacing entire windows and doors and creates less landfill waste. These guys do great work are very polite and left everything very clean. Some of my windows were odd sizes and shapes requiring complex work. Use Good Window Works for your next project !!

Excellent service all around! Installers were very detailed oriented which is nice to see. Hit…read morerecommend!

Accurate Glass provides exceptional quality and Professional Service! They were so helpful and…read morefriendly when I asked for a quote and they even camequote, out to get the exact measurements needed. The glass they provide is superior in every way and their installation services are TOP-NOTCH! They're THE BEST! They get an easy 5 STARS!came

We wanted to replace our older glass shower door and received three quotes from local suppliers…read more Pioneer Glass was prompt, patient and professional. They provided a schematic of how the door would look, and an easy to understand and competitively priced project proposal. The proposal also detailed several options we were considering, including 1/2" glass. We opted to move forward with Pioneer, they estimated it would take approximately three weeks to order our custom door. Just under three weeks later, our door arrived and was installed a few days later. There were no issues, the measurements were correct, door looked great and worked perfectly and swings easily, all 90 pounds of glass. And the 1/2" glass gives the shower a high-end look and feel. We'd be delighted to work with them again on our next glass related project.

Pioneer took care of the glass for my shower renovation. They were amazing throughout all the…read morecraziness of my project. I highly recommend them; their service was quick, they are friendly, thorough, and they genuinely care about ensuring you are happy with the outcome.

Had the pleasure of doing business with City Mirror & Glass on several occasions and every time…read morethey remind me what it means to shop local. These guy are great, they call you back when they say they'll call back, they follow through when they say they will, and they show up when they say they'll show up. Shower doors, re-screening window screens, replacing thermal panels in my picture window, new store front windows? Whatever you need.

These guys rock! Meticulous work! Turnaround timing is good. Price is fair. And they recommend…read morewhat you need vs. trying to oversell. Tough to find a merchant with these qualities nowadays.

The response was very quick. Made my appointment with the owner. The owner's son did the estimate…read moreand measurements. No hard sell; just "this is what you need, this is what we got, this is the price." No nonsense. No pressure. The install team works for the company, not a sub-contractor. No multiple levels to wade through. That was a selling point for me. The team was fast, efficient, and friendly. The job looks great. Super happy with the outcome. Very highly recommend

The Fisher Window crew,Polo and Wilken just finished installing 11 windows in my home. They were…read morevery friendly and did a fantastic job, and a cleaned up as if it were their own home. Thank you Jeff, Ricky, and Kevin. BRAVO!!! Jerry A