5/25/22 UPDATE - Michael and I had a very productive phone call about the issue. He helped clear…read moreup the misunderstanding, and then worked with me on finding a path forward. Matthew came today and performed the removal/reattachment work at no charge. I'm very appreciative of how they helped get this issue resolved! They helped turn an unfortunate situation around and. Nice work, and thank you! We added a bathroom in 2016 and our contractor selected Image Glassworks for the shower door work. Initially we were really impressed with the customer service, the look, and quality. Then in 2020 I reached out to ask for some help with the shower door no longer closing as it should and the frame pulling away from the wall (see photos). They got right back to me with a quote, suggesting a complete removal and reattachment. A bit expensive and I didn't understand why the frame would pull away from the wall like that, but I was prepared to pay to get this taken care of. Then COVID happened and we were no longer in a position to do the work. I reached out again in 2021 when our circumstances had changed and when the problem with the frame and door had gotten so bad that the door wouldn't close at all. I tried over the course of more than a month to get them to help (multiple phone calls, promised return calls that never happened, and emails to both Michael and Matthew that were not replied to) but they ghosted me, and now I am stuck with a shower door that I have to wedge closed. Very impressed with their initial work but very disappointed in their after-sales service.

Like others, my initial experience was good. Crack in double glazed window - paid over $600 for…read moreglass replacement (which seemed excessive, but I needed it done quickly and included window removal and reinstall). No issues and looked good when done. Cold weather came and there was condensation, then when weather cooled further, ice, on the glass, inside the house. I had never had this issue before, nor was it ever seen with the "partner" window (they are a pair on either side of a bay window), so I tried to get it resolved. Months of back and forth later, someone came out and caulked the exterior of the glass (2 visits). No other visits, discussion, or attempt to remedy e.g. check on vacuum seal or anything else. First cold weather snap, condensation inside again. Emails after this point ignored, always "in a meeting" when I call, calls not returned. Michael finally left a voicemail that it must be the frame, which is not what they deal with, so nothing more to be done and has since ghosted me. I sent photos showing they replaced the metal interior frame between the panes (no idea why), so it's not just the glass they dealt with and they removed and reinstalled that as part of the repair. I have called twice since then, but no response 3 days later. 12 months of aggravation and no resolution. They just abdicate responsibility and have no interest in resolving the issue that occurred while the window was being repaired. I definitely don't recommend this business.

From start to finish we could not be happier with JJS Glass and Mirror. Jim repaired three windows…read morefor us and his work from start to finish was excellent. He was very professional and pricing was very fair. We would call him again for any glass needs without a second thought.

Jim from J.J.S. Glass did an awesome job for us. We have a garage with decorative, acrylic panels…read moreon the top. Over the years they have become clouded and looked really old and just bad. The garage needed a facelift. The manufacturer of the garage no longer stocks the panels I needed so I was at a loss for a replacement. I decided to contact an independent glass business and that's how I came across Jim. He was more than helpful, even coming out the same day to measure and give me options. He came up with a safety glass panels that he tinted a darker color. It came out amazing. Jim always answered his cell and returned my calls. The install was fast and professional. Very reasonable as well. Would highly recommend Jim at J.S.S. Glass.

I needed a shower panel in a newly installed walk-in shower. They came and measured and suggested…read moresome design details. After a wait for of a couple of weeks they set up a time to do the installation. They arrived early and were all done with their beautiful installation in about half an hour. When they left you couldn't tell they had been there, they were so tidy!! It looks great. Excellent product and service

They were very responsive and gave us a quote. We decided to delay the project until we had a…read moredesign plan in place.

I had to leave a review, the experience was nothing short of ideal. I called the company Monday,…read morewas able to reach someone immediately who understood the issue and made an appointment at our home for Wednesday afternoon, accommodating my schedule. Elvis showed up early for the job, came prepared and was able to replace a broken door window within the hour. He was nice, professional and courteous. We found the job very fairly priced. Would use and recommend anytime! Thank you

Great service. The owner is responsive and responsible. The workers are reliable and dependable.read more

Great service and great people! highly recommend had a French door whose glass broke and they…read moretreated me like a big customer when I was just getting a couple window. Paints went out of their way to make sure it was the right size great people!

We had a great experience working with Shawmut Glass! Aaron was extremely responsive and went out…read moreof his way to find exactly what we needed from suppliers. He kept us updated every step of the way and made the whole process easy and stress-free. Highly recommend -- we'd absolutely work with Aaron and Shawmut Glass again

My experience with Glass and MIrror (installing 2 mirrors on the outside of 2 french doors), was…read moreremarkable, in these challenging days of finding reliable and excellent service. The installation went beautifully, was ON TIME, and quick. I am now trying to find other ways to use this company in my home.

We've been using Glass & Mirror for over 30 years and wouldn't consider getting our glass from…read moreanyone else. Their responsiveness and ability to handle and schedule projects efficiently are second to none. The value and quality they provide are consistently excellent. We highly recommend them and will continue to rely on their exceptional service!

These guys replaced some compromised/fogged up glass in my very old windows in my very old house…read more Excellent scheduling and service; even ordered the replacement glass before me giving them a credit card to secure the job. Al is the best - funny, knowledgeable and great attention to detail.

I can't say more about our great experience with Arlmont Glass. Staff as friendly, install team…read morewas amazing, most of all the end result was perfect. I can't more highly recommend them.

I had O'Sullivan Installs put siding on my house almost 3 years ago. Shortly after install a few…read morepieces began to warp. I contacted Tim (owner) to report the issue. He told me he would send someone out to match the prices to replace the warped pieces. The exact lot cannot be matched and Tim told me that it would be a warranty issue with the manufacturer. He told me this about a year ago! It is ridiculous! Tim is hoping I forget about this while keeping my money and not standing by his promise. I would not recommend using this company.

I have hired O'Sullivan to replace 10 windows in my home and re-side the entire house. Siding work…read morehas not yet started but last week the windows were done and I just had to write a review on the spectacular work O'Sullivan has done. Everyone I have worked with so far--Brian, Melissa and Tim--have provided outstanding service and support. The windows look incredible. I thought I was going to miss my old wood (super inefficient) windows and that vinyl was somehow going to look cheap but it couldn't be further from the truth. From a windows perspective, they only use quality products. The windows look incredible from both the inside and outside, and our giant picture window is a statement piece in our living room. I especially want to make a shout out to the window install crew, Vlad and his team. They were super professional, arrived and were done on time, and best of all, I can honestly say the house was as clean, if not cleaner than I had left it. Both my husband and I were expecting to come home to a construction site and that could not be further from the truth. Thanks guys! Can't wait for my new siding!