5/25/22 UPDATE - Michael and I had a very productive phone call about the issue. He helped clear…read moreup the misunderstanding, and then worked with me on finding a path forward. Matthew came today and performed the removal/reattachment work at no charge. I'm very appreciative of how they helped get this issue resolved! They helped turn an unfortunate situation around and. Nice work, and thank you! We added a bathroom in 2016 and our contractor selected Image Glassworks for the shower door work. Initially we were really impressed with the customer service, the look, and quality. Then in 2020 I reached out to ask for some help with the shower door no longer closing as it should and the frame pulling away from the wall (see photos). They got right back to me with a quote, suggesting a complete removal and reattachment. A bit expensive and I didn't understand why the frame would pull away from the wall like that, but I was prepared to pay to get this taken care of. Then COVID happened and we were no longer in a position to do the work. I reached out again in 2021 when our circumstances had changed and when the problem with the frame and door had gotten so bad that the door wouldn't close at all. I tried over the course of more than a month to get them to help (multiple phone calls, promised return calls that never happened, and emails to both Michael and Matthew that were not replied to) but they ghosted me, and now I am stuck with a shower door that I have to wedge closed. Very impressed with their initial work but very disappointed in their after-sales service.

Like others, my initial experience was good. Crack in double glazed window - paid over $600 for…read moreglass replacement (which seemed excessive, but I needed it done quickly and included window removal and reinstall). No issues and looked good when done. Cold weather came and there was condensation, then when weather cooled further, ice, on the glass, inside the house. I had never had this issue before, nor was it ever seen with the "partner" window (they are a pair on either side of a bay window), so I tried to get it resolved. Months of back and forth later, someone came out and caulked the exterior of the glass (2 visits). No other visits, discussion, or attempt to remedy e.g. check on vacuum seal or anything else. First cold weather snap, condensation inside again. Emails after this point ignored, always "in a meeting" when I call, calls not returned. Michael finally left a voicemail that it must be the frame, which is not what they deal with, so nothing more to be done and has since ghosted me. I sent photos showing they replaced the metal interior frame between the panes (no idea why), so it's not just the glass they dealt with and they removed and reinstalled that as part of the repair. I have called twice since then, but no response 3 days later. 12 months of aggravation and no resolution. They just abdicate responsibility and have no interest in resolving the issue that occurred while the window was being repaired. I definitely don't recommend this business.

We used this company to replace the glass in a window with a broken seal. Friendly prompt service…read more They did a great job. Would recommend.

Joe and the crew at Northern Glass took great care of us and our home. We have a very interesting…read moremassive sliding glass door built on a. steel frame. I was worried it couldn't be fixed, but Northern Glass got the job done. Up front with the cost, competitive pricing, very responsive with the communication, and the crew was professional on site.

These people are amazing!!! Not only do they respond to calls and arrive on time, they are…read morefriendly and capable. We had glass shower doors installed on our shower stalls where the units were the fiblerglass showers. They knew exactly what they needed to do and went about it with skill. Also, they cleaned up so that you didn't even know they had been there. If you need glass work, call them first!!!

I had an amazing experience working with Twomey and Legare Contracting! They were professional,…read morereliable, and delivered fantastic work on schedule. The team was easy to communicate with and clearly love what they do. I highly recommend them to anyone in the North Andover area looking a trust worthy valued company.

I had Twomey and Legare put siding on my house two years ago. The did such a great job I hired them…read moreto put a shed dormer across the back oh my little cape cod house. I cannot say enough about this company. Not only are they superb carpenters and contractors, taking pride in doing things right, but they are excellent communicators and respectful nice people. This was a huge job - removing half the roof, demoing the upstairs, adding framing, walls, insulation, a full bathroom, painting, finishing, etc. Through every step of the way the company was efficient, organized and neat, and kept to the predicted time table. I highly recommend them. I am thrilled with every aspect of the process and result.

We remodeled our bathroom with Delta Champagne Bronze shower head set and found our selves in need…read moreof a shower door. Dave came in prepared, showed us the hardware colors, explained the process, timing of delivery and installation. It was a clear and concise transaction, I am very happy. He was pleasant and polite. Highly recommend him.

Just had new shower doors installed in new addition bathroom. Installation was done on time,…read moreprofessionally and looks wonderful. Super job done!

Excellent service all around! Installers were very detailed oriented which is nice to see. Hit…read morerecommend!

Accurate Glass provides exceptional quality and Professional Service! They were so helpful and…read morefriendly when I asked for a quote and they even camequote, out to get the exact measurements needed. The glass they provide is superior in every way and their installation services are TOP-NOTCH! They're THE BEST! They get an easy 5 STARS!came

Awful customer service. No reason for a person answering the phone to raise their voice at a…read morecustomer. Asking a business about their availability to come into your house and take measurements is a standard question. They should train their staff on how to sell. Not even close to being the only show in town.

Submitted a quote for windows on hand written paper, i requested a quote in written format that is…read morenot the business practice. Owner got upset,asking questions what type of windows do I get, nothing in writing, ultimately he says he will not do businees with me because, I am calling too many times regarding the product.

Great price, great value. I've used them at least twice in the last 10 years. Once for kitchen…read morecabinet etched glass inserts, and just recently for an end table top protector.

Ordered some smoked glad for a cabinet I built. Great work, done in a few hours. Highly recommend.read more