I found myself in the terrible condition of having a broken window (1 of the 2 panes were broken),…read morein the middle of winter. I called around - everyone was vague in their estimate. As it was my porch window, I could not be without it for fear of theft, and my house being utterly cold! I used the Yelp feature that emails the business, and the general manager, Chris I., called me and left a super friendly message. I then called back, and got a quote of $170 from Stacie, the office manager, based on my rough estimate of the size. The best part - Wallex would order the glass - after I brought it in the be properly sized - they let me take the window home for the 7-10 business days it would take to order the glass. Then, only 6 days later, they called me and I brought it in @ 9 am, and had it back by 3 pm. Though the final price was $200, this was only $30 more, and that was with me giving them the window measurements. All in all, it is expensive to break a window, regardless of who fixes it, but Chris and Stacie were awesome. They followed up w me extensively, and I felt so comfortable working with them. While they are a high end glass company (for offices, homes, and the like) they were happy to help me with my window - instead of the corner Ace Hardware that wanted to keep it for 2 weeks!! Great experience. Chris and Stacie are so friendly and helpful. Thank you guys so much!!

Working with Wallex Glass was the easiest part of our bathroom renovation. Chris quickly drafted a…read moredrawing of shower glass options for our oversized shower. Not only did he give us great advice on how to ensure our framing was prepared properly for a seamless installation, but he also advised us on how to properly tile the shower to avoid extra notches in the glass which saved us money in the long-run. They are super professional, very easy to communicate with, scheduled measuring and installation promptly and the end result is a gorgeous shower that is exactly what I had envisioned and hoped for.

5/25/22 UPDATE - Michael and I had a very productive phone call about the issue. He helped clear…read moreup the misunderstanding, and then worked with me on finding a path forward. Matthew came today and performed the removal/reattachment work at no charge. I'm very appreciative of how they helped get this issue resolved! They helped turn an unfortunate situation around and. Nice work, and thank you! We added a bathroom in 2016 and our contractor selected Image Glassworks for the shower door work. Initially we were really impressed with the customer service, the look, and quality. Then in 2020 I reached out to ask for some help with the shower door no longer closing as it should and the frame pulling away from the wall (see photos). They got right back to me with a quote, suggesting a complete removal and reattachment. A bit expensive and I didn't understand why the frame would pull away from the wall like that, but I was prepared to pay to get this taken care of. Then COVID happened and we were no longer in a position to do the work. I reached out again in 2021 when our circumstances had changed and when the problem with the frame and door had gotten so bad that the door wouldn't close at all. I tried over the course of more than a month to get them to help (multiple phone calls, promised return calls that never happened, and emails to both Michael and Matthew that were not replied to) but they ghosted me, and now I am stuck with a shower door that I have to wedge closed. Very impressed with their initial work but very disappointed in their after-sales service.

Like others, my initial experience was good. Crack in double glazed window - paid over $600 for…read moreglass replacement (which seemed excessive, but I needed it done quickly and included window removal and reinstall). No issues and looked good when done. Cold weather came and there was condensation, then when weather cooled further, ice, on the glass, inside the house. I had never had this issue before, nor was it ever seen with the "partner" window (they are a pair on either side of a bay window), so I tried to get it resolved. Months of back and forth later, someone came out and caulked the exterior of the glass (2 visits). No other visits, discussion, or attempt to remedy e.g. check on vacuum seal or anything else. First cold weather snap, condensation inside again. Emails after this point ignored, always "in a meeting" when I call, calls not returned. Michael finally left a voicemail that it must be the frame, which is not what they deal with, so nothing more to be done and has since ghosted me. I sent photos showing they replaced the metal interior frame between the panes (no idea why), so it's not just the glass they dealt with and they removed and reinstalled that as part of the repair. I have called twice since then, but no response 3 days later. 12 months of aggravation and no resolution. They just abdicate responsibility and have no interest in resolving the issue that occurred while the window was being repaired. I definitely don't recommend this business.

Great service. The owner is responsive and responsible. The workers are reliable and dependable.read more

I had to leave a review, the experience was nothing short of ideal. I called the company Monday,…read morewas able to reach someone immediately who understood the issue and made an appointment at our home for Wednesday afternoon, accommodating my schedule. Elvis showed up early for the job, came prepared and was able to replace a broken door window within the hour. He was nice, professional and courteous. We found the job very fairly priced. Would use and recommend anytime! Thank you

From start to finish we could not be happier with JJS Glass and Mirror. Jim repaired three windows…read morefor us and his work from start to finish was excellent. He was very professional and pricing was very fair. We would call him again for any glass needs without a second thought.

Jim from J.J.S. Glass did an awesome job for us. We have a garage with decorative, acrylic panels…read moreon the top. Over the years they have become clouded and looked really old and just bad. The garage needed a facelift. The manufacturer of the garage no longer stocks the panels I needed so I was at a loss for a replacement. I decided to contact an independent glass business and that's how I came across Jim. He was more than helpful, even coming out the same day to measure and give me options. He came up with a safety glass panels that he tinted a darker color. It came out amazing. Jim always answered his cell and returned my calls. The install was fast and professional. Very reasonable as well. Would highly recommend Jim at J.S.S. Glass.

Had the pleasure of doing business with City Mirror & Glass on several occasions and every time…read morethey remind me what it means to shop local. These guy are great, they call you back when they say they'll call back, they follow through when they say they will, and they show up when they say they'll show up. Shower doors, re-screening window screens, replacing thermal panels in my picture window, new store front windows? Whatever you need.

These guys rock! Meticulous work! Turnaround timing is good. Price is fair. And they recommend…read morewhat you need vs. trying to oversell. Tough to find a merchant with these qualities nowadays.

My front wood door (50+ years old) had a pane of glass that needed to be replaced. I worked with…read moreApril on scheduling and pricing. She was very efficient and responsive to scheduling and proposals. The service technician, Al, came out to measure and was very knowledgeable. Given the positive interaction, I had Arlmont Glass replace the pane of glass. Given the age of the door and the existing molding securing the existing glass, I was concerned that the molding would be destroyed, damaged and at best, the door would require painting. Al's craftsmanship's was outstanding. Very meticulous and careful to prevent damage to the molding. Molding was removed and reinstalled without any damage and no rework or painting required. Thank you April and Al. I have just become a loyal customer.

These guys replaced some compromised/fogged up glass in my very old windows in my very old house…read more Excellent scheduling and service; even ordered the replacement glass before me giving them a credit card to secure the job. Al is the best - funny, knowledgeable and great attention to detail.

I had a broken window in my living room and Gary called me back the same day when I messaged his…read morecompany. He came right out and measured the glass and came back less than a week later and replaced the glass in about 20 minutes. He did a great job and I would highly recommend him.

Great service and great people! highly recommend had a French door whose glass broke and they…read moretreated me like a big customer when I was just getting a couple window. Paints went out of their way to make sure it was the right size great people!

We hired Greg from Luxe Glass to install glass and a shower door around our second shower,…read morereplacing our old curtain setup. I was initially worried about hiring a contractor who might be unreliable or take too long to finish the job, but my experience was the complete opposite. Greg was punctual, professional, and got everything done in about two weeks--including the time needed to order custom glass. His work was efficient, and he left our condo spotless, taking care of all trash and cleanup. On top of that, he was friendly, easy to work with, and didn't try to upsell us on anything. His pricing was also incredibly reasonable for the area. I only wish he offered more services because I'd hire him for anything! Highly recommend Luxe Glass and Greg for anyone looking for quality glasswork and great service.

Could not recommend them enough. Punctual, friendly, and helped me create the custom shower of my…read moredreams! I won't go to anyone else in the Boston area for glass.