Deals and steals! So delighted this consignment shop exists on the Westside. I've come across and…read morepurchased some amazing consigned men's items at this store -- Chrome Hearts hoodie, sweats, and sunglasses; Balenciaga trench coat; Rimowa luggage; Bottega Veneta & Loewe tote bags. The staff here is so welcoming and sincere, and are not afraid to strike up a warm conversation. The store is run very efficiently for consignors as well -- I've consigned many men's designer that have sold quickly here. I'd say it's easier to find nice designer womenswear. Men's designer is harder to find, but at times you'l get lucky with designer menswear.

Used to love this place but now it's more of a buyer beware situation, based on a recent…read moreexperience. I purchased two candle holders and later got a voicemail saying I owed an additional 33 cents because they'd undercharged me. Odd amount to call about, but I was out of town and didn't call back right away. The next day I answered a call (that turned out to be from them) asking for someone else entirely. Assuming the number was possibly spam, I googled the number, saw it was Trove, and then emailed them directly, saying I understood I owed 33 cents and asking for an invoice. They corrected me. I actually owed $33, not 33 cents, they couldn't send an invoice by email, and wanted me to call and give my card info over the phone instead. After everything already off with this (the wrong number call, the 33-cent voicemail, no email invoicing), I didn't feel comfortable reading my card number to someone over the phone. I offered to stop by in person instead, and asked in advance if they could have a receipt ready showing my original 33 cent charge, so I wouldn't be making the trip for nothing. I rearranged my lunch break to make this happen and showed up as planned. No receipt. They said they'd emailed it, but I'd specifically asked for a printed copy, the least they could do given this was their error to begin with. That request took several days notice and still didn't happen. Their printer was "acting up," so I got no receipt for the original charge and none for the new $33 charge, either! An error on their end turned into a special trip, wasted time on my lunch break, and still no paperwork to show for any of it. Disappointing customer service, especially when the customer is the one who has to burn their own time fixing your mistake. Edited to add, following their reply: I was never contesting the dollar amount being charged. I was happy to pay for what I purchased. I stated that they asked me to call in my card over the phone. I addressed why I was uncomfortable with doing that, and had asked for a way to provide payment electronically. When that option was not available I offered to come in. My disappointment is that despite their error, the wrong amount owed left on my voicemail, a random "wrong number" phone call from them, and inability to accept payment over something like square invoicing / Venmo / etc., all I asked for was a printed receipt. If someone has to make time to come in and fix your error, it's the least you could have done. I'm now even more disappointed in them after this response.

My daughters surprised me with a private styling session at Aritzia, Century City Mall. We met…read morewith Kitty and she was beyond fabulous! She had several outfits ready for me to try and showed me how to create a wardrobe and how to style each piece. Kitty is friendly, professional and knowledgeable. We laughed, we cried, we bonded and we shopped. We will definitely be back and hope Kitty is available to assist

Had such a great experience at Aritzia Century City today. Everyone was very kind, but Emily and…read moreRaquel especially went above and beyond helping me. I came in feeling stressed and overwhelmed because I couldn't find what I needed, and they were both so patient, professional, genuinely kind, and incredibly helpful the entire time. They never made me feel rushed or uncomfortable, and they truly didn't give up on helping me until I found what I needed. Their warmth, positive attitude, and genuine care really stood out to me. They made the whole shopping experience feel easy, comfortable, and enjoyable instead of stressful. Customer service like this is rare these days, and it honestly made such a difference in my day. Thank you, Emily and Raquel, for being so thoughtful, professional, and wonderful at what you do.

I think the associates were so nice and reminded me to smile more and it threw me back to working…read moreretail and that I kinda missed it the whole idea of it. This store is ZEN for men, I think that it's important to have stores like this! The associate was asking how my day was and that was so kind trying on the items was simple and no hassle! Highly recommend

Horrible service. I was literally the only person in the store. I had to hunt down the sales girl…read morewho looked at me like I was such a bother. You have awesome products - why why why would you hire unpleasant people...

This was my first wedding dress appointment and it was a pleasant one! I adored my stylist, Leila…read more She was just a cool gal! Someone I'd want to be friends with. She was stylish, patient, engaged, and easy going.

One of the worst and most insulting shopping experiences I've ever had happened today at this…read morelocation. My wedding is in October, and I came in with my fiancé specifically looking for a cute, short white dress for my second look. I remembered this store had a wedding section, so naturally I expected the staff to be helpful and understanding when I explained that I was a bride shopping for my wedding. Instead, I was completely dismissed and treated like I was an inconvenience. I found a dress I liked and was trying to find a size that might fit me when one of the sales associates approached me. Rather than actually listening to what I was looking for or acknowledging that I was a bride, she sent me across the store to a different dressing room. Because wedding dresses require clips, the associate helping me contacted the wedding section over the walkie to ask for clips. Nobody bothered to respond. She eventually had to walk across the store herself to ask, she came back to tell me they were brining it over and then after waiting another 5 min she was told that all of the clips were being used. At this point, I had already been waiting 15 minutes just to be able to try the dress properly and show my fiancé what it looked like. I finally told the associate that I just wanted to take the dress off because I was having an awful experience. And then it somehow got even worse. As my fiancé and I were WALKING OUT, the store manager had multiple employees following us out of the store. The way we were treated was absolutely humiliating and completely unnecessary. We were treated as though we were criminals or some kind of threat when we had literally walked into the store as a couple trying to shop for a wedding outfit. There was zero customer service, zero communication, and absolutely no effort to make a bride feel welcome. Instead, I left feeling embarrassed, disrespected, and genuinely shocked by how poorly we were treated.

Like their clean and modern design. Good for basics and well priced. Quality seems decent…read more The men's department is on the smaller side so limited styles and inventory. Went in to make a return and get a different size shirt but they did. It carry that style. Staff is friendly and tried locating the shirt.

A Century City staple for years. This Zara used to be my go-to spot to find new releases but since…read morethe app has been developed and gotten so much better I find that Zara stores mostly showcase a more selected styles but you can often find a larger selection online. Also sizes aren't often the full scale or range available (if you're petite you're generally in luck). Pickup of online orders in store is pretty convenient. Employees are generally friendly but understandably that's harder during the big sales as you definitely get lots of people returning things from online purchases and it becomes a madhouse. Clothing has gotten more expensive over time and you can see that for sure in the Zara prices. I've tended to wait now for their semi annual sales for any pieces because I can add some good items for better prices, especially if you go towards the end of the sale with more markdowns. Hit and miss on sizing but depending on what you're prioritizing for saving money or needing something quick!

I love Uniqlo clothing and enjoy exploring what new items and deals they offer. However at this…read morelocation, I didn't feel welcomed. Walked in, and instead of getting greeted, we were told by a lady that the store was going to be closing in 30 minutes but the fitting rooms are still open. Okay cool. She was nice about it so it was fine. Except right after she told us that on one side, a guy employee sees us, walks down the aisle, and straight up tells me and my boyfriend the same thing, except not as nice, with a "Just figure out what items you want." Ok. Haven't even walked through one aisle yet, but sure. I kid you not.. A few more moments of looking through an aisle, ANOTHER lady comes up to tell us the exact same thing, that they're close to closing. At that point, didn't feel welcomed anymore to just look around the store and instead a bit aggravated. So as we were now heading out and walking through the store the long way around, we were told again by another lady again that they were closing soon. At that point we just said, "Yupp we are heading out!" and after stepping out, we hear a Thank you. Like sheesh, it was really appalling how much staff really walked up to tell us they're closing soon (as if to kick you out) and it made the usual chill and nice Uniqlo experience bitter. Very unfortunate

What can I say?? Uniqlo has great quality and comfortable clothes for a reasonable price. They…read morecater to men, women and kids too. The staff is kind and helpful. I was able to purchase a very comfortable sweatshirt and sweatpants set. The cloth was nice and neat so it looked perfect for traveling.

I haven't been here in years and wow has it changed. Overall for the better with tons of stores,…read moreplaces to eat, and inviting areas to hang out. As an open air mall, this style of shopping is inviting and enjoyable. Visiting frequently as a kid, it is a completely different experience. Stores are more high end than I remember. Crowds were exponentially greater! Lines for several stores (including Olive Young) to get in and for Ramen blew my mind. If you want a place to watch the world cup, courtyard is ready and inviting. This area was nice with the high rise century city backdrop. Although it was more crowded than I expected, meeting friends for lunch was great. The restaurant choices are wonderful. We planned to eat at one spot, but due to the wait we changed it up and it was a total hit. Parking was crazy! Lines to go up and down, it took forever to pull in a spot. The prices are expensive too if ya make a day here. Very few places validate.

However, this experience proved to be very disappointing, since the problem was mainly caused by…read morethe parking system of the mall. Although this place is clean and offers lots of great stores, the parking system made everything very annoying. The fee system is complicated, and even after shopping, I ended up paying way too much. A place like this one, which claims to offer an exclusive shopping experience, requires a major renovation of its customer service department and parking system. There are many alternatives available in Los Angeles, where people do not leave irritated by the fees related to parking.

Today Mary in the Bra department was fabulous and helped me and my daughter! She was kind and…read moreextremely supportive, professional and patient with my daughter as she tried on several garments. I didn't want to miss recognizing her amazing work. I would like to also tell Nordstrom that today August 1st...you guys were rocking...I believe his name was Eddie..the DJ was amazing and made our shopping experience fun. You guys had a great vibe in the store today! The DJ needs to be there often the one from today particularly. The ladies shoe department was on point too! We spent some money all while grooving to the DJ's playing great music almost did not want to leave.

What happened with this location??? The customer service was disappointing and dismal! So sad! I…read morecouldn't find anyone for assistance. I can tell you this..... I won't forget this experience, and I'll remember to not go to this Nordstrom location, again. So frustrating!!! NOT recommended! Such a shame!!! Nice selection of merch is the only thing that makes sense, here!

Ben took great care of me and picked out a suit in no time...thxs for your great customer serviceread more

A+ service today from Brandon. We walked in for a new suit. Brandon was very knowledgeable on fits…read moreand walked my husband through the options. He got him sizes and helped us place the order online so we could get the right inseam. Suit fit fantastic and won't need any tailoring. In and out in under 20 minutes. So impressed.

Awful awful awfu! I bought a sweater for $87. Before buying I read the return policy that states it…read morewill charge $5 for a return. I only got $72 refunded back only to find out they charge another $10 to you for them shipping out the merchandise. I spoke with supervisor and she argued that every place you order from does not refund the shipping charge. I order online all the time from many different stores and always have gotten full refund back. This place needs to state a $15 charge will be deducted for your return, not $5!!!!!! Very unhappy! In addition, the reason for the return was because I found the exact sweater at Macys for 50% off. The supervisor said all she could do was a price check if I sent her the ad from Macys but still would not be refunded the $15. Poor customer service. Beware of rip off before ordering online from them!!!!