Cancel

    Open app

    Search

    ZARA

    2.0 (263 reviews)
    Open 10:00 am - 9:00 pm
    Updated 2 months ago

    ZARA Photos

    You might also consider

    Recommended Reviews - ZARA

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    The tear on Zara jeans.
    Ingrid U.

    The customer service really sucks at this location! Beware that whatever you buy from here is not damaged and teach your children not to trust this big name stores. Please double check your items because if you buy them damage they will not accept the return and blame you for it! The manager Lara is unacceptable unprofessional and she really does not care if you're not happy and recommends not shopping at Zara. My 14 year old son purchased some flare jeans trusting that Zara sells only high end items at reasonable price $97.99 to our surprise my son's jeans had a tear and i noticed when he walked away wearing them for the first time! Manager Lara did not accept our return purchased 5 days within the day of purchase and had a bad attitude blaming my son for the damage! This is unacceptable and will never shop at Zara again! You lost a good customer over $100 dollars! This is not ok!!

    The entrance to ZARA
    Sam B.

    This ZARA is on the bottom floor of Westfield Century City Mall and it is quite a large store. I know a lot of people love ZARA. I am lukewarm with the brand. Every time I walk into a ZARA I really try to find something to love. I like the idea of trendiness and affordability. I'm always looking for a good deal and I love cute clothes. Maybe one day I'll find something here to change my mind but, for now, I'm not a fan. I was not approached or greeted by any sales associates which was fine by me as I was just browsing but if I needed help I would have liked them to be more accessible.

    Furniture section

    See all

    Photo of Kevin B.
    65
    4672
    454

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Inbal P.
    1
    110
    30

    7 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Company has gone to trash. Quality trash. Overpriced junk. Everything fades, rips, or fits poorly.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of T B.
    0
    2
    0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Some of the employees are super unprofessional and rude. Go to other locations instead.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sam B.
    126
    804
    2502

    3 years ago

    Helpful 7
    Thanks 0
    Love this 3
    Oh no 0

    7 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Yana P.
    0
    10
    23

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Elle G.
    698
    123
    21

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    The workers here are extremely rude. Be prepared to be yelled at if you choose to come shop here!

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 5
    Thanks 0
    Love this 2
    Oh no 1

    4 years ago

    Helpful 1
    Thanks 1
    Love this 2
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Sam S.
    244
    23
    3

    1 year ago

    Service is beyond rude. Workers have huge attitude problems when asking a question. You're better off figuring things out on your own.

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Absolute worst customer service and managers. They make mistakes but don't take accountability and don't accommodate the customer.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 9
    Thanks 1
    Love this 6
    Oh no 1
    Photo of Ben S.
    1
    16
    1

    2 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Helpful 4
    Thanks 2
    Love this 0
    Oh no 0

    4 years ago

    Helpful 4
    Thanks 0
    Love this 7
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Mary I.
    168
    16
    1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Raquel M.
    301
    126
    115

    4 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Nicole R.
    42
    53
    11

    2 years ago

    Great experience today with Gloria, the manager, kind and courteous unlike others I have come here

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jay C.
    65
    78
    114

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Paul S.
    461
    397
    1451

    5 years ago

    Helpful 5
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 7

    Ask the Community - ZARA

    Review Highlights - ZARA

    Needed a blazer and found a really nice shirt that goes perfectly with the blazer.

    Mentioned in 5 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Men's Clothing 18,677 times last month within 15 miles of this business.

    Verify this business

    Saks Fifth Avenue - Womens store

    Saks Fifth Avenue

    2.6(29 reviews)
    1.1 mi

    Convenient location. Close to a lot of my fav restaurants…read more They def don't have as many candles, body washes, and lotions from my fav brands as they did back in Dec 2025? That was perplexing...unless they were in-between shipments. Staff is always helpful. Great spot to be had.

    Gut told me not to do it…read more I already had a bad experience at the Saks store in Huntington New York ( Yelp review) where some of the team members were rude. Loved this cologne " Maison Francis Kurkdjian Paris Baccarat Rouge 540" that I wanted to get after loving a sample overseas in 2024. So Saks filed for bankruptcy. I was back in the US, California to be exact. I did not read any of the reviews of Saks online plus the Yelp reviews as well. Impulsively ordered this online on their site, prepaid and was pumped to get their e mail confirming pick up at their 9600, Wilshire Drive Beverly Hills California 90210 store. Picked it up from the Women's return counter downstairs where 4 ladies stood around looking at their nails and new i phones and cluelessly told me nope they didn't have it despite my showing them my ID, Amex card used and their 2 hour old e mail. One of them finally made an effort and retrieved the pre packaged bag from the adjacent back room ( 10 feet away). Got home and all the excitement went to s€#^ as I sprayed it on and nothing... It was weak. It was not the same. Beautiful bottle but the contents were debatable. Called CS who are slick - "take a photo of the entire package and send it to us, we have to approve it. No you cannot return it to our store. It has to be Fedexed ( you customer have to pay for it) to our return center in Pottsville Pennsylvania. They will examine it and then approve it. We will send you a gift card for the net amount- " wait! Whaaat? I told the young lady in CA that there was no way I was going to accept a Gift card and go back to their scam business. Then went to FedEx in Fontana who stated ohhhhh perfume - no, no, no special box and packaging - another $5.97 and we can't accept it - you have to go the Walgreen's across the 215 Fwy and ship from there. The comedy continued as the Walgreen's photo counter employee with the FedEx sign stated " but they are FedEx- they ship everything!!!!" . They did take it. I tracked FedEx to Pennsylvania and they got it 5 days ago and just issued the credit back to Amex. Whew! * Please read all the reviews and see how a lot of customers who are buying high end perfumes, colognes are ending up in the very same boat with the big leak and then having to deal with this. Saks makes it hard for you to return their bogus merchandise. Plus an attitude and hurdles all along the way. You've been notified.

    Photos
    Saks Fifth Avenue - As you can see all windows are covered for the middle building they moved out of

    As you can see all windows are covered for the middle building they moved out of

    Saks Fifth Avenue - Saks is off wilshire blvd and men's shop and the old building is across from Morgan Stanley building

    Saks is off wilshire blvd and men's shop and the old building is across from Morgan Stanley building

    Saks Fifth Avenue - Sign on front door main entrance of old building.. they have a smaller one on Backdoor too.

    See all

    Sign on front door main entrance of old building.. they have a smaller one on Backdoor too.

    COS - Beautiful store!

    COS

    2.9(33 reviews)
    1.2 mi
    $$

    This brand is brought to you by the makers of H&M. However, the style doesn't really remind me of…read morethe fast fashion brand at all. It's a contemporary, minimalist store that seems aimed towards more mature clientele in the professional world who crave a more conservative styles. The store caters to both genders. COS stands for "Collection of Style". I've been in this store a few times, at different locations and I just didn't find anything that really spoke to me. I noticed lots of neutral colors and not too many patterns. The store is nice, clean, and well organized. I was not approached by a sales associate to ask if I needed help. That was okay because I was just browsing anyways. It's on a busy street with lots of other stores as well. Metered parking on the street as well as a parking. lot nearby.

    I probably do not look like the typical COS customer. I'm 62. I have crazy gray hair and I…read moregenerally walk around in gym clothes. But I love COS, and there was a vegan bag I wanted to get. So! I put on my usual sweats and went to the Century City mall and found the COS store. The moment i walked in I wanted to leave. I was invisible. The sales person was aloof and dismissive. It seemed like she did not want me in the store. Which of course she didn't! I am old and look even broker than I am. I bought the bag without paying a lot of attention to it. I just wanted to get out of the store. Wrong decision. It wasn't expensive, but It looks and feels like it came from the bargain bin at Forever 21. It has been sitting on a shelf in my closet. I am going to give it to a pre-teen. No more COS for me, but all good. Quince is similar in style and quality but less expensive, and it's available shopgirl-free.

    Photos
    COS - Beautiful Display. Very clean well-organized store.

    Beautiful Display. Very clean well-organized store.

    COS
    COS

    See all

    ZARA - menscloth - Updated May 2026

    Loading...
    Loading...
    Loading...