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Coach

3.1 (149 reviews)
Closed 10:00 am - 9:00 pm

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Sunil R.

Coach has a nice, well-organized setup that makes shopping enjoyable. I picked up a few gifts and was happy with both the selection and quality. Staff was friendly and helpful without being pushy.

Kimberly H.

First time here, very large store, very well organized, so many options and things to chose from. And more than one of each item available. Good prices, and even has sale items. Very helpful staff. Friendly as well, very clean store, was busy for a week day but would return and highly recommend.

Halloween theme wristlet
Helen Q.

Came by over the weekend to look for the ladybug crossbody and clutch. Unfortunately it was not in stock in store. Sales gal was very nice. Helped me check in the back room. Lots of staff and sales people on the floor to assist customers. They weren't pushy in my face, which is always nice, I did come across some really cute Halloween design. They mistakenly had the wristlet in the wrong section, which I didn't find out until they rung me up at a higher price. Luckily they were willing to honor the price for me.

"No more in the back you say?!?"
Theresa L.

Looks can be deceiving at this location. From the outside very inviting, on the inside not so much. I was greeted by one of the all black wearing associates. But no follow up question like, "can I help you find anything?" If she had asked, I would have told her I was in-fact looking for a simple card wallet. Since she didn't, I resorted to perusing the store myself. Another associate was right next to the wallets and didn't even ask if he could help me find anything. I eventually found what I was looking for. But it was the display. I looked for someone to help me. Found four employees standing around together having their own conversation. I just stood there with wallet in hand, not wanting to interrupt. One girl finally made eye contact with me, asked if I had a question. I asked if she had this particular wallet in the back. Without skipping a beat she said, "that's the last of that color". Ok...I just tossed the wallet back and left. Went on the Coach outlet website as I was walking out and would you believe they have it in stock for pick up! (Not sure if it would be the display??) This is why I'd rather buy online and not deal with the unhelpful attitude.

Boots I ended up ordering online for a smaller size.

On Feb 8th, I was at the Coach Outlet sometime before 7:00pm. Never have I ever been in a Coach Outlet store where NOBODY approaches you to ask if you need any assistance. In most other Coach stores, you have several employees on the floor covering different areas of the store. Not here. As I stood there at the clearance shoes struggling to find a shoe size on a shelf I couldn't reach, several staff passed me by with not even one inquiry if I needed help. I would turn to look at them to ask, but they just rushed by me like I wasn't even there. I was right there by the door that takes employees to the back room. I had to personally stop somebody to ask for help, but their response was quick and they were out of there quicker than it took to ask the questions. Everyone's body language was like they were busy and in a rush, but the store wasn't even busy. My saving grace was Nadia. She was the ONLY one who was helpful during my entire time in the store. She helped me try to find a shoe size in the store and even went to the extent of checking online to check if my size was available. She never abandoned me until I was done with my shopping. Thank you Nadia for coming in clutch for your teammates. I ended up buying the boots online in the size YOU found for me. Kudos to you for your excellent customer service.

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9 years ago

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16 years ago

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14 years ago

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15 years ago

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8 years ago

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15 years ago

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13 years ago

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6 years ago

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4 years ago

Love the store, Eddie is such a nice guy excellent customer service ask for Eddie The manager at Ontario Mills

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7 years ago

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12 years ago

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14 years ago

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8 years ago

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11 years ago

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9 years ago

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9 years ago

Great products, friendly staff and beautiful store that is kept clean. Prices are great. I always shop here instead of Michael Kors.

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15 years ago

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7 years ago

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14 years ago

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Review Highlights - Coach

When they first opened the Coach Outlet store in Ontario Mills Mall, I was hesitant because the lines were EXTREMELY long.

Mentioned in 2 reviews

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