Purchased a pair of shoes from the Coach store in Livermore which would end up being defected. After wearing them the day after I purchased, I called the store to advise if I could come in for an exchange or a refund and the gentleman on the phone said yes, as long I was within 30 days. I came in to the store 4 days later to return and the store manager on duty Troy immediately told me I could not return or exchange because they were worn. I explained I had spoken with someone and they told me as long it was with in the 30 days it would not be a problem. Not willing to help I decided to take matters into my own hands, I stepped outside and contacted customer service. After speaking with Bonnie who was very helpful by the way, she called the store and spoke with our good friend Troy explained to him that I was within my 30 days even if the shoes were worn and eligible for a refund. So I walked right back into the store after speaking with customer service, I see our good friend Troy walk out of the store jumps on his cell phone and sits on the nice comfy bench in front of the store, of course not to deal with me and from embarrassment i'm sure. LOL! He must have forgot that I told him I would get a refund one way or another, and I did! Know your return policy, it makes it a little easier on yourself and saves you from being put on the spot. Thanks Bonnie for your help! Lets be clear this 4 start is for Bonnie in customer service not the store! read more

Honestly, this store makes you feel like your being watched the whole time you are in the store. Not sure if it's a race thing but I was super uncomfortable! read more

I had no intentions buying anything from this store, but I was curious enough to see what kind of deals they had. First time for Hubbers and I in here. We went in just to browse. It was PACKED, but we didn't really mind that. He found a really REALLY nice briefcase and wallet. I found a purse. It was too damn tempting, and we decided we didn't really wanna do any impulse buys, so we left. (We didn't even bother asking what the discounted prices were on the items we were interested in.) A few hours later, after checking out all the other outlet stores, we were back. VERDICT: We ended up buying all three items we previously looked at earlier in the day. His briefcase and wallet were 60% off the price tag, my purse was 75% off. ON TOP OF THAT, we were told by their staff that if we signed up on their mailing list, it was an additional 10% off the total purchase. And I gotta say, as crowded and chaotic that store was, the overall patience and service of their ENTIRE staff was impeccable! Will definitely return. read more

Oh Lord ...today this outlet store was on "whoring mode".... "buy me now" before we ship them of to Marshall's. The reason I came in was my friend had to buy Coach Bag Cleaner ($5 each) after today's 50% off store-wide event. While I'm not generally a fan of leather bags with a big "C" on it, I do like their bucket hats (I plan to get one when I turn 40 - not a joke) and ponytail scarf. Some of their non-logo stuff looks quite elegant too. I did look at some of their jackets and tan trenches, but they are seriously way TOO BIG and not for short girls like me. Men's side seemed to have cooler stuff, more sophisticated elegance. Less "Coach" in your face. Everybody wants one. Everybody gets one. read more

Coach - ponytail scarf - Outlet Stores Near Me - Livermore, California

I don't usually write reviews; not when something deserves praise or something is totally unacceptable. My father and I went to Coach and our cashier's name is Christian S. My father paid by credit card, and he told the cashier that he would use pin number. It is the bank's policy that no ID is needed when the pin number is used instead. Christian insisted that he needed my father's ID because it is Coach's policy, so he handed it to him. Christian rudely threw the ID back towards my father, and after the transaction was done, he told my dad that he needed security to escort him out. Why would my father, who is visiting all the way back from Indonesia to go shopping, would possibly ever need an escort?! I am an International student here and my dad was just coming to visit! We were having a great day until Christian ruined it for us. What he did was truly uncalled for. He was completely rude and racist. read more

I love the Coach Factory Outlet store!! A lot of great deals that beat a regularly priced Coach store!! I love the 2 purses I got! The customer service here was impeccable!! read more

Coach - Outlet Stores Near Me - Livermore, California

Don't spend your money here. The amount of disrespect from the employees here is totally not with the couple hundred dollars you spend in the store. I get better service at Burger King on Sunday night at 1am than I did here at coach in Livermore. Idiots. read more

I AM OVER THIS PLACE. Sales Associate and Managers here gets paid doing absolutely NOTHING. Each zone of the store has to have one Sales Associate to assist customers. However you see all employee in one zone formed in a circle chit-chatting. I observed customers are confused and obviously looking for assistance. But too SHY to even bother sales associates and manager with their CHIT-CHATing session. Believe it or not YOU have to be the first one to APPROACH them for them help you. ZERO chance that they'd be the first one to ask if you need help with anything. If they're not chitchatting they would just stand there like a ZOMBIE and pretend you don't exist. 90% of the sales associate here are RUDE and don't want to do their JOB. If you ask for a stock? They would say they don't have the item even if they do. I tried asking 3 different associate for same bag and last person I asked handed me the bag I was looking for. When you get to the counter they don't even ask you if anyone helped you with your purchase? Why?!!! Because they already know you're going to say NO ONE!!! Even though it's a standard to ask every customer at checkout the sales associate who helped them. Lol its funny!! I am positive they will override it and pick any associate to cover up even though in reality no one ever offered assistance. If you're in COACH CORPORATE please email me or call me and I'd be more than happy to share more and tell more lol. COACH IN LIVERMORE SUCKS!!!! DO YOUR SELF A FAVOR AND AVOID THIS LOCATION!!!!! Go to COACH MILPITAS in GREAT MALL sales associate and some mangers there are BOMB read more

As soon as i walked in there was 2 workers standing bear the door i was not greated. Their was a couple who walked in seconds after & were greeted & helped out. Felt discriminated from the start i was walking around the store & i felt that thkse 2 workers were starting at me. I kept looking & walking around but i felt judged the entire time. As i went to pay i was asked if anyone helped i said no the cashier apologized but i was annoyed by then. I only purchased the bags here since they were out of stock at every other location. Take your business elsewhere you'll get better service at the food court read more

This place has some real good sales if you hit these stores up on a holiday. However, be aware that this store can get so crowded to the point that a staff member has to do crowd control by limiting the amount of people that can be in the store at once. Getting in the store is easy than checking out. That's a different story. The line to buy your items was all the way around the entrance of the store, so we waited in line 30 minutes (Yes you read that right 30!) just to buy our stuff. But the 70% off sale they were having at Coach was well worth the wait in line. Just have some comfy shoes on or have a friend hold the spot for you in line if you have to go outside for a break because you can't stand long. Almost perfect rating - 1 star for the big crowd and 580 ~ 680 like traffic behavior (standstill and feeling like nothings moving) read more

First time being at the Paragon in Livermore. Not too many items I particularly like, but it's a discount store so expected. Lady was very helpful in terms of getting the item we wanted. I don't know if they lie about items being the "last one in the store", you technically never really know. This lady was on key about making her sales, which I liked. It's part of her job. I got my purse here with a gift card and cash. The girl who rung me up wasn't too friendly. She didn't seem like she even wanted to be there, but in all, good experience. read more

Coach - Outlet Stores Near Me - Livermore, California

Nice store, personnel are a mix of snooty and friendly. I always transact with a young gentleman from Tracy too. He's helpful and friendly. Store is not fully organized, could be customers misplacing/ leaving things all over. Overall I like giving away Coach as presents to girlfriend. I used to love having them for myself until they stopped making it here in the US of A. They're mostly made in China now. Not good. ‍ read more

The Only Reason I'm Giving them one star is, because I Can't Give them what I want! This Store Is Super Racist Against African (Black) Americans! I Came in the Store to Purchase A Men Bag,Shoes and Hat. I Received NO HELP! As I Watch Two Ladies Associates, COMPLETELY IGNORE ME! As They Attend to The Other customers, greeting them with Smiles Etc. They Looked at Me! Said Something in their Native tongue! And Help Others as They Walk in The Store! Frustrated. I As For The Manager! Then the Manager Came to Help me. But It Got WORSE! As One of the Lady Associates, came to me. And Without A Word to me! Scanned my Bag That I Was About to Purchase. And Tried to Sell my Bag!!! Saying"Sorry! The Other customer Wanted that Bag! Then going to say" Let Me Check the Back for Another"!? Which I had the Last Bag in that Style. I'm Sorry! But either those ladies Associates are SUPER RACIST!? Or That's The Way This Store treat African Americans!? I will Not Be Shopping there! EVER AGAIN! read more

Every other store in the outlet allowed dogs in. I can attest to it cuz I went to all the luxury outlets today and my golden retriever was given love treats and water except at Coach. My dog and I have been inside this coach at least 4 times so I don't know what the change in policy is as clearly none of the other stores in the outlets got the memo. Heck he was even allowed in Corelle and le creuset which pose more danger due to breakable dinnerware around .We were turned away by the floor manager named ZIE in a very condescending attitude. She said oh just leave ur dog outside and u can continue browsing? Who says something with such zero tact ? Who is going to tend to him if we are inside ? You Zie ? Coach in great mall coach in Carmel by the sea coach in Gilroy all allow dogs but why not this one ? I am a business owner myself and customer service is important. This floor manager she claims herself to be Left an extremely bad taste in my mouth today for her attitude and needs to be further trained. read more

This review is more about the people that work there, rather than the Outlet Store itself. The store itself is a run of the mill Outlet. Not much else to say about it. However, I did observe an interaction between the manager and a customer that almost had me come in and intervene. The customer was a tourist from Japan (I could tell because she was speaking Japanese) and was having a hard time understanding why a purse was a certain amount. (Another gripe for all Coach Outlets: why dont you just put the discounted price on the tag?! ) Instead of handling the situation with understanding and patience, the manager SCREAMED at the tourist, "I DO NOT KNOW WHAT YOU ARE SAYING. I DO NOT SPEAK YOUR LANGUAGE. " She screamed this so loud that the other customers took note and looked at the situation transpiring. The tourist, again, confused, but noticing that others were staring became what could be observed as embarrassed, and motioned that she would be stepping out of line to talk to a friend in the back. I was with my Mother and sister, and if both of them had not dragged me out of the store, I would have definitely given the manager a piece of my mind. It was a horrible situation to have to watch, and it was an even more horrible situation for the tourist costumer. That is NOT customer service at all. read more

Selection is good, however service is more horrible than horrible. It's like patience, professionalism, customer service doesn't exist in their terminology, in particular the cashiers. That's what I felt and observe happen to many customers both times I was there. And one of the really rude cashiers appears to be of a manager, supervisor, or senior position; guess that just proves how important it is to set an example. Apparently this is also the only one store that's really stingy or have something against giving boxes or bags for merchandise purchased. First time I was there, customer purchased a belt and decide to wear it immediately; he wanted a bag to put his old gucci belt and the cashier asked why he needs a bag when he's already wearing it. Doesn't make sense to me at all. Second time, I personally brought 3 belts as gifts and asked for 3 small boxes, the cashier said she can't give me boxes because she gave me a bag. I don't really understand the big deal here. The way they convey it is like customers are ripping them off of their bags and boxes or something. So bizarre, staying with Vacaville and Napa Coach Outlet. read more

I was in this store a minute ago. I was going to get a belt bag but I just check the price on the box it says $328 on the box and the real price inside of every bag has a price tag of $275. I ask the sales person why they have a different price. She asked her manager and says that the new price for the Black Friday sale is the one in the box which is the higher price ($328). Now she's removing the tag with the lower price. So what is this? They fooling the customers!!! They put the price up to pretend that they are giving a good sale. Cheaters!!! Black Friday Cheaters!!! read more

Wow, just called them to check on an item before making a trip to the store. They're open, but was yelled at by Lourdes they're still in a huddle and I need to call back in 5-10 minutes, because she's missing what they're saying. Seems like poor management to have a huddle when you're open, it really should be before you're open so you can help customers when you're open. read more

Can I put zero star? Coach store is managed by a bunch arrogant people. While we were in line to get in the store, I went to restroom. When I came back, my wife and my daughter were already inside. I politely asked to get inside to regroup with my family, but that arrogant lady at the door refused because I didn't ask for her permission to go to restroom before leaving the line!!! What the heck! Are we in elementary school? Get the manager out, same argument, rebuffed me telling me that I should have let them know if I want to go to the restroom! Coach treats it's customers like nothing. Let's boycott Coach then it may learn how to value its customers. Anyway, my wife never uses Coach, she only buys LV and Chanel kind with better customer service. We were at Coach because as a favor, friend of hers asked her to buy a handbag for her. read more

Excellent service and products. I have been shopping here for years for my friends and family and had no problem before. Until today. Kwame is the name of the operator on my receipt. He greet me with a question... Are you buying more than 10 piece today? I said yes. He looks unhappy and said oh I was just helping. I stood there and think should I feel guilty because I got a lot too buy. These are gift for people I love. Well, Kwame may not feel the same. The way he treat these bags are not what I would expected. He grab and drag the bags, throwing it on top of each other. The metal piece hitting the one from the other bags and hitting the table. I though maybe this is normal but then I look around. All other staff at the cashier treat these luxury bags very different than Kwame. Seems like it is just a bad day for me at my favorite place. 1 Star for Susan who helped me. Another star is for great price and cute bags. read more

2 stars for the well priced merch. Lost stars for customer service. They're lucky I was desperate for a gift for my mom or else I would have walked out the moment I walked in. Did not get greeted at all. Lots of workers not working. Unless you consider a stare-down "work." The only time I even spoke to an employee was when I approached someone myself. And she was real quick to state her name as if she helped me. Sorry Sandra, only time I'll name drop you is to say you did NOT help me at all. Girl please. read more

Huge store with a lot of well laid out merchandise. It also goes through from the Coach men's store right next door. The sales people were not as bubbly as kate spade but still good. Generally I see lines, but today there was no line to get into the store. Interesting to see everyone hoarding lots of purses/wallets/wristlets as there was an extra 50% off. read more

Very disappointed in the customer service for Coach Outlet Online. Ordered Christmas gift on Dec 5, stated online it would ship within 5-7 days. Gave it more time due to Covid and other shipping issues but called customer service today to check on order. Rep said it was being processed (this is 12/22) so no hope of receiving prior to Christmas. Coach did not communicate to me that shipping or processing was delayed. I like the products but their customer service leaves a lot to be desired. If you are going to order on line, be sure to do so a couple of months before you need it. Customer service rep did not offer any remedy for the situation, just said it should be ready to ship in the next couple of days and then I would get a notice when it ships. Argh! read more

Yay for good deals 50% to 80%, even the cleaner for your bags. People do complain about the service, it's okay. It's not horrible. I come here on Fridays before people get off work. Weekends are sort of awful because it gets crowded. Best deals are on holiday weekends!! read more

I went here on mothers day. it was a mad house and i understand why. extra 50% off coupon was handed to me once i entered the store. there was a 15 minute wait to just get in the store. I ended up buying a clearance purse and wallet for my mom. original cost would have been $700+ I paid out the door less than $150. 40% off original price and then the 50% coupon. I look like a hero to my mom for mothers day. well worth the little effort of dealing with crazy ladies fighting over deals. I read the bad reviews on this place and the are bogus. too many people complained about the lines and lack of service. This is an outlet with killer deals. if you do not want lines and A+++ service than go pay full price at a coach retail store. You have to have a different mentality when you go shopping at an outlet it is like competitive shopping. read more

We didn't experience bad customer service at all today. There were enough sales staff on the floor for us. Hubby got a lot of attention from the sales lady in the men's dept. She was really nice but would stop talking to us to greet the customers coming thru the front door. She spent a lot of time explaining to us the difference between the treated canvas material vs leather which looks like treated canvas as well and that Coach plans to return to classic leather looks in the future - good. I don't like that Louis Vuitton luggage look with the alphabets. I don't need to let people know I'm carrying a Coach bag with Cs all over it. Classic colored leather is enough for me. I'd rather feel the smooth, soft leather on a purse, wallet or belt. We exchanged a gift for 2 leather wallets and it was 50% off the sale price with another 40% off today. What a deal. Still, I found a comparable wallet at Cole Haan with a couple of less credit card slots for only $52 and the leather was even softer - an even better deal. The store looks like your standard Coach outlet - stark white with cubbies for their merchandise. If you're lucky, sometimes you will find merchandise which was sent from the retail stores to the outlet, the quality, stitching and details on that purse is always better. read more

Great selection and prices but the cashier was horrible. I went in to return a bag I got when there was an extra 10% off on top of 50% off all deletes bags that was manually applied by cashier a few months ago because its system did not automatically apply the discount. I told the cashier I wanted to return the bag and after she read the receipt she told me she couldn't take the bag back because of extra 10% I got and she told me the bag was sold as is. I explained to her that extra 10% was given during their promotion period for deletes bags and she could check the date and asked corporation about it. She insisted not giving me the refund. What a bummer!!! Well, I had to ask for the manager and guess what manager understood me immediately and told that cashier the discount I got was entered manually because it was the promotion. I got my refund eventually and the cashier did not say anything, very unprofessional. Such a hassle. read more

I gave it 4 stars because I got all that I wanted from mens section. Matching briefcase, duffel, utility bag and amonng other things. All a pretty good price. I scouted the regular store for these and it would set me back almost 800. Got it for under 350. Staff was okay. If you don't look the "type" they can be a little snobish at first. As soon they see your Benz key and Amex plat, they start salivating lol. It was a good experience at the store nonetheless. Do your research first and know what you're looking for before going in :-) You'll find deals good deals here. read more

Came in on a 50% off day and got the smores frap! Super excited and it tasted amazing!!!! Loved the service and the seating and space within! Very efficient workers! read more

Be prepared. The prices are amazing however, the prices are amazing so there are tons of people all vying for the best deal. Get there early to avoid the line that is literally out the door, they let people in based on how many people are in the store to avoid a stampede (you think I'm joking, go check it out). Granted the day we were there they were having a sale on top of the factory prices to it was completely mental...but also completely worth it. The staff was very friendly and the selection was wonderful. We got GREAT deals but it's still Coach so it's still expensive. The day we went was a lot like black friday shopping so go prepared both mentally and financially. read more

The reason I am not giving them 5 stars is because of the customer services. Prices are good. They have good collection of stuff. I went there on Saturday, asked one of the sales person to see if they have size of shoes I was looking, she was not friendly at all. It took her long to check the availability of size, on asking her if they have it she came across rude to me. Her response was mean and did I mention that she had no smile at all. read more

Coach - That smiling face - Outlet Stores Near Me - Livermore, California

I bought a clutch back in June or July and the clasp broke. I didn't keep the receipt because it was so long ago and we paid cash. The best the could do for me was an exact exchange. I didn't like what they had left in stock so the manager, Sterling, offered to call another store to see if they had anything. Another manager came over to help, didn't get her name, but said she thought she saw the same purse in back a few days before. The store was absolutely packed and instead of blowing me off and helping paying customers an associate called another store while the other manager looked in back. I ended up getting my broken purse replaced and we bought another because they were all so nice. Everyone from the greeter at the door to all the people who helped in between we so kind on a busy Tuesday night. read more

Nicely laid out store, bought quite a few gifts for others, nothing for myself though. The majority of bags and accessories sold at this outlet tend to have pseudo tacky items. Are the prices low? Yes. Is it worth it? Not always. i found myself looking at the men's section and the wallets and wristlets more than anything else, because you really can't go wrong with them. Found a few purses, but nothing that made me WOW. Mufflers were made out of some $3 material with a coach "C" logo all over it. Guess that's why it was selling at the outlet! On the other hand, the people working there are very customer service oriented! That's always a good thing. read more

50% for the day. The customer service was great. There were associates around the store, helping customers figure out the sale price with their handy dandy calculators. Their little accessories make for nice gifts since you can spend under $50 for quality items. read more

My mother and I visited on Wednesday, December 30th and received exemplary customer service from Rick B. There was a major blemish on the leather messenger bag my mother had purchased. We had noticed about 15 minutes after purchasing the bag- in which we waited more than half an hour in line. Rick was able to work his magic and request the manager, Janis, to help us make an even exchange with little to no wait time. Thank you so much, Rick and Janis, for going above and beyond the call of duty. We will definitely be visiting again!! read more

Ziri was the one who helped me and my parents out. She was very friendly and attentive. She provided the best customer service I've ever received from any other coach stores which is why I plan on going to this location more than the other ones! She was bubbly and smiling the whole time and we noticed that she made sure other customers were okay too! However, the girl at the register was so rude that I really can't forget it. Her name is chasity and I don't understand why she had to be so rude to me and my dad. Yeah, we purchased a good amount of items but that doesn't mean you can be a bitch to me and look all pissed off. We tried to chit chat with her, but she either ignored us or gave us a annoyed look. She didn't smile the whole time which made it really awkward, but she did talk to her friend who stopped by. While she was talking to her friend, I asked her something and she replied me with a annoyed tone. I really wanted to mention her horrible attitude to the manager who was very nice to us, but we were in such a rush. I really hope the manager reads this and does something about this because the way chasity acted that day was so bad that it will really do damage to the store. read more

This location does not have a large selection of products. There appears to be a larger variety of products at the Gilroy outlet store. I was only greeted by one employee as I walked throughout the store. There are many employees on the floor of the store talking or engaging in gossip instead of greeting and assisting customers. read more

Well supporting all the "nice" comments said below about the customer service - let me add a "cherry on the pie" - my husband bought a purse, lady said - no worries, you can return it at any time. We were out of town, we came back today to return, they said - past due by a week. Ok. My husband asked for a manager and a cashier called him a DICK behind his back. She didn't really know that my husband is a lawyer. Well, good luck to her now read more

I'm new to this store because my friend asked me to buy with her and there's a lot of rude staff in this. If ever you want to buy something just go to Milpitas and they are the nicest. I don't think I'll be go back to this place anytime soon. I met Linda when I was asking for a price for the women's wallets and she rudely say the computation when I was just simply asking if there's an additional 20%. Lady, if you're having a bad day, don't take it out on other people. If you're tired... rest because your attitude doesn't belong to a customer service. Then there's Maria!! Don't get me started... who is so loud and if she's the manager.. boy i wouldn't want to work at this place. She doesn't smile and just socialize with people's everyday life! She ask all the customer who she wants to talk to and talk about nonsense. She just "chit chat" with people who she wants to talk to. Yes we can all hear that because you're speaking so loudly. Yes we know you had fun where you went to. Ok! She saw me and she walked away and when i asked another staff for a bennett she said THERES NO MORE! BUT WHEN I ASKED LORNA SHE SAID "OH WE HAVE MORE THAN 50 pcs! I never felt welcome in this place. I wish you have more friendly people. A LOT OF people told me they hated this place because they don't care about customers, you can tell about these other reviews. There's this bald asian dude who assume he knows everything but a manager who doesnt know about promos and assist people well. Yes! POOR CUSTOMER SERVICE, RUDE, UNPROFESSIONAL AND they ONLY ASSIST PEOPLE WHO THEY WANT TO ASSIST! They judge you with what you wear...I'm done, this needs to be told and i know IM NOT the only one who is unhappy going to this place. THEY ONLY LIKE BULK BUYERS WHO GIVES THEM STARBUCKS AND SNACKS! SERIOUSLY!! THEY LIKE THOSE PEOPLE. THEY SAVE THE GOOD DEAL BAGS FOR THEM AND HIDES IT FROM OTHERS.. They limit you with your buying but with other people that they LIKE they would have more than 30pcs! Just wipe all the staff and get new ones. HATE THIS PLACE. Dont ever come here ever again!!!!!!' read more

The worst store in United States that i have been to..Very rude behaviour, Bad Customer Service.Would not recommend anyone to shop from this store! read more