On our little shopping trip Coach was our last stop & to our surprise they were closing shortly after we entered yet we weren't rushed! My husband was in need for some all white sneakers & when I say he is picky I mean it, so being that he loves Coach shoes we had to see if they had what he was looking for! The salesgirl was very pleasant & so helpful even though they were closing shortly after we arrived, my husband decided on two styles to try on. Thankfully the style that he preferred was the shoe that had his size & as he likes to say... it was meant to be, therefore must be bought!! Well my husband was leaving with a pair of shoes, therefore I had to find something for myself... sorry girls, now I was really thinking what did I want? I wasn't interested in a purse so I went for a wrap, I love wraps...I have to own a variety of wraps! I chose a wool/silk blend wrap, brown with the signature that they're known for! The wrap is a nice light weight with a nice sheen to it where you can see the signature in the fabric... love it! For coming into this store 30 minutes before closing we still received great service, thankfully because that can definitely make or break a sale! Then the next day I was completely blown away because I opened up my email & found that one of the Coach store associates, Ciselly wrote me to thank me for our visit to their store! I've never received such an email ever from Coach & I used to shop @ the main Coach @ The Falls in Miami not the outlet! To me that speaks volumes on this particular store as a whole & how we were treated from the moment we entered until we checked out, then to get an email from Ciselly.... this location will definitely see us again!! read more

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You can find good deals here and they are always having different promotions. Staff is always helpful and the store is organized.

Bought a bag 295$ in March said it had warranty of 1 year the bottom ends four corners peeling off , I took it in and refused to help me they said unfortunately there's nothing they could do about it . Never buying coach again . read more

I went into this store because my husband wanted to buy me a new purse. I left because I believe the girl at the front of the store was commenting on my outfit and age. I would like to say that there was an older women who was so nice and made my husband feel welcome. If I had encountered her when I first came in I probably would have bought something. Do better. Also want to add that I had to hear a worker talking about how she almost "shit her pants" with the rest of her coworkers because something was happening with her bank account. read more

If you find yourself in Chandler Arizona and go to the outlet mall, then check out the Coach brand store. it's visually appealing and pleasant with a well organized shopping experience. the staff is eager to help and always greets respectfully. some things are marked down significantly so look for the sale tags, 60-80% off is awesome. some things are priced regularly so depends on what your looking for. Free parking and lots of stores to choose from makes it convenient and an outing read more

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The staff here is amazing!! Went today for the big drop and they are very organized, made sure everyone only got 1 of every style to make sure there was enough for everyone! Some associates even coming up to ask exactly what you are looking for 100% recommend!! read more

I love Coach and I love coming to this store. Today I had the best shopping experience when I met associate Tasha. She made me feel so seen with her words of comfort while also hyping my purse purchase up. She even offered to get me a purse brand new from the back. More stores need her energy!! Will be coming back in the future! read more

On the day of 03/02/2025 I went to the store 30 mins before they opened for the pink powder collection for the terry bag.I showed up they only had one for sale on the floor someone else that was there before me got the last one and they said they were sold out.Employees came from the back room with multiple bags for themselves and were buying 4 at time.Horrible management allowing them to buy from the back the day of the drop they were 5 of us in line and employees bought many bags.Management must review cameras read more

Shout out to Aretha from the coach outlet store. Great costumer service. Pleasant to talk to on the phone. Can't wait to get my bag.

My sister in law came in 2-3 weeks ago and bought about 1k worth here. Today I came back and was harassed and treated very poorly. I will Not ever come back to this store or bring my sister in law to this location ever again. She's from out of town so I drive her to the mall every time she's in town. So another location it is. Very horrible employees today. Last time we came i during the week and there was another staff. An asian girl who was very nice. Today I came across the most annoying, rude karen of all time. will not bring this store business ever again. read more

Went to Coach outlet looking for a specific type of clutch in mind, was looking for a small over the shoulder clutch that could hold a small wallet/passport traveling papers, that wouldn't take up much room and can have under a jacket, unfortunately I did not find what I was looking for this time. What I can say, I walked in at 6:50pm and the store was set to close at 7pm, they did lock the doors, but not one customer clerk gave me the feeling that I should rush my shopping trip, my questions were answered and was given time to browse around. Even though I walked out empty handed, I have to say customer service was excellent and I will back, I need/want more purses and clutches haha. read more

Coach - Outlet Stores Near Me - Chandler, Arizona

Written by my wife - I purchased a purse from this Coach location but was having a difficult time making a final decision if I was going to cut the tags off the purse and use it or if I should simply return it. I went into the store on a previous date to speak with a manager so I could ask a few questions regarding the purse to help me make my decision. She wasn't very nice or helpful. I thought about things and went into that store one final time after I thought I had made up my mind. I was so very thankful for the manager (Amy) that was in that day because she was extremely nice and helpful! She took time answering my questions and was extremely helpful! After speaking with her, I actually had change my mind, decided to keep the purse, and was very happy with my decision. She was great! I was so very thankful she was in a store that day!! read more

How bad could a Coach store be? Lol. I love this store and the employees are always eager to help. I came in tonight not planning on a purchase. Well, that was the plan, however, I left with a new spring pink handbag with flower embellishments. Everything was an extra half off. How could I pass that up? read more

Coach - 50% off everything. - Outlet Stores Near Me - Chandler, Arizona

Let me start by saying that I am a HUGE Coach fan! It's a wonderful brand with great quality products. This particular store is part of an outlet mall and typically has a pretty nice sale. Now, before Christmas, everything except for perfume is 70% off and some things, like Totes, are an additional 25% off after the 70%. That's good stuff! The service is friendly and the checkout process is efficient. The store itself is nicely organized and well maintained. There's a good amount of men's merchandise as well. read more

Once or twice a year I will always come to the Phoenix outlets to shop primarily at Coach and Michael Kors. After window shopping at Michael Kors I found a few things I liked but wanted to look at Coach to see if there was anything better. During my visit, I brought my infant son with me so I had a stroller. As soon as I walked in with my husband we were greeted with a very shaded hello. We were walking around looking at a few things comparing to the stuff that we found at MK and multiple employees were in the vicinity of us and just staring but not ONE asked if we needed help. It was extremely uncomfortable and almost felt like they were thinking we were going to steal. I never really had that issue before at this specific store. I told my husband and he was definitely getting the same vibes so we left and went back to MK to make our purchase there. I love coach products so I still may consider shopping at possibly a different location but NO customer should have to feel like a thief when wanting to make a purchase. read more

Prices are great! Hundreds less than the department stores or even other Coach stores.

I was in this store yesterday and have to hand it to your staff. A very rude nasty middle aged Karen was in the line with her daughter and grandchild and was asked to put her mask on She flipped out on her after ignoring her twice. More people need to put there Over inflated egos away and follow the rules. We are all in this together The staff gets a thumbs UP read more

I am not feeling the vibe for Coach anymore. In the prior years, I normally buy 3 purses a year. In the past 2 years, none. Though, my mom still buy small items from them. read more

Wonderful customer service. The staff is so friendly and willing to help you. The store is organized and laid out to where you can find everything that you need. They have the mens section separated but still in the same location. Plus they have very nice ladies working in that area ready to help you. This is a big location and they have all of the up to date styles. I have so many coach purses so it's hard not to buy when I come here. read more

Coach - Outlet Stores Near Me - Chandler, Arizona

I consider Coach purses one of those things some people MUST have. Personally, however, why buy a purse that costs so much that you have nothing to put in it once you pay for it? The prices here were not super. Anthem outlets much better savings, if you NEED one, I didn't. read more

Coach - Trip - Outlet Stores Near Me - Chandler, Arizona

Purchased a few items both for my self and my wife. *Great deals! Total we saved almost $400!! *Both items qualified for 1 year warranty, nice touch. *AC was nice & cold! *Fast checkout! Excellent customer service experience! read more

BEWARE..... I did some research after making a purchase at this outlet mall. The "original" outlet price is $20 higher than the Coach website original price. Even with the advertised 70% off it appears to be a "good deal". However, the increase in price, to offset the sale price, is manipulative and misleading. I, also, purchased wristlets that have a stamped on logo as opposed to their typical raised insignia, selling for $48, cannot be located anywhere on the Coach website which appears to me they are "knock off's". read more

I had the pleasure of having Anna help me today and a week ago when I was in the store. She was exceptionally kind, warm, welcoming, helpful and professional! She even offered me 10% off because it was my birthday month - so thoughtful of her to even ask. The store has a beautiful layout and displays and it seems that a lot is half off or more. Several staff members greeted me and checked in on me to see if I needed help. Everyone seemed really nice. The last two times I was here were both pretty busy, but less so today in the afternoon. While I was checking out with Anna, I noticed a customer who seemed to be angrily raising his voice at the cashier and then at the manager. I don't know exactly what it was about but he was being very rude, menacing and loud, meanwhile the staff remained professional in this stressful situation. These days there seem to be more incidents where people become angry and rude to each other, and as a bystander I wanted to let Coach know that I was relieved to see the staff stay calm and hope this didn't rattle them too much. I could see they were trying very hard to remain professional. I really appreciated my experience, especially with great service from Anna!!! read more

Nice people, clean place, great prices. I'll probably be back for sure. : ) read more

I become disenchanted with the coach outet store when I saw lines wrapping around the perimeter of the store, just to get inside. (a guy in line told me he had been waiting 30+ mins) When I saw people buying mass coach bag quantities, it gave me a sense of unfairness, to the gals like myself who were just hoping to get a good deal on ONE bag. I suppose the specialness of the whole experience was just lost for me, as I was pushed aside by purse-hungry folks with armfuls and bagfulls of bags and rude attitudes. Oh well, maybe next time. read more

My check in here was a bit harsh and certainly wasn't warranted. Unfortunately I can't remove it. Recently visited my local Coach store and found Coach has changed it pricing structure as well as discounts provided to long term clients. I feel extremely badly for having jumped to the conclusion I came to. While I thought the staff were unreasonable, I retract my thought and can now feel their frustration with Coach's new policies. read more

This location used to have great customer service. Now they seem to pick and chose which customers they will greet and tell current sales to, and which customers they will offer assistance to. I've made eye contact with employees who didn't offer a hello, much less a smile. Stood right next to employees looking for items in the wallet/wristlet wall and still wasn't spoken to at all. I think these employees are paid commission, because cashiers ask if anyone has helped you. If they are paid commission or if their sales are just monitored one would think it would COUNTERPRODUCTIVE to not speak to every customer in their store, even if it's a simple hello. This has happened to me enough times that I decided I'd no longer shop at this location. read more

I'm not much into designer anything, but I find myself here about once a year to surprise my wife with something. Prices are impossible to beat, especially with the deals they run to entice you to buy more. Sales people are a bit pushy sometimes, but not unbearable. As the malls seem to continue to close, I hope the Outlets at Anthem weather the storm and this can continue to be a yearly stop. read more

High quality leather goods at reasonable prices! Love my new wallet. The staff is very helpful and attentive. read more

Coach - Outlet Stores Near Me - Chandler, Arizona

I've purchased multiple items from this location for family members. They've always been pleasure, I'll continue to shop with them anytime mom or sisters need a purse/wallet/etc. read more

Super helpful...each room has a customer service person so that was a little too much but had Nancy today and she was so nice and helpful with our purchases today. read more

I am a purse freak! I love finding the cutest and nicest purses, so naturally, I wanted a Coach purse. I bought my first purse in July! Yay! Go me! I had it for about 3 months and it started ripping. I was upset but had read about their lifetime guarantee and repair service. I brought it back to the Coach store I purchased it at and paid the $20 shipping fee. It took about a month to hear back but when I did, I was so shocked! I had purchased my purse for $80 because it was in clearance and it was a 50% off day. When I got a letter from Coach, inside it said, "We are sorry that your purse did not meet the expectations of Coach. Enclosed is a merchandise credit for the value of the purse." It was a credit of $287!! I had to do a double take because I thought for sure that wasn't right. I paid 80 and got 287? Needless to say, it was correct. I had the option of getting my old purse back in lieu of the credit but why would I? I went back to Coach and bought a nicer purse, travel bag and money left over. I guess the saying, you never know unless you try, was the moral of this story! The purse I have now is wonderful and the staff was very helpful. read more

For an outlet store this place has a lot of selections tons of clothes they always have deals buy one get one 50% off the staff is very friendly helpful and will help you find exactly what you're looking for thanks coach in Chandler Arizona read more

Gone are the days you could go into a Coach outlet and find last season's purses you've had your eye on for months. They are definitely making styles that they only sell in the outlets and certain department stores now.You may have to dig through a lot of tacky looking purses to get to something great. While you may find something trendy, you'll end up paying more than what you would have a few years ago. The ironic bit of that is they still do have great sales, but you're getting a discount on a full priced purse. We did have some great finds this trip, and the majority of the staff is super helpful and hilarious. Unfortunately we ended up with a cashier who obviously wished she was still retired. She couldn't answer any of our questions and practically made stuff up when we asked how to clean a certain bag. The manager and head cashier were even standing right there discussing new hire training as the woman struggled to help us. Also, we were buying the bag as a gift and when we asked if it could be wrapped, she just shoved the box into the shopping bag and told us we could do it ourselves. Classy. Most coach stores will wrap up your purchase even if you are buying for yourself. Too much to ask from an outlet I suppose. Next time I need my Coach Outlet fix I'll just wait for a trip through Palm Springs. read more

Great store with a huge selection but you have to really watch it to make sure you are getting a good deal. The price tags with the "original" prices don't seem to be on the level. My recommendation is to shop the real store or online to get an idea of how much you'll pay for what you want and then go to the outlet and compare to similar item to see if you can get it cheaper (and watch out for the high pressure upsell). You won't find the exact same merchandise but I was surprised to see the latest colors and prints there... I had been expecting it to be all last seasons stuff. Unfortunately this leads me to believe that a lot of what they sell there must be made specifically for the outlet. I guess time will tell if its the same quality or not. read more

I had a Christmas return with a gift receipt today. The store is beautiful. I looked around for about 30 minutes and could not find anything I liked. I'm really not a name brand/insignia person, but prefer quality which I find at many other stores for one tenth of these prices. Still I was determined to find something. No luck. My cashier was excellent, friendly and helpful although it was her responsibility to tell me that for a gift receipt only store credit was allowed, not even a credit to the gift giver's credit card. This substandard return policy is cause for concern and a good reason not to purchase here. The only positive beyond the helpful cashier was that the gift card never expires. The manager had less authority than the cashier. He didn't know how to check on amount due from the gift receipt without assistance, and could offer no compromise to wow the customer, get them to return, nor encourage them to recommend the store. Very poor to non-existent customer service. After Christmas discounts were less than same products at Macy's. I would not recommend this shop; buyer beware! read more

I wandered in here one day while I was out at the outlets and I was pretty surprised by the selection offered here! I ended up treating my mom to a purse and a wallet and then opted to get a cute pair of flats and a bomber jacket for myself. They were super attentive and super kind and paying for everything (and simultaneously finding and buying other items I wanted) was a breeze. Great prices and a great experience. I'll definitely be back again soon. read more

After calling three different stores in search of a specific bag (I even had the style number, color code and SKU so that's as specific as you can get), I finally spoke with someone who could help me. Kali was very professional and nice (in contrast with some of the people I spoke with at other locations) and helped me locate the item I wanted. She found it at another store and helped me order it! Kali saved the day! I highly recommend shopping at this Coach location over the others. Kali turned a bad experience into a good one and I appreciate that kind of service! read more

Poor, poor quality. I happened to be here the weekend the Coach outlet was selling their Snoopy handbags. We are huge Snoopy fans, therefore my husband purchased one for my upcoming birthday. I was informed these bags were made only for the outlets. I haven't purchased a Coach brand handbag in years, and I don't think I've ever made a purchase from the outlet, but these were too cute to pass up. I love the bag, but the quality is abysmal. I've used it part-time (as I'm using a diaper bag too) for about a month and the black striping around the leather is peeling off. Even if these were made for the outlet, it is awful quality. I won't be purchasing another Coach purse, even if the price is right. What has happened to your quality? read more

I really normally enjoy coming into this store, but today, I was not greeted by anyone. There was a lady at the front with auburn hair and a black shirt and I noticed she helped everyone except me. I had to walk up to her after she made eye contact with me and chose to ask other customers if they needed help. I have a feeling it's because I was wearing yoga pants, flip flops, and a Hurley shirt. I am sure I didn't "look the part" for her. Which I find hilarious...as I was prepared to pick up several items for my wedding. All the other employees in the store were fabulous. I will be supporting Michael Kors today, as I don't want that woman to make a dime off me. read more