I wanted to start off by saying that this is no longer Heida Computers with John the previous owner. This business has a new owner (Chaucer) and is now called CM Computer. I came here to attempt to recover pictures and documents from two hard drives from older computers that were freezing up. I was told that the first hard drive had the pictures on OneDrive and none were on the hard drive and was charged $29 for the diagnostic. I brought in a second hard drive from another computer to attempt a second recovery because I knew that the pictures were definitely stored on there and brought an external hard drive for the transfer. The owner stated that he wanted to charge me $399 for the hard drive repair and an additional $150 for the data transfer by text after a few days. I decided not to do the work and came in to pick up my internal and external hard drive. The owner seemed surprised of my decision and threw out a hypothetical question on what the pictures were worth. I was confused on why he would even ask me that question but just told him that they were not worth the estimate that he gave me. I asked him a question about the first hard drive and telling him that I was 100% sure that the pictures were on the computer and asked him to explain it to me again and to "talk to me like I am dumb with computers and not like I am an idiot". He looked puzzled with my statement but the whole experience was condescending from day one each time that I asked a question about my computers. He is very knowledgeable but will make you feel like an idiot for asking any question to try and understand the recovery process. Both internal hard drives and external hard drive were taken to a computer repair shop in Stockton and the owner was the true computer expert. He explained the repairs to me and made me feel appreciated as a customer. He stated to me that the second internal hard drive and external hard drive were toast and that the documents and pictures could not be retrieved. I understand that the internal hard drive could have been jacked up because I had CM Computers take the drive off the repair process before it finished but my external hard drive was not broken when I brought it in to him. Thank goodness that they were able to retrieve the documents and pictures that CM Computer said were not on the internal hard from the beginning. He was able to retrieve 100% of the 12 GB of data. If anybody is willing to drive to Stockton for computer repairs, I highly recommend it. They are top notch with knowledge and customer care was amazing. He also does remote work to save you that trip if it fits your needs. I will be coming back for future computer needs. read more

Attention all Seniors! I am a 82 year old senior and very active on my computer. I have used the service of Heida Computer in Ripon for over 10 years. I can sincerely say, each time I, was received with a smile and kindness. They listened very closely to my need so they made sure of what I was asking. EVERY TIME, they solved my challenge and the cost was very reasonable. If you need help on your computer they can help you right on line. No waiting, no long line, no worry about leaving your home. I am very thankful for professional results Heida provided each and ever time. As the saying goes, "try it you will like it" May God bless you and yours Heida Mary Bennett, Senior, Ripon, CA. ***** read more

After asking for help on Facebook because I couldn't get thru the new owner called me and walked me thru my problem. Discovered my USB cable was bad. He asked me to come in the next morning. I did and he not only fixed the issue but I left my lap top with him to speed it up and clean up. It was ready that same day. Communication and professionalism. Thank you! read more

My PC started overheating last week and I wasn't sure what to do, so I emailed Heida Computers and I got a reply that same day! I brought it in and Chaucer was very nice and professional. He informed me of what the problem could be and then let me know that I would receive updates as it was being worked on. We exchanged a few messages and then the problem was figured out much sooner than I expected! My AIO cooler had failed and they offered to order a new one or for me to bring in a new one for them to install. I appreciated the options! I opted for bringing in a new one myself so I can hopefully have the PC back that same day...and lo and behold, it was ready in less than 2 hours! I definitely recommend Heida Computers to anyone needing their PCs looked at. They are very professional and keep you updated on the progress of the repair. I am definitely reaching out again for any issues in the future. Thank you, Heida Computers! read more

If I could give 1000 stars I would. I highly recommend Heida Computers. My issues were software related. He tried to help remotely as option one. It did not work so I had to bring my desktop and laptop to their location. So pleased when I got my computers back the same day. Such a valuable company to have as a top notch service provider. read more

I had a virus on my computer, Chaucer removed it in less than 24 hours. He went through step by step what he did to my computer, since I'm not tech savvy it was great. He then followed up with a email, to see if I had any other questions or concerns. A very professional atmosphere and great experience and would recommend to anyone. Janet K Ripon read more

I took my Mac computer on 02/02/23 to Heida computers in Ripon , I explained to technician that my friend accidentally spilled small amount of red vine on my computer key board , and I told to the technician if repair would be expansive , I will buy a new computer instead of repairing it, he said it will be approximately $600. I said if it will be like that I definitely will buy a new one. He told me to leave a computer there to look at it. Next day technician called me and said that it liquid damage and to repair it it will cost that same price that he told me before, I said that I won't do the repair. He offered me to recycle it at their place, I declined it. When I came to pick it up my computer he charged me $65 dollars for diagnostics he said. I think he should not charge me that kind of money especially I'm the one who diagnosed the problem for him, but he only open it and did not do nothing to it, just supported my own statement. I feel that as a customer I have been used . Than when I came home I found that glass on computer panel was broken in the corner, probably happened when technician opened it up for the problem. I should check at the computer when I was there to pick it up. Now it will be impossible to prove it. So, I very disappointed, I feel that I have been taken advantage of. read more

CM Computers - IT Services & Computer Repair Near Me - Ripon, California

It is rare to find such an outstanding business. Consumer friendly and excellent repair service. After many attempts with Best Buy and the Geek Squad to repair my computer on line, the Geek Squad could not make the necessary repairs. Heida computers had my computer repaired in two days and its working like new. Thank you to everyone at Heida Computers, I highly recommend you and will return to you for any of my computer needs. read more

I've used the place for Build consultations as well as part installation. All the services are done professionally and in a very reasonable time. I had a CPU installed here and by the time I got home I was getting a call that the service was complete. I recommend any one local use it. You will 100% get better service than at a larger chain store. read more

Our office this morning was in complete disaster mode. We got a dreaded "locky" virus and made our office incapacitated. Upon a recommendation from a good friend, we called Heida Computers. I bet I sounded in complete desperation that Sam came within a couple of hours (same day) to help us get back on and running. It took him less than three hours to get us back and running and we continued with our day with new found appreciation for our file server. Needless to say we will be upgrading our email, file, computer, virus scanning practices much much more. We are so grateful that Heida Computers was here to help! We will definitely be upgrading our system. Sam El-Alami was EXCELLENT, PROFESSIONAL, and THOROUGH!!! He gave us some recommendations and an action item list to further help our system. I highly recommend Heida Computers. read more

I don't know why I haven't written a review for this place sooner... I'm slacking! After having bad history with previous computer repair places, I was clueless on where to go next to get some decent help. I looked online for a couple places that seemed decent. The first place sent me straight to a voicemail, so I hung up. Heida Computers answered their phone on the first ring! That deserves my business! I spoke to Sam and he was so informative and helpful and that really made me feel better about this computer repair drama. He quoted me a price on the phone, and even after repairing my computer, still stuck to that price. They only kept my device for about two days, unlike other places that need it for weeks. Sam treated me like a friend that he's known for a while, and he breaks down computer information to where you understand it. They don't pressure you into anything, or treat you like a vulnerable victim by trying to sell you parts you don't need. I was thoroughly impressed with this place and from here on out they have a loyal customer in me! read more

I called Heida Computers because I needed to replace the GPU in my Mac Pro 5,1 to be compatible with Mojave. I had a budget of up to $600 in mind, because I suspected there was going to be more than just a GPU replacement needed. There was no answer during business hours, but I got a call back within 5 minutes. I was condescendingly told that my Nvidia Quadro 4000 GPU was compatible with Mojave (it absolutely is not). I was told that the glitches and artifacts I was experiencing were due to having dark mode turned on. There were several other things that were "explained" to me that anyone who had even a rudimentary knowledge of Mac OS Mojave, and compatible metal support GPUs would have known were dead wrong. I can't for the life of me figure out why a business would squander hundreds of dollars worth of business just to talk down to me on the phone, with completely inaccurate information. read more

I took our desktop to Heida to have a virus removed. They did a great job and charged me exactly what they said they would at the beginning. One month later I found that I was having some residual issues that I believed were related to the virus. I took it back and John spent 2 days working on it. He kept me updated throughout that time. When he was finished they gave me my computer back, honored their warranty, and didn't charge me anything. Their staff are knowledgeable, friendly, and helpful. I would definitely recommend their services. read more

Love these guys! Very personable and most important to me is they stay in contact. Their there when needed at the drop of a hat in person, on phone and remotely. Saves much time and they really educate. Special thanks to Sam who's the MAN and Chauser. You guys were great! A recommendation would be to double check what hardware customers bring in so when ready for pick up all hardware is together so no need to return to shop to pick up forgotten items. Thanks guys! You are part of our computer family! My dad loved you too. You took good care of that old senior veteren while he was with us and it was nice that you remembered him when I brought in his laptops. Thank you!! read more

Couldn't fix a simple problem.... I took my PC in due to an inability to power up properly. Left it there a few days. Couldn't figure it out. Charged me $35 for the diagnostic. Took it home, still didn't work. Worked OK at their shop, but not at the house. Later, my son took a look and said "Dad, you hooked up your HDMI cable to the wrong port (motherboard instead of the video card slot). He swapped it around and Viola! worked like a charm. My son is NOT an IT person, so not sure why the "Experts" couldn't figure this out? Bottom line on YELP ratings is that if you pay for something that the "experts" should have been able to figure out, and they charge you for "NOT Fixing" then the rating is one star. Sound about right? Owner contacted me wanting to provide a refund. Declined as i'm not worried about the cash (my time is worth more than the $35 they charged me), was more of a customer service issue and the amount of time i spent trying to get the equipment repaired (taking time off from work...). He was sensitive to the negative rating, so i compromised and revised my rating from the one star because he at least offered a refund. Cheers! read more

This is the best place to get your computers serviced, repaired or get help with anything computer related. I bring my computer in for clean ups once a year, and I can't tell you how many times I've called for help! They are always available to walk me through the situation and get it resolved. They are awesome!! read more

I had a small computer program issue and took my computer in to see if they could help. The person was in the back and came up right away and was very helpful and was very knowledgeable. I recommend this business highly if you have any problems that are computer related. read more

The customer service was not that great. The repairs incomplete. After going back two times and still no help I finally went to another shop with the unit fixed in no time with better customer service. I'm one customer and to them (Heidi Computers) I did not matter. Good luck if you use them as I will never! read more

I've known John for several years. When we met, he was serving as a member of the Citizens Advisory Committee for the SJCOG. John has a heart of service and it transfers to his business, Heida Computers. I recently called Heida Computers with questions about wiring my office with Cat5e. Although they do not offer these services, John offered his knowledge and pointed me in the right direction. I will defiantly continue reaching out to John and his team for service and advice. Next month we will be updating our computers and Heida Computers will be on the job! read more

Accurate diagnostics, thorough, competent repair work, and a reasonable price. Thank you!

My issue has been resolved. We all have occasional technical difficulties. I very much appreciate John Heida's willingness to resolve our issue with complete satisfaction. read more

These guys worked so hard to save my computer and I am so grateful!!! Computer is now running better than it has in a long time!

So I was having a really weird problem on my laptop, and even though I tried everything nothing was working! Someone recommended Heida Computers so I gave them a call. I was expecting to have to take the laptop in, but to my pleasant surprise they were able to walk me through the problem over phone! SO HELPFUL! Would totally recommend them! read more

We went in to Heida's for some advice. We thought we might need a special cord...the service person was very kind and helpful. He explained we had the right cord and explained how to hook it up. With his explanation we went home and solve the problem on our own. We appreciated his help and will certainly go back for repairs when necessary. They know their stuff! read more

I had them build a computer for me and am completely satisfied. Works great and was built in no time at all. Highly recommend them!!! I will be back for sure. read more

Recently took my wife's laptop in with hard drive issues, within two hours of leaving they had diagnosed the problem and called me to let me know. Pricing was very reasonable and the turnaround time was outstanding. Will definitely come here first with any further computer issues. read more

The BEST place for all your computer needs! HONEST, fair, quick, what's not to love? We have used the company for years, it's the ONLY place! John will take care of you! We refer all of our friends, they love them! read more

I have used Heida Computer for years and have ALWAYS been more than satisified with their work. They've done everything for me from building me a new computer (3 total) to removing viruses and keeping my office computer working great. I can highly recommend them for repairs, maintenance and make sure you check them out for a custom built computer. read more

I'm someone that is computer illiterate. Heida did a very good job of building me a computer. that I've been well satisfied with. They were friendly and very helpful with the questions I had. They clean them once a year for the first three years free of charge. I'll take my pc to them in the morning, and get a call that it's ready in the afternoon. Thanks fro the service. Ed read more

As promised we bought our new computer through Heida and we love it! They transferred files from my old computer onto the new one for free and it was ready in one afternoon. I love knowing that if we have any problems they are right around the corner and will address the problem as if it is their own. We are happy customers! read more

Would highly recommend Heida computers to anyone! My computer screen was cracked and I by far got the best quote from Heida computers. I brought it in one night and it was ready to be picked up the next day! The staff was very friendly! I received texts with updates on the status which was really nice! They also gave me phone call when it was done!! Would recommend Heida computers to anyone!! Best store around!!! read more

Okay, i am never really good with people around the central valley because most people around here are crooks but i have to give it to this place and the yelper that found this place. They are professional and quick. I had a problem with my computer and i could not figure it out so i took it to them. In two days, they found the problem and solved it. The technician that fix my problem was kelly. It was a memory problem and he solved it in two days. If i have any more computer repairs i would definitely come back here. Also just to let you guys know take the opportunity to check in and you can get a 10% discount for your repair. I can not say anymore great things about my experience even though i had a little trouble with communication in the beginning they still resolved my problem so in my book they are amazing. Check them out if you get the chance the front desk lady her name is jennifer very friendly. Thanks guys i will let you guys know if i have any problem in the future. The price is very reasonable. They have a flat fee of $19 for diagnostic and for repairs i got charged $39 for labor. They will waive the diagnostic fee if it becomes a repair cost. So i paid $39 for labor and the rest was part cost. That will really depend on your computer issue. So i think they are very fair. Thank you again read more

We've used Heida Computers since they opened and have been very pleased.  They have built us a few computers and are always there when we have a question or issue. We don't live right in Ripon so their remote support has been very convenient as well. read more

I called John after my review, he was very nice and genuine. I told him about my previous experience and he said that I might of talked to an employee that no longer works there. He worked on my computer remotely for a few minutes and fixed my problem. I'm very happy and will return to him if I ever have any computer problems! John.. you're AWESOME!! read more