Both of the ladies here provide excellent service. They are very knowledgeable and professional…read more The facilities are clean, units efficiently located and easily accessible. The office is immaculate. The prices are reasonable with discounts sometimes. You'd could make a mistake by not checking this place out. I've re-rented here.

One star is too much. I would give them a -10 stars.. Reason being that I'm very conscientious…read moreabout posting reviews without giving the chance to fix the issue/mistake. So for me to actually make a review that is negative.... It means that I've given this place not one chance but actually several! This is the worst place to get store YOUR Belongings! Do not do it. I had my storage for a few months, noticed mice droppings in the storage after a couple months. I reported it right away. They were apologetic and said they would get somebody on it. I went back three days later. Nothing happened and there's more droppings and now URINE! When I went to the front desk, there was a different woman at the desk I interrupted her on a personal call. She wouldn't even look at me. She wouldn't give me her manager's number or email. She said she can't get that information out. She said that they were going to have someone come and check it out but Company only comes out once a month for pest control. I explained , this is an emergency clearly there's rodents here that needs to be addressed . I was met with rolled eyes. I emailed the customer service department, they were actually very good! They Immediately escalated it to the managers so I was very hopeful. Unfortunately, my hope was short lived. I have been told they're doing everything to try to find out where the rodents are coming from. But in actuality, nothing has been done. It's been over a month . Nothing's been DONE! Now, several pieces of my nice wood furniture have been ruined and I have to go through my private HOME insurance. This is what secure space is banking on unless you purchased their own insurance..DO NOT WASTE ONE PENNY AT THIS PLACE!!!! I have given them too much time to fix this... I will be taking my stuff out of there! Just so you know, the ceilings are open with chicken wire. The rodents are getting in and jumping from storage to storage. I wish I would've noticed this before while I first renting this place. I hope I save somebody the heartache, stress and the money that I've had to deal with!!

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

I was moving a significantly sized display hutch into my van on my own. I got stuck with it not…read morefitting in as anticipated. I called to the office, and Brandie drove out to the rescue. We managed this large cupboard into my van, and I really appreciated her help. Thank you Brandie, you were a lifesaver:)

I am always treated great here. Brandie had to cut my lock as i had lost my keys. She is a great…read morehelp. I have no complaints here.

Theft is prevalent at the Puyallup location off of 15th St SE. 23 incidents reported in 2025. And…read moreno communication to any of their customers. No extra security. So much for having onsite management. DO NOT STORE ANYTHING WITH EXTRA SPACE STORAGE! IF YOU DO ITS AT YOUR OWN RISK. ZERO STARS

Please be aware, as of December 29th 2025 my storage unit was broken in to and over $4500 worth of…read moreclothes, shoes, purses etc was stolen out of my storage unit. definitely seems like this isn't the first time for the thief(s). I arrived the night prior to my key not working on my storage unit lock and was told the office was closed and had to come back the next day, which is today December 29th. Had the manager try my keys and when she couldn't get them to work she decided the best action would be to drill the lock out and replace with a new one. After the lock was drilled I couldn't get the door to fully open on the unit and when I noticed my tv had been thrown into it the door I looked further in and seen everything in my unit thrown down. Everything was literally piled in the middle of the unit, I left well organized. After I got the door open all my shoes, clothes, shoes purses etc was gone. PLEASE BE AWARE AND CAUTIOUS IF YOU RENT A UNIT HERE.

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Dead rats and feces in the unit so Tanya, who you see great reviews for, would not rent it to me…read moreeven though I already paid for it. I had to go down the road and pay again for a clean unit and now I am having problems getting my refund. This Sunday will be 2 weeks and Tanya was let go apparently, so I have to wait on the district manager. I wouldn't recommend this place to anybody.

We used A Storage Center during our daughter's 4 college years at Pacific Lutheran University. Jay…read moreand his team has been instrumental in helping us every year and we are very happy with them. They provide wonderful customer service and the facility is clean, safe and secured! If we ever have to need storage again, we will certainly return to the Spanaway location.

Amanda was so helpful and flexible with our storage needs. We weren't sure how large of a unit that…read morewe would need until the moving truck arrived. She kept several options available for us and it worked out perfectly. Great rates, clean and secure units. Thank you Amanda!

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

My son and I recently rented a one way truck to Las Vegas and both of us were nervous. We'd never…read moredriven a moving truck before. The man working here, Ceaser, was incredibly nice and helpful. I called my boyfriend on the phone and they spoke and went through the details. Ceaser REALLY went above and beyond to answer our questions, offer advice, he even printed out directions to the drop off location in LV. He also told us to call with any concerns while we were on the road. We walked out of there feeling soooo much better about this trip. He absolutely set the tone for our trip. Stellar customer service. Also, Thank you for your service, Ceaser

Extremely respectful and helpful, would definitely recommend this storage facility to anyone who…read moreneeds one

In mid December 2024 my storage locker was broken in to. The company tried to call me twice, once…read moreleaving a general message. Nothing urgent. No follow up email or text. I lost over $1000 in items plus memories from my childhood. Guess who called, texted, and emailed several times whenever I had a late payment. Their priorities are obvious and I'll never trust them again.

Renter beware! Huge rat issue, break ins and theft, and massive rate increases. We kept only…read morefurniture, seasonal clothes, tools and household goods. No food!!. Between the break in(s), (which we found out by showing up there one day and having an extra lock and staged lock on it- with NO Call or notification), and having to throw out so much stuff ruined by rat feces and infestation, we moved on! Found holes along the wall where rats dug in. They say they have pest control out, but it is obviously not working, or a lie. I will say the blondish(?)lady up front was helpful and tried to get us a rate decrease for our troubles. BUT avoid this place at all costs!

Rented from this location for over 5 years. Richie was super rude and when I asked to speak to a…read moremanager or supervisor, he said he was the manager. He was very disrespectful and publically disrespectful at that. Was yelling at me in front of other storage renters. As I stated I understood him inside while we spoke, he continued to follow me outside and continued to speak loudly and abruptly. Very unprofessional, disrespectful and rude. I hope you don't continue to speak to renters like this. Due to this, I will be transferring companies and changing my storage. He is not an asset to your company for an 11 year veteran. Richie needs to be more professional as a manager.

The manager always went out of his way to help me. Very friendly very clean looks like a lot of…read morecameras for security