Update 2:
My experience has improved slightly, but it still sucks to be me, as I'm out $500.
I was contacted by their owner and told basically that I didn't check my email enough to see I was going to be charged again. Then they told me they wanted to remind me they were already generous with me. They were, thanks club pilates I do appreciate that much.
But they also told me in their system that I viewed the email(it's about $170/ month, I would have recalled)so I went digging to get in again. When I finally regained access, it turns out I was right, the emails from their company had all been unread since November.
Still maintain that the communication was not "above and beyond and over-documented". As their "read" checking system apparently doesn't work and they didn't send me a text as they normally did when communicating.
I also maintain that it was cagey behavior as what I was told over the phone wasn't correct, then when I texted in to remind their team I wanted to cancel, they switched up communication methods to one I had never used: email. What happened to the texts!? I had never communicated with them over email
My account preferences DO have SMS Notifications checked for account notices and since I never got an SMS notification of this account notice, as per usual and my settings, you can see how I missed it.
All in all, I definitely would not say they tried to actively cheat me out of my money, and they did give me a lot back.
Still out of a huge chunk of money and comm was subpar. It honestly isn't a 5 star experience.
Update :
I called in to cancel over half a year ago, as I was moving away, and person on the phone(well call her Z) told me that they would charge me $15 a month for three months to hold my grandfathered price, and if I no longer wanted the membership, they would let me go. I thought, hey, this is kind of expensive if I'm not even going in to use the facilities, but whatever.
I should have checked my credit card statements more closely. I called in and explained my situation to someone (let's say named A). That they never charged me a $15 fee like Z said when I originally called to cancel. A said they "pushed back" my monthly payments for 3 months as they "normally do" (wtf? This was NEVER mentioned to me over the phone or even as an option ever at my time at club pilates) yet I was only given 2 months (So the original over the phone cagey promise as WELL as the "typical pushback" she was using in her reasoning didn't even hold true.)
Again, After 2 months they started charging me my full amount once again. That's right. $170/month. $500 and a few hellish months of life later I caught it and regret ever coming here. A informed me that I must always cancel my membership 30 days prior to billing, yet that completely contradicts what the lady on the phone told me. I was canceling???
So I have my theories.
This reads like a cagey attempt to trick me into paying. Just upsell the customer to get them to forget you while they move on in life. Then, as opposed to your pitch of $15 per month, just stop charging the client altogether for a random amount of months. And when they complain, talk about this "pushing back the fees" for 3 months, which was not told to me over the phone.
This is all crazy because I am not the kind of person to not follow back with directions. I was in calm state of mind, and in a quiet setting when I called in, and had a great conversation with the girl Z, explaining why I was cancelling. She tried to get me to stay and go to a different one, but I just don't have time(12 hour workdays)
Some back story: I have alarms and calendar reminders in my phone for every deadline at work and home, bills, birthdays of friends and families, drs appointments, events, everything. I have reminders to call friends. To call my grandma. For my gosh darn period. I create separate calendars for different people in my life, for ceos and teams of people on projects I work on for MY JOB, so of course I would have reminders to call in and cancel subscriptions. I do! If I was told to cancel, I WOULD have. I was NOT told to do this. I called the first time because I WAS cancelling.
Z originally said I would be charged one extra month (6 mos ago) because of my notice lying within the needed 30 days of notice. So I knew I'd have to pay for my last month after the notice.
Then to require a SECOND thirty days notice? What the actual heck?!
They did me 1 month of money back for the 1 month they admitted to "accidentally" cheating me in the "typical push back" of 3 months I had not heard of.
I thought I had found a great place. I was wrong. Tricksters or inept. Not sure which. Watch your bills regardless. They don't know what they're doing and won't pay back my months of unused gym membership. I didn't even use it. Just return it. I literally don't even live there anymore and never had time to go to the gym(12 hour days) and Z knew that's why I cancellin read more