Disclaimer: I wrote this on GroupOn & it's verbatimly stated here: *** Call & Buy directly from Ms. Odom for the better price ** At any rate, Ms. Odom scheduled but had to reschedule due to the winter snow storm we had. Guess what? She followed up via text, as preferred, and got me booked for Sunday morning. Arrived exactly on-time. Even called 10 minutes before arriving to alert me. This is a mobile detailing service that included the trunk, floors, tires, full interior including door pockets and the stick shift bag. She explained the claybar use for the exterior & I sincerely didn't care because I needed the trunk and dirty interior done. Well, upon arrival - I must admit I was quite impressed that the car could look so good. My office mates decided to get their cars done as well and it would be useful to say - THREEEEEE people showed up and this cut the time down but not the detail to attention. Also, one of her staff members kept all the receipts and papers from the car and politely bagged them for my decision to keep or throw away. She was more worried that I needed one of them if not all. Normally, this would just make me happy but I was FLOORED. I threw everything to the floor so it could be discarded but in the past this would have been an easy oversight by me and the thoughtfulness was beyond gracious but most appreciated. 5 stars for promptness 5 stars for the future pricing 5 stars for three (3) people on 1 car 5 stars for having all the necessary items to bring the sedan back from the brink. 5 stars replying via text. Yes, she calls and talk but I'm good with text. Clearly, I'm "that" generation. Cash works for now and they deserved every bit of that tip as they clean the tracks the seats are on, the glove box, the lining under the mat in the trunk and the only drawback... I could see the swipes in the rear windshield once it rained Tuesday night. I think it was Tuesday. I just know it was too soon after just getting a wash. Happy to report: it is Sunday, March 24, 2017, and the car still looks and smells great! P.S. I was sooooooo floored that I did ask, "Did y'all take a before picture?" Sadly, she did not. That I can also respect. Respect my Privacy. However, I'll post a few shots. This PS was not included on the GroupON Review. P.P.S. The best price is directly from Ms. Odom. Ca$h Only for now. read more

I purchased a Groupon for CLT Detailing & was blown away by their service. They were originally scheduled to come Tuesday, but reschedule to today due to rain. They called and asked to arrive early, which was nice because I was able to enjoy my entire Sunday (with my beautiful car!). Three women arrived and they immediately began working on my car. I had just gotten back from a road trip to NY/the beach so my car had bugs all in the front and sand and pet hair everywhere. They removed every bug, every speckle of sand, and all the dog hair. They detailed all the nooks on the interior & were attentive to every detail. The ladies were all very professional & nice. At the end of the service, I was walked through all the details of my car & they double checked that everything was done to their/my standards. We will definitely be back for both of our cars!! Thank you CLT Detailing! read more

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I purchased the groupon offer they had based on price (50% off mobile detailing seemed like a great deal!) and I put off scheduling it for a few months. Finally remembered it was going to expire soon so I called to schedule. A friendly gentleman set the appointment with me, was very accomodating with the expiration date as they were pretty booked up so we set a date in early December and I thought all was well. Charlotte had freezing temperatures predicted and they called to reschedule, completely understood, set appointment for a few weeks out (Dec 22nd). I was told I would get a call the night before to confirm. I did not get that call (I did get a call the week prior but I didn't recoginise the number; when I googled the number, it came up as the CLT Detailing number so I called back but got no response). Two hours after my appointment today (Dec 22nd) was supposed to happen and I'd heard nothing from them, I called to find out where they were. I was told that they called everyone and nobody answered so they 'assumed' that meant nobody wanted their car worked on. I let the person know that I did not get a call the night before as promised and the response was a very rude 'I'm not going to argue with you but we're not going to do your car.' I asked for a refund and received more rude answers. I even let the business know I was going to leave a negative Yelp review and was told 'You're not the first and you're not going to be the last' and then was hung up on. Great customer service attitude (sarcasm, in case you read things literally). If I were you, I would do an absolute 'hard pass' on this business. Pay some neighborhood kids to wash your car for half of what they charge and make their day, they probably would do as great a job as these people with their obvious lack of commitment and customer service. read more

BUYER BEWARE CLT Detailing scratch some paint off my bumper and waited for me to find it (Instead of informing me). After a long phone call in which I informed them I have before and after pictures of the car, they agreed to the estimate from Maaco to have it fixed, but then changed their mind the day before we scheduled to have it repaired, stating that the price was too high, even though they were aware of and agreed to the price earlier. Very unprofessional and poor customer service. What a headache. Not worth it. read more

Do not buy this Groupon! My Sister bought this for me for my birthday and I was so excited because it had great reviews. Scheduling was easy and they showed up on time but once they did an "inspection" on my car they found a few loose dog hairs in the back. I don't have a dog! She refused to clean my car and since she had me print the voucher I was no longer able to return or exchange it...what a good way to turn people away but still make money. When I think back about the last dog it my car it was about 8 months ago when I took a friends dog to the vet, it has since been cleaned but she managed to find the hairs in the trunk and say "there's dog hair, you didn't pay for hair removal, Im not doing it read more

Pay attention to all the bad reviews of this place. I bought a Groupon for a $75 detail from them and started trying to get them to come out in August of 2018. The first appointment was made and I stayed home all day waiting for them to show up. They said they called my cell phone and when I didn't answer they assumed that I was not going to be there for the appointment. I had my cell in my pocket all day and it it did not ring. Low signal could have been the reason but they should have still come as an appointment had been made. I rescheduled and they came out and refused to detail my car saying it was too clean because I had just taken it to a car wash??? They also had a problem with the tire black that the car wash had applied to the car?!? They took photos and said they would have their manager look at them and they would call me back. I never received a call back. I called again to find out what was going on and they said they had just had an accident and would have to call me back. I again never received a call. I tried once more 6 days before my Groupon was due to expire and they once again refused to detail my car. Kudos to Groupon as their customer service deposited the $75 to my Groupon account so that I can at least use it for something else. read more

Worst company I've ever worked with from Groupon ever. Was gifted a Groupon for the company to come and clean my car and set up an appointment for Sunday. Told them I'd be in church until 11 so please don't come before 11:30 and that was supposedly fine. Got out of church and I got home 10 minutes before I was supposed to have them arrive and they were waiting outside my house. I walked up and they said they been waiting on me so I said I didn't get a courtesy call and they were early for the appointment. I Made a point to say that I asked for a courtesy call 30 minutes before and they said sometimes they can't do that. Went to retrieve my Groupon coupon to give them for the cleaning and when I came back they were inspecting the car. She was on the phone with her boss while inspecting the car and not speaking to me directly. She then looked at me and asked if I wanted to get the carpet shampooed. When I found out it was $40 extra I said no thank you because I was already paying extra for dog hair and stain cleaning. While on the phone with her boss she said that I didn't want to get the carpet shampooed, so her boss told her not to do the job and to leave. When I asked to speak to her boss about this, I got on the phone with her and she yelled at me saying that I was being aggressive and I made her cleaner wait on me. She verbatim said "ma'am you need to watch your tone with me". I corrected her and said that I wasn't trying to be aggressive just trying to get some clarity on the situation and that she had gotten there early and I didn't get a courtesy call. She then proceeded to yell at me while on speaker phone outside my house. When I asked if I should reschedule she said "if you're going to be late and not pay for the services I don't see the point in rescheduling." Never use this company if you can help it because they are completely unprofessional and rude as all get out. read more

I purchased a Groupon for this company to come detail my vehicle. I called to schedule the appointment and had to leave a message. Mitch called me back right away and we scheduled the car detailing for this morning, 8/8 at 8/8:30. He asked me to text him so that he could update his schedule which I did. He confirmed. On Thursday evening, I texted Mitch to ask if we could also add my husband's vehicle to be detailed Saturday morning. He responded yes, but we would need to pay in cash. We agreed on $80 and said good night. Saturday morning Mitch called and I did not answer because I was getting my daughter breakfast and my cell was in another room. Mitch did leave a message stating he was on his way and this was a 30 minute courtesy call. Ok, great, they were on their way. My husband went outside and removed the car seats from both vehicles and made sure they were unlocked. They arrived shortly before 8:30 and started opening up the cars and working. At 8:40, they rang the doorbell. I immediately answered the door, but nobody was there and I could see that they were in the vehicles. I honestly thought they rang the doorbell just to let me know they were there just like my bug service and yard service does. I walked by the front window about 20 minutes later and they were no longer out there. I figured maybe they needed to run to the store or something. I checked again around 10 and they still were not there. I texted Mitch inquiring when they would be back? He called me a minute later and said they would not be back because I didn't call them back this morning or come outside. I asked him when did he ask for a call back? We had confirmed the appointment via text Thursday evening. I told him that I opened my door within 10 seconds of them ringing the doorbell and they were in the vehicles. Nobody was standing at my door so I thought he was just letting me know they were here. He said I should have come out. I asked him why he rang the doorbell and walked away if he needed to speak with me. Mitch said they left because they didn't know if we were home. Why did they even go in the vehicles if they weren't sure we were home? Did they just not feel like doing the work we had already paid for? Mitch maintained that he did nothing wrong and I asked for his managers name and number. He gave me Michelle's number so I called her. The phone went straight to voicemail and I left a message. She called back within 10 or 15 minutes. Michelle said it is their procedure to not even go to the job if the customer doesn't answer/call back. I advised that if that is the case then they should let their customers know that in the message they leave. I advised that I have already requested a refund from Groupon and will be leaving a review. I don't feel the situation this morning was handled in the right manner and would not recommend this company. read more

Rude, unprofessional, lackadaisical, unorganized, rag-tag bunch of idiots. Do NOT ever call 336.457.7813 and expect anything other than conflicting information, poor manners, and absolute lack of service. We set up a cleaning for 6:45 Sunday morning and whoever answers the phone confirmed our address with a few days before and said we would receive a courtesy call 30 minutes before but that we would not even have to be awake. This was particularly good for us because of our newborn baby girl. We were also told to make sure there was access to an outlet. After following the instructions, they gave us a courtesy call at 6:32, which of course we didn't receive because we'd already set everything up. No show. Dead no show, no call, nothing. My wife called to find out where they were and got reamed out for not answering the courtesy call. She cam downstairs to me crying after whoever was at 336.457.7813 was so incredibly rude to her. Plus, they refused to come back out. So I called, I was told that if you don't answer your phone, they don't come. Then I asked him to come later in the day and he said "We're taking the rest of the day off." Then he hung up. DO NOT EVER USE THIS COMPANY! They have no organization or customer service, their website is thrown together with first names only and the best you can expect is the worst conversation you've had this week. read more

Do not use these guys! Completely unprofessional and do not live up to their printed promises. Stay away - there are a number of detailing services in Charlotte that won't treat you the way that these guys treat their customers. read more

Today I was refused service and the detailers told me I should "go on YouTube" to learn how to clean my own vehicle. I don't want to downvote them because they are a female, black owned business but this was the worst service I've ever received. PLEASE STAY AWAY FOR YOUR OWN GOOD read more

SHOCKED they're in business As you can see I never write reviews but I've never had such a bad experience and want to warn people. My 5 lb chihuahua threw up in my car so i got Auto bell to wash after i shop vac'd my seat. I called CLT Detail and told them this - they said that's fine since I cleaned it up. They reschedule me the day of and then arrive 3 hours early so i have to speed home to meet them. Inspect my car and say its a biohazard and cant touch my car. Also tell me they refuse to clean "excessive dog hair" - i have pictures to show how ridiculous this comment is. I offer to vacuum the 5 hairs myself and they said that's a waste of their time to stand there and wait for me. Um excuse me you have the rest of the car my dog hasnt been in to clean while i vacuum. So upset - they told me owner Michele would've never agreed to clean my car and that I was confused and didnt really talk to them ??!!!! VERY uncomfortable they know where Iive so I was extremely polite but I cant say the same for them. read more

Loved, loved, loved this company. Mitch did a fabulous job and I couldn't be happier. My car looks brand new. I will definitely use them again and recommend them to all my friends. read more

Do not ever waste your time or money with this company. Extremely rude, did not keep appointment time, got extremely aggressive and defensive and hung up on me. I just asked for some advanced warning (or even just an apology?) if he was going to be four hours late. Shame on you! read more

I am beyond shocked, frustrated, and outraged at the way I was just spoken to on the phone by this business. I purchased the groupon for this service as a gift. The fine print for this business stated that "Mobile service available 50 miles from zip code 28206". However, when the recipient of my gift called and tried to schedule, he was told that the business "no longer goes there" (well within the 50 miles) and that the only way he could be served for something that had already been paid for was if he knew someone with a house in Charlotte that he could come to. He does not know anyone with a house in Charlotte. I understand if policies change in businesses, but the way this service is CURRENTLY being advertised and sold is that the service can be provided within 50 miles. This is in print. The business's website states nothing of the limitations that the business owner told my recipient. It is ridiculous that I am only now finding out that "Groupon is wrong" from the business. Finally, (and most importantly) the customer service that I experienced when trying to straighten this all out was horrible. I was interrupted many times. I was told that the recipient of my gift "needed to make sure he was telling me right if he was saying anything about their business" multiple times. I was told that there was nothing they could do for me in many, many rude and frankly shocking ways. In the end, this business gets to walk away with my money without providing the services and there is nothing I can do about it except write this review and hope to help future customers avoid this chaos. read more

I am not the type of customer that likes to say negative things about any business. I purchased a groupon for this service and after waiting over an hour past the scheduled time, they would not honor the groupon because it was not printed. No where on the groupon did it say it had to be printed. The owner was rude, she did not even explain and just started to get back into her truck with her helpers. I shower her my voucher, offered to send a screen shot of my voucher by text, run to a friend's place to print the voucher, etc...they made me feel like I violated them in some way because I did not have a paper printout of the voucher. Never have I seen service this poor, I am still baffled at how rude they were. I would rate this business zero stars if I could - I don't recommend them at all. read more

I had to wait three weeks for my appointment and the day of I didn't feel great and got woken up being told he was running early and would be there in 15 minutes. An hour later he was still not here. So thank you for waking me up. when he gets here he tells me the tiny bit of dog hair from the ONE time A dog was ever in my car (because I don't own one) would cost me an extra $50!!! The dog only sat in the front passenger side of my leather seated car... not anywhere in the back. so $50 for one possible little area that a very small dog was in for maybe 15 minutes that barely shed. I could've probably picked out the hairs myself. Obviously I did not let him work on my car. don't get me wrong if there was dog hair all over my car I would've paid for it. again I have leather seats and the dog was never anywhere else in my car. Not in the back seat not in the very back just the passenger side for MAYBE 15 min... FIFTY DOLLARS EXTRA!!!!! read more

Michelle and CLT Detailing are amazing! They came to detail my car right in my apartment complex after I got home from work the other night. I highly recommend the black wax shine. It made my jeep look better then new, inside and out! read more

Extremely rude, unfriendly and difficult to talk to!! I had a very negative experience and would never recommend this company to even my worst enemy. I am bewildered how they stay in business if they treat their customers the way l was treated. I would have given zero stars if Yelp allowed read more

CTL Detailing 6 out of 5 Stars! Because 5 out of 5 Stars would be a bit insulting. Nothing but professional from the minute I started working with CTL Detailing. Initially I bought two vehicle detail packages through Groupon. Before I purchased the Groupons I wanted to verify this was a legitimate deal and a upstanding company. My call was answered by one of the owners, Michelle Odom. He was very professional and nice and answered my questions like he truly cared about doing business with us. I purchased the Groupons and set up an appointment. A week later I got a courtesy call from CTL in the morning that the techs would arrive at our house (as we had scheduled the previous week) right around 4:30pm. It is my understanding that a Rolex watch is pretty dependable and precise but I don't think it is as dependable and precise as CTL. The technicians, Mich and Raymond, pulled up to our driveway at 4:30:00! Mich and Raymond were super nice and very professional. They got right down to business and in seconds were working very hard on our family SUV that has seen its share of kid's wear and tear over the years. Can I just say Mich and Raymond are masters at their trade! Their title is technician, and rightfully so, but in my opinion you need to add master technician, artist and magician to that. They brought our heavily used vehicle back to brand new! My wife said it didn't look this good the day we bought it! Our kids and I agreed. We will be doing all our Detailing business with CTL Detailing. Highly recommend their services! If I could only find this kind of talent and professionalism in all the businesses I deal with. I'd have to say they sit comfortably in the top five companies I've ever done business with. Contact them today if you are tired of that worn out look your car has now- your car deserves this A+ overhaul! 336-457-7813 or 336-930-6250 read more

HORRIBLE CUSTOMER SERVICE! Do not use! I found CLT through Groupon and was happy to see the positive reviews. When I called to make an appointment, the representative was unprofessional. He told me the open time and when I selected one he pushed for an earlier time so he could "have the afternoon off" I wasn't completely turned off by that but thought it was odd. I then started giving him my information and he said to "just text me" So I texted him my address and the time we discussed and requested for a confirmation text back to confirm which he gave. My appointment was at 11:00. Come noon, I left a text a phone call to get the status as I had planned my day around this. Come 1:30, I finally got a call back saying "yes, i was calling about your 12:00 appointment , we're running behind" I let him know my appointment was at 11. He then started asking for my information which he clearly didnt have so I screen shot our original conversation and sent it back to him. He told me he would call after his appointment ended and when he was on his way. Never came.... never called to explain or apologize. I've honestly never dealt with a company this unprofessional. Luckily I purchased through Groupon and was able to get my money back. read more