Honestly, worst service I have ever received. We brought our truck in because it started making a rough noise right down the street from the dealer. We were told it would take almost 2 weeks before they could even look at the vehicle which we understood since we just dropped it off. However, that should have been a sign to never bring it here. Our service advisor Jason was helpful in the beginning but ended up being really difficult to work with. He told us that to further diagnose our vehicle, they would have to tear down the engine. We agreed because we were told this was all under warranty. Then we were told, "you have a programmer on your vehicle so this is not under warranty and will have to pay our service bill of almost $20,000". We do not and did not ever have a programmer on the vehicle. Once we questioned them, he became really aggressive and ended up hanging up on us. Ridiculous. I spent almost two hours trying to speak with a service manager. I was told "he wasn't in or wasn't available" and kept getting transferred to my advisor who I did NOT want to keep talking with because of how he was towards me. I was FINALLY able to get my vehicle towed out 4 weeks later. Nothing is fixed on it. It's still broken. My vehicle now has a dent on the side of it with a nice grease thumb print. I'm missing engine parts. I called the service manager, and voicemail is full. The new shop our vehicle is at informed us that the fuel pump was never replaced. It was a recall. We had taken the truck to this same dealership and spoke with Jason months ago about the recall. He told us that the recall was replaced. It never was and that is why our engine failed. What a JOKE of a service department. Save yourself the headache. Pictures show missing oil pan and dent on the side. read more

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Super helpful and nice staff. They took the time to help me find the right Jeep and I love it. I think I paid a tiny bit too much but that's ok because I'm happy with everything else! read more

This place dose not know how to run. Every time I go in they change their steps as for just an oil change- you have to make an appointment to you don't, then back to you have to. This makes the customer look stupid. Now it no service on Saturdays. Lots of people work Monday- Friday and have no room to delegate a vehicle service during the week. Now we have to travel out of our area to get a service at the dealer. I know it's independently owned however random changes like this is very bad business and with no care that people have important jobs as well. Work with the people that buys from you not treating them like a used car lot and act like you don't know what's going on. Bad business here. read more

This place is the absolute worst ! Not communicating at all with extended warranty to provide rental have to be on them about vehicle repairs was out without truck for a week when they only worked on it for one day affected my business they really could care less and i still had to go back because my truck wasn't completed! This dealer made me regret buying a cummins! Ohh and now i have wind noises in the vehicle! read more

As if it's not bad enough nowadays that to buy a Ram it is $100,000 but when you call for a service appointment at this location they literally just told me on the phone the next available appointment is October 26! It's September 14 today and I have $100,000 truck that's going to be parked for a month? I stated you must have a lot of complaints and he laughed and said yes. He just said it's not our fault that all of our customers cars are breaking down! If you're selling a product and you can't get it serviced until October 26th it's beginning to sound to me like I bought the wrong product and after a couple years they all wind up in the service department! What did I get myself into here? read more

If i could give no stars i would! Horrible all around. The sales team was terrible and the service department is the worst one that could exist and take no responsibility for their horrible actions. Just a bit of why i say this is because they kept my truck for a week and returned it without being put back together. The service manager was a joke! Save your time and money just go elsewhere. Looking to purchase another vehicle but definitely not from this one! read more

Good people and good service every time I come here I get a good service and friendly environment sometime they can be swamped and take a while for my oil service but I believe that's everywhere now read more

Had to come out of my way TWICE to address the same problem from the beginning. Today I've waited 5 hours so far and they still haven't touched my car. Would never come back again. Worst experience, worst dealership, worst mechanics. Now someone called and told me that I'll get a call back and left me hanging with no response read more

This dealership and the one in Fresno is owned by the same family which explains why both locations lack big time in customer service & care, it seems they'd rather make a sale then to take care of their customers even if they have max warranty coverage, they have no problem upmarking 20k for a vehicle but a huge problem replacing warranty parts, for along time now I had an issue the manager and service department called normal or as if they couldn't hear or tell anything was wrong, which was not normal one bit, i was lied too and was talked too as if I was overthinking too much about the "normal" problem, I was ran around for along time which lead to bigger situations. I take it to Selma and they have no problem helping me and are able to pinpoint the problem within minutes, There are people I met at Clovis and Fresno that are good people & I understand they have no choice but to follow their jobs rules but the family who runs the two places or the managers of service department need to be reported. It's like they want to run their reputation and business into the ground and are self destructing and don't care. They will write back on here as if they're going to do something to help but don't let that fool you, What took a few minutes at Selma took me months ontop of months of appointments, test drives, arguing with manager and service department and unnecessary time waisted, at Clovis and Fresno. These places are no good at the moment and I do not recommend buying or taking your vehicle to be serviced from them. Sucks to say cause I'm a dodge guy & I love my vehicle but this is not how you treat your customers. Just look at all the other reviews on here and decide for yourself. Wish things coulda been different. read more

Buying a car is the worse experience ever. It is always the same back and forth haggle game, sit and wait game and then the decipher manual that is needed between what the salesman is saying and the research you have done to determine where the truth lies. This shopping experience did not start very well, in fact a finally just got up and left after sitting in the "box" for 2 1/2 hours going absolutely no where. I did my homework, i was Pre-approved, all i needed was a purchase contract from the dealer to be sent to my credit union. And the games these guys played, and the fees they wanted to charge, and back and forth ugh the typical BS. I finally left........................ Did some more research and found out who was in charge and I called Brian Finegan the next morning. I explained what happened and within 30 minutes my Credit Union had the paperwork, and I was down there that night picking up my new truck. No haggle, no games, no misleading information from what the previous sale guy told me. Some of the stuff still doesn't sit well with me but once Brian was involved it was a whole different experience. I would also like to thank our finance guy i think Tom, or Tim Damn I'm sorry I forgot but he was a very nice little Vietnamese man. From the fumble to the recovery with Brian I will continue to do years of business with the dealership through the service department. I highly recommend that if you are in need of a vehicle reach out to Brian first and let him assign you a salesperson. Don't just walk on the lot and hope the sales guy is going to have your best interest. read more

Worst service experience of my life! Took a Wrangler in there to have an oil leak and knocking noise in the drive train checked out. First available appointment was 4 weeks out so I took it. When we showed up, the service guy, Matt, said they'd get to it the following week. Then WHY AM I DROPPING IT OFF A WEEK EARLY!?!? That was the first issue. Later that next week they said the leak was coming from the main bearing and that it needed to be replaced and they would get with the warranty people the next day for the approval. I asked them about the drive train noise and Matt said he would have it checked out. He made it sound like that was the first he heard about it. Really? Didn't hear anything back for a few days, so I called to check the status. Matt wasn't in that week so they said someone would call me back. Well, I never received a call back over the next two days. So, I called them, and of course Matt was gone again (apparently he only works the second and fourth Tuesdays of odd number months...or so it seemed since I RARELY was able to talk with him because he was always "not in today") and the person I talked to was finally able to figure out that the work was approved and they were awaiting the parts. I asked AGAIN about the noise from the drive train and they said it was something bumping up against a heat shield. I told them that was in no way the source, since it wasn't a constant noise and that it would happen only once when put in gear. They again said they'd check it out. After being in there for 3 weeks, the leak was finally fixed. On a rare occasion when I was able to talk to Matt and he told me about the leak being completed, I again asked him about the noise. He said, "I'll have a technician look at it tomorrow". Nothing like waiting 3 weeks to finally get serious about looking into problem number 2!! Well, it took 3 more weeks to finally figure out that it was the torque converter going bad, not something hitting against a heat shield, and they finally fixed it. And the big kicker!!! The Wrangler was in there for 6 weeks and 1 day...it was ABSOLUTELY FILTHY when I picked it up!!!!! The bill was over $4k and they COULDN'T BOTHER to wash just the outside of it?!?! Any way, if you read these reviews you'll see the common theme is that the service department is ATROCIOUS!!! They read the reviews too (as illustrated by the responses) and obviously don't care or they would make improvements. Some person from the dealer called me the next day to see how my service experience was. I spelled it out EXACTLY to her. She apologized and said that she would definitely have the service manager also call me to follow up. CRICKETS... So, apparently it's either apathy or incompetence on their part. Either way, it's no place that I WILL EVER TAKE MY VEHICLE TO AGAIN!!! read more

We just bought a new Ram truck here and it was a great experience. George and Nate were so good to work with. We got a beautiful new truck that was more than we expected for less money than we thought possible. We had 2 trade ins and they were very fair in giving us good values on both, plus they worked very hard to get us the payments we could afford. We had fun and got a great truck. I highly recommend Clovis Chrysler Ram. read more

Clovis Chrysler Dodge Jeep RAM - Car Dealers Near Me - Clovis, California

The problem was that the mechanic did not fully explain the reason for the deductible and was very rude and disrespectful when dealing with the customer. Another problem was that my wife never brought up the engine mounts and the paperwork said she did. The issue with the keep was never fully explained do her in the first place. I have never heard of a engine mount leaking. This is not a acceptable way to treat a customer. read more

a car online. Come to the dealership he said. 300 miles away, in pandemic situation... I offered wire transfer, he said NO cant do that, I offered to finance the car NO you have to come in. Why do you have finance application on your website? Than another manager talked to me after I requested to speak with someone form 2021 not the 80s. He said I could be a someone else trying to buy this car. I asked him HOW? Its my bank account it is a wire transfer, Or give me a credit app. Maybe people go only with their hard cash dollar bills. This dealer sounded like one form the mid states that sill live in the past. read more

Yahoo a new Ram 2500! Had an awesome experience from 1st email to driving off with the truck we wanted. Curt was exceptional, attentive, listened and helped us chose between a 1500 and 2500 our long term "we're gonna retire with this" vehicle. Nate and Curt made shopping for a new truck easy. Ralph in finance made that last step easy and no pressure or tension finalizing our deal. I can't believe how fast we were in and out once we made a deal!! Thank you Clovis Chrysler Ram we are the new owners of a 2021 Ram 2500. read more

Update: My 2017 Jeep stopped working checked the battery it was a 2013 battery!!! Which means they did not check the battery before selling or swapped the battery before selling the car to me. Highly disappointed, would give them no stars if I could. Still thanks to John Pacella. Came into Jeep for the 3rd time about the same noise complaint. He was eager to use his knowledge and help find out where and what the noise was. He approached me immediately after parking the car. He didn't have a bad attitude unlike most of the people in the service department. read more

Clovis Chrysler Dodge Jeep RAM - 2013 battery for a 2017 Jeep - Car Dealers Near Me - Clovis, California

Came here expecting a great deal but boy was I wrong! Promised me high KBB value for my trade-in if I drove to their dealership that is over 2 hours away from me. I get there and they lowball me big time (strike 1). I wish that was the worst part though. I filled credit application out and specifically asked them NOT TO RUN A HARD CREDIT CHECK until we have a deal ironed out. What do they do you ask? They run a hard credit check almost immediately after - I get instant notifications (strike 2). If that wasn't bad enough, I asked if a hard credit check was run? They looked at me in the eye and said NO it was not (strike 3). read more

Stay far far away from this place. They do NOT check their vehicles before selling them. I bought two vehicles in two weeks from this place and both had issues. They will not take accountability and somehow blame the buyer. Take your money elsewhere. You've been warned. No thank you. I have conversed multiple times with your brother and he is well aware of the terrible service. I will be telling EVERYONE I know to go elsewhere. read more

Had a brand new truck that broke down day after purchasing, and after many months was finally replaced by Dodge. The service or lack there of offered during this period was truly horrible. When the replacement truck finally arrived it was broken into on the lot. Which was not their fault. But, when they gave us the truck it was filled with broken glass, had scratches in the paint from the break in and it was literally out of gas. A $65,000 vehicle. Then they handled the dmv paperwork incorrectly. And had a bad attitude about it. shop somewhere else. read more

Talk to Frank if you want good client service. Very Friendly. No one else I talked to seemed very eager to sell a car or even interested to talk to me as a buyer. Not sure what else to say... just got a bad taste in my mouth after visiting. read more

All I can say is Chase. I work in the business and appreciate how easy/up-front Chase was through the whole process. Even though I'm looking for a very hard to find vehicle, Chase and the GM, are willing to do anything to earn my business. I can't speak for everyone else at the dealership but if the other folks are anything like Chase or their GM, I wouldn't hesitate doing any kind of business with their Clovis CDJR. Even though this dealership is about 2 hours away, I only do business with people who value me as a customer and don't give me the run around. For that reason I will gladly make the trip, because Chase and everyone I've dealt with, make me feel like a valued customer. I will definitely be referring Clovis CDJR, and specifically Chase, to anyone who inquires about a Jeep/Dodge/Chrysler/Ram. Thanks Chase! read more

Clovis Chrysler is the worst dealership that I have ever dealt with. After taking my vehicle in for a noise coming from the front suspension(which I believe to be the direct result of bringing my vehicle there previously), I received a call that they backed into a pole and scraped it. I was told they needed the car for a week to be repaired. After a week and a half, I was told my car was ready. On arrival I noticed that the repainted quarter panel was a few shades off from the immediately adjacent trunk. When I told them I was unsatisfied and wanted them to better match my paint if they didn't want to repaint the entire vehicle and they refused. I was told that they were done fixing the damage and were not willing to do anything further about the paint. When I asked the service manager to get the owner he walked away and returned saying that he was unavailable. Their unwillingness to right their wrong has inspired this post. I will never bring another vehicle here, and strongly urge nobody else to either. Save yourself the trouble and the headache. I would still be willing to work with them if the owners would be willing to work with me. read more

Clovis Chrysler Dodge Jeep RAM - Car Dealers Near Me - Clovis, California

My truck has 38,000 and has been to this dealership for service 3 times already with it's DEF system. So as I was dropping it off at dealership for 3rd time I noticed that truck is making little squeaky noise when turning. Asked the dealership to just check it out if it's major issue or not. So when I returned to pick up my truck next day I was charged $150 because tech took an hour to look at squeaky noise. NOT FIX IT just for looking between tires. Was told they had to lift the truck which I know is a lie because it's ram 2500 truck and it's high enough to see all driving parts without lifting it. Ether techs don't know what they're doing or this dealership just likes to charge people for simple stuff. Come on Tesla so I can sell my truck. read more

I purchased a vehicle that had a manufacturing defect in a trim piece. It took 6 visits and 7 months to fix. The first 3 visits were a complete waste of time as they proceeded to have me come in and then for unknown reason did not order the part. They finally order the part on next visit and in December I went in to get it fixed. Turns out they ordered the wrong part. They literally looked at the car, ordered the part and then wasted my time again with the wrong part. 7 mo later I finally get it fixed. I do not recommend purchasing a vehicle from this dealership. read more

The service manager reached to me in regards to my review. I commend him for doing that! This shows that they really care about their customers. He explained the reason for my appointment being scheduled a month out and I understand now. My hats off to you for taking the time out of your busy schedule to call me. read more

We had an amazing experience today buying our truck! Nate and Jorge made the process painless and we were in and out within a couple of hours. Thank you Clovis Ram! read more

Clovis Chrysler Dodge Jeep RAM - Our new truck! - Car Dealers Near Me - Clovis, California

I had a service issue that I believed was probably still under warranty. My interaction with someone in the service department was what I felt not acceptable. When it was brought to Khalid's attention....the service manager, he not only addressed it but made sure the issue was resolved promptly. Both he and Ryan took extra steps to make things right. Very much appreciated! read more

When making an appointment 2 months in advance make sure you remember that appointment because they will NOT give you a courtesy reminder call or text for your warranty repair appointment . it's my fault because the the service dept called me while I was working and circled the day after my warranty repair appointment not paying attention to what I did . Now I m stuck adding gas to my Dodge Ram with a gas can because my gas tank won't allow me to add gas to my tank at the pump . I had to reschedule it 2 months in advance again :( read more

GO TO FRESNO DODGE OR ANY OTHER DODGE! Especially if you're young or a female do not come here! They will try to get over on you. They make promises they will not keep, talk you in circles and try to intimidate you. There is about 7 different guys who will come talk to you all claiming to be the manager, boss, internet manager, or "the guy you need to talk to" (the wanna be intimidator) but yet none of them have the power to make anything move. The right hand doesn't know what the left hand is doing. A dealership ran by clowns. Then the service department will have a nasty attitude with you and tell you there is nothing wrong with the car when it's on paperwork effectively wasting my time because now I have to go in and show them. Except for Ryan in the service center, he takes care of business. read more

Always great service. Friendly staff. Good place. Check it out for yourself. Good prices and No pressure sales. read more

Clovis Chrysler Dodge Jeep RAM - Waiting area - Car Dealers Near Me - Clovis, California

I just purchased my Jeep Cherokee there today and the service was amazing! It wasn't my first option, I have thought about a Highlander or an Explorer and after seeing what they offered, the price negotiation and great customer service we decided to pull the trigger and buy today. Thank you so much for the great deal and amazing people!! read more

Clovis Chrysler Dodge Jeep RAM - My brand new car! - Car Dealers Near Me - Clovis, California

I went in to clovis Chrysler with a trade in and wanted a new Jeep Wrangler. Ben Farris got me exactly what I wanted, for the price I needed, and we were outta there in two hours. I am so happy with the level of service that was shown. Best car dealership experience I've ever had. When going here, ask for Ben! He is AWESOME. read more

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The experience was a good one, Curt was working his butt off to get not only me but at least three other people the best deal he could while I was there. Every staff member I worked with was extremely inviting and knowledgeable at their position. If we were here longer I'm sure we'd be. Buying another vehicle there even with the long drive! read more

Very bad service, they don't contact you whatsoever my car was in the dealership for 6 weeks and I received 2 calls from them. After the 6 weeks the engine light was still on my car read more

Great customer service comes from dodge when you're purchasing a vehicle. I own two vehicles from dodge. My 2017 Ram and a 2017 Jeep. This will be the last time I ever purchase a vehicle from them. Horrible service from the service center. No problem taking thousands of dollars from someone but throw a fit over refunding $150 when they were wrong. I've been having an issue with my truck for approximately 1-2 months of a squeak coming from the passenger portion of my 2017 Ram 1500 on the exterior. My truck does have an aftermarket lift on it, so I took it to a third party auto care shop. They determined the noise was coming from my stock strut and were able to show me exactly where it came from and recreated it. I then contacted Clovis Dodge and inquired about my options to get my stock strut fixed and I made sure to advise them about my lift. They told me my truck is still under warranty and they would just need me to bring it in to confirm it is coming from the strut. I dropped it off the night before my appointment and again explained my issue. After a couple day's, they advised me that the sound was supposedly coming from the rear of my truck from a part from my lift kit. I asked them if they could show me and recreate it for me and they said they weren't sure they could but knew it was from there. They claimed I had been misdiagnosed from the prior auto shop. I went to pick up my vehicle and was hit with a bill for $150.00. They said they were charging me since it wasn't the strut. I told them that not once did anyone verbally tell me if it wasn't the strut they would then charge me a diagnostic fee. After talking to them for a bit, I paid the $150. The employee that was helping me told me to call the corporate office and they may be able to refund me. So I called the corporate office and they said it's the discretion of the specific dealership and not up to them. I spoke with the dealerships manager and explained it to him. I told him that I was told by the third party shop it was a strut. I specifically explained over the phone that my truck was lifted but the strut was stock and explained the scenario. I admitted my mistake of signing without paying attention and he agreed that it should have been verbally explained. He said he would talk to the employee and call me back. After about an hour and a half I called back and spoke to the manager again. Of course he said the employee SPECIFICALLY told me they would charge me if it wasn't my strut, due to my lift. The guy helping me was very helpful and I'm not here to bash him, but that is not what happened and it definitely was not explained that way. They say I was "misdiagnosed". They told me to take it back to the company who installed my lift. UPDATE: I have now had 2 separate companies confirm that the strut is defective and causing the sound. Both confirmed the lift was not the issue and it was my stock strut. I spoke with the manager Khalid and showed him my paperwork and a video with the sound coming from the front right strut. I then showed him the sound in person. He then told me he wanted to look at it again to diagnose it, however if he found a way to show the sound wasn't coming from the strut he would charge me $390 this time on top of the $150 he charged me already. So this company couldn't get a proper diagnosis the first time and charged me $150 and now I'm supposed to let him do it again and hope they won't screw me over the second time? I'm supposed to trust that this time it'll be right? 2 companies were able to diagnose it within an hour and both said the lift caused no noise. Then Khalid told me my "exhaust" was supposedly squeaking the first time too? Yet no one ever mentioned that to me that time. Interesting. All I asked for was for a refund of my $150 dollars if they're not willing to check it without making me risk another $390 dollars. I felt I provided sufficient proof of a misdiagnosis. Clovis refuses to refund me unless I let them take another shot at diagnosing it. Ridiculous. read more

I purchased a jeep from tyler harrison. Hands down one of the nicest and most kindhearted salesman ive ever met. gave me the tour of the dealership after the sale and introduced me to both service writer and service manager. showed me where to go when i bring my car for an oil change . Staff was very friendly. The dealership had a great coffee bar and clean restrooms. I love my car and especially the customer service I got. My time was valued . To the Owners........... Tell tyler thank you read more

I am writing a second review for this dealership. Again so far I have had nothing but great service here. Khalid the service manager so far has been nothing short of amazing. I have a new Ram Rebel which I love so far. I take it up and go off road with it a lot and of all the trails and wheeling I have done with it I backed over a large plant next to my driveway and broke a small plastic piece off. I order a new one. Didn't cost much thank god. Not being the best mechanic in the world I was a little concerned about changing the part. Out comes Khalid who in his nice work clothes is laying down under my truck replacing the part for me. One of their detail guys comes and helps and in about 10 minutes my truck is like new again. I live in Fresno and come to this location for all my service. I have nothing bad to say about the Fresno location. I bought a Jeep from them and they were great. The Clovis service department is my reason for using this location. read more

Kurt, Nate and Tom are amazing. I would recommend them to everyone I know. Best sales team ever.

I drove 2 hours to purchase a vehicle. There were some issues. The dealership went out their way to make things right. Tom rolled out the red carpet. Tom had my truck delivered to my door. I received a better truck than the original truck I wanted to purchase. I even have a lower payment. Most dealerships would not care. The owner wanted to make sure things were right. This dealership when above and beyond. I will definitely recommend buying a vehicle from this dealership. Thank you for making thing right and better. We really enjoy our new Ram 1500. It's my dream truck. read more

Been having my vehicles worked on here for years. Suddenly service manager Pete is no longer interested in providing great service. Poor communication. Will no longer be a customer. read more