I had a great experience with the service department at Lithia Nissan. They went above and beyond when I brought my vehicle in for transmission service. They even provided me with a free Uber ride home and back to the dealership, which made the whole process so much easier. My vehicle was completed fairly quickly, and I was very happy with the service and the pricing. Everyone was helpful and professional, and I really appreciate how they took care of me from start to finish. Great service, great prices, and definitely a service department I'll continue to use! The sales department is still horrible. read more

Lithia Nissan of Clovis - Car Dealers Near Me - Clovis, California

I've been going to Nissan Of Clovis for well over 10 years. I've purchased two cars from them and have referred many of my friends. Last December, my sunroof on my 2023 Nissan Pathfinder started leaking water when it rained. I took my car in at the end of December 2025, it was diagnosed. I was advised they know what the issue is and the part is on back order. We are now in September and no part has been received. I have a three year-old car that I cannot drive in the rain because the sunroof leaks and unfortunately, it leaks right over my Emergency button and my lights are located at the top of the car. After my initial visit, I've called four times over the past eight months trying to get status on the part or assistance with my sunroof, I've been told four times that my service advisor will call me back and he never does. At this point, I'm just really frustrated because I love my car but what good does it do to have a car that you have to plan all of your trips around because you know you can't drive it in the rain. read more

I received their email of $1500 off. I work all day, so i decided to reply to the email from their Internet Sale Specialist who invites me for a test drive. One Internet Manager and one Internet Sale Specialist in the email with me. Ask - Answer and i got their quote for a Nissan Kicks SR Premium Package. It totally different, like $7000 more for the OTD Pricing from the website. I just gave up and they ask how much i expect. I just show them the pricing from their " own website ". I did not low ball anything. So they agree and ask me to come to the Dealer soon because incentives from Nissan end today, April 30. I hard check my Credit to pull up the Interest rate. After that was what i waste my time and also lose my money for taking the shift off, hard inquiry my credit score for nothing. I went to the dealer and sat with sale guy. And then the Sale Manager came over and tried to get me any pricing up north. He said he can only give pricing right now. Come on, your sale team member agree that OTD and invite me to come to do paper. That is ridiculously amateur. The Sale manager agree with that and left again. He came back and wanted to knock me up with a higher price. I said no but eventually i agreed to round up the number and do the interest that my bank provided me but with their lender. He left again. Third time , he tried to play words with me like your number you show is net price before tax, bla bla bla. Look at the photos i attach. Advertise Pricing that company show $26750 , tax and fee show $2945.97. Sum up the 2 numbers will come out to $29695.97. He wanted to play words with me like $29695.97 is the net pricing with tax and fee , and wanted to add $2945.97 one more time. I was tired with this guy, no respond and decided to leave. For the whole story, i did not low ball their pricing. Whatever their mother company want to sell , i agree to pay for, but when i come to the dealer. All dramas and traps. Even when the sale team member agree with the OTD pricing. You still have to deal with their sale manager with all bs reasons. ONE MORE THING: THE CAR IN REAL IS NOT SIMILAR TO THE ONE THEY ADVERTISE. THE WHEEL LOOKS DIFFERENT FROM THE ONE ON THE WEBSITE EVEN THOUGH STOCK # IS SIMILAR. I GUESS THEY SWAP FROM OTHER MODEL FOR OTHER CUSTOMER. SO WHOEVER BUY THAT CAR AND DO NOT PAY ATTENTION OR CHECK CAREFULLY, WILL END UP BEING A LOSER. I ASK AND THEY BLAME TO THE THIRD PARTY THAT TOOK PHOTOS OF THE PICTURES. read more

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DO NOT I repeat DO NOT BUY OR DEAL WITH THEM. You will not be happy. They will not negotiate and when they do they will sell car without telling you. They get you in there without having a car available, just to tell you they are sorry...... There word means nothing, they will use every excuse in the book to get you there and then just say sorry. DO NOT GO HERE! Find someone like better there are many options in the Fresno Clovis area. read more

I went in after showing internet interest in an Elantra. I had a sensitive case in buying a car and Miles made it incredibly easy and was patient and understanding my circumstances. The car was on sale down $2,300 for Labor Day. The finance team found a payment $50 lower from my asking and $100 less than my offered down payment. They were swift and courteous in helping me. read more

Lithia Nissan of Clovis - Dealership - Car Dealers Near Me - Clovis, California

I am deeply disappointed and frustrated with my experience at this dealership. As a 69-year- old buying a car for the first time in over 20 years, I was incredibly anxious about this purchase, and the staff knew exactly how nervous I felt. Instead of helping me, the finance department took advantage of my vulnerability. They rushed me through the paperwork on an iPad, giving me only quick summaries of what I was signing. The finance person gave me a specific monthly price, but when my actual statement arrived from the finance company, the payment was $100.00 higher per month. they deceitfully tacked on hidden costs that were never explicity disclosed to me. If you are a senior citizen or someone who hasn't bought a vehicle in a long time, please be extremely cautious. They will use digital signatures to hide unauthorized fees and exploit your trust. read more

Do not purchase a used vehicle here!!!! I traded in my jeep and they ended up giving me $1,000 less than what was originally offered. I ended up getting an Audi Q5. I was the last customer of the day and they were closing. I was driving home and immediately felt the brakes grinding. Since they were closed, I called the next day and was told to take it in no problem. Then to my surprise my door handle broke off. They have had my car for a week and refuse to fix it. Alex, the service advisor had the nerve to tell me that it was my fault!! It's illegal to sell a vehicle in California with faulty brakes. They do not inspect their vehicles prior to sale like they say they do. Very misleading. There's lots more dealerships here. Go somewhere else read more

Lithia Nissan of Clovis - Car Dealers Near Me - Clovis, California

I recently came in for an oil change and express wash on 10/7. Now that Fresno Lithia is closed, all of their customers have been transferred here, so wait time can be long. There is plenty of seating, free snacks (fresh popcorn) and vending machines. What stood out to me the most was the excellent service that the detailer gave to my car!! Not only did he remove old tree sap from the windows and some of the hood, he left the inside spotless and even arranged two stuffed animals that were in the back seat! Small details that mean a lot. Frankie was his name and he is awesome l!! Also as I waited I was approached by a very kind and knowledgeable salesman outside. He offered to take me for a test drive in the new EV Leaf. It was a nice car and he went over every detail, Jaime was his name and when I am ready to take the plunge on a new vehicle, hopefully soon, he will be the one I ask for. Thank you Clovis Lithia!! read more

Well as expected I called the very next day and got voicemail and left a message and I knew he would not call back. Just goes to show how professional these people are. Another thing on Nextdoor app my god the people that responded that have had issues with this company is amazing. read more

Horrible. Had the internet team reach out to us. MARIA. She tried to immediately get us to make the almost 3 hour drive to see the car. It was 3pm. I requested smoother day and she said it would likely sell and tried to get us to agree to a price and put a 1k deposit, I told her it was too expensive and she called and said we could do 10,400 out the door. I agreed and told her we would be there in 2 days but signed nothing. Morning of I asked if she had the car ready she said yes. 3 hours of driving. It's not there. It's at the shop. 20 min away. We went w a salesman and the air was broke. I'm pissed she lied the entire time. Told the man we wanted to agree to about the door price and a $500 deposit to hold. They ran out credit before we agreed on a price and we didn't know that's what we were signing. I told the boss what Maria said and he lied and said he listened to the recorded call and she didn't say that but I wasn't allowed to listen. We put a deposit and a week later the car never passed inspection. HORRIBLE SERVICE. Maria is a liar don't trust the internet team they will lie and u will never see them! The car was NEVER at the dealership and defeat read more

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They wasted our time. Set two appointments, first appointment was confirm for a certain vehicle, sales person do not notify me it was sold already and could've save me a drive. Came a second day, for another certain vehicle wasn't even on the lot. Drive was 20 mins back and forth so in total 40 mins waste of our time! How everything was handled was unprofessional! read more

Do not entertain selling a car to these people at this dealership. They will talk to you like you're stupid, low ball you and waste your time. Just use carmax. read more

Kevin Hernandez , service department , excellent communicator, knew car repair, patient kept me informed . would highly recommend.

Their customer service is the worst. It's been three days, and I still haven't gotten a quote for my trade-in. Plus, they just send automated AI messages instead of having someone from the team contact me. read more

Lithia Nissan of Clovis - Text messages - Car Dealers Near Me - Clovis, California

I recently purchased my 2025 Lexus from Nissan of Clovis and was told it came with two keys. When I arrived to pick up my car, they said they couldn't locate the second key but would reach out. After checking with them multiple times over several days, I was eventually told they couldn't find it and couldn't do anything about replacing it. Additionally, after waiting over four hours to finalize the process, I received my car with the gas light on--only six miles of fuel left, barely enough to reach the nearest station. For a $50K car, I expected better organization, communication, and customer service. The staff themselves weren't rude, but the experience felt disorganized and lacked follow-through on their promises. read more

I've had a very frustrating experience with the Nissan dealership in Clovis. On three different occasions, I was told over the phone that my car was ready for pickup, only to show up and find out it wasn't ready each time. This has wasted my time and made the whole process stressful. I understand that delays can happen, but giving inaccurate information repeatedly is not okay. Good communication is basic customer service, and this experience has been very disappointing. I hope management takes this seriously and improves how they communicate with customers so others don't go through the same thing. read more

please don't not buy a car from here trust I traded in a 2019 Chevy Silverado with 53,000 miles for a Dodge charger RT the first week I had my car nothing but problems when when I took it back to have them look at it they said my radiator and windshield wiper fluid tank had to get replaced because it kept on leaking. I was mad but they said that they will cover the cost of the rental and the parts but I still have paid 240 to have them look at it and after everything was done when I brought the paperwork back for the rental, they said they couldn't reimburse me because it was under my mom's name when I told him I'm 23 and I cannot get rental. They said it was gonna be fine, but they did not wanna cover it. So I had to pay 1200 pocket. Terrible customer service terrible place to shop at please don't shop here. I really wish I listen to my gut and went somewhere else read more

Lithia Nissan of Clovis - Car Dealers Near Me - Clovis, California

If I could put no stars I would!! "I traveled 8 hours for a scheduled appointment, and while I did appreciate being able to finalize most of the deal beforehand and having decent communication leading up to my visit, the in person experience was disappointing. Upon arrival vehicle was presented dirty, I requested for it to be washed multiple times for a proper inspection, but it wasn't cleaned until delivery.Vehicle was not dried. Finance manager was very persistent/aggressive with add ons despite multiple declines. I was asked to leave a positive review before leaving which was very unprofessional. I have concerns with the vehicles paint that I didn't notice initially . I have reached out to follow up with my concern. Although there was communication and an appointment was set, I did not receive the expected follow up and communication has since stopped. I am very dissatisfied with this whole process." I would not recommend this dealership! read more

They aren't truthful about their Cars. Make you believe you are approved for something and completely Ignore you the next day specifically Rocky Rodriguez . I don't recommend coming here read more

Had an appointment for an oil change at 3pm. Out running errands and I see they had an opening at 1:45pm so I schedule myself first the earlier appointment. I get there and the guy tells me I won't get my car til 5:30 or 6 pm. I say for an oil change. He says that's the way it is. I'd never been to this location and will not return. I'm sick of bad customer service and employees not caring for their customers. If they were 4-5 hours behind then reflect it on the calendar because what I saw was employees bullshitting around. There are more Lithia dealerships to choose from and I'll drive the extra mile for better service. read more

Gabriel was very helpful with buying our car. He made us feel comfortable and worked to get us the best deal.

Hi i have reached out and i have not received a response ! Also , to who ever was in my car during my oil change this Thursday 8/7/25 thank you for leaving a used tissue in my car ! Also you left your pen in there too . read more

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The staff here are very polite. Nice establishment , but, watch how they word things and dont be in a rush like i was. I want to apologize to the financial manager for turning rude near the end of our conversation and appreciate you staying professional. But on the other hand do not appreciate how the contract and add ons were worded to me upon purchase(my fault for not looking closely at the price of "accessories") . Beside that they have been wonderful to work with. And so far have held up what i am paying for. (2022 toyota tacoma 4x4) read more

When I bought my car the sticker price was $13000. They don't tell u that they add an additional $3000 in crap u don't need when ur signing the paperwork. Things like paint protection. Negotiated that to $2000 with free oil changes included for the life of the loan. During the test drive the windshield washer fluid level light was on. Sales guy said I just needed to add fluid and it would go off, but if it didn't just bring it back in. Brought it back in and now they want to charge me $215 just to diagnose the problem, which is obviously the sensor. I was considering trading the car in for something else from them, but I'll go somewhere else. They will try and tell u anything u want to hear to get the sale. Glad I didn't buy a more expensive vehicle from them. read more

BEWARE of Lithia Nissan of Clovis dealership. I asked for a detailed quote, and they added two fake charges: SWAT (anti-theft device) and Glass coat (paint/fabric protection). When I told them to remove it, they flat out refused, saying the manager wouldn't allow it because "the price is too low." That's shady and against FTC laws. Once I called them out, they went silent and never responded. Dishonest, deceptive, and not a place I'd ever recommend buying from. read more

Lithia Nissan of Clovis - Car Dealers Near Me - Clovis, California

If I could write them 0, I would. Derrick Lamas, the manager is a jerk. I don't recommend this place at all. You take your vehicle for something and they end up messing it up. First of all I wanted to begin with my mom's car. She brought the vehicle in for oil change. They recommended the transmission and they messed up her transmission and they were blaming her for it. She had to pay for a new transmission and now I go take my car for the drive belt, and they break my radiator. They wanted to charge me for it to replace it and for the coolant so they started off with waiving the labor fee just because I complain about it. It wasn't even leaking. why was I supposed to pay for something I didn't do, then they waived even the fee to replace it. What a coincidence it was supposedly my fault??? but AnyWho they put the radiator supposedly new which I know it was used and on top of all that they also messed up my AC. Again they didn't want to fix it. read more

We purchased a used Tesla model X on 6/8/2025. The dealer lie to us and add on a bunch of optional extended warranty without explaining everything clearly. We came to the dealership 3 times trying to cancel and they keep telling us to wait for the check to sent. It been 3 weeks and we didn't see it see reflect on the loan balance. Also, now we find the passenger side door of the car the long rubber piece coming off. There are so many issues after we purchase the car that are not mention when we purchase the vehicle. Today 7/3/25 we brought the car in for them to fix the side passenger door part as promise by another staff member and they told us that they don't fix Tesla and we need to go to Tesla to fix it ourselves and he don't know how much it cost. That just horrible shady business from start till finish. Within 30 days purchased a car but too much going on. They don't care about the customer at all. We willing to give our business and they are taking advantage of people. Please do better! You can't operate a business like that. Thanks. read more

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I came in to discuss a potential trade-in and truck purchase and had a very disappointing experience. Prior to coming in, I was quoted $14,000 over the phone for my trade-in. I brought in a 2020 Volkswagen Jetta R-Line with only 35,000 miles, clean title, pristine interior, no accidents. After an in-person inspection, the offer was reduced to $13,000, which is well below current market value for this vehicle, even accounting for normal wear items like tires and brakes. What was most frustrating was the inconsistency and lack of transparency. If $14,000 wasn't realistic, it shouldn't have been quoted over the phone. It felt like a bait-and-switch rather than a good-faith negotiation, especially for someone prepared to purchase a vehicle the same day. I understand dealerships need to make money, but this experience felt dismissive and not respectful of my time or the actual value of my vehicle. I ended up walking away and will be pursuing other options. read more

My husband and I listed our vehicle on Facebook Marketplace. The details and pictures of the vehicle were posted with mileage. We were contacted via Facebook messaging by an individual named Bertha. Several exchanges were made regarding mileage, the condition of the vehicle, the condition of the tires, how title was held, and the VIN number was provided. After providing the information and telling her where she could view the vehicle for a test drive she stated: " I did some research on your vehicle, and based on all information that we have, I can offer $11,500.00,and we can close the deal ASAP". We responded in writing that we accepted her offer and required either cash or a cashier's check to complete the transaction. Bertha responded: "Sounds good. I represent a dealership, its a check that can be cashed out at any bank." There were more questions and exchanges regarding title and then Bertha stated that she represented a dealership called Lithia Nissan of Clovis, located at 370 Herndon Ave., Clovis CA. 93612. We were asked to bring the vehicle to the dealership at 1:30 pm. Upon arrival with our vehicle, we were informed by Martine, Internet Specialist, that they would inspect our vehicle by driving it and having the engine scanned. After the inspection, we were advised that there was nothing wrong with the vehicle but he needed supervisor authorization to complete the transaction. After making us wait for more than 30 minutes, Martine indicated that the agreed price was a little on the high end. Martine made this statement despite the fact that we had a written offer that was accepted in writing. We were then informed that another level of authority was needed to approve the purchase. Approximately another 30 minutes passed. Martine then informed us that we were only about $500 apart. At that time we reminded him that we had a written offer that was accepted and we were not there to renegotiate price. This is when Martine attempted to claim that Bertha was not an employee of the dealership, but an independent party who did not represent the dealership. Then we were asked to wait while he contacted his manager. The manager came out and spoke to us stating that they would not agree to pay the price offered. We asked to speak to the general manager. Our vehicle key was taken for a second alleged inspection by the general manager. After 15 minutes the general manager tried to point out minor cosmetic blemishes on our 9 year old vehicle in an attempt to evade the contract. We informed the general manager that Lithia Nissan was violating a written offer and acceptance. At that time our key was returned and he rudely walked away. While this seems like a minor dispute, i believe it is indicative of an intentional misrepresentation without the intent to perform. This tactic is used by car dealerships to deceive members of the public to get them to bring their used motor vehicles to the dealership under the false pretense of a written offer for a particular price, only to try and renegotiate a different price after requiring the used car owners to spent countless hours waiting and being passed around from person to person. read more

My boyfriend and I bought a car two months ago and our salesman had told us we would get "free oil changes" if we proceeded to buy the car but when we had gone to get an oil change, they pretended that they didn't know what we were talking about. It's so disheartening doing business with a company that can treat their customers like this! Proceed with caution when being here!!! Ridiculous! read more

Do not buy a vehicle from this dealership. Everything seemed fine on day one, but after that, the experience completely fell apart. They make sure to get a review from you before the transaction is actually complete, which now makes sense why. The vehicle had cosmetic damage that they agreed to repair, and it was even written on the due bill, but getting them to follow through was like pulling teeth. Communication was terrible, and no manager would ever return calls. They also try to pressure you into paying for unnecessary add-ons to inflate the price of the vehicle -- things like SWAT, paint protection coating, and a "lifetime battery" package. These extras added nearly $6,000 to the bill. They claim you have to pay for them because they're "already on the vehicle," but if that's true, then those costs should already be included in the advertised price. Otherwise, it feels very misleading. The only reason we ended up getting the vehicle was because I refused to back down. The only way I was finally able to get responses and resolve issues from the sale was by contacting Lithia Motors corporate directly. Once I did that, things finally started getting handled. Overall, the dealership felt very shady, and I would strongly recommend shopping elsewhere read more

Consumers be warned. This Nissan of Clovis dealership charged me $1,295.00 for a SWAT theft-deterrent device they claimed was already installed and mandatory. After contacting KARR Security Systems directly, I received confirmation from multiple representatives that no device was ever installed or registered to my vehicle. Despite providing proof, the dealership continued to deny it for months. It took four months before Rigoberto Heredia, the sales manager, finally took the time to properly investigate my issue and only then did he confirm that I was right and the security device had never been installed. He ultimately resolved the issue and approved the refund, but it should have never taken this long. Charging for a nonexistent product is a serious matter and appears to violate multiple California consumer protection laws regarding misrepresentation and improper add-on fees. I hope this review protects other buyers from going through the same situation and reminds them to be ready to file complaints with the DMV Investigations Unit, the Better Business Bureau, and Lithia Motors Corporate if needed. Lastly, I want to thank Rigoberto Heredia for taking the time to thoroughly investigate my case and ultimately doing the right thing by approving my refund. read more

Absolutely terrible experience with Lithia Nissan of Clovis. We had an appointment scheduled to purchase a used car and were even reminded about the appointment the night before. When we arrived at the dealership, we were immediately told that another customer had signed paperwork on the vehicle. Naturally, we were frustrated because we had driven out there specifically to buy that car and had received no notice that there was an issue with its availability. We went inside to discuss the situation, and instead of giving us a clear answer, we were told to sit down and talk about offers. We spent several minutes at a table discussing numbers and negotiating, only to then have a salesperson come back and tell us that someone else had signed a contract for the vehicle. The whole situation made no sense. First we were told someone had signed paperwork, then we were encouraged to sit down and discuss offers, and only a few minutes later we were told the car was officially under contract and unavailable. It felt like our time was being wasted and that nobody was being upfront with us about the status of the vehicle. To make matters worse, comments were made implying that my parents couldn't afford the vehicle. Whether that was intended or not, it came across as rude, unprofessional, and completely inappropriate. Customers should be treated with respect, not subjected to assumptions or remarks about their financial situation. We drove to the dealership for a scheduled appointment to buy a specific car, only to leave empty-handed because of poor communication and a lack of transparency. If a vehicle is no longer available, customers deserve to be told immediately--not after being brought in, sat down, and led through a negotiation. Very disappointing experience and not the level of professionalism I would expect from a dealership. read more

This was one of the worst experiences of my life. i took my car for a recall and a computer flash. They kept the car 24 hours which is fine but then i show up the next morning to get the car and joseph my original customer service rep (he is amazing) was busy this man named matt was their i asked if he could help he said no then his manager came by and asked him to help me after that Matt was rude. He took at least 20 minutes bringing my car around and i was watching him drive all around the lot on a gold cart while i was waiting. then i get home open the hood and their i realized that my clean engine is now full of water spot but there are no leaks i then find that they busted the radiator housing and try to cover it up with JB weld. the very next morning less than 12 hours later i show up t tell what they did and i get the most horriffic costumer service from the most disgusting, sexist manager named howard. I tell howard that my car did no have JB weld it was NOT BUSTED AND THEY DID THIS! he didnt give a hell about me or the car! he dismissed me immediately was rude to me and said " well it broken now and it wasnt us i dont know what to tell you" i ask him for his card he goes into to gt it i decide to walk in after him and catch him talking bad about in front of custimers and staff i amnow 800 in the hole. do not bring your car here do not go here for any reason what so ever. Howard needs to be fired he needs to lose his job he is a terriable person. read more

I've been trying to get someone on the line since Friday about servicing my car. So far this experience has been horrible.

I just purchase a vehicle thanks to Brooke!! Had some small hiccups but it all worked out. She was super helpful and kind. Would be coming back making another purchase with family. read more

Bought a 2021 Toyota Highlander that was used nice car I made a appointment to get the car showed up early every one was nice but when I took it for a test drive everything was good but they had to jump start it and they said it just needed to charge up but by the time I got home it would charge up but if it died and I jump started the car I brought it and I have been waiting her for 4 hours to replace battery and counting waiting for delivery off battery only lasted to get me home then battery died read more

Unacceptable service. I Waited over 3 hours just for an oil change. My appointment was scheduled for 9am and I didn't leave until after 12pm. I had my 7 month old baby with me as well..... if you can only imagine. read more

Shopping for vehicle that was listed on their website. A young sales man name Cruz helped us. Very sociable, friendly attentive to customers needs. We ended up coming home with 2014 honda pilot. payment arrangements was as advertised. No more than that. spent a good 3 hours here but there lounge area was very accommodating. Snacks and beverages open to customers. Our final portion was handled in efficient manner by Dereck. Try get us in out about our day with a great deal. read more

Lithia Nissan of Clovis - Car Dealers Near Me - Clovis, California

Dealer Add Ons are a scam they do not increase the blue book value of your car in order to get financing. READ THIS I normally don't leave reviews, but my experience with this dealership was so frustrating and disappointing that I feel others should be aware. When I purchased my truck, I made it very clear that I did not want any dealer add-ons. Despite that, I was told more than once that I had to purchase them in order to even qualify for the loan. That turned out to be completely false. When I sat down with the finance manager to finalize the paperwork, he was confused as to why I was never offered an extended warranty or gap coverage -- and in fact told me those products could have helped reduce my interest rate. He was able to add those options, but I was still forced into keeping the dealer add-ons I had specifically said I didn't want. The add-ons themselves were never properly explained. For example, I was charged for something called "SWAT" and paint protection, but I have found no evidence that the paint protection was ever actually applied to my vehicle. I was also told the truck came with a brand-new battery and a 7-year warranty, only to later realize I was simply charged an outrageous fee for the warranty coverage rather than being given a new battery as represented. None of this was disclosed clearly or fairly. To make matters worse, after the sale I discovered damage on the rear bumper that had never been mentioned. Since the truck was backed in on the lot, I didn't notice it until later. The truck was also not even cleaned properly before delivery -- very disappointing for a major purchase. I want to point out that my salesperson was great to work with. The problem was the overall sales process, which was hectic, overwhelming, and deceptive. I feel like the dealership knew how badly I wanted the truck and used that to take advantage of me. I had bought a vehicle for my wife at another dealership just a few months earlier, and they had no issue removing the add-ons I didn't want. This dealership, on the other hand, left me with thousands in unwanted products, a higher final cost than advertised, and a very sour experience. I would caution anyone thinking of buying here to read the fine print carefully and not to accept claims that add-ons are required to qualify for financing -- because they aren't. Transparency and honesty matter, and unfortunately this dealership fell far short on both. I have tried getting the general managers contact info with no luck. I do not want to have to take this to the next level but if needed I may have to. BBB, DMV, and consumer affairs. I have noticed other reviews also complaining of dealer add ons seems to be an ongoing thing and it's really sad that people are being taken advantage of. All it is doing is padding there pocket the price listed online should be what you expect when you sign. Read below about SB 478 2. What Dealers Can Exclude California law allows licensed dealers to exclude the following from the advertised price without it being considered deceptive: * Government fees (sales tax, registration, title, smog fees, tire fees) * Official document processing or electronic filing fees * Finance charges 3. Dealer Add-Ons This is the gray area. * If an add-on is mandatory (i.e., the dealer will not sell the car without it), then under California's existing DMV advertising rules and consumer protection laws, it should be included in the advertised price. * If an add-on is optional (like extended warranties, paint protection, GAP insurance, etc.), then it does not need to be in the advertised price -- but it must be presented as optional to the buyer. The problem arises when dealers say the add-ons are required to get financing or to buy the car. That crosses into false or misleading advertising and unfair sales tactics, which can be a violation of California law even if SB 478 doesn't directly cover it. read more