Excellent experiences here whether for dry cleaning, shirt laundering and pressing, or alterations…read morefor myself (lost weight, jackets need to be altered) or for my wife, shortening pants, including leather pants as she is short in leg length for some company's standard sizes. Prices are good, and they always have my items on the day promised. Recommended.

This place used to be great and I didn't have an issue for 10 years, but now with the new…read moremanagement, I have constant issues with shirts being stained. They tried to tell me that it is the type of shirts that I am dry cleaning, but that makes no sense. If it wasn't on my way to work, I wouldn't even think about going there. I'm finally going to change to a different dry cleaner as this is ridiculous.

Zips lost two of my coats, and the night-shift employee never informed the manager, despite saying…read moreshe would. When I called the next morning, the manager had no idea. Thankfully, he was thorough, professional, and found my coats within five minutes--they were under the wrong number. I truly appreciate his great service. When I picked up my items that evening, I saw the night-shift employee in the back and asked for her name. She refused and said, "You left your review, you spoke to the manager, I don't have to give you my name." I found this extremely rude and unprofessional. Instead of apologizing for the inconvenience, she was more focused on the review than the customer. It was also very telling that she knew exactly who I was. Due to this experience, I won't be returning to this location.

I gave them two brand-new comforters and four pillowcases, but only the four pillowcases made it…read moreback home. They claimed they returned everything to us; however, the bags we collected were only three instead of five. The worker was arguing with me and would not listen to my explanation. They charged me $24.99 for each comforter and $15.00 for the pillow cases. The only place I can see my comforters is on the receipt I used in purchasing them. The manager must play the camera to see how many comforters were taken out of there. You cannot be a thief in charge of people's property. There appears to be theft within the system, and the manager needs to be aware before this turns into a major lawsuit. This is the second time my comforter is being stolen in this place. The first time was five years ago and I thought the thief was no longer there. They are stealing over there. You need to be extremely careful trusting them with your clothing or belongings.

The very best alteration skills in Columbia and Ellicott City combined! Over 40 yrs experiences.read more

Outstanding service, very reasonable prices, and pleasant, courteous service. Easily my favorite…read morelocal merchant. A wonderful family operation.

Very polite and fair; very reliable. Great service, and in a straightforward way. I'll have to try…read moretheir alterations service, after reading some of these glowing reviews!

This place used to be a gold mind. Last year it was bought out by someone new. The new owner is…read more extremely rude and disrespectful. I bought in a wedding dress to have steamed. I came back to pick it up, and when I paid for it the owner rebuked me and was extremely hostile. He got in my face and said the price was not right and the next time I came in the dress would cost me three times the price I paid this time. I would not have been upset if he had just said there was a mistake in the pricing and been slightly kind, but he was so incredibly rude and made us feel threatened we left in a hurry. If he treats customers like this, can only imagine how he treats his employees The staff members were wonderful and so friendly, but I can not support a business who treats clients so poorly and then tells me, "OH WEll" when confronted later about his abusive behavior.

I've never had such a frustrating experience with a dry cleaner. They kept my comforter for over a…read moremonth, repeatedly pushed back the pickup date, and provided zero transparency about what was actually going on. No proactive communication, no clear explanation--just excuses when I followed up. Despite the excessive delay and poor service, I was still expected to pay full price, as if everything went smoothly. No discount, no apology worth mentioning, no accountability. If you value your time, your belongings, or basic customer service, go somewhere else. Holding an item hostage for over a month and then charging full price is unacceptable. I won't be returning and wouldn't recommend this place to anyone.

Dropped off three rugs with them. Two I dropped off late September and they were three weeks late…read moreto return them. I understand a little bit of extra time needed but three weeks is excessive. Why give pick up dates in the first place if they are going to be so inaccurate. The last rug I dropped off beginning of October and I still haven't gotten it back and it's mid December. I've tried calling, during business hours, and they don't answer the phone and apparently don't check their voicemail because I have not received a call back. Very disappointed. I feel scammed out of a rug!

I had my first experience with Mega Cleaners recently. Someone came and picked up my 9 pieces and…read moregave me an estimate time for delivery. They reached out again to confirm drop off, and the process has been pretty smooth. Probably the best experience I've had so far with a dry cleaner.

We had a small oriental rug that needed cleaning. Before taking it to them, I asked them if they…read moreperformed that service. They said yes. Then, after we had given them the rug, they called and asked if we would mind if they sent it out to another service that they thought would do a better job. We said sure, if you think that's a good idea. Two and a half weeks later, I was notified and picked up the rug. The edge on one entire side had been destroyed. Whoever cleaned it had stuck little tags on it saying it was damaged when they got it, but that was a straight-up lie. It was in excellent condition when I brought it in and only somewhat dirty. The other edge had some damage, but not as much. We are now pricing rug repair to the tune of $350 or more. We don't know much about rug cleaning and so, perhaps, should have known we should have taken it to a specialist. But they also should have been honest with us when we asked whether that was a service they performed. Basic honesty about what you can or can't do is a trademark of good service. So we've learned our lesson, but it's been an expensive one. I should add that during this process I called them a couple of times and was not able to leave them a message. They also have a paper sign posting COVID hours on their door, but haven't bothered to update Google search or their website. So there were a couple of extra fruitless trips and phone calls involved in this whole process, as well.

Introduction: Last…read moreof the current alphabet series! Z is for Zips Cleaners representing 2024. And also this is coincidentally my 800th Yelp review!! After this before moving onto 2025, I will go back through runner-ups of businesses letters where I chose an out of town location, and I wanted to pick a place that was local to DMV: Central MD, northern VA, or DC. For example, my next review will be the letter K from 2018 in Silver Spring as a runner-up to one I wrote in Wilmington, DE. This is an effort to support places local to my area. Experience: I rarely get dry cleaning these days as I mainly work from home, but every once in a blue moon I'll need. There's 2 dry cleaners near me in Maryland City, which I used before, which both had annoyed me, and their prices went way up, which further annoyed me. I decided I was willing to drive over to Laurel potentially (since I think there were only the 2 in Maryland City, and Laurel was the next closest area for dry cleaning), but I looked online for pricing & reviews of various places. I called to clarify pricing. I was a bit skeptical of Zips as I had heard some not good things about them when I lived in northern VA, so I never went. I called the Laurel Zips, and the woman was very nice answering my questions. The prices were much more reasonable. So, I was willing to take a gamble on them. I went, the same woman was friendly in person, and the clothes were ready at the promised time. I didn't get overcharged, had any issues, & the clothes came out well. I'll consider Zips Laurel to be my go to dry cleaner.

I would not recommend this cleaners at all. They lack professionalism, accountability, and basic…read morecommunication. They broke a belt I entrusted to them and took 11 weeks to attempt to fix it. Instead of properly repairing the belt, they replaced a part with an old, rusted piece--without ever contacting me to explain or follow up. As the customer, I had to continuously call and check in for updates. After holding my belt for 11 weeks, the manager never once reached out to apologize, provide a status update, or take responsibility. I will never--and I mean never--recommend or support this Zips Cleaners (location in Laurel, MD).

Horrible they only pressing the clothes they're not cleaning them same stains i put them in with…read moreare still there.Nope don't do it.

I'm saddened say I brought in my suit and shirt (White) was still dirty on the whole collar. Mine…read moreyou the suit was clean! The shirt was still dirty on the second attempt. It looked the same as when i brought it in the first time.

The delivery of my dry cleaning was completely unacceptable! My front door wreath was taken down…read moreand left on a table where it could have been blown away. More significantly, a huge group of clothing was HUNG FROM MY FRONT DOOR LIGHT, causing it to loosen from the siding. I have neither the strength nor the height to take the clothing down and needed to call a neighbor. Given how overpriced your services are, I would think that there would be more consideration in your delivery.

Very overpriced. Charged over $60 for cleaning a simple dress! It was my mistake I didn't ask for…read morethe cost but I didn't see that coming. It would've been nice if someone tried to go over the cost and process with me. I don't recommend.

My suede jacket looks much better now that Fulton Cleaners has worked their magic. Over 20 years of…read morewear so it looks almost like new. They are one of the few places that do suede within 10 miles of my home

Their alterations and tailoring are awesome! The quality of work, attention to detail, and…read morecustomer service were beyond my expectations. I had a bridesmaid dress altered and hemmed, which came out perfect. I also had a more casual maxi dress hemmed to the right length. I will definitely be back when I need something altered, and for dry cleaning as well.