Still my go to Zips! They're very professional and quick! The prices are fair. I come regularly and…read moreI don't usually have any issues. Depending on the time of the day it can be very busy. Especially right before 9 a.m. My only complaint is trying to leave the parking lot to turn into Tech Road.

The quality of this business has declined dramatically over the years. I used to bring my clothes…read morehere regularly and always had a positive experience, but unfortunately that is no longer the case. Nothing but racist Latinos in there now that simply don't care. Standards in this area in general have fallen through the floor. The customer service was disappointing, and I felt unwelcome during my visit. More importantly, the quality of the dry cleaning itself was poor. Every item I picked up was still heavily wrinkled, to the point that I had to iron everything myself when I got home. It honestly felt like very little care had been put into the work. For the prices charged, I expected professional results and better customer service. Based on my recent experience, I can't recommend this business and will be taking my clothes elsewhere in the future.

The very best alteration skills in Columbia and Ellicott City combined! Over 40 yrs experiences.read more

Outstanding service, very reasonable prices, and pleasant, courteous service. Easily my favorite…read morelocal merchant. A wonderful family operation.

Very polite and fair; very reliable. Great service, and in a straightforward way. I'll have to try…read moretheir alterations service, after reading some of these glowing reviews!

This place used to be a gold mind. Last year it was bought out by someone new. The new owner is…read more extremely rude and disrespectful. I bought in a wedding dress to have steamed. I came back to pick it up, and when I paid for it the owner rebuked me and was extremely hostile. He got in my face and said the price was not right and the next time I came in the dress would cost me three times the price I paid this time. I would not have been upset if he had just said there was a mistake in the pricing and been slightly kind, but he was so incredibly rude and made us feel threatened we left in a hurry. If he treats customers like this, can only imagine how he treats his employees The staff members were wonderful and so friendly, but I can not support a business who treats clients so poorly and then tells me, "OH WEll" when confronted later about his abusive behavior.

Amazing alterations....a bit pricey, but really professional…read more My family uses the weekly laundry service. Dependable, and clean laundry arrives folded nicely. Definitely Recommend!

I've never had such a frustrating experience with a dry cleaner. They kept my comforter for over a…read moremonth, repeatedly pushed back the pickup date, and provided zero transparency about what was actually going on. No proactive communication, no clear explanation--just excuses when I followed up. Despite the excessive delay and poor service, I was still expected to pay full price, as if everything went smoothly. No discount, no apology worth mentioning, no accountability. If you value your time, your belongings, or basic customer service, go somewhere else. Holding an item hostage for over a month and then charging full price is unacceptable. I won't be returning and wouldn't recommend this place to anyone.

I had my first experience with Mega Cleaners recently. Someone came and picked up my 9 pieces and…read moregave me an estimate time for delivery. They reached out again to confirm drop off, and the process has been pretty smooth. Probably the best experience I've had so far with a dry cleaner.

We had a small oriental rug that needed cleaning. Before taking it to them, I asked them if they…read moreperformed that service. They said yes. Then, after we had given them the rug, they called and asked if we would mind if they sent it out to another service that they thought would do a better job. We said sure, if you think that's a good idea. Two and a half weeks later, I was notified and picked up the rug. The edge on one entire side had been destroyed. Whoever cleaned it had stuck little tags on it saying it was damaged when they got it, but that was a straight-up lie. It was in excellent condition when I brought it in and only somewhat dirty. The other edge had some damage, but not as much. We are now pricing rug repair to the tune of $350 or more. We don't know much about rug cleaning and so, perhaps, should have known we should have taken it to a specialist. But they also should have been honest with us when we asked whether that was a service they performed. Basic honesty about what you can or can't do is a trademark of good service. So we've learned our lesson, but it's been an expensive one. I should add that during this process I called them a couple of times and was not able to leave them a message. They also have a paper sign posting COVID hours on their door, but haven't bothered to update Google search or their website. So there were a couple of extra fruitless trips and phone calls involved in this whole process, as well.

Introduction: Last…read moreof the current alphabet series! Z is for Zips Cleaners representing 2024. And also this is coincidentally my 800th Yelp review!! After this before moving onto 2025, I will go back through runner-ups of businesses letters where I chose an out of town location, and I wanted to pick a place that was local to DMV: Central MD, northern VA, or DC. For example, my next review will be the letter K from 2018 in Silver Spring as a runner-up to one I wrote in Wilmington, DE. This is an effort to support places local to my area. Experience: I rarely get dry cleaning these days as I mainly work from home, but every once in a blue moon I'll need. There's 2 dry cleaners near me in Maryland City, which I used before, which both had annoyed me, and their prices went way up, which further annoyed me. I decided I was willing to drive over to Laurel potentially (since I think there were only the 2 in Maryland City, and Laurel was the next closest area for dry cleaning), but I looked online for pricing & reviews of various places. I called to clarify pricing. I was a bit skeptical of Zips as I had heard some not good things about them when I lived in northern VA, so I never went. I called the Laurel Zips, and the woman was very nice answering my questions. The prices were much more reasonable. So, I was willing to take a gamble on them. I went, the same woman was friendly in person, and the clothes were ready at the promised time. I didn't get overcharged, had any issues, & the clothes came out well. I'll consider Zips Laurel to be my go to dry cleaner.

I was informed upon pickup that my coat could not be cleaned because your staff was afraid of…read moredamaging it. If your business was unable to safely clean the coat, it should have been rejected at the counter when I dropped it off, rather than taking it

Prompt, curteous, and satisfied with the dry cleaning job. I definitely plan to return.read more

Horrible they only pressing the clothes they're not cleaning them same stains i put them in with…read moreare still there.Nope don't do it.

The delivery of my dry cleaning was completely unacceptable! My front door wreath was taken down…read moreand left on a table where it could have been blown away. More significantly, a huge group of clothing was HUNG FROM MY FRONT DOOR LIGHT, causing it to loosen from the siding. I have neither the strength nor the height to take the clothing down and needed to call a neighbor. Given how overpriced your services are, I would think that there would be more consideration in your delivery.

Very overpriced. Charged over $60 for cleaning a simple dress! It was my mistake I didn't ask for…read morethe cost but I didn't see that coming. It would've been nice if someone tried to go over the cost and process with me. I don't recommend.