I'm disabled, and my motorized wheelchair broke right before I was supposed to leave for a VERY important trip to New York City. I searched online for a place where I could rent a mobility scooter on short notice. The scooter needed to be delivered the next day. I found this company online, which was among the only few that said that they would deliver the next day. I was discouraged by all of the negative reviews here, but I was so desperate and willing to try anything. I put in my order Sunday evening, and first thing Monday morning, a lovely gentleman showed up at my door at about 10 AM with a scooter ready to go. These folks saved my bacon big time. I was able to go and come back, and on the agreed day of pick up, the same lovely gentleman showed up at about noon to retrieve the scooter. It was all done very simply, with no fuss or ceremony, and I didn't have to do anything. So grateful. That was my experience. I'd say this company is worth a shot if you find yourself in a position similar to mine. My only critique is that the company would have available more scooters that can accommodate higher weight limits. read more

I rarely write negative reviews, but the equipment and service we received from Clouds of Good during our recent trip to Boston were deplorable. We are three travelers in our 80s, one of whom needs a mobility scooter when walking more than a short distance. We rented a scooter for two days in downtown Boston. The scooter was dropped off by David at our Boston hotel, on time and with a battery that showed a full ten-bars of charge. So we set out in the morning on our first day to tour the Boston historic district. Less than an hour out, the battery plunged to two bars. We called David and asked for his assistance and a replacement scooter, but he said that he had no scooters available and that this was entirely normal. And if the battery did fail, he said, no problem. Just put it in neutral and push it back to the hotel (again, we're in our 80s with one of us mobility-impaired). At the same time, we called Clouds of Good customer service and requested assistance. They said that they would look into things and call us right back. We got no callback. So we headed back toward our hotel and, sure enough, the battery soon died completely. Stranded, we oldsters pushed the scooter a half mile back to the hotel through the heavily trafficked streets and sidewalks of Boston. To make matters worse, the scooter's wheels locked every ten feet or so, requiring us to fiddle with the shift lever to unlock them each time. An unhappy, rude, and almost hostile David finally met us at the hotel carrying a replacement battery. It showed ten bars and he declared that everything was fixed. We said we didn't think the battery was the problem but he belligerently insisted that all was well. He said gruffly that he wouldn't argue with us about it. If we didn't like it, he'd simply take the scooter back. We foolishly agreed to try again and started back out. But the same thing happened--the battery level plunged and we pushed the scooter back to our hotel. We called David again and he announced that he'd collect the scooter from the hotel the next day. But he offered no explanations, alternative solutions, or apologies. And, once again, we called Clouds of Good customer service. After several attempts and long waits, they finally answered. We insisted that we should get a full refund. They said they would check into things and call us right back. But, again, they never called back. That's the last we ever heard from Clouds of Good or David. Our first day completely shot, we rented a scooter from another company for the second day. So, if your looking for mobility equipment in Boston, steer clear of Clouds of Good, and especially steer clear of David. They provided a decrepit scooter (lots of duct tape), ruined our day, and left us stranded in dangerous situations. David was rushed and rude and the company was entirely indifferent and nonresponsive. read more

David delivered the ordered wheelchair as requested. He picked it up at the time he stayed at the end of our contracted time. He was very pleasant. We will definitely recommend Cloud of Goods to others. All and all it was a great experience. read more

Never again will I use this company. The delivery guy was rude, unprofessional and unhelpful. The scooter came with a full charged but not fully. I rode the scooter 1.2 miles down the street from my hotel and the battery went to yellow. INSTEAD OF MOVING ON ABOUT MY DAY, I took it back to the hotel from the 1.2 miles i had already rode it to. It started beeping (RED) I was left stranded when the battery died. Mind you, the delivery guy TEXTED me and said he's dropping it off wayyy before I arrive at the hotel. He was very rude in his response. Regardless, I called him. Didn't answer, I texted him, he left me on read. I started to leave the scooter wherever it died which was in the middle of the highway on the crosswalk. Still to this day, he haven't responded! Shitty ass company and outdated ass scooters! read more

Great service, excellent communication. We had the stroller delivered to and picked up at our hotel front desk.

Do NOT Rent From This Company -- Total Nightmare This company completely ruined part of our trip. I rented a mobility scooter for my mom, who has difficulty walking. The day before we arrived in Boston, someone from the company called and asked if they could drop it off early. I explained we were visiting from out of town and hadn't arrived yet. He asked if he could leave it somewhere--absolutely not, I told him. It could get stolen. Once we arrived at our Airbnb the next day, the scooter did not arrive at the scheduled time. I called the driver over 20 times, called the company phone number, messaged them on Instagram, and contacted them via their website--no response for over two hours. Then the call just disconnected. We were furious. We lost hours of our first day in Boston, just waiting around for a scooter we already paid for. Eventually, we got a hold of the driver (after calling nonstop), and he finally showed up--but hours late. That ruined our plans, since we couldn't go far from the Airbnb anymore. I decided not to make a big deal of it--until the return process was just as bad. The day before our flight, another driver called around 6 PM to pick up the scooter. I had selected the 8-9 PM pickup window on their website, but he said they don't work that late. So why offer that time as an option? He said he'd come the next morning. Well, he didn't. I had to leave for the airport, so my sister stayed behind to wait. She waited for hours before he finally came. Thankfully, she still made her flight. This company was completely unreliable, unprofessional, and a huge source of stress on what was supposed to be a relaxing trip. Don't waste your time or ruin your vacation--go with a different rental company. read more

Delivered the wrong chair, tried to convince me it was the correct one, and did not replace it since they apparently did not even have the correct one. I ordered an ultralight chair that should weigh 65 pounds - they delivered a beast weighing 125 pounds. The chair they delivered is clearly the standard chair listed on their website and not the ultralight I ordered. They tried to tell me this IS the correct chair, that the listed 65lbs is without the battery, but even without the battery it's 100+ lbs. I weighed it with a luggage scale since they tried to lie saying it's lighter than it is. I offered to send them pictures of the scale and the chair but they refused and insisted the chair I received is the one I ordered. I am disabled and cannot lift 125 pounds. The Airbnb I'm in has stairs so I have to carry it. Customer service was plesant enough but useless - just passed messages along to "their delivery partner"; the delivery partner was rude, short, and uninterested in helping. According to delivery partner, "this is the only ultralight they currently have available" and they don't have the model I ordered. It seems instead of cancelling my order due to the missing product, they chose to provide the wrong product and try to gaslight me into keeping it. In the end I had to return it and rent on a one day notice from a different company, and am still waiting on a manager to call me since this happened on the weekend. Horrible experience. Disabled friends, stay far away from this company. read more

There was a hiccup with my order but Cloud of Goods and their local provider were able to get us the equipment which was critically needed. I would like to call out Fatima who took my call late at night and helped ensure we got the equipment delivered. LO read more

Gave them a 1 because there was no lower star. This Company Totally SUCKS, Stay away. They have horrible customer service. My wife is terminally ill with cancer, they notified me that they would be coming after the wheelchair the following day not giving me a chance to replace it. Have more on my plate than remembering the rental date. They would not let me hold on to it for another two days w/o paying an additional $42. No flexibility, compassion or willingness to bend. STAY AWAY. read more

I wrote a google review last year on my experience. Stay away from this company. We are going on another cruise soon and it reminded me of the horrible experience with them for our first cruise. I booked a rental with them, but there was no mobility scooter at our room on the ship. When I contacted them, they flippantly said ya we declined that order and I was NEVER contacted. My husband is an above knee amputee so this could have ruined our cruise. Fortunately the cruise line had a scooter we could rent directly from them. read more

Excellent service. Rented a wheelchair for my mother to get around Boston and Salem on vacation. Delivery was fast! Kyle was fantastic. Customer service was also lovely. Fatima helped me extend my pick-up time to later in the day. Very happy with the whole experience. read more

I rented a transportation chair to be delivered on 6/24/24 and it never arrived leaving me in a real jam as I was leaving the next morning for Canada with a handicap elderly person. When I called the name and number (Princewill Johnson) I was given to call for the delivery of my order he stated he no longer worked for the company. I cannot get anyone to answer a phone or email so basically I was scammed out of $179.00 ($130 for the rental and $49 for the insurance). I highly recommend you do not use this company. Thank God I did find a company in Hanover, MA that I was able to pickup a chair the next morning before my flight. Diane O. read more