This place has truly been a haven for me while processing grief after losing my dad. Whatever service you choose will be wonderful. I've done the float tank, the RASHA machine (my favorite), the sauna, and the oxygen steam, and each experience has been great. The monthly membership also comes with a free session each month so it is definitely worth it. Xander, the owner, is incredibly kind and welcoming. They're also open very late (10pm), which has been perfect for me - I usually go at night and always leave feeling deeply relaxed and cared for. read more

This place has a great location. That said, being accustomed to floatation tanks and infrared saunas, this place did not seem clean, had an odor that impacts me like mold (i'm sensitive to mold). I felt like i was suffocating. the infrared sauna is nice though there's an odor there too. The towels they give are freyed and thin- little things like nice towels give a more restorative feel. they aren't expensive. The heat in the sauna was good and half an hour got a good sweat. The flotation tank was too hot., It's supposed to be a sensory deprivation tank which means that the water temp is supposed to be the temperature of the body. It was the temp of a hot bath. It smelled. I've been in many flotation tanks and tanks with magnesium salts before. The smell began to be suffocating. I got myself out.- i had been in for an hour but the tming device said i had 30 minutes left. That's the least of it though. There are things this place could do to spiff up and become more of a wellness place where people know what they're doing. read more

I found floating back in 2018 and floated regularly somewhere else until the pandemic happened. I'm very glad to have found a new place that's closer to home! They have a nice rainfall shower and provide earplugs and wound covering. There was only one hand towel and a small towel for when I got out, but that was enough for me. My old float spa provided robes, so I was expecting the same here, unfortunately they don't. The float was wonderful, and the female staffer was incredibly kind. You can choose to have lights on in the tank or not, and you can also leave the lid open if you get claustrophobic. The tank looks huge, but as a plus size person (230lbs) it felt tight at times. For a regular skinny person, it'll do great, but if you're bigger expect to bounce around the tank a little. Overall it was a great experience, and I'll definitely go again! With a few tweaks this place could be heaven. read more

Cloud-9 Float & Wellness - My float pod, which was brand new - Float Spa Near Me - Jamaica Plain, Massachusetts

I had a great experience at the JP location of Cloud-9. I purchased an infrared sauna and float package. It was relaxing and rejuvenating. I highly recommend! I bought a gift card stocking stuffer for my wife to try it out. Always happy to support a small local business:) read more

I've known about this place for a while and finally went for the infrared sauna. It was such a nice experience from start to finish. The place is very clean, the sauna room is large and contains a roomie shower for after your sauna. Towels and sandals are provided, so you just need to bring yourself. It's also family owned which is a plus. I left happy and relaxed! read more

Unbelievable experience! Always kind, accommodating and peaceful. Thank you for providing a safe, calm space. Float therapy now more than ever is so important! read more

I'll start by saying I really wasn't sure about the whole "sensory deprivation tank/floating" thing in the beginning but decided to give it a try as I'll try most anything once. I'm super glad I did because it is SUCH a calming and relaxing experience! From the moment you step inside, there is a spa-like environment. They provide everything you need there, including soap and towels for the shower. The tanks are a nice size (compared to Float Boston, where I kept bumping into the sides of the skinny tank every few minutes) and are the perfect temperature. The woman attending the front desk was kind in explaining that the floating experience would probably be unsettling for the first few minutes as my body adjusted to absolute silence and darkness. They played a helpful pre-floating video, which I found very informative. I like that when your time is up, you get a soft light, music, and bubbles in the water to gently alert you. This place is awesome, and after trying another floating company that wasn't as good, I think I may sign up for a membership at Cloud-9! read more

Cloud-9 Float & Wellness - Lobby - Float Spa Near Me - Jamaica Plain, Massachusetts

The best in town! I always come here regularly and I'm always astonished by the cleanliness and professional service. The sauna, float, and PEMF treatments are hands-down amazing. It's pricey and most insurance don't cover these things, but it's well worth the value when you pay out of pocket. I'm a monthly subscriber and I always bring my friends and family over for any detox or pre and post treatment remedies. This place is a lifesaver when ever I need a mental break, a detox, and/or to recenter my body for healing. read more

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I don't normally write negative reviews, but I kind of feel obligated to in this case, because I'd feel ethically uncomfortable with not saying something. I've been coming to Cloud 9 to float for years, and totally fell in love with floating. I've come here many times, and I was initially so grateful to have a local float place that I tried to overlook some of the unpleasant experiences I had with this particular spot over the years. That reached a head recently, when they committed a particularly negligent mistake while I was in the tank, by completely forgetting I was there and failing to notify me that my session time was up. This was actually the SECOND time they had done this to me, so it's not an isolated incident, but indicative of a serious management lapse. Basically, in both instances I'd signed up for a 90 minute float, but instead of the lights/pump coming on at the end of the session as normal, I was just left there indefinitely. It was really stressful, with my perception of time seeming wildly out of whack with reality, but I  thought I should push through as it was ostensibly only a 90 minute session. In the end, by the time I'd gotten out, it was 150 minutes instead of 90, and in addition to my schedule for the day being really screwed up both times (as I'd had important plans for after the float), by the end of the second instance I felt really uncomfortable with the fact that I'd been left in there. When I asked the only staff member onsite how this could have happened, he said, "well, the fuse burned out, so it's not our fault". It's beyond irresponsible that they could lose track of someone in their pods, when there are only three in the whole facility. I felt super uncomfortable with the idea of trusting these people again, and I'd been charged for upcoming floats, so I called to ask for a refund for these unused floats. Their response was, "your credit card has already been charged for them, so we don't have to refund you". Floating can be a psychologically intense (and beneficial) experience, and that makes it even more important to be able to trust the people managing the float center while you're in there. I can honestly say that my experiences here have made me anxious about the whole idea of floating again, anywhere, and that's really sad as I'd previously been super into it. Overall, I feel like I'm worse off from having gone here. I would strongly recommend, for anyone that's curious about floating: you should definitely do it, but certainly not here. --- One last note: after I'd left the above review elsewhere, I got a really bizarre voicemail from the owner, essentially saying she's very surprised that someone would be upset about this, most people would be really happy to get "extra" tank time so I should be grateful, it's not their fault anyway, and if I'm worried about my schedule getting messed up then maybe I need to relax more, and in fact it's actually my fault because I probably fell asleep in the tank (I didn't, but I'm not sure that's relevant anyway). She also said that I can just go to another float tank place if I want to, but that I'm "crazy" for wanting a refund on the credits and they'd never do that. Anyway, take from that what you will. read more

I have been coming here since the bringing of these year & it is such an amazing place! I wish I found it sooner!!! Every since I started coming here my mind and body has improved sooo much! The family that owns & runs this establishment are so kind & knowledgeable! All the services they provide are phenomenal and has truly improved my over all health mind, body & soul! I recommend them to all my family and friends. & to whoever is looking to improve themselves on many different levels! read more

The pricing online is not the same as when they charge you in person. For a 60-minute float ($89 on their website) and a 60 minute infrared sauna ($69 on their website), they charged me $89 for the float and $75 for the sauna. I tried to ask about the pricing and the young man refunded me, then charged me for a package deal AND a 2nd person sauna charge. There was no 2nd person in the sauna. If your pricing does not reflect the prices of your website, you're milking customers as you please. Not only was the sauna lined with a cushion that clearly has sweat stains, the bathroom was sticky, dusty, and the toilet seat was not cleaned at all and what seemed like explosive something from weeks ago. Not a fan, not coming back. Be sure to check your receipt! read more

I can't say enough good things about Cloud-9. I went for PEMF therapy on my broken ankle for several weeks, and my physical therapist was floored at how quickly I healed and was able to resume running months in advance. The owner is clearly passionate about natural healing methods and we learned a lot during our visits. read more

I love cloud 9! I use the PEMF machine for my back injury. I have 2 bulging disks and a herniated disk so this place has been a life changing! read more

3 weeks ago I had a sauna appointment booked here. I even took a Lyft to get to this appointment about 10 minutes early. When I arrived, the man at the desk had me wait while he attended to someone else there, which is cool with me, but then he took a phone call over checking me in. I was given no instruction after checking in on where to put my coat or shoes, I had to ask if he wanted me to put on the sandals next to the desk. The people after me got treated very well compared to me and were shown where to put their coat and handed sandals without asking. I was then told he was waiting for the person before me to get out of the sauna. So, my assumption was "Okay, probably 5-10 minute wait at most. Cool with me." I was then ignored for about 30 minutes with no explanation as to why I was waiting so long. Another customer arrived around 12:20 and was let in to an OPEN infrared sauna. That's when I decided I was done and leaving. After getting the next customer all set, he went to the back again before I called to him to let him know I was leaving. My appointment was at noon, and it was now almost 1230. This desk guy who didn't give a damn about me 2 seconds ago then started trying to "apologize" while I gathered my things. Not charging me for the service is not a good enough option. If I had been told I was going to be waiting 30 minutes, it'd be one thing. I could've gone for a walk or relaxed, but NO, I was just told I was waiting for the prior person to get out while there was another infrared sauna open to use. It essentially ruined my spa day that I'd planned for myself after a tough week. I will need a true apology, not a stuttering one where you're just trying to save face, if I'm ever to give this place a chance ever again. I wanted to support a local business in JP, but they didn't want my money. Note: I was refunded like I asked of the man at the desk to do while I was gathering my things, so they can at least do one thing right. read more

This place is a wonderful oasis in JP. I come here regularly for self care. I usually either do the float tank or the sauna. Both are excellent. The family that runs this business really cares about the clients and is super knowledgeable about all things health and wellness. They make you feel comfortable and right at home. I love the decor here too, as well as all the cool alternative healing supplements and modalities. Highly recommended! read more

I was experiencing intense muscle pain in my back and shoulder and my boyfriend suggested we try Cloud 9 for the sauna. When I called and spoke with the owner about my pain, she suggested I also do PEMF which I had never heard of before. Both the PEMF and infrared sauna helped my shoulder immensely. The owner seems very knowledgeable in alternative therapies for the body. She spent time with us and explained everything thoroughly. I would like to try a float next time! read more

This is such a relaxing place. The owner really cares about your well-being and the benefits of float. In the flotation tank, it has a door you can close, but you can leave it open if you get claustrophobic. You are in a private room with the flotation tank and a shower to get the salt off after. Super recommend for a relaxing day! read more

I've been to Cloud 9 several times and did the floating tanks and sauna. Every time has been magical. It's also in a great location, so I can arrange to have some good food in JP after my float. Highly recommended! read more

Experienced floater and communication teacher here. My actual float tank experience was grand but afterward, while relaxing in the waiting room, Mom Owner started talking AT me with right-wing, covid-related talking points (this was mid-pandemic). Any attempt to engage resulted in being talked over, and any attempt to ignore or dismiss the conversation just resulted in more ranting. Pretty much the exact opposite of what I want to be doing post-float. Eventually, I asked for a refund for a second float I had purchased (quite out of character for me) and calmly gave my reason for the switch. Mom Owner reacted with even louder ranting - so much so that Son Owner came out from the back and brought me outside to apologize, sharing that "she sometimes gets like this." Mom Owner stepped outside to continue yelling at me and Son Owner had to literally push her back inside - twice. Mom Owner's reaction to covid protocols and customer service were both horrible and genuinely surprising. I'd steer clear of this place. But if you ignore this word of caution and do book a float, be sure not to mention anything they wouldn't say on FoxNews. Or at least keep your earplugs in. read more

Been going here for a while. Staff is pleasant & very informative. Great equipment. Look forward to coming once or twice a week

I love this place so much!! The benefits of the services Cloud9 provides is life changing. The rasha machine has healed me in ways I could never imagine was possible. I am even more confident on my journey thanks to cloud 9 and their services. read more

Hands down one of the best wellness & therapy centers I've been too! With a calm atmosphere, a small wellness shop in the lobby, salt lamps and crystals, the main attractions which are the sauna and floatation tanks are that much better. The owner (Angie) is very welcoming & passionate! My partner and I booked an hour long float each and had a wonderful relaxing evening. And I'm still riding the waves! I would highly recommend this place to anyone looking to de stress and sleep better. Thank you very much! read more

If you have not experienced a float session now is the time. This family owned business just opened recently on South Street in Jamaica Plain. There is a saying, "You can never put your hand in the same river twice." This applies to my experience floating on 3 separate occasions during my spring break. Each 60 min float session brought me deeper into a meditation state. Floating in the darkness focusing on the I breath and out breath completely cleared my mind and on several occasions I found myself waking up from sleep. I would imagine that over time, the experience the calmness found in floating would actually rewire the brain. My mood was uplifted my outlook on life was lifted and I felt energized. Prior to the first session, I was shown a video on what to expect. I wasn't necessarily nervous about floating but having the info prior to the float was helpful. You can also google float tanks on your own. The owners of this company are kind, welcoming and knowledgeable. Please show yourself some self love, celebrate a recent win in your life and go float! read more

Cloud-9 Float & Wellness - Float Spa Near Me - Jamaica Plain, Massachusetts

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I went for a float with my family, each having our own pod and it was a very relaxing experience. I've never experienced something like this before and will definitely try it again. The staff member was very knowledgeable and kind and I found the facilities very clean which is extremely important to me. read more

Family owned spa that offers numerous treatments for your physical and mental wellness. They are knowledgeable about all treatments available, but I have largely used the infrared sauna. Each time I have arrive the sauna is ready to go and warm so you're not wasting time waiting for it to heat up. Facility is clean and I have used the shower post-sauna with confidence. Will look to float in the future. Support your wellness and a local family-owned business. read more

My first float with Cloud-9 this evening. I signed up for a 90 minute discounted "first float" for a friend and a regular priced 90 minute float for myself. The float was everything I expected. If you haven't treated yourself to a sensory deprivation experience, I recommend Cloud-9. The place is very clean, quiet, tastefully decorated and calming. Alexander, one of the owners, walked us through the procedures quickly and thoroughly so we could get right to our experience. I hadn't floated in many years, but I couldn't have asked for a better all-around time. My next visit will include the infrared sauna treatment as well. read more

Cloud-9 Float & Wellness - Float Spa Near Me - Jamaica Plain, Massachusetts

Has a hippie feel to it kind of like you left Boston and are in Portland, Oregon all the sudden. The sauna is awesome, you can adjust the settings but the facilities are more like a campground than a luxury experience. I love the home like vibe and connivence of the location if you love the jp strip probably would fit your vibe. The sauna is private in your own little room. read more

Lovely holistic wellness center in JP. I came in the first time because I was experiencing chest pain that I knew was from vaping/smoking too much and after my first PEMF session, I was skeptical, but the next day I was completely pain free. I continued the treatment a 5 days in a row and my lungs feel like they've fully recovered. The Float is also very nice, they provide everything you need! Super excited for their EE systems to open up! read more

I've done two floats - one pre-Covid and one during the pandemic. It is a wonderful experience! A total stress reliever, I think it is better than a massage. The one hour session is best, since it takes a little while to adjust if it's your first time. Go for it! read more

This is my go to place when I just need to relax and focus on myself They offer tons of services, but I mostly go for the sauna sessions. I've tried other spots, but this is the most affordable, cleanest, and friendliest place I've found in my two years since moving out here. Highly recommend read more

This place is amazing. The staff is super friendly, knowledgeable, and helpful, especially when you want to try something new. Once, when a tank wasn't quite ready for my appointment time, they gave me a FREE IR sauna while I waited - talk about great customer service. And the place is super clean every time I've been in there. Be sure to note that there is parking in the back! I missed this the first couple of times I went because you have to go around the block because it's down a one-way street. read more

Excellent holistic services. Each treatment is so relaxing and healing. All services are very natural without any drugs. I love every treatment/service that they offer. It is difficult to leave there , as it does wonders to the body and mind.. I highly recommend this business that caters to healing the body and mind. read more

Cloud 9 is an absolute a healing place full of love and great vibes. Incredibly satisfied with their services and products. Angie is the best of all, her love to help and heal is unmeasurable. Would definitely recommend to all. This place is a place for all! read more

Friendly staff and they care about their customers and their well-being. Highly recommend checking them out

I am here every month. It is the perfect way to reset from a stressful job. The awesome family who runs this is also a perk!

Absolutely love Cloud 9 - The first time I went to Cloud 9 I was greeted by Angie she is a beautiful soul so kind, warm and compassionate, both her and Zander do a wonderful job to give you the best possible experience. They are both very knowledgable about all the products they offer for healing and well-being. Floating is an extremely relaxing experience of weightlesness a great experience for the mind, body & spirit. I felt so relaxed and rejuvenated in a very welcoming athmosphere. A beautiful healing space. It's a True Gem can't recommend it enough! read more

I had been waiting to check out this place for a while and finally found myself in the neighborhood. I used to float and sauna at a similar place while living in CA and really missed having an option in this area. Place was super clean, owners super friendly, and it has a neighborhood/family feel. I am obsessed with their Clearlight Sauna as it's super hot (which I need to enjoy it), and did a 5 day detox here. I have also used their Sunlighten (different kind of heat, more broad spectrum) as well as their float tanks and all have been wonderful experiences. I would prefer the ability to do binaural beats in the float tank though as some other places have. I can't wait to go back and do their 7-day Sauna/Niacin/PEMF Detox. I used to work at a float tank so I how much hard work it is to keep a facility like this going and they are doing a wonderful job. read more

I came in for a float after working a long red eye flight, I was exhausted to say the least. I've been floating for years but this was my first time going to Cloud 9. The ambiance is serene and calming. The owner helped me, she was wonderful! I do wish it was an option to have light meditative music like my spa at home has, but that day the sensory deprivation was perfect. Floating always helps me center and feel more rested, to me 60 minutes in a float pod is better than a 90 minute massage. read more

Completely disgusting service aunt the most rude, aggressive, insulting, and stressful experience and following communication I have ever experienced with a spa. Upon stepping into the facility I was greeted by the son of the owner, who did not seem knowledgeable of the services being provided. I hard scheduled a 90 minute salt float, a Rasha treatment, and hydrogen therapy. I paid for an infrared sauna that was not performed. Upon stepping into the facility, it smelled of mildew and feces, I was offered a pair of dirty, reusable sandals stuffed into a dirty laundry basket, and there was a treatment being performed in IN THE WAITING ROOM for a separate client on a dirty recliner chair, which was not sanitized afterwards. I was shown a cartoon video explaining the salt float, I asked questions about available products which the owners son could not explain. I was shown to the salt float room, where there was a dirty shower filled with hair in the drain and on walls, and the walls were encrusted with shower products and creams. The floor was dirty, The salt tank was encrusted with dried salt that clearly had not been cleaned, the lighting and music buttons did not work - after 10 minutes of the water stinging my skin ( I had thoroughly showered prior), and grabbed a mildew smelling towel, changed, and walked out explaining my concerns to the owners son, Chris, who had offered me a refund and said he had checked in with his mother, Angie, the owner for approval. The Rasha treatment made me extremely sleepy - she accused me of being intoxicated because I fell asleep! What an awful accusation. I was very concerned about the cleanliness of the chair and Covid precautions. they skipped one of my treatments, and it was placed as credit on my online account without my confirmation. The next morning I spoke to the Female Owner, asking politely for a refund and was responded with screaming and talking over me on the phone, denying my refund, telling me I performed the Salt Float incorrectly, despite the fact that she was absent from the facility at the time. she then called me back, continuing to yell and argue with me, once again denying my request for a refund, threatening me over the phone to come to the facility and confront her in person. Overall, it was a horrifying experience with a disgusting, zero privacy, dishonest, abrasive, aggressive. to be quite honest I am scared to even call back and ask for the credit to be refunded back to my payment method, because of how aggressive and violently rude the owner was. for a place with such seeming good reviews, this was such a disappointing and stressful experience. I have a feeling that the owner will also try to hide this review from the Yelp account. I would recommend going to any other location in Boston, specifically in Somerville or on Newbury Street - avoid this location at all costs. if you were looking for a therapeutic, holistic, calming, positive, clean, and honest facility for healing, this is NOT the place. I hope everyone avoids this location and for those who have had other negative experiences, I feel for you deeply. Horrible. I had such high hopes and if I could live zero stars I would. this is clearly a small business that takes pride in stealing money from customers and attacking them when they express concerns. Update: just called back and asked for compensation for the treatment that was not performed, the owner told me that I have to drive back to the location to receive cash ( seems to want physical confrontation) despite paying with a card, once again yelling at me and talking over me, and then abruptly hung up the phone on me. AWFUL AWFUL AWFUL, AVOID AT ALL COSTS. read more

This was my first time ever Floating. It was a great experience. They were very friendly and helpful. I am definitely coming back with a family member. The place was super clean. I felt super comfortable. I love that it is a family-owned business. I completely recommend them! read more