Today, my boyfriend and I visited MG Spa for a couples head spa, and we had the worst experience. We will absolutely not be returning.
I emailed the spa over a month ago to book the appointment and specifically asked whether they had couples rooms where we could receive the service together. They confirmed that they did and asked what day and time we wanted to come in. I provided a date and preferred time, and they confirmed the appointment.
When we arrived today, we were brought into the spa's half-finished basement, where a woman immediately directed my boyfriend into a room with only one bed. I stopped her and explained that we had booked a couples appointment. She told me that another couple had arrived earlier and taken the couples room, and that they only had one couples room available.
I explained that our email correspondence clearly showed that we had reserved the couples room over a month ago, so it was unacceptable that they had scheduled another appointment in that room during our reserved time. After going back and forth with her, I eventually gave up because there was nothing else that could be done. We were placed in separate rooms. Throughout the entire interaction, she was rude, dismissive, and offered no apology.
The head spa service itself was just as disappointing. The woman who performed my treatment was extremely aggressive, and the experience was not relaxing at all. The entire setup felt cheap and unsanitary. I genuinely did not enjoy any part of the service.
At the end of the treatment, I was brought into the hallway for a blow-dry. While my hair was being dried, the same woman who had originally brought us downstairs approached me and told me that next time I needed to make sure I requested the couples room when making my reservation. I told her that I had done exactly that and that our entire email conversation was centered around booking the couples room. I explained that it was not my fault that they chose to schedule someone else in that room despite having already confirmed our reservation. At that point, she became extremely rude and essentially blamed the entire situation on me.
After my partially completed blow-dry, we went to pay. While explaining the total cost, the employee repeatedly asked how much I wanted to leave as a tip once I mentioned I was paying by card. First of all, it is highly inappropriate to ask a customer for a tip, and secondly, I had actually planned to tip in cash. I seriously considered leaving no tip at all, but I still ended up tipping $10 to each woman.
At no point did anyone attempt to resolve the situation, take responsibility, or offer any form of apology or accommodation. Instead, they made the experience even worse through their rude behavior and by repeatedly blaming me for their mistake.
I will never return and would not recommend this spa to anyone. read more